Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11499151December 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Automatic Emergency Brake comes on at random. Driving at medium speed, no cars in view, car brakes and dashboard displays EMERGENCY BRAKE. Has not yet been inspected by a dealer because car is out of warranty. 2018 Mazda CX5 with only 19,000 total miles driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493143November 10, 2022
ENGINE, FUEL/PROPULSION SYSTEM
After driving for approximately 1 minute, the vehicle approached a stop sign and car stalled and would not restart. When attempting to restart vehicle, engine was firing but not turning over. Attempted to jump start the vehicle with no success until vehicle was given throttle at which point it restarted. No lights were illuminated prior to the incident, but when the vehicle stalled the battery light and check engine light illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490923October 26, 2022
SERVICE BRAKES
Calipers sticking causing brakes to wear down every 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490565October 24, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact stated that while in a parking lot, the vehicle failed to accelerate upon depression of the accelerator pedal. The fuel warning light was illuminated. The contact was able to drive the vehicle to the residence; however, the fuel gauge was fluctuating. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part for the recall repair was unavailable. After months of calling the manufacturer, the contact was given an appointment and had the recall repair performed at the dealer. Upon return of the vehicle, the contact stated that the failure persisted. The contact was then informed by the dealer that two additional unknown parts were defective and were not covered under the recall. The contact repeatedly called the manufacturer for assistance and was informed that the vehicle was no longer under warranty and had to be repaired out of pocket. The vehicle had yet to be repaired. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487320September 30, 2022
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Heads Cracked How was your safety or the safety of others put at risk? Smoke from engine bay and fumes entering cabin via AC vents. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by Mazda dealer and confirmed defective header from manufacture. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, burning smell Burning oil smoke from engine bay. Smoke order enters cabin via AC vents odor very strong. Appeared at 28,000 odometer mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487035September 29, 2022
AIR BAGS
The contact owns a 2018 Mazda CX-5. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was diagnosed by her husband with a DTC code reader that the passenger's side air bag sensor was faulty and the passenger's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484973September 17, 2022
ELECTRICAL SYSTEM
The entertainment system the screen goes crazy change station by itself make calls by himself and then goes black an the back camera doesn't work it's a very high destruction issue we need to reset it and works for a while then happen again thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484030September 12, 2022
ENGINE
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at an undisclosed speed, a burning odor was detected with smoke coming from underneath the hood. The vehicle was taken to the dealer where it was diagnosed with a cracked engine block. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484093September 12, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was initially informed that the parts would be available by springtime. The contact called back a few months later and was informed that the parts remained unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483384September 7, 2022
ENGINE, POWER TRAIN
Hello, I am writing to you for a possible failure post update to the software as specified in Recall 19V-497 dated 09/06/2022 found on the manufacturer's recall website (https://www.mazdarecallinfo.com/). The status is marked as CLOSED. However, I faced the exact problem yesterday as described in the Safety Risk section of the recall details on their website (Summary section on NHTSA website). Below is my best attempt to describe my event: Event: I made a stop at a red light. As it turned green, I accelerated and the engine shut off/stalled. I pushed the engine stop button, switched gear to "P", and the car won't start at all. I was also not able to press the brake or accelerator. I was not able to move the gearstick. Safety risk: My car stalled in the middle of the road. It was a busy junction. If this occurred on a highway, it is possible this may lead to serious injuries or death. After-events: I got the car towed to the dealership where I was told by the service crew that the car worked fine. I was sent a video of multipoint inspection with recommended additional services, a business that I understand. However, they were not able to identify the cause of the engine stall. I decided to check recall information and found this recall (19V-497) with status as CLOSED. But this is the exact problem I faced yesterday. Therefore, either/some/all of the below cases are possible: 1. The status is marked incorrectly as CLOSED 2. The date of recall on the website is misleading; this recall was placed 06/27/2019. 3. My service did not actually service the recall (I service my car every 5000 miles) 4. The recall failed to resolve the engine stall issue. 5. Issue may not be related to failure of this recall remediation; meaning, service did not perform a root-cause inspection of the problem itself. This message is intended to keep you informed in case point (4) holds true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482319August 31, 2022
POWER TRAIN, ENGINE
oil leak from a cracked cylinder head, common issue seen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481762August 29, 2022
ELECTRICAL SYSTEM
The Mazda infotainment system has a problem that is known to the manufacturer and many vehicle owners. It is called "ghost touch" where the touch screen malfunctions and registers an input that is not actually made. The touch screen is not touched, but the infotainment system still reacts and changes inputs, adjusts volume, and performs other actions. This has been a major safety risk for me and my family on several occasions. On several occasions, the infotainment system will be set at a reasonable volume playing music or a radio station or sometimes even off or muted. The "ghost touch" occurred and changed the volume input of the navigation system (which was not being used) to the MAXIMUM level. The car then announces that "navigation will be at this volume." The voice is extremely loud and is completely unexpected. This stated the driver and has almost caused accidents on at least three occasions. It is the equivalent of someone blasting an airhorn in your ear while you are driving. It is shocking and can cause accidents. This problem is known to the dealer and manufacturer. I have taken the vehicle for service of this issue as recently as August 23, 2022. The dealer knows the issue happens with many of its vehicles. They refuse to fix the issue in my car without charging me extraordinary amounts of money because it is out of the full warranty. The car has 44,000 miles and is a 2018 model purchased new in February 2018. They are aware that it is a critical safety issue, but they will not fix it. They have issued a recall for the same issue on another vehicle, but not on mine. This malfunction happens without warning. Again, the dealer and manufacturer are well aware of the issue, but they refuse to fix it even though it is a critical safety issue and it is covered under the implied warranty of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480391August 21, 2022
POWER TRAIN
Vehicle was brought to dealership for a fuel pump safety recall. I was advised that the belt tightener was leaking and was in urgent need of replacement. Failure of the belt tightener would result in drive train belts loosening with an impact on operation of the vehicle. The car is 4 years old and has less than 12,000 miles on it. Belt tighteners are normally designed to last 75,000+ miles, suggesting a possible defect in this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478771August 11, 2022
SERVICE BRAKES
I had my brakes replaced and when they reactivated the parking brake, it's only working on one side of the car. The mechanic informed me that the car has a faulty actuator and this is a very common problem with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478806August 11, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Driving on highway going 70-75 mph, all of a sudden car starts to stall, check engine light lights up informing me keyless, power steering, vehicle system, smart brake malfunction. I almost crashed as I was on I-55 heading to downtown Chicago. My girlfriend and I could have died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477066August 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
UNKNOWN My vehicle stalls while I’m driving. My RPM tends to stay at one number when this happens. I was nearly struck by a vehicle while trying to merge onto the highway. This is very dangerous. There’s also I light that comes on my dashboard that seems to be indicating an accident or something of that sort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475630July 25, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475563July 24, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The parking break is getting stuck and we are unable to release it. We have gone to various mazda showrooms and service centers but no one have been able to find the issue. We are scared that on the highways the car can malfunction. The parking break warning sign comes on on its own even when the vehicle is moving which is a big concern for us while driving. When I searched for this issue online, I can see few articles where different models of Mazda has same issue and they recalled those vehicles. Mazda service center people after charging me for the issue, suggested not to use parking brake, even I don’t use that it gets on by itself. There is a warning symbol. It is available for inspection when requested. Electronic Parking Brake Component is not working. Multiple mazda showroom people confirmed this and none of them can fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475266July 22, 2022
FUEL/PROPULSION SYSTEM, ENGINE
MAGNA MOTORS IN EVANSVILLE, INDIANA IS REFUSING TO ADDRESS THE FUEL PUMP RECALL ON MY 2018 MAZDA CX-5. THEY CLAIM THERE ARE NO PARTS TO FIX IT SO THEY CANT HELP ME. MY VEHICLE DOESNT START HALF THE TIME AND THEY REFUSE TO PROVIDE A LOANER UNTIL MINE IS FIXED. THERE HAS TO BE SOMETHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475015July 20, 2022
UNKNOWN OR OTHER
The vehicle sometimes doesn't start. Usually it needs to sit about 30 minutes after being turned off before it starts again, but there is no guarantee that it will start again after that. I had this taken to the Mazda dealer twice to be repaired; neither time have the repairs worked. More recently, the car still refused to start after two and a half hours of being turned off in the parking lot. I turned off the Air Conditioning system and this allowed the car to start on this occasion. However, the car was still struggling to stay on when I was stopped at red lights on my trip driving the car home. This car's problem is worsening. I keep trying to get the Mazda dealer to fix the recall, but they have not returned my calls. Can you please ask them to fix my car or buy it back from me?Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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