Mazda 626 Complaints (1998)

434 consumer complaints on file.

#751073August 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS HAS BEEN A MAJOR PROBLEM ON THE MAZDA 626. DEALERS ARE MAKING HUGE PROFITS BY NOT FIXING THE PART BUT THE WHOLE TRANSMISSION FOR A COST OF 2600 TO 3500 BASED ON MY RESEARCH. THERE ARE MANY POSTINGS ON THE INTERNET WITH THIS PROBLEM. ALL CARS EFFECTED THAT I HAVE RESEARCHED HAVE LESS THAN 100,000 MILES. ONE SOURCE SAID THAT THE TRANSMISSION MAY BE FAILING BECAUSE OF A FAULTY COMPUTER CHIP. WHY DO NOT THE DEALERS JUST REPLACE THE COMPUTER CHIP ON A RECALL IF THIS IS A PROBLEM? PROBABLY BECAUSE THEY ARE MAKING SO MUCH MONEY REPLACING THE TRANSMISSIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750937August 22, 2001
AIR BAGS:FRONTAL
I SAW THE ITEM IN THE MIDDLE OF THE FREEWAY TRAVELING 55 MPH DURING RUSH HOUR TRAFFIC. IT WAS SMALL AND DUE TO TRAFFIC, I RAN OVER THE ITEM AND THE NEXT THING I REMEMBER WAS AN AIRBAG IN MY FACE. I LOOKED AROUND TO SEE IF SOMEONE HIT ME OR IF I HIT SOMEONE. DUE TO THE FORCE OF THE PASSENGER AIRBAG, IT CRACKED MY WINDSHEILD. NO DAMAGE WAS REPORTED UNDERNEATH MY VEHICLE SO WHY DID MY AIRBAGS DEPLOY? THIS DEFECT COULD HAVE CAUSED MAJOR DAMAGE IF I HADN'T REACTED CALMLY WHEN IT HAPPENDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750778August 20, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT AFTER OWNING VEHICLE FOR ONLY 1 YR. AFTER CONTACTING A MECHANIC, I WAS TOLD THAT TRANSMISSION NEEDED THREE NEW UPDATED PARTS OR TRANSMISSION WOULD CONTINUE TO GO OUT EVEN IF I PURCHASED A NEW ONE. WHY IS THERE NOT A RECALL ON THIS VEHICLE? I LOOKED AT THE CONSUMER COMPLAINTS ON YOUR SITE. I SEE I'M NOT THE ONLY ONE WITH THE SAME PROBLEM. WHAT HAS TO HAPPEN BEFORE A RECALL IS DONE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750452August 14, 2001
VEHICLE SPEED CONTROL
NOISE FROM ENGINE, WHINING NOISE, RPM DIAL JUMPS UP WHEN ACCELERATOR PUSH BUT NO POWER. CAR JERKS UPON COMING TO A FULL STOP. RPM DIAL GOES UP AND DOWN TO THE POINT THAT ENGINE WILL CUT OFF. NO DASH BOARD LIGHT EVER CAME ON TO GIVE WARNING. ON 8-01-01, HAD CAR TOWED TO MONTGOMERY MADZA IN CHARLOTTE, NC (VACATIONING) DEALER CALLS ON MONDAY TO STATE TRANSMISSION HAD FAILED AND TO REPLACE WOULD COST $2700.00. DEALER CALLED BACK WITH A NEW QUOTE OF $1700.00. STATED THAT TERRITORY REP, TOM WATKINS WAS THE ONLY ONE THAT COULD AUTHORIZE A DIFFERENT BUT BECAUSE I WAS OVER 80,000 MILES, HE WAS STICKING TO HIS DECISION. I ASKED TO SPEAK WITH MR. WATKIN AND WAS TOLD HE WAS UNAVAILABLE AND WAS GIVEN MY PHONE NUMBER BUT HE NEVER RETURNED THE CALL. I CALLED MY DEALER LOCATED IN ATLANTA, GA, HENNESSY MAZDA AND SPOKE WITH STEVE ANDREWS IN THE REPAIR DEPT AND TOLD HIM OF THE SITUATION AND HIS ONLY RECOMMENDATION WAS THAT THEY ADD AN ADDITIONAL TRANSMISSION COOLER AND HE WAS NOT SURPRISED THAT THE TRANSMISSIONS ARE NOT GOOD. I GAVE AUTHORIZATION TO HAVE THE CAR REPAIRED AT 4:30PM ON 8-6-01. I ALSO STATED THAT I HAD SOME DEALER (HENNESSY MAZDA) COUPONS THAT WOULD HAVE HELPED WITH THE COST OF THE REPAIRS BUT MONTGOMERY MAZDA WOULD NOT HONOR THE COUPONS. DID SOME RESEARCH ONLINE AND TO MY SURPRISE THAT THIS MODEL AND MAKE HAS SO MANY PROBLEMS. MY FAITH IN MAZDA HAS GONE OUT OF THE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750022August 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JUST DIED AT HIGH SPEED, WELL SERVICED, ONLY 78000 MILES AND 3YEAR OLD CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749556August 1, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748834July 20, 2001
VEHICLE SPEED CONTROL
VEHICLE IS VERY SLUGGISH WHEN ACCELERATING, E.G. FROM A FULL STOP TO 40 MPH, ESP. IN 2ND, 3RD, AND 4TH GEARS. OCCASIONALLY, THE CAR WILL "BUCK" OR SPUTTER, THEN SPONTANEOUSLY CATCH AND ACCELERATE RAPIDLY. ON TWO OCCASIONS, I HAVE NARROWLY AVOIDED COLLISIONS AS A RESULT OF THIS DEFECT. THE PROBLEM OCCURS AT LEAST 20 TIMES PER DAY DURING MY 35-MILE COMMUTE TO AND FROM WORK, YET, WHEN I BROUGHT THE CAR TO THE DEALER THEY REPORTED THAT THEY COULD NOT REPLICATE THE FAILURE. THERE IS OCCASIONALLY AN AUDIBLE POPPING SOUND EMINATING FROM THE ENGINE COMPARTMENT ON THE DRIVER'S SIDE JUST BEYOND THE FIREWALL WHEN THE PROBLEM OCCURS. I AM AFRAID THAT SOONER OR LATER MY LUCK WILL RUN OUT. I AM AWARE OF A RECALL COVERING THE PCM UNIT ON THE 98 626, BUT WAS TOLD BY MAZDA USA THAT MY VEHICLE WAS NOT COVERED BY THIS RECALL. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747416June 26, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CATALYTIC CONVERTER HAS BEEN ON BACK-ORDER TO MILLENIUM MAZDA DEALER NUMBER 23836SINCE 5-14-01. I HAVE CONTACTED MAZDA CUSTOMER ASSITANCE BY LETTER AND PHONE AND THERE HAS BEEN NO RESPONSE. I HAVE BEEN WITHOUT A CAR FOR NEARLY 2 MONTHS. NO ONE SEEMS WILLING TO OFFER ANY ASSISTANCE AND SINCE THE CATALYTIC CONVERTER IS A SAFTEY AND EMISSION ITEM I CANNOT DRIVE THE VEHILCE WITHOUT A NEW ONE. ANY ASSITANCE OR GUIDENCE WOULD BE GREATLY APPRECIATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561699June 19, 2001
TIRES
ALL FOUR TIRES HAD DRY ROT PROBLEMS, THE CONSUMER INFORMED FIRESTONE BUT FIRESTONE DID NOT SOLVE THE PROBLEM, TIRE SIZE P205/60R15. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746846June 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR SUFFERED "INTERNAL FAILURE OF TRANSMISSION" AT 43,000 ON 2/00. THIS WAS REPLACED AT MAZDA DEALER IN ROSWELL GA.. IT WAS REPLACED WITH A NEW PART. "INTERNAL FAILURE OF TRANSMISSION" OCCURED ON 6/11/01 AT 105,000 MILES. SERVICE DEPT. WAYNE EVANS SAID, "WE GOT A MEMO FROM MAZDA CORP., IT SAYS WE SHOULD ENCOURAGE CUSTOMERS THAT COME IN FOR ANY SERVICE TO HAVE AN EXTERNAL TRANSMISSION COOLER INSTALLED. THE PART IS 120.00 PLUS LABOR." I TOLD DEALER THAT IT MAY SUGGEST THAT MAZDA KNOWS IT HAS A TRANSMISSION PROBLEM. FIRST QUOTE WAS OVER 2,000. I ASKED FOR THE PART REPLACED AT NO CHARGE TO ME. THE SERVICE DEALER CALLED BACK AND SAID THAT BOB WHITE, THE REGIONAL MANAGER WILL GIVE PART FREE IF I AGREE TO A 60,000 MILE MAINTENENCE SERVICE AT 679.00 PLUS TAX. AND IF I AGREED TO ADD THE EXTERNAL TRANSMISSION COLLER FOR 120.00 PLUS LABOR AND TAX. THEY SAID THEY WOULD ONLY GIVE FREE PART IF I AGREED TO THIS. I HAVE THE CAR SERVICED REGULARLY & MAINTAIN RECORDS. THEY SAID, IT WASN'T SERVICED AT A MAZDA DEALER & I WOULD NEED TO AGREE TO THE 679.00 60,000 MILE SERVICE AND EXTERNAL TRANSMISSION COOLER IF THEY WERE TO GIVE ME THE PART. THE RATIONALE WAS THAT THEY WANTED TO BE SURE I TOOK CARE OF CAR IF THEY GAVE A FREE PART. MY CONCERN IS THEIR BUSINESS PRACTICES FOR ONE. MY BIGGER CONCERN IS THE RISK I INCURRED WHEN TRANSMISSION FAILED TWICE ON THE SAME CAR. AND THE CORP MEMO ON THE EXTERNAL COOLER MAKES ME UNEASY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746039May 29, 2001
SEATS:FRONT ASSEMBLY:RECLINER
REAR END COLLISION WHILE STOPPED AT LIGHT. UNCERTAIN OF STRIKING VEHICLE SPEED. MAZDA REAR CRUMPLED SUFFICIENT TO DISTORT REAR DOOR FRAMES. BOTH FRONT SEAT MECHANISMS RELEASED AND OCCUPANTS WERE LAYED OUT FLAT. ONLY TWO OCCUPANTS IN CAR, APPROXIMATELY 225 LBS. EACH. MINOR NECK INJURIES (MUSCLE PULL?) RESULTED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#888261May 15, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, UNKNOWN OR OTHER
CONSUMER WAS TRAVELING ON HIGHWAY AND ENGINE CHECK LIGHT CAME ON DASHBOARD. MECHANIC TOLD CONSUMER THAT OXYGEN SENSOR MALFUNCTIONED. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745308May 14, 2001
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887659May 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION HAD TO BE REBUILT AT APPROXIMATELY 60,000 MILES BECAUSE GEARS WOULD NOT ENGAGE. A PRIVATE MECHANIC INFORMED CONSUMER THAT THIS WAS A COMMON PROBLEM IN MAZDA 626. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886881April 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ENGINE CHECK LIGHT HAD BEEN COMING ON INTERMITTENTLY. TOOK VEHICLE TO DEALER, WHO FOUND NO PROBLEM. THEN, WHILE DRIVING ABOUT 60 MPH TRANSMISSION WOULD NOT ENGAGE, VEHICLE DROPPED TO 30 MPH QUICKLY WHILE ENGINE REVVED. TRANSMISSION NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743764April 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I HAVE HAD REPEATED ELECTRICAL AND FUEL/TRANSMISSION RELATED PROBLEMS WITH THIS VEHICLE. DEALERSHIP RESPONDS WITH THIS IS NORMAL. OTHER MECHANICS QUESTION FREQUENT VISITS HOWEVER AGREE THAT THE SERVICES ARE NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743722April 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JERKS USUALLY IN THE FIRST AND SECOND GEARS OF TRANSMISSION WHEN ACCELERATING FROM A ROLLING STOP OR SLOW DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743309March 30, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
I TOOK MY CAR INTO MILLINEUM MAZDA, CHAPEL HILL BLVD., DURHAM, N.C. BECAUSE THE TRANSMISSION WAS JERKING FROM THE PARKED POSITION. THEY DECIDED TO REPLACE THE PISTON ASSEMBLY AND I PURCHASED AN $80.00 TRANSMISSION FLUSH. HOWEVER, NEITHER OF THESE WERE CORRECTIVE ACTIONS. THE SERVICE MANAGER, CHARLES GRAY, DECIDED TO REPLACE THE TRANSMISSION ON JULY 18, 2000. WELL, THIS TIME, THE TRANSMISSION BEGAN SHIFTING HARD WHEN IT MOVED TO REVERSE. ON OCTOBER 23, 2000, THE 1ST REPLACEMENT TRANSMISSION WAS REPLACED. I CAN'T REALLY SAY THAT THE SHIFTING IN REVERSE WAS TOTALLY SMOOTH IN THIS TRANSMISSION. IT HAS PROGRESSIVELY WORSENED AND IT IS QUITE AGGRAVATING. I AM GETTING THE LINE "MAZDA WILL STAND BEHIND THEIR PRODUCT AND DO EVERYTHING THEY CAN TO RECTIFY THE PROBLEM" FROM THE CUSTOMER SERVICE DEPARTMENT. BUT ON THE OTHER HAND, "WE DON'T KNOW WHAT THE PROBLEM IS. WE JUST HAVE TO TAKE IT DOWN TO SEE" ARE THE LINES I AM GETTING FROM MAZDA TECHNICIANS. THIS IS APPALLING TO ME BECAUSE I MUST CONTINUE TO MAKE PAYMENTS ON A CAR THAT I CAN'T SEEM TO GET REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884416March 28, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WILL GO FROM FIRST GEAR TO OVERDRIVE AND JUMP FORCIBLY INTO GEAR. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884449March 28, 2001
AIR BAGS:FRONTAL
FRONT IMPACT CRASH AT 30 MPH, AND NEITHER AIRBAG DEPLOYED, DAMAGE $ 2200. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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