Lincoln Navigator Complaints (2004)

86 consumer complaints on file.

#10676159January 16, 2015
STRUCTURE:BODY
FORD HAS FAILED TO INSTALL INSULATION ON THE UNDERSIDE OF THE LINCOLN NAVIGATOR HOOD THEREFORE THE HEAT HAS CAUSED THE HOOD PAINT AND CLEAR COAT TO BUBBLE AND PEEL. MY HOOD HAS AS MANY SPOTS ON IT AS A HORMONAL TEENAGE BOY HAS ON HIS FACE. THIS ISSUE HAS CAUSED INJURY TO THE VALUE OF MY CAR AND MY PRIDE IN OWNING THIS VEHICLE. MANY LAWSUITS HAVE BEEN FILED AND SUCCESSFULLY WON THROUGH SEVERAL STATES, A NATIONWIDE RECALL NEEDS TO HAPPEN FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672760January 15, 2015
AIR BAGS, SUSPENSION
I HAVE A 2004 LINCOLN NAVIGATOR AND WHEN IT GETS TOO COLD THE AIRBAGS HAVE BUSTED ON ME AND THE COMPRESSOR. I HAVE OWNED THIS VEHICLE FOR 2 YEARS AND 2 YEARS IN A ROW EACH WINTER MY SUSPENSION HAS FAILED. MY WHEELS ARE RIDING RIGHT UNDER MY TIRE WALL AND IT IS GOING TO CAUSE ME TO HAVE AN ACCIDENT OR CAUSE FURTHER DAMAGE. AT $1000 TO FIX THESE THEY SHOULD LAST LONGER THAN 1 YEAR. PLEASE LOOK INTO THIS AND RECALL OUR VEHICLES, THE AIR SUSPENSION IS SUPPOSED TO PROVIDE A SMOOTHER RIDE NOT A ROUGH WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574086March 21, 2014
ENGINE AND ENGINE COOLING
FOR THE PAST 6-8 MONTHS MY VEHICLE HAS SPORADICALLY STALLED/STOPPED FOR NO APPARENT REASON. WHEN IT STOPS LIKE THIS IT CAN OCCUR ON THE HIGHWAY OR SURFACE STREETS WITHOUT NOTICE. I HAVE TAKEN IT TO THE LINCOLN DEALER TWO TIMES WITH THE LAST TIME BEING TOLD IT WAS A TRANSMISSION PROBLEM, WHICH I WAS SKEPTICAL, BECAUSE OF NO PREVIOUS PROBLEMS. I HAVE REQUESTED ASSISTANCE FROM FORD MOTOR WHO ESSENTIALLY DISMISSED WITHOUT ANY LIABILITY DUE TO THE CAR BEING OUT OF WARRANTY. I AM REQUESTING YOUR ASSISTANCE BEFORE THERE IS ANY INJURY, ACCIDENT OR FATALITY. I HAVE THE E-MAIL CORRESPONDENCE WITH FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560539January 19, 2014
SUSPENSION
JAN 2012 AIR SUSPENSION LIGHT CAME ON AFTER BEING IN BELOW 30 DEGREES ON A TRIP. CAR WAS BOUNCING AND COULD NOT CONTROL IT PROPERLY. REPLACED AIR SHOCK ON REAR. NOV 2013 - SAME TEMPS AND SAME LIGHT AND CONTROL PROBLEM. AFTER THE CAR REACHED A WARMER TEMP.(SOUTH FOR 3 HOURS) IT NO LONGER BOUNCED AND WAS BACK TO NORMAL. SERVICE SHOP COULD NOT FIND A PROBLEM. DEC 2013 ANOTHER TRIP UP NORTH AND SAME THING.AND SAME SERVICE FIND. NOTHING. JAN 2014 IN A WARMER TEMP. LIGHT CAME ON AND BOUNCE CAME BACK. SERVICE SHOP SAID IT LOOKS LIKE THE COMPRESSOR IS GOING BAD. THIS PROBLEM SEEMS TO ME IS A SAFETY PROBLEM AND SHOULD BE RECALLED AND REPAIRED BY FORD (LINCOLN). IT IS DANGEROUS AND CERTAINLY MAKES THE CAR UNCONTROLLABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558079January 1, 2014
SUSPENSION
WHEN TEMPERATURES DROP NEAR OR BELOW FREEZING, THE AIR SUSPENSION SPRINGS STOP FUNCTIONING AT ALL. THE VALVE THAT HOLDS THE AIR IN THE AIR BAGS GETS FROST ON IT AND CAN'T CLOSE ANYMORE. THIS CAUSES THE SUSPENSION TO RIDE ON THE RUBBER STOPS. THE TIRES RUB IN THE FENDER WELLS. THE VEHICLE WILL EVENTUALLY RUB THE TIRE TO A TIRE FAILURE. THIS WILL CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND POSSIBLY CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537839August 29, 2013
SUSPENSION
HI I OWN A 2004 LINCOLN NAVIGATOR FOR 6 MONTHS AFTER THE 3RD MONTH MY AIR SUSPENCION WENT OUT THE FRONT OF MY TRUCK IS SO LOW IT TOUCH THE TIRES WHEN I DRIVE THE TRUCK BOUNCE SO MUCH MY BACK AND HEAD HURTS I HATE TO DRIVE IT BUT IS THE ONLY CAR I HAVE AND NO MONEY TO FIX MY KIDS DONT LIKE TO DRIVE IN IT AND IM SCARE TO TAKE MY 7 MONTH OLD BABY ANY WERE BECAUSE I AM SCARED THAT SHE WILL GET HURT FROM ALL THE BOUNCING!!!! I SEEN OVER 10 NAVIGATOR WITH THE SAME PROBLEM LINCOLN NEED TO MAKE THIS A RECALL BECAUSE IT IS NOT SAFE TO DRIVE AROUND BOUNCING AND ITS HARD TO CONTROL THE STARING WHEEL
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10532645July 30, 2013
SUSPENSION
TL* THE CONTACT OWNS 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED AND CAUSED THE FRONT END TO REST ON THE TIRES. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION, WHO ADVISED THE CONTACT THAT THE FRONT SUSPENSION SENSOR FAILED. THE VEHICLE WAS THEN TAKEN TO THE DEALER FOR REPAIR, WHO REPLACED THE FRONT SUSPENSION SENSOR HOWEVER, THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING 55 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO ADVISED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,100 AND THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505964April 11, 2013
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUN ROOF LEAKS, TAIL GATE DOES NOT WORK PROPERLY, AND RUNNING BOARD DON'T WORK PROPERLY AS WELL AND THE MY LOCAL FOR CANNOT FIND A PROBLEM:( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507335April 6, 2013
ELECTRICAL SYSTEM
REAR WINDOW WIPER POWER DOOR LOCKS GEAR SHIFTER ALL WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467986July 27, 2012
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
WHILE DRIVING NORTH ON AR HWY 9 A FEW MILES SOUTH OF MALVERN, ARKANSAS WITH MY WIFE IN THE FRONT PASSENGER SEAT AND MY SON IN THE SECOND ROW DIRECTLY BEHIND ME, A LOUD BANG OCCURRED. IN THE NEXT MOMENTS I REALIZED THE SIDE CURTAIN AIR BAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE, A SMELL LIKE FIREWORKS BECAME IMMEDIATELY APPARENT, AND THE DRIVER'S SIDE SUN VISOR WAS DESTROYED AND HANGING DOWN DIRECTLY IN FRONT OF ME AT AN ANGLE. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND STAY IN MY LANE OF THE TWO-LANE HIGHWAY AND SLOWED DOWN. AFTER SHORTLY REALIZING WHAT HAPPENED, I LOOKED FOR A PLACE TO PULL OVER, DID SO, AND TOOK MY POCKET KNIFE AND CUT AWAY THE SIDE CURTAIN AIRBAGS TO BE ABLE TO SEE OUT OF THE SIDE WINDOWS AND CONTINUE OUR TRIP NORTH. I FOUND THE DRIVER'S VISOR VANITY MIRROR HAD SHATTERED IN PIECES IN MY LAP AND ON THE FLOOR, ALONG WITH OTHER PARTS FROM THE VISOR WHICH NOW HUNG DOWN AT A STEEP ANGLE. BOTH THE DRIVER'S SIDE AND PASSENGER SIDE FRONT SEAT BELTS WERE DAMAGED, AND THE DRIVER'S SEAT BELT UPPER ANCHOR WOULD NO LONGER STAY LOCKED IN POSITION, SAGGING TO ITS LOWEST POSITION BY GRAVITY. LATER THAT DAY I DISCOVERED THAT THE MAP LIGHTS AND PASSENGER SIDE VISOR VANITY MIRROR LIGHT NO LONGER WORKED. I TOOK THE CAR TO THE LOCAL FORD DEALER NEAR WHERE I WAS STAYING, WHO TOLD ME THAT IT (AIR BAG SYSTEM) WAS NO LONGER COVERED BY WARRANTY. I THEN MADE AN APPOINTMENT WITH MY HOMETOWN DEALER TO FURTHER RESOLVE THE ISSUE, AND ALSO INSTIGATED A CASE WITH THE LINCOLN CUSTOMER RELATIONSHIP CENTER TO SEE IF THEY WOULD HELP. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10459396May 23, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 65 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THERE WAS AN ENGINE MISFIRE. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439761December 13, 2011
POWER TRAIN, STRUCTURE, ELECTRICAL SYSTEM
SHIFTER ASSEMBLY BREAKS AND MAKES IT IMPOSSIBLE TO REMOVE THE KEY FROM THE VEHICLE WHICH COULD RESULT IN THEFT. POWER LIFTGATE WILL NOT WORK CORRECTLY WHICH COULD CAUSE IT TO CLOSE ON TOP IF YOU. DRIVERS SIDE POWER RUNNING BOARDS ARE FAULTY AND BECOME A TRIP HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438160December 2, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE FRONT END OF THE VEHICLE DROPPED AND STARTED TO EXHIBIT A LOUD, ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR COMPRESSOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THAT THEY WOULD CONTACT HIM BACK AT A LATER DATE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 57,677 AND THE CURRENT MILEAGE WAS 73,581.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435154November 10, 2011
STRUCTURE:BODY:HOOD, SUSPENSION
ACCORDING TO MY , DECEASED WIFE, THE PROBLEM STARTS ON JULY 14, 2010. THE CAR BECAME BOUNCY IN THE FRONT WHILE IN MOTION, WE ARE STILL UNDER EXTENDED WARRANTY ON AUTO MAINTENANCE. MY WIFE WENT TO THE DEALER FINDLAY LINCOLN HERE HIN SAHARA ST LAS VEGAS REGARDING THIS PROBLEM, SOMEHOW THEY WERE ABLE TO FIX THE PROBLEM BUT AFTER 2 WEEKS AGAIN THE BOUNCY PROBLEM STARTED TO APPEAR, AGAIN SHE WENT TO THE DEALER TO HAVE IT FIX, THE PROBLEM WAS AGAIN FIX AND AFTER 3 WEEKS THE PROBLEM AGAIN APPEAR AT THIS POINT MY WIFE HAS BEEN IN AND OUT OF THE HOSPITAL AND WAS NOT ABLE TO BRING THE CAR IN THE DEALERSHIP. WHEN I CAME HOME FROM HAWAII BECAUSE OF MY WIFE ILLNESS THE CAR WAS IN THE GARAGE AND ACCORDING TO MY SON THEY HAVE NOT USED IT BECAUSE OF THE CAR BOUNCE SO HARD THAT ITS DIFFICULT TO CONTROL THE WHEELS. SO ON OCT 13, 2010 I DRIVE IT TO THE DEALER 25 MILES DESPITE OF THE SUSPENSION PROBLEM, SINCE WE ARE NOT UNDER WARRANTY ANYMORE, I WAS CHARGE $912.40 FOR REPLACING AIR SUSPENSION COMPRESSOR, MILEAGE IS 45,076, ITS BEEN A YEAR NOW SINCE I HAVE THAT FIX AND NOW MY FRONT IS SO LOW THAT ITS ALMOST TOUCH MY FRONT TIRES AND WHEN I DRIVE IT IT FEELS THAT MY TIRES ARE UNEVEN LIKE RIDING ON A BIKE. I HAVE CANCELLED MY CAR INSURANCE BECAUSE I CANT DRIVE IT WITH THAT CONDITION AND DEALER WARRANTY IS EXPIRED AND THE MILEAGE IS 53,423. I HAVE FAITH WITH OUR AMERICAN CARS THATS WHY ALL THE CARS I OWN SINCE I STARTED TO DRIVE IS ALL AMERICAN MADE, THIS IS MY FIRST LUXURY CAR I HAVE AND IT COST ME ARM AND A LEG BUT I NEVER GET TO ENJOY IT, I AM UNEMPLOYED RIGHT NOW AND HAVE NO MONEY TO FIX IT, ALSO THE HOOD SUSPENSION WAS OUT 06/2010 I HAVE TO USED A PIECE OF WOOD TO HOLD THE HOOD, IS THERE ANY HELP YOU COULD ADVISE ME TO HAVE THESE PROBLEM TO BE A RECALL FROM THE MANUFACTURING, THANK YOU FOR YOUR TIME ANY HELP WILL BE APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427173September 26, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO ACCELERATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406227June 13, 2011
SUSPENSION, SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPENSION JUST STOPPED WORKING AND THE RIDE WAS TERRIBLE. TOOK TO THE DEALERSHIP AND PAID $98.00 FOR DIAGNOSIS. INDEED THE AIR SUSPENSION WAS LEAKING. COULD NOT GIVE US A FIRM PRICE SINCE THEY WOULD NOT KNOW FOR SURE IF ANY DAMAGE WAS DONE INSIDE THE SYSTEM. THE RANGE WAS FROM $1,200.00 TO OVER $4,000.00. IF I WANTED TO GAMBLE LIKE THAT I WILL GO TO THE CASINO. AFTER TALKING WITH SEVERAL MECHANICS THEIR RECOMMENDATION WAS TO INSTALL A REGULAR SUSPENSION WHICH COST US $850.00 INCLUDING INSTALLATION. CAR RIDES AS GOOD AS IT DID AND WE DO NOT HAVE TO EXPECT THE SUSPENSION TO GO OUT AGAIN. WE HAVE HEARD LOTS OF STORIES ABOUT THE SAME PROBLEM WE HAD AND HAVE HEARD A LOT OF PEOPLE THAT HAVE HAD TO REPLACE THE AIR SUSPENSION 2 TIMES BEFORE THEY GAVE UP. FORD KNOWS THIS IS A PROBLEM AND WILL NOT DO A RECALL. ONE MECHANIC TOLD US THAT THE AIR SUSPENSION IS THE SAME ONE THEY USE IN THE BIG FORD SUV AND THEY NEVER HAVE PROBLEMS WITH IT. FORD AND THE ENGINEERS NEED TO SOLVE THIS PROBLEM. AT THIS TIME WE WILL NOT PURCHASE A THIRD NAVIGATOR EVEN THROUGH I LOVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400975May 16, 2011
AIR BAGS
I HAVE A 2004 LINCOLN NAVIGATOR, WHICH I HAVE OWNED SINCE IT WAS NEW. WITH THE RECENT RECALL OF F-SERIES FOR DEFECTIVE AIRBAG CLOCKSPRINGS, I AM CONCERNED THAT MY NAVIGATOR WAS NOT INCLUDED. THE AIRBAG LIGHT CAME ON TWO DAYS AGO, I CYCLED THE IGNITION AND IT WENT OFF. TODAY IT CAME ON AGAIN AND STAYED ON THROUGH MANY ON/OFF CYCLES OF THE VEHICLE. I AM CONCERNED ABOUT INADVERTENT DEPLOYMENT ISSUES FROM A POSSIBLY DEFECTIVE CLOCKSPRING. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363965November 4, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE AIR SUSPENSION ON THE FRONT OF THE VEHICLE WAS NOT LIFTING UP PROPERLY IN ORDER FOR THE VEHICLE TO DRIVE WITHOUT ANY INCIDENT. ON COLD DAYS THE SUSPENSION DOES NOT ALLOW THE FRONT END TO LIFT UP; YET, THE VEHICLE HAD TO BE WARM OR THE TEMPERATURE OUTSIDE HAD TO BE WARM. THE VEHICLE WAS NOT TAKEN TO THE DEALERSHIP FOR INSPECTION WHICH WAS TAKEN TO THREE OTHER SERVICE STATIONS WHO PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WERE NO RECALLS OR WARRANTIES STATING THAT SHE HAD TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 132,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362942October 29, 2010
STEERING
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE STEERING COLUMN LOCKED AND THEN THE STEERING WHEEL TURNED IN THE RIGHT POSITION WITHOUT WARNING. SUDDENLY, THERE WAS A LOSS OF STEERING CONTROL AND THE VEHICLE TRAVELED OVER A CURB UP AN EMBANKMENT. WHEN THE BRAKES WERE ENGAGED THE VEHICLE CAME TO A STOP. THE VEHICLE WAS DRIVEN FROM THE EMBANKMENT AND THE IDENTICAL FAILURE REOCURRED. THE VEHICLE WAS TAKEN TO A NEARBY INDEPENDENT MECHANIC FOR DIAGNOSIS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THERE WERE UNRELATED REPAIRS PERFORMED ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10355546September 14, 2010
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
THE AIR SUSPENSION SYSTEM HAS FAILED ON MY LUXURY 2004 LINCOLN NAVIGATOR (124,000 MILES). THIS APPEARS TO BE A COMMON FAILURE FOR THIS VEHICLE BASED UPON MY ONLINE RESEARCH. THERE ARE COMPANIES THAT SELL KITS TO REPLACE THE ENTIRE SYSTEM AS IT IS APPARENT THAT NOT FAILING IS NOT AN OPTION. PLEASE SEE THE STRUTMASTERS WEBSITE (HTTP://WWW.STRUTMASTERS.COM/). THIS IS AN EXPENSIVE REPAIR/REPLACEMENT AND APPEARS TO BE RELATED TO DEFECTIVE AND UNSAFE PARTS. HOWEVER THERE IS NO RECORD OF ANY RECALLS OR CHANGE IN THE MANUFACTURING PROCESS. HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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