Lincoln MKZ Complaints (2015)

97 consumer complaints on file.

#11067142February 5, 2018
SERVICE BRAKES
THIS CAR BECOMES UNCONTROLLABLE ON A SNOW ROAD. IT CAN'T MAKE A TURN WHEN YOU NEED IT. IT GOES VERY UNSTABLE ON A STRAIGHT ROAD. I WASN'T ABLE TO STOP ON A RED LIGHT , AND I WASN'T ABLE TO MAKE A LEFT TURN, TWICE ON ONE 12 MILES TRIP. FIRST I DROVE WITH LITTLE SPEED NO MORE THAN 25 MILES AN HOUR, AFTER, ON SECOND INTERSECTION I STAYED ON A RED LIGHT AND STARTED MY TURNING FROM 0 SPEED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11055208December 18, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE PANORAMIC MOON ROOF SHATTERED WITH A LOUD NOISE. THE CONTACT STATED THAT SEVERAL PIECES FLEW OFF THE VEHICLE, BUT CAUSED NO INJURIES. THE VEHICLE WAS TAKEN TO LINCOLN OF TROY (1950 W MAPLE RD, TROY, MI 48084, (248) 643-6600), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER INFORMED HIM THAT AN OBJECT COULD HAVE STRUCK THE PANORAMIC MOON ROOF. THE CONTACT WAS REFERRED TO HIS AUTO INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047190November 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN THE PAST 2 YRS. THE PROBLEM SEEMS TO HAPPEN WHEN THE CAR IS MOVING IN REVERSE USUALLY WHEN BACKING OUT OF A PARKING SPACE WITH PARKED CARS ON EITHER SIDE OF ME. THE CAR HAS A SONY INFORMATION CENTER AND BACK-UP CAMERA AND CROSS TRAFFIC ALERT AND SPEED SENSING RADAR. OTHER THEN THAT THE CAR DRIVES IMPECCABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021291September 3, 2017
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020631August 30, 2017
AIR BAGS, ELECTRICAL SYSTEM
4 TIMES SINCE CAR WAS BRAND NEW I HAVE HAD TO CONTACT DEALER AND CORPORATE LINCOLN ABOUT THE SAME VERY DANGEROUS REOCCURRING PROBLEM. THEY CONTINUE TO NOT BE ABLE TO FIX. THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK AND FORTH ON ITS OWN WHILE DRIVING!!!! PROBLEMS HAPPEN BOTH WHILE DRIVING AND IN STATIONARY POSITION. THIS HAS HAPPENED SINCE APPROXIMATELY JULY 2015 THROUGH TODAY AUGUST 2017. DEALER AND LINCOLN ARE BECOMING LESS AND LESS AMICABLE IN HELPING US GET THE CAR REPAIRED AND PROVIDE LOANER VEHICLE EVEN THOUGH IT IS UNDER FULL WARRANTY WITH ONLY 23000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013969August 9, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT ALL THE DOORS TOOK NUMEROUS ATTEMPTS TO OPEN. THE DEALER, OURISMAN FORD AND LINCOLN OF ALEXANDRIA IN ALEXANDRIA, VA, WAS CONTACTED AND CONFIRMED THE DOOR FAILURE AFTER SEVEN ATTEMPTS OF TRYING TO OPEN THE DOORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS NORMAL. THE CONTACTED STATED THAT THE ISSUE WAS NOT LISTED IN THE OWNER'S MANUAL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012428August 2, 2017
ELECTRICAL SYSTEM
BATTERY OVERHEATS, CAR STALLS AND STOPS MULTIPLE TIMES IN THE MIDDLE OF THE FREEWAY, AND TWICE DRIVING REGULAR SIDE STREET . HYBRID BATTERY WAS CHANGED LAST MONTH UNDER WARRANTY. CAR HAS OVER 16K MILES . TOWED 3X TO DEALERSHIP AT LINCOLN REPAIR SHOP IN HENDERSON NV. PER LINCOLN MECHANIC, THIS IS A FLAW ON THIS CAR AND THAT THE LINCOLN ENGINEERS ARE NOT ABLE TO OFFER A FIX OR A SOLUTION AS THE OVERHEATING IS BEING BLAMED TO LAS VEGAS SUMMER TEMP OVER 110 DEGREES.THE CAR IS STILL UNDER WARRANTY. LINCOLN OFFERED AN EXTENDED 4 YEAR WARRANTY. LINCOLN DOES NOT WANT TO BRING THE CAR BACK TO THE REPAIR SHOP AFTER THE LAST INCIDENT JULY 31, 2017. I WAS ADVISED THAT THERE IS NO FIX AND THERE IS NOTHING THE LINCOLN ENGINEERS CAN OFFER , AN DTHAT THE BATTERY WILL DIE AND STALL FROM HIGH VEGAS HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993972June 8, 2017
LATCHES/LOCKS/LINKAGES, SUSPENSION
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 5 MPH MAKING A TURN, THE VEHICLE HESITATED AND THE DRIVER HEARD A POPPING NOISE. THE CONTACT LOST CONTROL OF THE STEERING AND CRASHED INTO A CURB. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED AND TOWED TO A DEALER (DANA FORD LINCOLN, STATEN ISLAND, NEW YORK, 718-983-8700) WHERE IT WAS DIAGNOSED THAT THE A-FRAME WAS FRACTURED AND NEEDED TO BE REPLACED. THE TECHNICIAN ALSO RECOMMENDED A WHEEL ALIGNMENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 28,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10983889May 7, 2017
POWER TRAIN
TRANSMISSION HARD SHIFT FROM 1-2 AND 3-4, STARTED EXPERIENCING PROBLEM APPROXIMATELY 24,000 MI HAVE TAKEN TO DEALERSHIP TWICE(ONCE IN FEB FOR 4 DAYS) AND SECOND TIME IN MAR FOR 7 DAYS), FIRST TIME SAID IT WAS LEAKING FLUID AND REPLACED "O" RING. A COUPLE OF WEEKS LATER IN MARCH RETURNED, WAS GETTING WORSE, SAID THEY REBUILT THE TRANSMISSION. SHIFTS AS IF SOMEONE HIT ME IN REAR WHEN INCREASING SPEED PULLING AWAY FROM TRAFFIC LIGHT ON A CITY STREET OR MERGING ONTO HIGHWAY. NOW MAKES A WHINING NOISE WHEN ACCELERATING FROM TRAFFIC LIGHT OF MERGING, ANYTIME SHIFTING GEARS IN GENERAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949270February 3, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926046November 14, 2016
ELECTRICAL SYSTEM, ENGINE, SEATS
THIS VEHICLE HAS BEEN IN SERVICE 14 TIMES IN 16 MONTHS FOR VARIOUS INTERMITTENT ELECTRICAL AND SENSOR PROBLEMS. IT WAS PURCHASED NEW IN JUNE 2015 AND CURRENTLY HAS 14K MILES. IT HAS SEVERAL MAJOR ISSUES BUT THE TWO SAFETY RISKS ARE: 1) THE DRIVER SEAT IS SUPPOSED TO AUTOMATICALLY RECLINE AND THE STEERING WHEEL ADJUSTS UPWARD TO ALLOW THE DRIVER TO EXIT THE VEHICLE WHEN THE IGNITION IS TURNED OFF. THE SEAT IS SUPPOSED TO RE-ADJUST FORWARD & STEERING WHEEL DOWNWARD TO THE MEMORY THAT THE DRIVER SETS ONCE THE IGNITION IS TURNED ON. TWICE THE SEAT AND STEERING WHEEL WOULD NOT ADJUST TO THE MEMORY SETTINGS. THE SEAT STAYED RECLINED AND THE STEERING WHEEL REMAINED UPWARD. I PUSH THE LEVERS TO MOVE THE SEAT AND STEERING WHEEL MANUALLY IN ORDER TO DRIVE AND REACH THE PEDALS, AND TO SEE ABOVE THE STEERING WHEEL BUT NEITHER WOULD MOVE. I HAD TO DRIVE THE VEHICLE CAREFULLY TO THE NEAREST FORD DEALERSHIP, BARELY REACHING THE ACCELERATOR AND BRAKE PEDALS WITH THE STEERING WHEEL RAISED, PARTIALLY COVERING MY VISION. 2) THE MOST CRITICAL RECENT SAFETY RISK (WHICH MADE ITS VISIT #14 TO THE FORD SERVICE DEPT) IS WHEN THE VEHICLE ABRUPTLY SHUTT OFF WHILE IN MOTION IN THE MIDDLE OF THE STREET AS I WAS ABOUT TO ENTER THE FREEWAY. WHEN THE VEHICLE STALLED COMPLETELY IN THE STREET, I WAS DRIVING APPROX 30MPH AND A RED "POWER ACCESSORY" LIGHT LIT UP. I DID NOT UPLOAD ALL THE REPAIR INVOICES. THERE ARE TOO MANY TO UPLOAD; HOWEVER I DO KEEP COPIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903030September 1, 2016
POWER TRAIN
VEHICLE WAS PARKED IN A PARKING SPACE AT A MAJOR STORE CHAIN LOCATION ALMOST LEVEL WITH A SLIGHT SLOPE TO THE REAR OF THE CAR. CAR WAS IN PARK UPON STARTING ENGINE, THEN PRESSED THE REVERSE BUTTON, TOOK FOOT OFF THE BRAKE, AND THE CAR DRIVES FORWARD INSTEAD OF REVERSE. THEN IMMEDIATELY STEPPED ON THE BRAKE. REPRESSED AND VERIFIED THAT THE REVERSE BUTTON WAS LIGHTED, THE BACK UP CAMERA WAS APPEARING ON THE SCREEN, AND THE R INDICATOR NEAR THE SPEEDOMETER WAS HIGHLIGHTED. THEN REMOVED FOOT FROM BRAKE PEDAL AND SLOWLY PRESSED ON THE ACCELERATOR AND ONCE AGAIN THE CAR MOVED FORWARD AND MADE A LOUD BANGING SOUND AND THE CAR JERKED LIKE IT HAD STRUCK SOMETHING. IMMEDIATELY STEPPED ON THE BRAKE, PUT CAR INTO PARK AND TURNED IT OFF, GOT OUT TO CHECK FRONT AREA TO SEE IF IT HAD STRUCK AN OBJECT. NO OBJECT HAD BEEN STRUCK, SO IT APPEARS THE LOUD BANGING SOUND AND JERKING MOTION MAY HAVE BEEN CAUSED BY THE TRANSMISSION? GOT BACK INTO THE CAR RESTARTED THE ENGINE, PRESSED THE REVERSE BUTTON, THIS TIME THE CAR MOVED BACKWARDS AS IT SHOULD. DROVE STRAIGHT HOME AND LET CAR SIT UNTIL NEXT DAY WHEN I TOOK CAR TO THE LINCOLN DEALERSHIP SERVICE DEPT WHO KEPT THE CAR FOR 5 DAYS AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I AM CONCERNED THIS COULD BE A MAJOR SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894843August 10, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
IN 20K MILES ENTIRE CAR STOPPED WORKING AFTER IN GARAGE OVER WEEKEND AND NO LIGHTS WERE ON, NO ISSUE WAS FOUND INITIALLY BUT BATTERY WAS CHANGED ONCE IN A NEW CAR IN LESS THAN 2 YEARS. CAN CAN SHUT OFF IN THE MIDDLE OF DRIVING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852217March 29, 2016
EXTERIOR LIGHTING
I BOUGHT A NEW 2015 LINCOLN MKZ. I TOOK THE CAR INTO THE DEALER FOR SOME ROUTINE SERVICE AND MENTIONED THAT THE SINGLE BACK UP LIGHT IS WAY TOO DIM. THE SERVICE DEPARTMENT SAID THAT THERE IS NO ADJUSTMENT TO IT. NO ACCIDENT JUST SOMETHING THAT I NOTICED WHEN BACKING UP IN THE DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748240August 12, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT THERE WERE AIR BUBBLES IN THE WINDSHIELD AND ALL WINDOWS OF THE VEHICLE. AS A RESULT, THERE WAS A GLARE ON THE WINDSHIELD DIMINISHING THE CONTACT'S VISION. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V484000 (VISIBILITY); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746591August 5, 2015
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE DRIVING AT 75 MPH, THE FORWARD COLLISION SYSTEM ACTIVATED CAUSING THE VEHICLE TO BRAKE. THE CONTACT HAD TO ACCELERATE IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AT AN UNKNOWN LOCATION WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677105January 21, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKZ