Lincoln MKZ Complaints (2016)

71 consumer complaints on file.

#11476282July 28, 2022
SERVICE BRAKES
While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471097June 27, 2022
STEERING
UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471197June 27, 2022
WHEELS
When I was at the dealership today, I was informed the lug nuts on my car have swollen and that if they are not replaced I probably will not be able to change a spare tire alongside the road if needed. I was informed that there is a manufacturing defect that Ford is aware of, but has not recalled yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463712May 7, 2022
SERVICE BRAKES, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447900January 18, 2022
STEERING
CAR WAS SOLD WITH A UN REPAIRED RECALL FROM CAR MAX HOUSTON LOCATION -CAR MAX BUSINESS SERVICE .I WAS TOLD TO GET INTOUCH WITH YOU ALL TO TAKE CARE OF RECALL. PLEASE email me on what shop i can take my vehicle to.. [XXX] are call me at [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443082December 8, 2021
STEERING
Owner of 2016 MKZ Hybrid 65870 miles Loss of electronic power steering and Advance Trac Soon after replacement of Bolt under recall 19R02 I heard friction/grinding when turning steering wheel. Oct 1, 2021 I contacted Parks Lincoln of Tampa for a diagnostic and they told me the steering rack assembly would need to be replaced. On November 6,2021 I lost physical steering ability. I had my car towed to dealership, needed to replace the steering gear box assembly, 2 tie rods, and an alignment for $4156. I researched the NHTSA website and noted in July 2015 that 393,623 were impacted by recall 15V340, Ford No 15S18. No recalls have existed for same issue for MKZ vehicles built after 2012. This is a safety recall issue for driver and all vehicles in its path.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433094September 15, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426947July 29, 2021
UNKNOWN OR OTHER
The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle began to accelerate independently and she started to smell a burning smell. The contact stated no warning light was illuminated. The contact stated she was depressing the brake pedal to the floor and pressed the Park button but the vehicle continued to accelerate and move forward. The contact also stated the steering wheel seized when she crashed into a wooden guard rail, a metal fence, and a chain-link fence. The air bags did not deploy. The contact sustained injuries on the middle of the sternum and her right breast was bruised from the seat belt. The contact did seek medical attention for her swollen feet from depressing the brake pedal forcefully. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 21,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11426080July 23, 2021
STEERING
The contact owns a 2016 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become very difficult to turn in either direction. During the failure, the service advanced track and service headlights message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V632000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415787May 10, 2021
STRUCTURE:BODY
I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339642July 16, 2020
POWER TRAIN
PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVERE ACCIDENT AS THE PTU IS JUST THE THE RIGHT OF THE GAS PEDDLE UNDER YOUR FOOT. SIMCE THERE ISN'T A FIX FORM THIS PART IT MUST BE WARRANTIED FOR LIFE FLUID CHANGED ANNUALLY PEOPLE NEED TO KNOW. THEY ATTEMPTED A FIX IN 2018 WITH A WATER JACKET ATTACHED TO THE SIDE I HAVE SEEN PTUS WITH 25,000 MILES ON THEM ALREADY TURNING BLACK. THE OIL IS AN AMBER SEE THROUGH COLOR NEW. THE PTU SITS IN A 5 SIDED BOX COOKING AWAY EVERYTIME YOU DRIVE IT THERE ISN'T EVEN ANY PASSIVE AIRFLOW OVER IT ON 2016 AND 2017 MKZ'S AND FORD FUSIONS AND FORD EXPLORERS ALL HAVING ALL TIME AWD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326970June 2, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. THE CONTACT STATED THAT FOR 5-10 MINUTES WHILE ATTEMPTING TO SECURE THE DRIVER'S SIDE FRONT SEAT BELT, SEVERAL ATTEMPTS WERE NEEDED TO SECURELY LATCH THE SEAT BELT. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED DURING THE DAYTIME HOURS BUT NOT AT NIGHT. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577, WHERE THE TECHNICIAN WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 283,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280857November 18, 2019
ELECTRICAL SYSTEM
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209161May 22, 2019
AIR BAGS, SERVICE BRAKES
A VEHICLE STOPPED SUDDENLY IN FRONT OF ME BECAUSE A CAR DID THE SAME IN FRONT OF THEM. I BRAKED SUDDENLY BUT IT FELT LIKE MY VEHICLE WAS BEING PUSHED FROM BEHIND, MY STEERING WHEEL AIR BAGS DEPLOYED SO DID THE SIDES. THE AIR BAGS DEPLOYED BEFORE THE IMPACT BLINDING ME AS I REAR ENDED THE CAR IN FRONT. I SUFFERED BURNS, BRUISES, NECK INJURIES AND LOWER BACK PAIN. I WAS DRIVING NO MORE THAN 25-30 MILES PER HOUR. MY CAR WAS A TOTAL LOST AND I HAD OWNED IT FOR LESS THAN A YEAR.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11204077April 27, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204079April 27, 2019
AIR BAGS, SEAT BELTS, STEERING
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185311March 5, 2019
AIR BAGS
ON 05/17/2018 THE CONSUMER STATED PROBLEM WITH ATTEMPTS WERE MADE TO REPLACE THE AIRBAGS. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143881October 29, 2018
AIR BAGS
MY AIRBAGS DIDN'T DEPLOY RESULTING IN ME HAVING LIFE-LONG INJURIES. I HAD A CAR ACCIDENT IN AUGUST 31ST, 2017. I T-BONED A VEHICLE THAT CAME OUT OF A PARKING LOT ILLEGALLY RESULTING IN THE ACCIDENT. MY AIRBAGS DIDN'T DEPLOY. IF THEY HAD I WOULD NOT HAVE SUSTAINED THE INJURIES THAT I DID. IT WAS OVER $17,000 WORTH OF DAMAGE TO MY VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11143385October 27, 2018
AIR BAGS
NO RECALLS NOTICED ON THIS AUTO. NO AIRBAG ISSUES AS YET AM I ELIGIBLE TO JOIN THE CLASS ACTION SETTLEMENT. IS THERE A FORM I MUST FILL OUT? 2016 LINCOLN MKZ VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093240May 10, 2018
WHEELS, UNKNOWN OR OTHER
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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