Land Rover Range Rover Complaints (2020)

27 consumer complaints on file.

#11525742June 6, 2023
ELECTRICAL SYSTEM, SUSPENSION
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501496January 12, 2023
ELECTRICAL SYSTEM
A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from AAA by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner August 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on September 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of January 12, 2023. The vehicle is unsafe and Land Rover Corporate and all retailers are aware of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500697January 8, 2023
SERVICE BRAKES
On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if Land Rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "...customer reports brake pedal is hard to depress..." and that's not the case at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343910August 7, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11308801February 12, 2020
POWER TRAIN
I PUT MY CAR IN PARK WHILE STILL RUNNING AND EXITED IT TO GRAB SOMETHING ABOUT 15 FEET AWAY ON A FRONT PORCH. I HEARD THE ENGINE MAKE A NOISE, I TURNED MY HEAD AND SAW THE CAR STARTING TO MOVE TOWARDS ME UP A SLIGHT HILL ON ITS OWN. I RAN TO THE CAR, OPENED THE DRIVER DOOR, AND TRIED TO STOP IT BUT FELL. THE CAR RAN OVER MY FOOT AND HIT THE FRONT OF THE HOUSE THAT CAUSED IT TO STOP. PRIOR TO THIS INCIDENT IT WAS IN FOR SERVICE FOR A FOUL ODOR THAT WAS COMING FROM INSIDE OF MY CAR. THEY HAD IT IN THE SHOP TWICE AND MADE A REPAIR THAT DID NOT FULLY CORRECT THE ISSUE. A FEW DAYS PRIOR TO THIS INCIDENT I NOTICED THERE WAS AN ISSUE ON ACCELERATION. AFTER ABOUT 10 MILES AN HOUR IT WOULD START TO HESITATE THEN GO INTO THE NEXT GEAR. I WAS GOING TO SCHEDULE A SERVICE FOR THIS AND THEN THE ACCIDENT HAPPEN. MY FOOT GOT TRAPPED UNDER THE BACK WHEEL AND EMERGENCY SERVICES REQUIRED TO REMOVE VEHICLE.*DT VEHICLE WAS TAKEN TO HENNESSY JAGUAR LAND ROVER GWINNETT (DULUTH, GA) TO BE INSPECTED. *DL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11308274February 10, 2020
POWER TRAIN
TL* THE ATTORNEY CALLED ON BEHALF OF THE VEHICLE OWNER/DRIVER. THE DRIVER OWNS A 2020 RANGE ROVER. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE COLLIDED WITH ANOTHER VEHICLE AND A PARKED VEHICLE. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE ATTORNEY STATED THAT THE DRIVER HAD NO CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE ACCIDENT SCENE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11301682January 24, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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