Kia Telluride Complaints (2024)

226 consumer complaints on file.

#11682884August 25, 2025
UNKNOWN OR OTHER
Paint on the hood is peeling back in two front areas. There may have been chip from road debris, but the loss of paint in excessive, indicating defective adhesion in the paint used by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681734August 19, 2025
UNKNOWN OR OTHER
Subject: Urgent Complaint Regarding Unresolved Safety Recall – NHTSA Recall #25V494 / VIN [XXX] To Whom It May Concern, I am writing to formally file a complaint regarding an unresolved safety recall affecting my 2024 Kia Telluride (VIN: [XXX] ), associated with NHTSA Recall Number 25V494 and Kia Manufacturer Recall Number SC347. As of August 19, 2025, the recall status remains incomplete, and the remedy part is still unavailable, despite the recall being issued on July 28, 2025. The defect involves the door belt molding trim, which may delaminate and detach, posing a serious road hazard and increasing the risk of crash for other vehicles. This vehicle is not only a personal asset—it is a primary source of income through the Turo platform. Every day that the vehicle remains unrepaired results in direct financial losses, as I am unable to rent it out due to the unresolved safety issue. I am deeply concerned about the lack of timely remedy and the absence of a clear resolution timeline from Kia America. I respectfully request that NHTSA investigate this delay and take appropriate action to ensure Kia provides a remedy within a reasonable timeframe. I am prepared to provide documentation of income loss and correspondence with Kia, if needed. Thank you for your attention to this matter. I look forward to your guidance and support in resolving this issue promptly. Sincerely, [XXX] [XXX] Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681622August 19, 2025
SEAT BELTS
am the owner of a 2024 Kia Telluride, VIN [XXX] . This is the 2nd Telluride we have and total 3rd Kia we have. I am writing to formally report a design defect in the rear seatbelt system that poses a serious child passenger safety hazard. In the second row, where my child’s car seat is installed, the seatbelt buckle is positioned extremely low and close to the seat base. This placement makes it nearly impossible for a child to buckle themselves in and causes delays in securing them quickly. In emergency situations, this design could also prevent a child from unbuckling themselves promptly, creating a serious risk if rapid evacuation is needed. Both in everyday use and urgent scenarios, this flaw can lead to improper restraint or dangerous delays in ensuring a child’s safety. I called Kia Consumer Affairs on Tuesday August, 12th 2025 Case # [XXX] and was told there were no available solutions or suggestions. I am not satisfied with this response, as this is not a matter of convenience but of safety compliance and proper usability for child passengers. As a loyal Kia customer, I expected a resolution or at the very least a clear commitment to investigate this issue. I am requesting that Kia: Document this as an official safety complaint. Inform me if there are any existing Technical Service Bulletins, engineering reviews, or pending design changes related to this issue. Provide an explanation of how Kia intends to address this safety concern for current and future Telluride owners and particularly to me as I have a 2 year lease. I am also submitting this report to the National Highway Traffic Safety Administration (NHTSA) so it is on record for investigation. Photos and video of the defect can be provided upon request. Thank you for your prompt attention to this serious safety matter. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680548August 14, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680042August 12, 2025
STRUCTURE:BODY
Driver's exterior key door lock fell off. Cannot use key door lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678902August 6, 2025
UNKNOWN OR OTHER
The piece under my back door window came off. The same piece came off under my passenger door window. I saw it was a problem for other makes and models, but want the Telluride 2024 included since the exact same thing has happened to me. I don’t know where the pieces came off, but it happened this month. I think the glue holding them on melted in the Texas heat and they just blew off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678682August 6, 2025
ENGINE, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on [XXX] the check engine light came on and engine started shaking and making abnormal noise. I was afraid to keep driving so requested a tow to Bramlett Kia in Decatur, AL. I told the service dept the issue as well as the issue listed below that I've been experiencing, and they told me it would be 3 weeks before they could even assess it as they are extremely backed up. I'm hoping the dealer service dept. can reproduce the issue once they assess it. It has not been inspected by anyone else. I looked up my VIN # to make sure I had not missed a recall but there is no recall on my VIN #. Another issue I'm having is while using the Lane Keeping Assistance the vehicle responds with the Forward Collision Warning and brakes automatically when there is nothing in front of the vehicle. If this were to happen when a vehicle was behind me this would put all of our safety at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674115July 16, 2025
VISIBILITY/WIPER
The vehicle’s windshield was hit by road debri/gravel while driving on a paved freeway. The impact caused the windshield to shatter at the impact site and crack about 1/2 of the way across the windshield. I had the windshield replaced with an original Kia windshield at Safelite AutoGlass. Three months later another tiny piece of road debri/gravel hit the new windshield while driving on the paved freeway. The impact also caused a localized shatter at the impact site with a crack 1/3 of the way across the windshield. These were the only two times the vehicle was hit by road debris. Over the last 10 years my other cars have been hit by road debris 20 times and this shattering of the windshield has never occurred with any other vehicle. I am concerned about the safety and integrity of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669080June 25, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Dash is black & does not show anything when car is started and/or moving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668685June 23, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The entire instrument display panel (which includes things like gear, speed, fuel level, auto hold status, etc.) was completely black with no information displayed. The navigation system still illuminated, but the gps was not working properly and resulted in the car thinking (and telling me) that I was driving on the wrong side of the road. My safety was at risk and the safety of other drivers because I had zero feedback about the operation of my vehicle. I was able to drive it, but only able to rely on visual cues (going with pace of traffic). It's currently at the dealer now, but yes I recreated it several times. The only possible warning sign is that a few weeks prior, the vehicle gave me a message stating 'Battery discharging due to external electrical devices', despite no external electrical devices being plugged in. I took it to the dealer, and they had no idea what the cause was but said my battery tested fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667813June 18, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle was parked(placed in park on gear shift) in a friends driveway, facing upward on approx. 15Deg incline with the engine idling. My wife exited the vehicle and walked around the front of the vehicle to the houses front entrance where she spoke briefly with the owner inside the front door. On leaving the house the car was gone from where it was left parked. My wife found that it had rolled up the driveway incline until it hit a couple of pine trees at the top end of the drive and stopped. She opened the door and found the gear shift still in the parked position at which point she entered the car, placed it in reverse and backed out of the tree branches and took photos. The incident was immediately reported to KIA America and the dealer. The vehicle has been at the dealer for 3 weeks now with no resolution, undergoing "testing". They say it is not operating the way it should be, but they have not been able to identify or correct the issue. KIA America has told me the issue has been elevated to KIA factory tech support. Other than scratches there appears to be no major damage. Photos show driveway, trees that stopped the vehicle and debris and scratches.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11667179June 16, 2025
VISIBILITY:WINDSHIELD
The contact owns a 2024 Kia Telluride. The contact stated that while driving 45 MPH, a small rock struck the front windshield, creating a bullet-sized hole in the windshield. Additionally, while driving on the Interstate on two separate occasions, rocks struck the front windshield and caused chips in the windshield. The vehicle was taken to a glass center, where the windshield was replaced. The technician informed the contact that the glass was thin. The contact called the local dealer and was informed that the windshield was thin and there was no recall for the failure. The dealer informed the contact that the glass needed to be replaced and recalibrated. The contact called two other dealers in Texas and retrieved similar information. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 42.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666329June 11, 2025
VISIBILITY/WIPER
On Thursday, June 5, 2025, I discovered a 2-inch crack at the bottom center of my windshield after my vehicle had been parked in my garage for three consecutive days without being driven. There was no known impact or external force that could have caused the crack. The vehicle remained stationary and protected from environmental elements during this time. On Tuesday, June 10, 2025, I drove the vehicle to a glass repair company at the request of the dealership. While en route, I observed the crack rapidly expand from 2 inches to over 12 inches in length, extending upward and curving toward the driver’s side view area. The glass company inspected the windshield and confirmed there was no evidence of impact damage (e.g., from a rock or debris). Safety Risk: The expanding crack compromised the structural integrity of the windshield and obstructed the driver’s field of vision, posing a potential safety hazard. A weakened windshield may also reduce the effectiveness of airbag deployment and roof support in the event of a collision. Inspection and Confirmation: The issue was evaluated by an independent glass repair company, which confirmed the absence of any impact damage. The dealership referred me to this inspection. The manufacturer has not yet inspected the vehicle directly. Availability for Inspection: Yes, the cracked windshield is still available for inspection upon request. Warning Signs or Symptoms Prior to Failure: There were no warning lamps, messages, or other symptoms prior to the appearance of the crack. The crack was first noticed after the vehicle had been parked and unused for several days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665185June 5, 2025
SEAT BELTS
3rd sear Buckle RH - 3rd row Rear bench right side rear passenger seatbelt anchor/buckle assembly (Right of 3RD Position) is damaged when rear seat is in down-folded position and soft length of seat buckle has slipped back under rear back rest. Receiving buckle is being crushed when seat is in folded position - KIA dealer argues misuse by customer - but fault is with manufacturer as rear buckle can slip below elastic tether because there is no stable anchor length between fixing bolt and tether point. Result is that seat buckle coupling becomes crushed when seat is in folded position. Part Replaced with K 89843 S9510WK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665154June 5, 2025
UNKNOWN OR OTHER
Windshield crack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663360May 28, 2025
VISIBILITY/WIPER
The sunroof spontaneously exploded while I was driving my kids to practice. Luckily we had the sunshade closed, so that prevented us from getting covered in glass. I have found several claims online from other Kia Telluride owners experiencing this same issue. There were no prior issues or warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658331May 1, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The cluster display on the vehicle has went black. I am unable to see my speed, gas level, nor use cruise control. This is now the second time this has happened and Kia has no solutions for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657671April 29, 2025
ELECTRICAL SYSTEM
Vehicle was turned on and the dashboard displaying speedometer and RPMs is completely black.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655446April 18, 2025
UNKNOWN OR OTHER
Car is parked, off and locked tailgate has automatically opened. This has happened 3 or 4 times now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655018April 16, 2025
ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2024 Kia Telluride. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer for a routine oil change prior to the failure. The vehicle was taken to another local dealer, Van Nuys Kia (6115 Van Nuys Blvd., Van Nuys, CA 91401); where it was diagnosed that the evaporator cooler and charcoal canister were leaking emissions. There was a small leak in the evaporator system. The vehicle was not repaired. The manufacturer was contacted and confirmed that there were no recalls or warranty coverage on the vehicle. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Telluride