Kia Soul Complaints (2013)

668 consumer complaints on file.

#11566946January 22, 2024
STEERING
Steering coupler failure causes excessive vibration and notchiness in the steering. KIA informs me that this was covered by an extended warranty which expired in January 2023. I believe this to be a serious safety risk and this vehicle should be recalled by KIA to replace this part at no cost to the consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567042January 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565055January 12, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving and depressing the accelerator pedal, the vehicle hesitated to respond. Additionally, the tachometer was inoperable. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564595January 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564711January 10, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that after arriving to her destination and upon attempting to restart the vehicle, the vehicle failed to start immediately. After starting the vehicle and driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the failure. The vehicle was then taken to the dealer, who diagnosed failures with the exhaust system, including the catalytic converter and PCV valve. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564714January 10, 2024
SEATS, STRUCTURE:INTERIOR PANELS:DOOR
The contact owns a 2013 Kia Soul. The contact stated that the vehicle was parked overnight and the following morning after approaching the vehicle, the contact became aware that the passenger’s side door and seat were burned. There were no warning lights illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564373January 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564141January 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564152January 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563963January 6, 2024
ELECTRICAL SYSTEM
Informed of fire risk by KIA, informed of planned resolution (replacement of fuses), however to date there is no resolution available because they dont have the part. Fuses are common off the shelf items. The delay is unacceptable, especially in light of the recommendation to park the car outside when there is also an issue of theft because they failed to included even the most basic anti-theft tech.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563699January 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563796January 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH, the MIL warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563489January 4, 2024
STEERING
My steering coupler is bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563599January 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563153January 2, 2024
STEERING
I looked it up. It's called the STEERING COUPLER. The manufacturer is aware of the problem but I was never notified about it before the warranty ran out August 2023. Now it affects the steering. Here is a service notice that I found online if that helps: TSB ID: 10159268. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561249December 21, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The contact stated while driving 30 MPH and accelerating to merge into traffic, the check engine warning light and several unknown warning lights illuminated, and the vehicle decelerated. The contact was able to drive the vehicle to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 159,198. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561304December 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact had noticed that the check engine light was illuminated while driving at approximately 60 MPH. The contact stated as he was waiting to enter his place of employment through a security gate to his parking lot, the contact stated he smelled a burning odor and then noticed that smoke was being emitted from under the hood. The contact entered the parking lot, drove the vehicle to a maintenance shed inside the parking lot, and opened the hood he observed that flames had engulfed the engine compartment. The contact stated that he tried to extinguish the flames using a handheld fire extinguisher but the flames were not extinguished. The contact stated that the fire department arrived and extinguished the fire using water. The contact stated that the fire was contained in the engine compartment only. The contact stated that he had his vehicle towed to his residence and had not been taken to a dealer or repair shop. The vehicle was not repaired. The manufacturer was made aware. The failure mileage was unknown. VIN tool confirms parts not yet available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11560918December 19, 2023
ELECTRICAL SYSTEM
The recall for my vehicle happened weeks ago and there is still no solution. This is a fire hazard and the only vehicle I own. I need this fixed asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560179December 14, 2023
STEERING
The dealer originally said it was the steering coupler that was bad and needed replaced for $2000. Then they call back two weeks later to say the steering assist motor was bad and it needs to be replaced for an additional $2400. Still waiting for the parts and repairs. I see many other complaints on the steering, should this be a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559765December 12, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that after accelerating to 40 MPH, the vehicle failed to exceed 40 MPH. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul