Kia Soul Complaints (2014)

905 consumer complaints on file.

#10990789May 21, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR RANDOMLY START VIBRATING, MISFIRING, AND IT WOULD NOT INCREASE IN SPEED. IT WOULD BE DIFFICULT TO TURN ON FROM A COLD START. THE THE ENGINE FAILED, SENT IT OUT TO THE DEALER TO WORK ON IT UNDER WARRANTY, AND WE'VE HAD AN OPEN CASE SINCE. THEN RECENTLY MY SON WAS DRIVING THE CAR WHILE IN MOTION ON ITS OWN THE ENGINE SHUT DOWN WHILE DRIVING, MAKING IS HIGHLY UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986342May 18, 2017
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL SUDDENLY LOCKED. THE DRIVER CRASHED INTO THE CURB AND THE VEHICLE ROLLED OVER. THE VEHICLE WAS DESTROYED AND TOWED. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED CUTS AND BRUISES ALL OVER HIS BODY, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT INFORMED THE DEALER WHO STATED THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL (SC144). PRIOR TO THE CRASH, THE DRIVE SHAFT HUB NUT WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10990454May 18, 2017
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
SINCE I'VE OWNED MY 2014 KIA SOUL, I'VE HAD TO DEAL WITH A RECALL FOR THE A PIN (SO MY STEERING WHEEL WON'T STOP WORKING) AND MY A PROBLEM WITH MY AXEL NUT 2/01/2017, WHICH BEGAN SHAKING MY VEHICLE ON HWY 16, ALMOST CAUSING AN ACCIDENT. I HAD THAT FIXED AND JUST HAD A RECALL SERVICE AND REALIZED THIS WAS SOMETHING I ALREADY PAID FOR, WHICH I'VE REQUESTED A REFUND. IN BETWEEN THOSE INSTANCES, I HAD BOTH HEADLIGHTS STOP WORKING, IN THE DARK, WHILE I WAS DRIVING ON A POORLY LIT HWY 302. I HAD THOSE REPLACED AND THE DRIVER SIDE WENT OUT AGAIN, AT NIGHT, WHILE I WAS DRIVING. I WAS TOLD THAT THE HEADLIGHT CONNECTIONS WERE MELTED. I DID SOME RESEARCH AND THIS SEEMS TO BE A COMMON OCCURRENCE. WITH THAT SAID...THIS CAR HAD A POTENTIAL ISSUE WITH ROLLING, STEERING AND VISIBILITY...PROBABLY WOULDN'T HAPPEN ALL AT ONCE BUT YOU NEVER KNOW. REGARDLESS, I'M STARTING TO WONDER HOW SAFE THIS VEHICLE REALLY IS AND WOULD HOPE THAT KIA WOULD BE A RESPONSIBLE COMPANY AND ASSIST WITH HELPING THE CUSTOMER REMEDY THESE CONCERNS. I REALLY AM CONCERNED FOR MY SAFETY AND WILL BE DRIVING ANOTHER VEHICLE MORE REGULARLY. KIA TOLD ME THAT SINCE THERE IS NO OPEN RECALL ON THE HEADLIGHTS THAN THERE IS NOTHING THEY COULD DO. I HOPE THEY UNDERSTAND THAT ALL 3 OF THE AFOREMENTIONED ISSUES ARE SIGNIFICANT BUT FEAR MY CONCERNS FELL ON DEAF EARS. MAYBE AN OFFICIAL REVIEW WITH NHTSA WILL KEEP KIA ACCOUNTABLE TO THEIR ACTIONS OR LACK THERE OF. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984429May 9, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS WERE DIM AND IT WAS DISCOVERED THAT THE DRIVER SIDE HEADLIGHT FAILED. THE CONTACT MENTIONED THAT THE DRIVER SIDE HEADLIGHT WAS REPLACED PREVIOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS PENDING A REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,592.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984450May 9, 2017
STEERING
I HAVE RIGHT AT 60,000 MILES ON MY KIA SOUL. WAS DRIVING AND PINION BROKE WAS TOTALLY UNAWARE OF RECALL UNTIL I TOOK CAR TO MECHANIC HE ADVISED ME TO GET WITH KIA BECAUSE IT WAS A SAFETY RECALLED ISSUE. FIRST DEALER I CALLED TOLD ME IT WAS RECALLED BUT THEY WILL ONLY REPLACE PIN NOT THE DAMAGE THAT THE PIN FAILURE CAUSED. THEN TOLD ME THAT THEY WERE GOING TO SEE IF THEY COULD GET IT COVERED ASKED IF THEY COULD CALL ME BACK. NOW I AM CURRENTLY WORKING WITH ANOTHER DEALER CAN'T USE ORIGINAL DEALER I MOVED AND THEY WERE BOUGHT OUT. GUESS WE WILL SEE IF I AM ABLE TO GET SAFETY RECALL FIXED AND HOW MUCH IT COST ME IF IT DID ANY OTHER DAMAGE THAT WAS CAUSED BY KNOWN MANUFACTURE DEFAULT. STEERING WHEEL POPPED AIR BAG LIGHTS, STEERING WHEEL LIGHT, AND COULD BARELY TURN THE CAR. I AM ALSO GOING TO HAVE TO PAY OUT OF POCKET IT GET CAR TOWED TO KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970126April 3, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN MAKING A TURN OF CHANGING LANES WHEN TURN SIGNAL IS SET ONCE IT RESETS ALL LIGHTS TURN OFF OR HIGH BEAMS FLASH TURN ON/OFF AND HAVE TO MOVE OR PLAY WITH TURN SIGNAL HANDLE FOR THE LIGHTS TO TURN ONE AGAIN. NOTE WHILE DRIVING ON FREEWAY AND CHANGING LANES AT NIGHT I SET THE TURN SIGNAL TO CHANGE LANES AND WHEN IT RESET ALL LIGHTS TURNED OFF LEAVING ME DRIVING IN THE DARK AND MY FAMILY SAFETY WAS AT HIGH RISK. SOMETHING IS WRONG WITH TURN SIGNAL HANDLE CAUSING A SHORT, NOTE THAT SOME TIMES INSTEAD OF LIGHTS TURNING OFF THE HIGH BEAMS FLASH ON/OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969205March 29, 2017
SUSPENSION, WHEELS
VARIOUS SUSPENSION COMPONENTS, STEERING, AND WHEEL AREAS EMIT CLUNKING METAL NOISES WHEN TURNING AND GOING OVER EVEN SMALL ROAD IMPERFECTIONS. DEALER HAS "RETORQUED" SOME COMPONENTS, BUT NOISES WORSENING. SOMETHING(S) IS (ARE) LOOSE (LOOSENING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967879March 22, 2017
ELECTRICAL SYSTEM
WITH HEADLIGHTS TURNED ON. HEADLIGHTS SOMETIMES WILL NOT COME ON. CAN HAPPEN TO EACH HEADLIGHT INDEPENDENTLY. SOMETIME GOING TO HIGH BEAM WILL MAKE LOW BEAM COME ON WHEN SWITCHED BACK TO LOW BEAM. SEEMS TO HAPPEN MORE WHEN COLD. THIS HAPPENS WHILE SITTING STILL OR WHILE MOVING. VIBRATION DOESN'T SEEM TO MAKE A DIFFERENCE. LIGHTS DO NOT FLICKER. THE JUST WON'T COME ON. LIGHTS HAVE JUST GONE OFF AND WILL NOT COME BACK ON. LET SIT THEY WILL COME BACK ON AFTER TURNING LIGHT SWITCH OFF FOR PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957654February 28, 2017
POWER TRAIN, STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE FAILED TO TURN AND CONTINUED TO GO STRAIGHT DOWN A HILL. THE POWER STEERING WAS INOPERABLE. THE VEHICLE WENT OFF ROAD AND FINALLY STOPPED. THE VEHICLE WAS TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. IN ADDITION, THE CONTACT STATED THAT THE HEADLAMPS WOULD FLICKER SUDDENLY AND THE VEHICLE WOULD STALL BRIEFLY, AND THEN ACCELERATE OR DECELERATE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THE CAUSE OF THE FAILURES WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956927February 25, 2017
EXTERIOR LIGHTING
HEADLIGHTS GO ON AN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956796February 24, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LEFT HEADLIGHT WOULD WORK ON AND OFF. I HAD THE DEALER CHECK IT AND THEY REPLACED THE HEADLIGHT ON 12 DEC WITH A SYLVANIA HEADLIGHT BULB I PROVIDED. AFTER A WHILE THE SAME ISSUE HAPPENED AGAIN. ON 13 JAN 17 THEY REPLACED THE HEADLIGHT AGAIN. THIS TIME WITH A KIA BULB.. SAME ISSUE. I HAD MORE ISSUES WITH THE LIGHTS WORKING SOMETIMES AND NOT WORKING. THE LIGHT WENT OUT AGAIN AND I TOOK IT TO THE DEALERSHIP AGAIN AND THIS TIME THEY FOUND A SHORT. THE PROBLEM HAPPENED WHEN THE VEHICLE WAS MOVING AND ALSO WHEN IT WAS STOPPED. SOMETIMES IT WOULD BE WORKING WHEN I PARKED BUT WOULD NOT WORK WHEN I STARTED THE CAR BACK UP AGAIN. IT WAS AMAZING THAT THE DEALERSHIP DIDN'T TROUBLE SHOOT THE ISSUE THE FIRST TIME. THEY SAID THE WARRANTY WAS INVALID AFTER WE CHANGED THE BULB WITH A NON-KIA BULB. THE DEALERSHIP CONFIRMED THE FIRST REPLACEMENT BULB WAS COMPATIBLE WITH THE KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954255February 13, 2017
AIR BAGS
CAR WAS TURNING AND STRUCK IN THE FRONT END AT APPROXIMATELY 45 TO 50 MPH. IT WAS SPUN AROUND AND CAME TO A STOP. NO AIRBAGS DEPLOYED,. WHEN I CALLED KIA THEY WOULD NOT RESPOND AFTER I SENT THEM PICS. PICS ARE ATTACHED. VEHICLE WAS TOTALED BY GEICO. PRETTY MUCH THE ENTIRE FRONT END IS GONE. YOU CAN REACH ME AT [XXX] IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10940079January 6, 2017
STEERING
2014 KIA SOUL STEERING FAILURE 16 MONTHS AFTER RECALL REPAIR WAS DONE TO PREVENT IT (NHTSA CAMPAIGN ID NUMBER 15V736000). THE STEERING MADE A CLUNKING SOUND WHILE MAKING A LEFT TURN AT A STOP SIGN ON A CITY STREET AND THE CAR CONTINUED STRAIGHT ACROSS THE INTERSECTION. STEERING ABILITY WAS COMPLETELY DISCONNECTED. 29,000 MILES ON THE ODOMETER. DEALER INSPECTION FOUND THE RACK AND PINION PLUG REPAIR PROCEDURE WAS NOT INVOLVED, AND INSTEAD THE CAUSE WAS THE SPLINE SEPARATING FROM THE SHAFT. NO CAUSE WAS IDENTIFIED. MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935283December 14, 2016
POWER TRAIN, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT MY 2014 KIA SOUL WITH 6 MILES ON IT NOV 2013. I HAVE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH MY HEADLIGHTS TURNING OFF WHEN I USE MY TURN SIGNAL OR AFTER USING MY TURN SIGNAL. I HAVE TAKEN IT TO THE DEALERSHIP TO HAVE THE SAME PROBLEM FIXED. FINALLY BIG RED SPORTS & IMPORTS TOOK A KIA SOUL OFF THEIR CAR LOT (AFTER MY 3RD TRIP THERE & THEY STILL DIDN'T HAVE THE PART) TO PUT A NEW PART IN MY CAR TO FIX THE PROBLEM. I STILL HAD PROBLEMS WITH MY HEAD LIGHTS SO I TOOK MY KIA TO A DIFFERENT DEALERSHIP. NOW MY CAR WON'T GO INTO REVERSE AT TIMES,AND WHILE I'M "TRYING" TO PUT IT IN REVERSE MY AUTOMATIC LOCKS START LOCKING AN UN-LOCKING REALLY FAST. I HAVE TO TURN MY CAR OFF, AND TRY TO START ALL OVER SO IT WILL GO INTO REVERSE. I HAVE ALSO ALREADY HAD TO HAVE THE BATTERY REPLACED. MY WORRY IS MY SAFETY WHEN DRIVING AT NIGHT WITH MY HEAD LIGHTS WANTING TO WORK WHEN THEY FEEL LIKE IT. OR IF I GET STRANDED SOMEWHERE BECAUSE MY CAR WON'T SHIFT GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926619November 17, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920337October 31, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS OPERATED INTERMITTENTLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915632October 12, 2016
EXTERIOR LIGHTING
HEAD LIGHTS GO OUT AT NIGHT AND DAYTIME WHEN IN MOTION AT LEAST 5 TIMES AND HAVE STAYED OUT FOR AS LONG AS 20 SECONDS. SWITCH IS IN THE ON POSITION. HAS HAPPENED WHEN IN MOTION, TURNING WITH SIGNAL ON, WHEN SETTING STILL IN TRAFFIC, IN MOTION WHEN TAKEN TO THE DEALER, SITTING STILL IN DEALER SERVICE WRITING AREA. GREEN LIGHT ON DASH DISPLAY SOMETIMES GOES OUT AND SOMETIMES STAYS ON EVEN WHEN THE LIGHTS GO OFF. LIGHTS WERE MALFUNCTIONING THE FIRST TIME I TOOK IT TO THE DEALER--HEAD LIGHTS WERE OFF, PARKING LIGHTS WERE ON AND SWITCH WAS IN THE ON POSITION--THE PROBLEM COULD NOT BE REPRODUCED WHEN CONNECTED TO DIAGNOSTIC EQUIPMENT. DEALER WILL NOT FIX UNTIL PROBLEM IS DETECTED BY DIAGNOSTIC EQUIP. BATTERY HAS ALSO BEEN RUNDOWN WHEN PARKED FOR AS SHORT A PERIOD AS 3 1/2 DAYS WHEN NOTHING HAS BEEN LEFT PLUGGED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903751September 6, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 20 MPH AND MAKING A LEFT TURN WITH THE TURN SIGNAL ACTIVATED, THE STEERING GEAR ASSEMBLY SEPARATED WITHOUT WARNING. THE STEERING WHEEL TURNED, BUT THE WHEELS REMAINED STRAIGHT. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V332000 (STEERING) AND 15V123000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903823September 6, 2016
STEERING
AS I WAS PARKING IN A GAS STATION PARKING LOT, I HEARD A CLICKING NOISE WHILE THE WHEELS WERE TURNING TO THE LEFT TO PARK. WHEN LEAVING THE PARKING LOT, MY WHEELS WOULD NOT TURN WHEN I TURN THE STEERING WHEEL. I COULD TURN THE STEERING WHEEL 360 DEGREES, AND I WOULD HEAR A CLICKING NOISE, BUT THE WHEELS WOULD NOT MOVE. I HAD TO HAVE THE CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903434September 3, 2016
STEERING
STEERING STARTED MAKING A CLUNKING NOISEWHEN TURNED SLIGHTLY LEFT OR RIGHT. THE DEALER SAYS THAT THE STEERING RACK NEEDS TO BE REPLACED. THE PART NEEDED TO ORDERED. THE DEALER WOULD NOT RELEASE THE CAR TO ME BECAUSE IT IS NOT SAVE TO DRIVE. THIS IS A 2014 KIA SOUL+ THAT HAS 36000 MILES. I SEE THAT OTHER SOULS HAVE HAD A SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul