Kia Soul Complaints (2014)

905 consumer complaints on file.

#11209710May 24, 2019
ENGINE
THE MOTOR BLEW AND OIL LIGHT CAME ON WITHOUT ANY WARNING ! IN MOTION ON. HIGHWAY . THE OIL HAD JUST BEEN CHANGED LESS THEN A MONTH PRIOR TO THAT . DIAGNOSTICS SHOWED OIL HAD BEEN BURNT UP CAUSING ROD FAILURE AND MOTOR !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209731May 24, 2019
ENGINE
I OWN A 2014 KIA SOUL PLUS WITH 104,000 MILES. THIS CAR HAS HAD DOCUMENTED SYNTHETIC OIL CHANGES ON A REGULAR BASIS. OUT OF NOWHERE THE ENGINE ROD HAS BLOWN. I HAVE CALLED FIVE DIFFERENT MECHANICS AND ALL STATE THE KIA IS KNOWN FOR BAD ENGINES. CALLED JASPER WHO IS WELL KNOWN FOR REBUILT ENGINES AND THEY WILL NOT TOUCH A KIA. I UNDERSTAND THE HYUNDAI HAS RECALLED NUMEROUS CARS FOR BAD ENGINES. KIA HAS RECALLED FROM 2012 TO 2016 THE KIA SOUL BASE FOR BAD CATALYTIC CONVERTER AND ON THE RECALL NOTICE IT SPECIFICALLY STATES THAT THE CATALYTIC CONVERTER CAN DAMAGE THE ENGINE. I HAVE OWNED FOUR CARS WITH MILEAGE OVER 200,000 AND ONE CAR, A MAZDA 626, HAD OVER 325,000 MILES AND I NEVER HAD TO REPLACE AN ENGINE THERE HAS TO BE SOME FEDERAL PROTECTION FOR THE PUBLIC FROM MANUFACTURERS THAT SELL A POORLY MADE PRODUCT THAT MECHANICS FROM ALL OVER KNOW ARE PROBLEMATIC. I ONLY HAVE OWNED THIS CAR FOR LESS THAN 4 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209338May 22, 2019
ENGINE
WE PURCHASED A CAR FROM A SMALL LOT SELLING USED CARS IN TEMPE, ARIZONA. AT 20 DAYS AND ABOUT 800 MILES THE CAR BEGAN TO MAKE A LOUD KNOCKING NOISE AS MY SON WAS DRIVING THE CAR INTO OUR NEIGHBORHOOD GOING ABOUT 5-10 MILES PER HOUR. HE SHUT OFF THE CAR. I CHECKED THE OIL DIPSTICK AND THERE WAS ZERO OIL IN THE CAR. I IMMEDIATELY CALLED THE SALESPERSON ABOUT THIS ISSUE. HE SAID WE COULD TOW IT TO HIM TO LOOK AT IT AND HE INSISTED THAT HE CHANGED THE OIL IN THE CAR BEFORE WE EVER DROVE IT. DUE TO MY CONCERN THAT THERE WAS NO OIL IN THE CAR, I ADDED 2.5 QUARTS. THERE HAVE BEEN NO OIL LEAKS SINCE WE PURCHASED THE CAR, NOR WERE THERE ANY AFTER I ADDED THE 2.5 QUARTS. WE HAD THE CAR TOWED TO THE DEALER ON A FRIDAY MORNING AND NO REAL WORK WAS COMPLETED. I CALLED KIA CORPORATE AND THEY TOLD ME THEY WERE AWARE OF THIS ISSUE WHERE THE OIL WOULD JUST EVAPORATE AND THAT IT WAS COVERED UNDER SC147. KIA CORPORATE HAD ME CALL A LOCAL KIA DEALERSHIP AND THAT'S WHEN THE SERVICE DEPT SAID KIA CORPORATE WAS WRONG. I MADE A RETURN CALL TO KIA CORPORATE WHO CORRECTED THE FIRST AGENT AND TOLD ME THEY WERE WRONG AND THAT I HAVE TO PAY OUT OF POCKET FOR THIS ISSUE. THE ENGINE ISSUE SHOULD BE COVERED UNDER A CLASS ACTION LAWSUIT - THIS IS THE SAME SYMPTOMS AS OTHER CLASS ACTION LAWSUITS AT THIS TIME FOR OTHER KIA VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209355May 22, 2019
ENGINE
I HAD MY OIL CHANGED LAST MONTH AND NOTICED AN ODD SMELL AROUND THAT TIME I DIDNT THINK MUCH OF IT AT THE TIME BECAUSE THERE WAS NO NOISE OR OBVIOUS LEAKS TO WEEKS LATER MY OIL LIGHT STARTED FLASHING SOMETIMES AND I CHECKED THE OIL LEVEL... IT WAS A QUART LOW SO I TOPPED IT OFF AND WENT BACK TO NORMAL FASTFOWARD TO THIS MONTH ITS EMPTIED OUT TWICE I TOOK IT TO A SHOP AND THEY FOUND THE CAT HAD OVERHEATED AND CAUSED AN OIL LEAK AND THERE IS NOW AN AWFUL TICKING NOISE COMING FROM THE ENGINE THE DEALERSHIP SAID THIS IS A KNOWN ISSUE ON THE MODEL WITH THE 1.6 LITER ENGINE AND A RECALL WAS ISSUED BUT THIS RECALL DOESNT COVER THE 2.0 LITER EVEN THOUGH IT IS THE EXACT SAME ISSUE I HAVE DONE SOME RESEARCH AND FOUND SEVERAL OTHER CUSTOMERS WHO HAD THIS SAME ISSUE ON THEIR 2.0 LITER MODELS AND HAD TO BUY NEW ENGINES THIS IS HORRIBLE AND I AS A CONSUMER FEEL A FULL ENGINE FAILURE ON A WELL MAINTAINED CAR THAT ISN'T EVEN 5 YEARS OLD SHOULD BE COVERED BY THE SAME RECALL. KIA NEEDS TO EXPAND THIS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208987May 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). KEARNY MESA CHRYSLER DODGE JEEP RAM (8010 BALBOA AVE, SAN DIEGO, CA 92111) WAS NOTIFIED AND UNABLE TO ASSIST. THE MANUFACTURER WAS NOTIFIED, BUT NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209088May 21, 2019
ENGINE
SO THE SAME THING THAT THE OTHER KIA ENGINE RECALL IS FOR HAPPENED TO MY KIA WITH A 2.0 L ENGINE I SEE OTHER COMPLAINTS FROM OTHER OWNERS SAYING THIS HAS HAPPENED ON THEIR 2 LITER ENGINE AS WELL BUT THE RECALL DOESNT COVER US SO WE ARE HERE WITH BLOWN ENGINES AND NO REMEDY OTHER THAN TO PAY FOR THE REPAIRS OUT OF POCKET... I THINK THIS RECALL NEEDS TO BE EXPANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208623May 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS TURNING OFF AT NIGHT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208683May 20, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRIECO KIA OF DELRAY BEACH (LOCATED AT 2255 FEDERAL HWY, DELRAY BEACH, FL 33483) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE CONTACT STATED THAT THE TECHNICIAN UPGRADED THE ECU MODULE. THE VEHICLE WAS NOT REPAIRED FOR THE ACCELERATION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13175036. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208769May 20, 2019
UNKNOWN OR OTHER
DEFECT IN THE CATALYTIC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208497May 19, 2019
STEERING
I WAS ON BUSINESS 85 MY STEERING WHEEL WENT OUT I COULDN'T TURN MY WHEEL LEFT. I ENDED UP HAVING TO JERK MY STEERING WHEEL TO THE RIGHT TURNING IN A COMPLETE CIRCLE TO AVOID TRAFFIC AND GET OFF THE ROAD. AFTER COMPLETELY STOPPING I ENDED UP NEAR A DITCH AND GRAVE YARD. AT THIS POINT I TURN MY CAR OFF AND TURNED IT BACK ON TO SEE IF IT WOULD WORK, BUT MY STEERING WHEEL WOULD JUST TURN IN A COMPLETE CIRCLE. MY HORN OR NOTHING WOULDN'T WORK ON MY STEERING WHEEL IT JUST MADE CLICKING NOISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207728May 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO THE SIDE OF THE HIGHWAY. ALSO, THE OIL INDICATOR ILLUMINATED AND AN ABNORMAL RATTLING NOISE EMERGED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE BOTTOM OF THE ENGINE WAS DAMAGED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT CALLED CAR TOWN KIA USA (3120 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 887-4737) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207357May 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
COMPLETE ENGINE FAILURE - 11-5-18 - ALL LIGHTS CAME ON AND CAR DIED IN THE MIDDLE OF A TURN. ALL OIL WAS GONE FROM ENGINE. CAR CANNOT EVEN BE MANUALLY CRANKED. SEEMS TO BE EXACT SAME ISSUE DISCOVERED WITH SAME YEAR 1.6L ENGINES, BUT WASN'T INCLUDED IN RECALL AS A 2.0L ENGINE FOR WHATEVER REASON. 3 MECHANICS HAVE QUOTED ME A $10K REPAIR INCLUDING AN ENTIRE NEW ENGINE. NO SALVAGE OR USED ENGINES AVAILABLE ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206552May 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT 50 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED. THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITH ALL WARNING LIGHTS ILLUMINATING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROADWAY, TURNED THE ENGINE OFF, RESTARTED AFTER SEVERAL MINUTES AND WAS ABLE TO RESUME DRIVING NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE BUT WAS ABLE TO LOCATE FAILURE CODES FROM THE VEHICLE'S COMPUTER. THE CONTACT WAS UNAWARE OF THE FAILURE CODES. THE VEHICLE WAS THEN TAKEN TO DIFEO KIA (1320 OCEAN AVE, LAKEWOOD, NJ 08701 (833) 842-8290) WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT THE DEALER DUE TO THE INDEPENDENT MECHANIC HAD REMOVED THE CODES OUT OF THE VEHICLE'S COMPUTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205638May 7, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED THE MOTOR WAS REPLACED DUE TO AN OIL LEAK. THE GAS FLOAT SENSOR AND FUEL PUMP WAS REPLACED.. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER WAS DIRECTED TO WAIT FOR MAIL NOTIFICATION TO HAVE THE CATALYTIC CONVERTER REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205770May 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SEVERAL FAILURES THAT INCLUDED THE CAMSHAFT SENSOR AND THE DOWNSTREAM OXYGEN SENSOR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205611May 3, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS AND DASHBOARD LIGHTS START TO FLICKER ON/OFF SEVERAL TIMES WHILE DRIVING WHICH NOT ONLY PRESENTS A DANGER FOR THE DRIVER/PASSENGERS IN THE VEHICLE BUT APPROACHING VEHICLES AS WELL AS THIS CAN BE A DISTRACTION WHEN ONCOMING DRIVERS SEE FLASHING HEADLIGHTS AND IT IS DEFINITELY A SAFETY ISSUE WHILE OPERATING THE VEHICLE AT NIGHT. THIS HAPPENS WHILE DRIVING, STATIONARY, CITY STREETS, HIGHWAYS TURNING OR GOING STRAIGHT. IT PRESENTS A DANGEROUS DRIVING SITUATION. I LISTED ONE DATE THAT IT HAPPENED BUT IT HAS HAPPENED MULTIPLE TIMES AND CONTINUES TO HAPPEN. KIA NEEDS TO ISSUE A RECALL AND FIX THIS IS AS THIS IS NOT A WARRANTY ISSUE IT IS A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205180May 2, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. SHORTLY AFTER THE VEHICLE WAS PURCHASED, IT RANDOMLY STALLED. THE ENGINE WAS HESITANT AND THE CHECK ENGINE INDICATOR ILLUMINATED. RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124, (205) 987-6518) WAS NOTIFIED OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING). THE CONTACT SCHEDULED AN APPOINTMENT, BUT THE DEALER DID NOT PROVIDE THE REPAIRS WITHIN THE TIMEFRAME THAT THEY INDICATED. THE DEALER DID NOT OFFER A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205322May 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LATE ONE NIGHT, I TRY TO TURN ON MY HEADLIGHTS ON. THE LIGHT WOULD NOT COME ON AND STARTED TO FLICKER I HAD TO TURN THEM OFF AND ON SEVERAL TIMES TO GET THEM ON. THEM A FEW MONTHS LATER MY DRIVER SIDE HEAD LAMP DID NOT WORK. I REPLACE THE BULB. THEN I RECEIVE A NOTICE FROM KIA THERE MY BE A PROBLEM WITH THE LIGHTS FLICKING. I WHEN INTO THE VICTORVILLE KIA DEALERSHIP FOR A DIFFERENT RECALL, AND ASK THEM TO CHECK THE PROBLEM WITH THE FLICKER AND AT THE TIME HAD THE DRIVER HEAD LIGHT OUT AND THEY SAID THAT THEY COULDN'T RE-PRODUCT THE PROBLEM AND THEY WOULD NOT FIX THE ELECTRICAL SYSTEM. I HAD THE HEAD LIGHT REPLACE, ALONG WITH THE WIRES, THEY HAD BURN UP. I JUST REPLACED BY THIRD HEADLIGHT. THREE (3) HEAD LIGHTS WITHIN FOUR (4) MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204431April 29, 2019
ENGINE
MY ENGINE BLEW A PISTON AND MY MOTOR EXPLODED WHILE I WAS DRIVING 65 ON THE INTERSTATE. I WAS DRIVING AND ALL OF A SUDDEN MY STEERING WHEEL LOCKED UP, MY BRAKES LOCKED UP, MY ENGINE WAS SMOKING. I HAD TO COAST TO THE SIDE OF THE ROAD WITH MY 4 YEAR OLD IN THE BACK SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11204454April 29, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, LIFTED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED TO THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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