Kia Soul Complaints (2014)

905 consumer complaints on file.

#11231546July 13, 2019
ELECTRICAL SYSTEM
ONE OR BOTH OF THE HEAD LIGHTS WILL ONLY INTERMITTENTLY WORK, WHILE DRIVING OR STATIONARY. WHILE DRIVING HEAD LIGHTS CAN FLICKER. MULTI FUNCTION SWITCH WAS CHANGED, THIS DID NOT SOLVE PROBLEM. APPEARS TO BE A PROBLEM WITH THE HEAD LAMP WIRING HARNESS, WHICH MELTS THE CONNECTOR. OTHERS ALSO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231218July 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS IN THE PROCESS OF BEING REBUILT AT HER EXPENSE AFTER SHUTTING DOWN ON THE HIGHWAY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO COWBOY KIA (443 N INTERSTATE 45 S, CONROE, TX 77301, (936) 494-0600) WHERE IT WAS CONFIRMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE MANUFACTURER'S CONSUMER AFFAIRS OFFICE HAD NOT COMMUNICATED WITH THE DEALER. AS A RESULT, THE VEHICLE HAD NOT BEEN REPAIRED AND HAD BEEN AT THE DEALER SINCE THE END OF APRIL. THE DEALER PROVIDED A LOANER VEHICLE. THE CONTACT FELT THAT THE CONSUMER AFFAIRS OFFICE WAS IGNORING HER. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229444July 4, 2019
ENGINE, POWER TRAIN
THE FLOOR BOARD IS ALWAYS WARM. THE CAR SEEMS TO DRIVE FINE FOR ABOUT 20 -30 MINS AND THEN THE CAR SEEMS TO LOSE POWER AND WILL BARELY GO UPHILL...CHECK ENGINE LIGHT HAS BEEN ON FOR A CATALYTIC CONVERTER IN THE PAST BUT WENT BACK OUT. CAR HAS BEEN AT KIA NOW SINCE JUNE 18TH... HAVE A CASE WITH KIA AMERICA. DEALER TOLD ME THE CAT WAS CLOGGED. NOW WORRIED ABOUT ENGINE DAMAGE BECAUSE OF CLOGGED CAT. VEHICLE IS UNDER RECALL SC176 VIA KIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228999July 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE POWER STEERING AND BRAKES LOST POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO STEVENSON KIA OF JACKSONVILLE (LOCATED AT 500 W FAIRWAY RD, JACKSONVILLE, NC 28546, (910) 938-0555) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228457June 30, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING ON FREEWAY OR STREET, INTERIOR AND EXTERIOR LIGHTING TO HEADLAMPS FLICKER ON AND OFF WHEN USING TURN SIGNALS. THEY WILL STAY OFF SOMETIMES THIS IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228528June 30, 2019
EXTERIOR LIGHTING
WHEN THE 2014 KIA SOUL LIGHT SETTINGS ARE SET ON THE AUTO SETTING, AT NIGHT, THE LIGHTS SOMETIMES COMPLETELY TURN OFF, SOMETIMES LINKED TO USING A TURN SIGNAL, NOT ALWAYS. THEY DO NOT COME ON AGAIN UNTIL THE VEHICLE IS RESTARTED, OR YOU SWITCH THE LIGHTS FROM AUTO TO MANUAL ON. THIS HAPPENS IN MOTION, AND STATIONARY, AND SEEMS MORE LIKELY WHEN TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223165June 28, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING A HIGHWAY RATE OF SPEED FROM ANOTHER STATE, THERE HAD BEEN OTHER DRIVERS ON THE ROADWAY HONKING HORNS TO ALERT THE CONTACT THAT THE VEHICLE WAS SMOKING. THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE ASSEMBLY. UPON FURTHER INSPECTING FROM THE REAR VIEW MIRROR AND NOTICED SMOKE COMING FROM THE VEHICLE THEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, THE CONTACT EXITED THE VEHICLE AS THE ENGINE BURSTS INTO FLAMES. THE VEHICLE WAS TOWED TO A FACILITY BY THE INSURANCE COMPANY WHO INDICATED THE VEHICLE WAS A TOTAL LOSS. THE DEALER (JANESVILLE KIA, 3419 RYAN RD, JANESVILLE, WI 53545, (608) 743-9600) WAS CALLED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, INDICATED THAT THEY WOULD FOLLOW UP IN THREE BUSINESS DAYS, PROVIDED A CASE NUMBER BUT HAD NOT YET RESPONDED TO THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11222094June 24, 2019
ENGINE
THE ENGINE CAUGHT ON FIRE! WHILE I WAS DRIVING ALONG THE HIGHWAY AT A NORMAL 55 MILES PER HOUR. I HEAR A POOF AND THE NEXT THING SAW SMOKE AND PULLED RIGHT TO SIDE OF ROAD, LIFTED THE HOOD AND DISCOVERED THE ENGINE WAS IN FLAMES. I GRABBED A SHEET FROM INSIDE THE CAR AND ATTEMPTED TO BEAT THE FLAMES BACK, ALONG WITH A A CAN OF PEPSI THE ONLY LIQUID I HAD. BUT A GOOD SAMARITAN STOPPED WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11221274June 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, STOPPED AT A RED LIGHT, ATTEMPTED TO BRAKE, BUT THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR. THE CONTACT STOPPED AT A PARKING LOT, ENGAGED IN PARK, TURNED OFF THE VEHICLE, WALKED AWAY FROM IT . THE VEHICLE ENGULFED IN A FIRE, FLAMES STARTED TO EMERGE FROM THE UNDER THE HOOD. THE POLICE WAS PRESENT AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS CATEGORIZED BY THE INSURANCE COMPANY AS DESTROYED. THE VEHICLE WAS TOWED TO THE INSURANCE LOT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED RECEIVING A RECALL FOR NHTSA NUMBER: 19V120000 ( ENGINE AND ENGINE COOLING ) , BUT AN APPOINTMENT WAS NOT SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE DEALER LEHIGHTON KIA, 1502 BLAKESLEE BLVD, LEIGHTON, PA 18235, WAS AN HOUR AND A HALF AWAY FROM THE RESIDENCE. TE APPROXIMATE FAILURE MILEAGE WAS 65,000. BP *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11220702June 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHEN THE CONTACT TOOK THE VEHICLE TO DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, (301) 696-1200) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING), THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE DEALER RE-FLASHED THE ECU, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THEY OPENED A TECH CASE AND WAITED FOR A DECISION FROM THE MANUFACTURER. THE MANUFACTURER DECIDED NOT TO REPAIR THE VEHICLE BECAUSE IT NEEDED A NEW MOTOR AND THE CONTACT DID NOT WANT TO REPLACE THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE REPAIR WOULD COST OVER $5,000. THE FAILURE MILEAGE WAS 155,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219968June 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS: INTERMITTENT HEAD LIGHTS ON KIA SOUL. HAD A HEADLIGHT OUT SO PUT IN NEW BULB. WORKED AND ON MY WAY. NEXT MORNING LIGHT WORKED OKAY FOR ABOUT 20 MINUTES AND WENT OUT. THIS HAS HAPPENED ON BOTH LEFTHAND & RIGHTHAND HEAD LIGHTS. AFTER REPLACING BULBS A COUPLE TIME I PUT OLD ONES BACK IN WITH THE SAME RESULT. I FOUND OUT THIS IS A KNOWN PROBLEM BUT LOOSING LIGHTS DOES NOT SEEM TO BE A SAFETY ISSUE. LOOSING LIGHTS AT NIGHT IS A HUGE SAFETY ISSUE. APPARENTLY THE CONNECTORS THAT CONNECT THE HEADLIGHTS TO THE WIRING HARNESS WAS MADE WITH SUBSTANDARD PLASTIC AND THE HEAT OF THE ENGINE WARP THE CONNECTORS. THIS SEEMS LIKE IT SHOULD BE A FULL BLOWN RECALL. STARTED HAPPENING IN MARCH 2019 AND CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218275June 6, 2019
FUEL/PROPULSION SYSTEM
I RECIEVED A RECALL LETTER THE RECALL NUMBER IS 19V120 I WENT OVER TOO THE KIA DEALER, VAN DEVERE KIA, AKRON OHIO WEST MARKET ST, PRIOR TO GOING FOR RECALL NOTHING WAS GOING ON WITH MY CAR NO LIGHTS COMING ON OR ANYTHING IT HAVE VERY LOW MILES AND EVERY TIME I GO THERE THEY TRY TOO SELL ME A NEW CAR, ANY WAY WENT ON A FRIDAY IN MAY THAT MONDAY THE INDICATOR LAMP CAME ON{ ENGINE} TOOK IT OVER THEY SAID THEY HAD NO TIME TOO CHECK IT AND IF IT NOT FLASHING ITS SAFETY ISSUE, A FEW DAYS LATER THE LIGHT WENT OUT BUT I DID NOTICE THAT THE CAR IS USING MORE GAS, ON MONDAY 6-3-2019 THE LIGHT WAS BACK ON SO I WENT OVER THEY HAD 2 CARS IN THE BAY AND THE GUY SAID THEY HAD NO TIME TOO LOOK AT IT BY THE WAY THIS GUY BEEN RUDE TOO ME SINCE I TOLD HIM I DID NOT WANT TOO BUY A NEW CAR, HE SAID I COULD COME WED BUT I HAD TOO WORK HAVE APPT ON MONDAY THE 10TH BUT THIS IS NOT RIGHT MY CAR BEEN USING A LOT MORE GAS AND IT SEEM TOO BE IDDLE VERY HIGH WHEN I START IT UP, WHEN I GOT OFF WORK STOPPED AT A AUTO ZONE TO GET A READ OUT ON THE LIGHT AND IT SHOWED THAT REPROGRAM THE POWERTRAIN CONTROL MODULE THE CODE WAS PO50A. NOT HAPPY WITH THIS CAR DEALER I GO THERE FOR ALL REPAIRS I HAVE 23045 MILES 2014 SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218129June 5, 2019
ENGINE
ENGINE STARTED MAKING NOISE THEN ENGINE ROD WENT THROUGH ENGINE BLOCK WHILE ON HIGHWAY TRAVELING APPROX 60MPH. CAR STOPPED AND COASTED TO SIDE OF THE ROAD WHILE SMOKE POURED FROM ENGINE. OIL ALL OVER ROAD AND ENGINE. TOWED TO DEALERSHIP. DEALERSHIP SAYS IT'S NOT RELATED TO RECALL #19V120. CONTACTED KIA CUSTOMER SERVICE. CASE REP SAYS IT SHOULD BE COVERED AND THEY HAVE TO CONTACT THE DISTRICT SERVICE REP IN THE AREA. DEALERSHIP REFUSES TO HELP AND KEEPS TRYING TO SELL NEW ENGINE. DISTRICT SERVICE REP WON'T GIVE KIA CUSTOMER SERVICE ANY INFO. THEY'VE REQUESTED INFO TWICE WITH NO RESPONSE. I KEEP GETTING PASSED TO VOICEMAILS WITH NO RETURN CALLS FROM KIA CUSTOMER SERVICE, I'VE TRIED EMAIL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217897June 4, 2019
ENGINE
WE LITERALLY BOUGHT OUR 17 YR OLD DAUGHTER A 2014 KIA SOUL 2.0 A MONTH AGO! IN LESS THEN A MONTH FROM PURCHASING SHE WAS DRIVING DOWN OUR MAJOR HIGHWAY AND THE CAR STARTED TO MAKE A LOUD TICKING NOISE AND STARTED TO SHAKE SHE SAID THE CAR STALLED AND SHE WAS ABLE TO COAST TO PULL OVER THE CHECK ENGINE LIGHT AND OIL LIGHT CAME ON TOGETHER ! WE JUST HAD THE CAR SERVICED AT OUR LOCAL KIA DEALERSHIP W OIL CHANGED . SHE WAS ABLE TO GET THE CAR HOME . WE HAD A CERTIFIED MECHANIC COME TOW IT TO SEE WHAT THE PROBLEM WAS HE SAID HE HAD TO PUT 3 Q OF OIL IN IT JUST TO HOOK UP FOR DIOGNOSTIC AS THE OIL WAS BONE DRY ! ALL OF THE READINGS WERE UNSTABLE DUE TO BLOWN MOTOR ! NOT SURE WHY THE 1.6 LITER WAS RECALLED DUE TO ENGINE FAILURE BUT ALL THE COMPLAINTS I HAVE READ IS ON THE 2.0. WE WAS QUOTED 6200$ TO FIX IT BECAUSE THE 2014 ENGINES HAVE BEEN DISCONTINUED! HMMM WHY IS THAT ?! WE HAVE A 9,000$ CAR SITTING THAT I HAVE A LOAN ON PAYING MONTHLY AND OUR DAUGHTER IS WITHOUT A VEHICLE LET ME ADD SHE LOST HER JOB ! I HAVE CALLED THE CONSUMER REPORTS AND EXPLAINED WHAT HAPPENED THEY GAVE ME A CLAIM NUMBER AND SAID SOMEONE WILL CONTACT ME WITHIN 3 BUSINESS DAYS . IT IS NOW GOING ON 2 WEEKS ! I WILL BE LOOKING AT ALL MY OPTIONS AT THIS POINT AND WILL BE CONTACTING OUR LAWYER !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210816May 30, 2019
ENGINE
COMING UP TO A STOPLIGHT THE MOTOR DIED AND TRIED TO RESTART IT, BUT THE STARTER WOULD ONLY CLICK. HAD THE CAR TOWED TO MY HOME AND CALLED MY MECHANIC. HE TOLD ME TO CHECK IF TO SEE IF I COULD TURN THE MOTOR OVER BY HAND AND IT WOULD NOT TURN. REMOVED THE OIL PAN AND FOUND A SPUN BEARING ON THE #3 CONNECTING ROD. SO FAR I HAVE SPENT $1200 IN PARTS TO REPAIR IT AS IT IS NOT COVERED BY THE FACTORY WARRANTY AS I AM THE 2ND OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216969May 30, 2019
ENGINE
CAR CAUGHT FIRE ON MAY 24TH 2019. MY SON HEARD/FELT A POP AND GOT OUT AND CHECKED HIS TIRES AND THEY WERE FINE, THEN SMOKE STARTED COMING FROM ENGINE AND CAR WENT UP INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11210666May 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 65-70 MPH, THE VEHICLE SHOOK UNCONTROLLABLY, MADE AN ABNORMAL BUBBLING SOUND, AND STALLED. THE VEHICLE WAS COASTED OVER TO THE ROAD SHOULDER AND TOWED TO CLASSIC KIA CARROLTON (2920 N INTERSTATE 35E, CARROLLTON, TX 75007, (866) 559-8140). THE DEALER STATED THAT THE ENGINE DID NOT STALL AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210498May 28, 2019
FUEL/PROPULSION SYSTEM
WE HAD THE CAR ENGINE REPLACED UNDER WARRANTY IN AUG 2018. ON MAY 27, 2019 AS WE WERE DRIVING THE CAR ON VACATION, WE SMELT SOME GASOLINE. LATER AFTER WE FILLED 5 GALLONS OF GAS AND DRIVING LESS THAN 5 MILES, SUDDENLY THE CAR STALLED IN STOP AND GO TRAFFIC. THE FUEL INDICATOR SAID THERE WAS GAS LEFT BUT ACTUALLY IT WAS EMPTY. ADDING GAS FROM CAN STARTED THE CAR AND SOON WE NOTICED BIG GAS LEAK. OPENING THE ENGINE COVER SHOWED THE FUEL LINE WAS SPEWING GAS OVER THE HOT ENGINE. THIS IS A BIG FIRE RISK AND THANKFULLY, WE CAUGHT IT BEFORE THE CAR CAUGHT ON FIRE. WE PUSHED THE FUEL LINE BACK INTO THE FUEL PUMP BUT THE END CONNECTOR IS BROKEN. NO IDEA WHY IT BROKE ON ITS OWN SO SOON AFTER ENGINE REPLACEMENT. I HAVE ATTACHED PICTURE SHOWING THE BROKEN END. WE DID NOT TAKE PICTURE AS IT WAS SPEWING GASOLINE WHEN WE OPENED THE COVER AS WE WERE TOO SCARED ABOUT THE ENGINE CATCHING FIRE AND QUICKLY TRIED TO FIX THE FUEL PIPE BACK AND WIPED THE SPILT GASOLINE AND LET EVERYTHING DRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210139May 27, 2019
POWER TRAIN
MY 2014 KIA SOUL (86,000 MILES) IS CONSUMING OIL EXTREMELY FAST. I HAD MY OIL CHANGED 5/2/19 AND AS OF YESTERDAY 5/26/2019 MY LOW OIL LIGHT CAME ON WHILE I WAS TRAVELING DOWN THE INTERSTATE.THERE IS ALMOST NO OIL ON THE DIPSTICK. THIS HAS BEEN AN ONGOING PROBLEM FOR THE PAST 6+ MONTHS. IT IS GETTING INCREASINGLY WORSE. NO OIL SPOTS HAVE BEEN DETECTED UNDER THE CAR. I PARK IN THE SAME PLACE EVERY DAY. NO SMOKE IS DETECTED. THE FILTER INSTALLED IS A KIA BRANDED FILTER FROM THE SERVICE DEPT OF THE KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209656May 24, 2019
ENGINE
MY MOTOR HAS 103,000 MILES ON IT. IT STARTED MAKING A SLIGHT TICKING SOUND. THE OIL IS CHANGED REGULARLY AND IT WAS NEARLY TIME TO HAVE IT CHANGED. I TOOK MY LITTLE BOY TO SCHOOL AND THE CAR LOST POWER AND THE NOISE GOT A LOT WORSE. I WENT AHEAD AND TOOK IT TO CASTROL TO HAVE THEM CHECK THE OIL. THE OIL WAS FINE BUT WE WENT AHEAD AND CHANGED IT. I ENDED UP HAVING TO HAVE MY CAR TOWED HOME. A MECHANIC LOOKED AT IT AND SAID THAT I NEEDED A NEW MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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