Kia Soul Complaints (2012)

516 consumer complaints on file.

#10785246October 22, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY CAR'S HEATER ASSEMBLY CONTROL HAS FAILED AND IN DOING SO MY CAR'S HEATER DEFAULTED TO COLD AND FACE MAKING IT IMPOSSIBLE TO DEFROST THE WINDSHIELD. KIA WANTS AN ASTRONOMICAL FEE TO DIAGNOSE THE PROBLEM AND EVEN MORE FOR THE PART AND INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783772October 20, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2012 KIA SOUL. WHILE DRIVING 65 MPH DURING INCLEMENT WEATHER, THE VEHICLE BEGAN TO HYDROPLANE. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER MULTIPLE TIMES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10780202October 6, 2015
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE'S HOOD FLEW OPEN AND SMASHED THE WINDSHIELD. THE CONTACT CALLED THE DEALER ABOUT THE FAILURE AND WAS INFORMED THAT THE HOOD LATCH WAS POSSIBLY DEFECTIVE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760849September 1, 2015
POWER TRAIN
BEFORE APPLYING BRAKE PEDAL UPON SEVERAL OCCASIONS WAS ABLE TO SHIFT VEHICLE FROM PARK TO DRIVE JUST BY DEPRESSING SHIFTER. SEVERAL TRIPS TO DEALER AND THEY COULD NOT DUPLICATE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734540July 16, 2015
SUSPENSION, STRUCTURE:BODY, AIR BAGS
MY CAR WAS GOING APPROXIMATELY 50MPH WHEN IT REAR ENDED A STOPPED VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. THEN MY CAR WAS REAR ENDED SECONDS AFTERWARDS. MY CAR WAS SCRUNCHED (TOTALED), BOTH FRONT AND BACK, AND THE AIRBAGS NEVER DEPLOYED. HAD THE AIRBAGS DEPLOYED, THE INJURIES TO THE DRIVER WOULD'VE BEEN MUCH LESS SEVERE. I HAVE HUGE CONCERNS AND DOUBTS ABOUT THE SAFETY OF THIS MODEL. I DON'T THINK THE AIRBAGS IN THIS MODEL PROPERTLY FUNCTION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10701551March 25, 2015
STEERING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED THE VEHICLE IN DECEMBER AND EVERY SO OFTEN THE GAUGES AND THE LIGHTS IN THE DASH WILL NOT WORK. THE VEHICLE FAILED TO SHIFT INTO GEAR. I HAD CONTACTED THE DEALER FROM WHOM I PURCHASE THE VEHICLE, I THEN TOOK IT TO THEIR REPAIR SHOP. THE GENTLEMAN (MECHANIC) WAS UNABLE TO DETERMINE THE CAUSE. I THEN CALLED THE DEALERSHIP AND REQUESTED ANOTHER VEHICLE, OF COURSE THEY REFUSED. IN A MATTER OF DAYS, THE DASH MATERIALS BEGAN TO WORK AGAIN. UNFORTUNATELY, 20 DAYS LATER, THE SAME THING HAPPENED AGAIN. NONE OF THE LIGHTS AND GAUGES IN THE DASH WORK, AND THE VEHICLE WILL NOT GO INTO DRIVE. I AM SIMPLY UNHAPPY WITH THE MATTER, BECAUSE THEY ARE CHARGING ME NEARLY $20,000. FOR THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701025March 23, 2015
STRUCTURE:BODY
THE RIGHT WINDSHIELD SIDE MOLDING FLEW OFF TWICE SO FAR. THE SECOND TIME AT ABOUT 62000 MILES WHILE TRAVELING ABOUT 65 MPH. THE DEALER REPLACED AND INSTALLED THE FIRST ONE FREE, THE SECOND ONE COST ME ABOUT $105.00 AND WAS ALSO INSTALLED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692885March 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY KIA SOUL 2012 HAS A NOISE AT COLD START THAT LAST 15 TO 20 SECOND, IT FEEL LIKE SOME THING LOOSE. DEALER AT SAHARA, LAS VEGAS NEVADA HAD IT FOR THREE TIMES AND 4 DAYS EACH TIME AND THE FIRST TIME THEY SAID WAS THE TIMING TENSIONER AND THEY REPLACED, BUT NOISE STILL THERE SO THEY HAVE TWO TIMES MORE AND AT THE END THE SAID THE NOISE IS THE OIL PUMP, OS IF IT WAS THE OIL PUMP WHY THEY REPLACE THE TIMING TENSIONER ? THE NOISE STILL EVERY DAY IN THE MORNING, PLUS SMELLING GAS BY THE MOTOR AND INFEST THE WHOLE GARAGE, SO I TOOK IT TO DEALER AT HENDERSON ,NEVADA CAUSE I FOUND OIL LEAKING BY OCV ( OIL CONTROL VALVE, SO THEY REPLACE TWO OCV AND STILL LEAK OIL, SO I REALIZED LOOKING DEEPLY THAT FIRST TWO INJECTORS ARE LEAKING GAS, MIXING WITH OIL. THEY ASKED IF OIL GOT ON THE GARAGE FLOOR AND WHEN I SAID : NO YET, SO THEY SAID CAN NOT DO ANY THING. SO, THE SERVICES MANAGER THERE JUST PUT ALL THIS INFORMATION TO SEE IF A PERSON FROM MANUFACTURE OR SOME ONE HIGHER THAN THEN CAN LOOK IT UP. I THINK WHEN THEY REPLACE TIMING TENSIONER THEY DID NOT PUT RIGHT THE LIQUID GASKET, CAUSE I SEE THE LEAKING FROM THAT PLACE. I HAVE THOSE PROBLEM SINCE I BOUGH THE CAR AND I WASTE MY TIME THREE TIMES 4 OR 5 DAYS EACH WITHOUT MY CAR, CAUSE THEY DON'T RENT CARS OR EVEN GIVE YOU ONE TO MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669128December 30, 2014
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE HOOD UNLATCHED AND OPENED. THE CONTACT WAS UNABLE TO VIEW THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608591July 7, 2014
ENGINE
MY 2012 KIA SOUL CAUGHT FIRE AFTER DRIVING IT FOR APPROXIMATELY 25 MINUTES. THE FIRE STARTED AT THE ENGINE COMPARTMENT AND WAS CONSISTENT WITH A PROBLEM WITH FUEL INJECTION. THE WHOLE CAR BURNED DOWN WITHIN ABOUT 5 MINUTES. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10595148May 30, 2014
ENGINE, POWER TRAIN
THE FIRST TIME THAT THIS HAPPENED I WAS DRIVING AND WAS ATTEMPTING TO CHANGE LANES AND I STEPPED ON THE GAS PEDAL TO SPEED UP AND THE CAR HESITATED AFTER A FEW SECONDS I HAD POWER AGAIN. WHEN THE CAR DID ENGAGE A BIG THICK CLOUD OF WHITE SMOKE CAME OUT OF THE TAILPIPE.THE SECOND TIME THIS HAPPEN WAS ON 5/25/2014 MY WIFE WAS ON A RAMP TRYING TO GET ON THE INTERSTATE GOING ABOUT 30-40MPH, THERE WAS A VEHICLE COMING SO SHE LET OFF THE GAS PEDAL THAN WHEN THERE WAS AN OPENING SHE STEPPED ON THE GAS PEDAL AGAIN AND THERE WAS NO POWER. AFTER SEVERAL SECONDS THE CAR FINALLY ENGAGED AND ACCELERATED CAUSING A BIG THICK CLOUD OF WHITE SMOKE COME OUT OF THE TAIL PIPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579302April 11, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL
THE COMPUTER SYSTEM FOR THE RADIO HAD A SERVICE ADVISORY INSTEAD OF A RECALL, SO I WASN'T NOTIFIED BY MAIL. BUT THE PROBLEM IS THAT IN ADDITION TO THE RADIO, IT AFFECTS THE BACKUP CAMERA AND EVENTUALLY THE DASHBOARD, MAKING BOTH OF THEM INOPERABLE. THE REPAIRMEN AT FORD KIA IN RICHMOND, CA TRIED TO PLAY THIS OFF LIKE IT'S NOT A SERIOUS PROBLEM. BUT IF THE DASHBOARD CONTROLS ARE USELESS WHEN DRIVING DOWN THE HIGHWAY, AND YOU NEED TO TRY AND PULL OVER TO RESTART THE CAR, THAT IS A PROBLEM WAITING TO HAPPEN. UPDATED 10/05/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575310March 28, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
THIS IS A RECURRING ISSUE WHICH KIA CAN'T IDENTIFY OR TROUBLESHOOT. IT HAS BEEN IN THE KIA GARAGE HALF A DOZEN TIMES AND STILL HASN'T BEEN FIXED. THE ISSUE HAPPENS WHEN THE VEHICLE IS INITIALLY STARTED. THE STATUS LIGHTS IN THE DASH ALL LIGHT UP AND GO OUT ONE BY ONE WHEN SYSTEMS ARE CONFIRMED GOOD, EXCEPT THE ELECTRONIC ASSIST STEERING AND ELECTRONIC STABILITY CONTROL LIGHTS STAY LIT. THE ELECTRONIC ASSIST POWER STEERING DOES NOT WORK AS IT IS IMPOSSIBLE TO TURN THE WHEEL EVEN IF THE VEHICLE IS PUT INTO GEAR AND DRIVEN FORWARD OR BACKWARDS. YOU HAVE TO TURN THE IGNITION OFF AND RESTART THE VEHICLE TO RESET EVERYTHING AND THEN IT IS FINE. KIA WAS CALLED OUT TO A PARKING LOT AT ONE POINT WHILE THE SYSTEMS FAILED AND THEY HOOKED UP THEIR DIAGNOSTICS TO THE PORT AND WERE UNABLE TO COMMUNICATE WITH THE VEHICLES COMPUTER SYSTEM IN ORDER TO DIAGNOSE THE PROBLEM. I HAVE BEEN TOLD TO TRACK THIS ISSUE AND THERE IS NOTHING THAT CAN BE DONE UNTIL THE SYSTEM TOTALLY FAILS AND REFUSES TO RESET. DIAGNOSTICS DOES NOT PICKUP THE ERROR WHEN IT OCCURS AND THE VEHICLES INTERNAL COMPUTER DOES NOT REGISTER THE FAILURE EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561634January 27, 2014
ELECTRICAL SYSTEM
NOV. 2013 I WAS DRIVING THE CAR AND THE ODOMETER STOPPED WORKING, I WENT TO KIA AND THEY SAID THEY HAD TO ORDER A PART FOR IT BUT IT WAS OKAY TO DRIVE. I CONTINUED TO DRIVE IT FROM KY TO INDIANAPOLIS IN WHEN THE SPEEDOMETER STOPPED WORKING THEN THE ENTIRE INSTRUMENT PANEL STOPPED WORKING, I CALLED KIA DEALERSHIP IN ELIZABETHTOWN KY AND THEY SAID THEY HAD ORDERED THE ENTIRE CLUSTER BUT CAR WAS OKAY TO DRIVE, I WENT OUT THE NEXT DAY AND THE CAR STARTED BUT YOU COULD NOT ENGAGE THE GEAR SHIFT. HAD TO HAVE THE CAR TOWED TO DEALERSHIP. THEY HAD CAR 3 WEEKS AND SAID IT IS FIXED. JANUARY 13TH 2014 STARTED ALL OVER WITH ODOMETER GOING OUT, TOOK IT BACK TO KIA AND THEY HAD TO ORDER YET ANOTHER CLUSTER (2ND IN 2 MONTHS) OKAY TO DRIVE CAR, I REFUSED AND REQUIRED THEM TO PROVIDE LOANER (WHICH IS NOT ALLOWED TO BE TAKEN OUT OF STATE). THIS IS NOT A SAFETY ISSUE BUT GOES TO ELECTRICAL, THEY HAD TO REPLACE THE ENTIRE GLOVE COMPARTMENT BECAUSE THE LIGHT KEPT GOING ON AND OFF WHEN THE DOOR WAS CLOSED. THEY SAID A SENSOR HAD GONE OUT AND THEY HAD TO REPLACE THE ENTIRE THING NOT JUST A BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559687January 13, 2014
AIR BAGS, SERVICE BRAKES, STRUCTURE:BODY
WE WERE TRAVELING DOWN A RURAL ROAD IN KENTUCKY. A DEER RAN OUT IN FRONT OF US. WE STRUCK THE DEER AT APPROXIMATELY 57 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF THE VEHICLE AND IT WAS NOT DRIVABLE. OUR AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10555294December 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED HEAD-ON INTO HER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE POLICE AND AMBULANCE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT HAD TO BE REMOVED FROM THE VEHICLE AND TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT SUSTAINED A BROKEN HIP, HAND, FOREARM, ANKLE, LEG, ELBOW AND SEVERAL FRACTURED RIBS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10554753December 4, 2013
VISIBILITY/WIPER
DRIVING DOWN LOCAL STREET WHEN A STONE HIT THE WINDSHIELD CRACKING IT. KIA HAS A BUMPER TO BUMPER WARRANTY I CALLED THEM TO FIX THE WINDSHIELD AND WAS TOLD THAT IT WAS NOT COVERED. I THEN TOOK THE CAR AND HAD IT REPAIRED BY A GLASS COMPANY. THE REPAIR COST ME ONLY 37.50 BUT I HAVE NEVER HAD THIS HAPPEN BEFORE IN ANY CAR OR TRUCK I OWNED. THIS IS ALSO THE FIRST NEW CAR AND FOREIGN CAR THAT I BOUGHT. I KNOW THIS HAPPENS BUT! IF KIA IS OFFERING BUMPER TO BUMPER WARRANTIES THE WINDSHIELD SHOULD BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554346December 2, 2013
AIR BAGS
MY WIFE WAS IN AN ACCIDENT AND FLIPPED HER KIA SOUL SEVERAL TIMES AND THE AIR BAGS DID NOT DEPLOY, I HAVE DONE SOME RESEARCH AND FOUND THAT KIA'S ARE KNOWN FOR THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10553186November 21, 2013
WHEELS
PRIOR TO PREVIOUS SERVICE, I NOTICED LUG NUTS WERE BEGINNING TO RUST. SUMMIT PLACE KIA HAD ONE FOR THIS MODEL AND REPLACED THE WORST ONE AND WAS TO ORDER A NEW SET FOR ALL WHEELS AS A WARRANTY ITEM. THEY WERE SUPPOSED TO CALL ME WHEN THESE CAME IN. NEVER RECEIVED A PHONE CALL. I ASKED ABOUT THIS UPON NEXT SERVICING AND THEY FOUND THAT NOBODY HAD EVER ORDERED THE REMAINING LUG NUTS. I DIDN'T WORRY ABOUT THIS BETWEEN SERVICE APPTS. SINCE IT APPEARED TO ONLY BE SURFACE RUST AT THIS POINT...NO THREAT OF DANGER, YET. THE GOOD PEOPLE OF THE SERVICE DEPARTMENT ORDERED THE PARTS WHILE I WAS STANDING THERE SO WE KNEW THEY'D GOTTEN ORDERED AND ARE TO BE REPLACED WITHIN THE WEEK. I'VE HAD 10-12 CARS IN MY LIFE AND HAVE NEVER HAD A LUG NUT RUST ON A VEHICLE WHICH IS 2 MODEL YEARS OLD...ESPECIALLY ON A GARAGE-KEPT VEHICLE. HOPEFULLY THIS NEXT SET DOES NOT FOLLOW SUIT OR I'LL BE HEADED OVER TO THE PARTS STORE AND WILL REPLACE THEM MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547682October 11, 2013
ENGINE, POWER TRAIN
8-31-13 IS THE FIRST TIME I WENT INTO THE DEALERSHIP TO COMPLAIN ABOUT THE CAR ACCELERATING WHEN I WOULD FIRST START THE CAR UP IN THE GARAGE AND THEN WHEN I WAS DRIVING IT WOULD JERK INTO ANOTHER GEAR. THEY RESET THE ADAPTIVE LEARNING SYSTEM. 10-9-13, IS THE 2ND TIME I WENT TO DEALERSHIP WITH THE SIMILAR SITUATION, BUT THE CAR WOULD SEEM LIKE IT WAS SHIFTING FROM 1ST TO 2ND WHILE I WAS ACTUALLY DRIVING. THEY CHECKED TRANSMISSION FLUID LEVELS AND THEY THOUGHT IT WAS LOW (THEY TOLD ME THIS IS NONSERVICEABLE AREA AND THEY HAD TO ACCESS THE COVER WHICH IS BOLTED). THEY FILLED THE TRANSMISSION FLUID AND SAID TO WATCH AND CHECK NEXT TIME I HAVE AN OIL CHANGE. 10-11-13, ON WAY TO WORK, CAR WAS BEING DRIVEN TO WORK (30-45 MPH, CITY DRIVING) WHEN IT SEEMED LIKE IT WAS HOLDING ITS BREATH,,,SUDDENLY DOWNSHIFTED ON IT'S OWN. GOT TO OFFICE. WHEN LEAVING FOR THE DAY, CAR WAS JERKING AS IT WAS SHIFTING FROM FIRST TO 2ND AND SEEMED TO NOT ENGAGE PROPERLY. HAPPENED A COUPLE OF TIMES AT SPEEDS LESS THAN 40 MPH. THEN NOTICED THE EQUIVALENT OF A CHECK ENGINE LIGHT CAME ON AND STAYED ON. CALLED DEALERSHIP BEFORE I GOT HOME AND ASKED IF I COULD COME IN FIRST THING IN THE MORNING. WILL BE TAKING TO DEALERSHIP IN MORNING. THIS IS SIMILAR SITUATION THAT SOMEONE ELSE PREVIOUSLY REPORTED TO THIS SITE ON 8-10-13 FOR KIA SOUL 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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