Kia Soul Complaints (2012)

516 consumer complaints on file.

#11150345November 9, 2018
STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING AND WHEN MAKING TURNS, THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA OF SOUTH AUSTIN (LOCATED AT 5306 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 444-6635) WHERE IT WAS DIAGNOSED THAT THE FLEX COUPLER ON THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142758October 25, 2018
STRUCTURE:BODY
THE HOOD DISENGAGED WHILE MY 76 YEAR OLD MOTHER WAS DRIVING DOWN THE HIGHWAY AND SMASHED AGAINST THE WINDSHIELD. THE DEALERSHIP SAID IT HAPPENS SOMETIMES AND CHARGED HER $3,500 TO FIX IT. IT BROKE LOOSE TWICE AFTER THAT WHILE SHE WAS DRIVING BUT DIDN'T FLY UP AGAINST THE WINDSHIELD. SHE TOOK IT IN BOTH TIMES AND THEY SAID NOTHING WAS WRONG WITH IT. I CALLED KIA CUSTOMERS SERVICE ON 9/12 AND THEY SAID THEY'D CALL ME BACK IN 48 HOURS BUT NEVER DID. I CALLED BACK ON 9/18 AND THEY SAID THEY'D CALL ME BACK IN 48 HOURS BUT NEVER DID. I CALLED BACK ON 10/3 AND THEY SAID THEY'D CALL BACK IN 48 HOURS AND THEN I FINALLY RECEIVED A VOICEMAIL ON 10/15 ASKING TO CALL THEM BACK. I CALLED BACK AND RECEIVED THE PERSON'S VOICEMAIL ON 10/16, 10/22, 10/24 AND 10/25. NO RESPONSE AT ALL. THEY ARE IGNORING ME. I WENT ONLINE AND FOUND OTHER COMPLAINTS ABOUT THE HOODS DISENGAGING ON KIA SOULS. MY MOTHER IS TERRIFIED TO DRIVE HER CAR. THIS IS A SERIOUS SAFETY ISSUE THAT COULD OBVIOUSLY KILL SOMEONE. YET KIA DOESN'T SEEM TO CARE. I DON'T KNOW WHERE ELSE TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141745October 22, 2018
UNKNOWN OR OTHER
BLOWER TO THE AC/HEATER JUST QUIT WORKING.. TURNED CAR OFF AT GAS STATION ,GOT BACK IN STAYED AND BLOWER WOULD NO LONGER WORK.. SEEMS TO BE A COMMON PROBLEM IN THE 2012 KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141748October 22, 2018
STEERING
THE STEERING IS MAKING A LOUD CLONKING NOISE WHILE TURNING, STATIONARY OR DRIVING, WORST ON THE HIGHWAY. I REPLACED AND BALANCED THE TIRES BUT STILL DOING IT. IT'S SCARY. I SEE THERE ARE MORE REPORTS OF THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129743September 16, 2018
STEERING
TAKATA RECALL I TOOK MY CAR TO FIRESTONE TO HAVE AN OIL CHANGE AND CHECK THE BREAKS. I WAS TOLD WHEN I TURN THE CAR LEFT IT MAKES A GOD AWFUL NOISE AND THE WHEEL SHAKES. I HAVE A 75000 MIKE WARRANTY ON IT. THIS BETTER BE COVERED. I SEE A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE AND IT SHOULD BE A RECALL. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129651September 15, 2018
STEERING
AROUND 60,000 MILES I BEGAN TO NOTICE A CLUNKING NOISE IN THE STEERING COLUMN. IT STARTED OUT MINIMAL, ONLY HAPPENING SLIGHTLY WHEN I WOULD TURN THE WHEEL (THIS WAS BOTH WHEN THE CAR WAS STATIONARY AND IN MOTION). IT HAS PROGRESSIVELY BECOME WORSE AND NOW ON TOP OF THE CLUNKING NOISE WHEN TURNING, MY WHEEL SHAKES VIOLENTLY WHEN I REACH A SPEED OF 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128688September 11, 2018
ENGINE
VEHICLE HAS 96000 MILES. WHILE DRIVING ON HIGHWAY BEGAN TO HEAR RATTLING AND PINGING. ATTEMPTED TO MAKE IT TO REST AREA TO PULL OVER AND INSPECT. HEARD LOUD BANG AND ENGINE STALLED. COASTED INTO REST AREA. INSPECTION REVEALED OIL LEAKING FROM HOLE BLOWN IN LOWER ENGINE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124534September 5, 2018
STEERING
"TAKATA RECALL" THE STEERING WHEEL IS MAKING A CLICKING NOISE WHEN TURNING TO THE RIGHT OR LEFT. KIA SAID THERE WAS NO RECALL ON THIS. AS TIME GOES ON IT IS GETTING WORSE AND IF ONE DAY SOMETHING HAPPENS TO ME YOU WILL HEAR FROM A LAWYER AND MY DAUGHTERS. I GOT A ESTIMATE FOR THE REPAIRS AND IT WILL BE OVER $200.00 . THIS WOULD BE LESS THEN A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124123September 3, 2018
STEERING
I HAVE A 2012 KIA SOUL+ THAT HAS 80,000 MILES ON IT AND HAS STARTED MAKING THE HIGHLY COMPLAINED ABOUT CLUNKING NOISE AND SHIFTING/LOOSE SENSATION IN THE UPPER STEERING COLUMN WHEN TURNING WHEEL BACK AND FORTH FROM LEFT TO RIGHT WHETHER STATIONARY OR DRIVING. IT HAS ALSO FOR SOME TIME BEEN EXPERIENCING THE SHAKING STEERING WHEEL AT AROUND 80 MPH THAT HAS COMPLAINTS. I AM A FORMER MECHANIC AND THROUGH READING ALL THE SIMILAR COMPLAINTS AND SEEING SYMPTOM/REPAIR VIDEOS I HAVE DIAGNOSED MY CLUNKING STEERING COLUMN TO BE CAUSED BY A FAILED STEERING COUPLER. THIS IS A PROBLEM THAT HAS BEEN RECALLED BY KIA ON OTHER VEHICLES BUT NOT ON 2012 SOUL. I AM INTERESTED TO FIND OUT IF THIS COUPLER IS ALSO BEHIND MY SHAKING STEERING WHEEL AT HIGHER SPEEDS. SHAKING IS NOT DUE TO TIRES, WHEELS, OR ALIGNMENT/PARTS PROBLEMS AS PROBLEM WAS SAME BEFORE I JUST PUT NEW TIRES ON AND HAD BALANCE/ALIGNMENT DONE. ALSO WAS NO DIFFERENT BETWEEN SEVERAL TIRE ROTATIONS OF OLD TIRES. THIS STEERING COUPLER ISSUE SHOULD HAVE KIA RECALLING ALL VEHICLES THAT HAVE REPORTS OF THIS FAILURE. I AM LOOSING FAITH IN KIA MOTORS. I SHOULD NOT HAVE TO REPLACE THIS PART ON MY TIME/MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122453August 26, 2018
STEERING
CAR HAS JUST OVER 60K MILES. KNOCKING IN THE STEERING WHEEL AREA WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. THE KNOCKING OCCURS WHILE DRIVING AT ANY SPEED, HIGHWAY OR CITY STREETS. IF SITTING IN NEUTRAL WITH ENGINE ON, TURN THE STEERING WHEEL LEFT OR RIGHT AND YOU FEEL AND HEAR THE KNOCKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120354August 16, 2018
STEERING
THERE HAS BEEN A CLICKING NOISE WHEN TURNING THE WHEEL TO EITHER SIDE, WHILING DRIVING OR IN STILL MODE. IT SEEMS AS THIS HAS ALSO BEEN AN ISSUE WITH LATER MOTELS AS THEIR WAS A RECALL INVOLVING THE STEERING SYSTEM FOR YEARS 2014 - 2016. FROM RESEARCH, THERE HAVE BEEN MANY TALK FROM 2012 KIA SOUL OWNERS HAVING TO HAVE THEIR COUPLER IN THE STEERING WHEEL COLUMN REPLACED DUE TO POSSIBLE SAFELY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120532August 16, 2018
STEERING
STEERING WHEEL MAKES CLICKING NOISE WHEN TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118905August 10, 2018
STEERING
2012 KIA SOULWITH 15,000 MILES: STEERING MAKES A CLUNKING NOISE AND HAS A LOT OF PLAY IN IT. EVEN WHEN SITTING STILL. WHEN DRIVING IT ALSO HAS PLAY AND MAKES CLUNKING NOISE. TOOK IT TO DEALERSHIP AND WAS TOLD THE COUPLER IS BAD, AND THAT ITS A COMMON PROBLEM. THE FEE TO FIX IS $200, AND NOT COVERED BY WARRANTY BECAUSE I'M NOT THE ORIGINAL OWNER, EVEN THOUGH THE MILEAGE IS SO LOW. OTHER KIA SOULS HAVE RECALLS, THIS YEAR SHOULD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115820August 5, 2018
STEERING
MY STEERING WHEEL STARTED MAKING THIS CLUNKING NOISE IT HAD 50000 MILE ON IT, TOOK IT TO MY KIA DEALER, THE TOLD ME IT WAS A FLEXIBLE COUPLING AND THEY WANTED TO CHARGE TO REPLACE IT THAT MY WARRANTY RAN OUT, I SAID THATS A SAFETY ISSUE THEY SAID ITS NOT, I JUST GOT MY CAR AND WENT HOME.I FOYND OUT THAT ALOT OF KIA MODELS HAD THAT PROBLEM AND THE WERE GIVEN A CALL BACK LETTER. IT MAKE NO SENSE ITS THE EXCAT SAME PART HAS THE ONE CALLED BACK, PLUSS IF IT DOESNT GET FIXED I COULD LOSE MY STERRING THE CAR HAS 52000 MILES ON. HOW CAN THEY RECALL MODEL AFTER 2013 AND NOT 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113526July 25, 2018
STEERING
CLICKING IN STEERING WHEN DRIVING OR SITTING STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112848July 21, 2018
ENGINE
I FIRST NOTICED A GRINDING NOISE WHILE BACKING OUT FROM A PARKING SPACE. I THOUGHT PERHAPS A RECENT BRAKE JOB NEEDED SOME TWEAKING OR MAYBE HAD A DEFECTIVE PART INSTALLED. I DROPPED IT AT THE DEALERSHIP TO GET CHECKED OUT ON TUESDAY MORNING. WHEN THEY FINALLY LOOKED AT IT ON THURSDAY THEY TOLD ME I NEEDED A NEW ENGINE DUE TO "CRANK BEARING FAILURE" AND "RING FAILURE." MY ENGINE ONLY HAD 63000 MILES ON IT AND ALL THEY COULD DO WAS SHRUG AND OFFER A USED ENGINE AT THE SAME COST AS THE CURRENT VEHICLE VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112495July 19, 2018
UNKNOWN OR OTHER
MY 2012 KIA SOUL CAUGHT FIRE JULY 13TH WITH MY SON DRIVING. THERE WAS A TICKING IN THE MOTOR, A LOUD NOISE, AND THEN FLAMES. WE HAVE THE EXTENDED WARRANTY BUT KIA SAYS IT'S AN INSURANCE ISSUE AND THEY CAN'T/WON'T DO ANYTHING ABOUT IT. NOW, NOT ONLY ARE WE WITHOUT A CAR BUT WE'RE STUCK WITH PAYMENTS FOR THE NEXT 2-3 YEARS BECAUSE INSURANCE SAYS IT'S NOT WORTH HALF OR WHAT WE STILL OWE ON IT. THANK GOD MY SON WAS OKAY BUT KIA NEEDS TO BE ACCOUNTABLE. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110556July 10, 2018
STEERING
MY STEERING WHEEL STARTED MAKING THIS CLUNKING NOISE IT HAD 44,507 MILE ON IT,TOOK IT TO MY KIA DEALER,THE TOLD ME IT WAS A FLEXIBLE COUPLING AND THEY WANTED TO CHARGE TO REPLACE IT THAT MY WARRANTY RAN OUT, I SAID THATS A SAFETY ISSUE THEY SAID ITS NOT, I JUST GOT MY CAR AND WENT HOME.I FOYND OUT THAT ALOT OF KIA MODELS HAD THAT PROBLEM AND THE WERE GIVEN A CALL BACK LETTER. IT MAKE NO SENSE ITS THE EXCAT SAME PART HAS THE ONE CALLED BACK,PLUSS IF IT DOESNT GET FIXED I COULD LOSE MY STERRING THE CAR HAS 44000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109631July 5, 2018
STEERING
STEERING WHEEL LOOSE AND CLICKING WHILE DRIVING. FELT LOOSE WHILE STATIONERY. LOCAL AUTO SHOP REPLACED MDPS FLEX COUPLING. IT WAS TOTALLY WORN OUT. CAR HAD LESS THAN 39,000 MILES. APPARENTLY 2014 VEHICLES WERE RECALLED FOR THIS. ALSO KIA OPTIMA'S FLEX JOINTS WERE REPLACED FREE AT THE KIA DEALERSHIP. THIS KIA SOUL UNES THE FAME FLEX JOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103798June 25, 2018
STEERING:COLUMN, ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST PALM BEACH KIA (735 S MILITARY TRAIL, WEST PALM BEACH, FL), BUT WAS NOT DIAGNOSED OR REPAIRED SINCE THERE WERE NO RECALLS ATTRIBUTED TO THE VIN. THE MANUFACTURER WAS NOTIFIED, CONFIRMED THAT THERE WERE NO RECALLS, AND DOCUMENTED THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 74,751. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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