Kia Soul Complaints (2013)

668 consumer complaints on file.

#11436377October 12, 2021
STEERING
there is a knocking noise in the steering, there is apparently a recall out for this issue on this make and model with similar years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434994September 30, 2021
STEERING
I have a clicking noise in the steering wheel when I’m driving. Turning the wheel to left or right it clicks. This is not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434669September 28, 2021
ENGINE
Engine locked up on the highway at high speed. We had to get the car off the road very quickly. Our mechanic diagnosis was lower bearing failure resulting in a seized engine. No symptoms were noticed before seizing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434801September 28, 2021
STEERING
My steering wheel is making a loud thudding sound when I turn it to the left or right. It started when I was driving on the highway during a road trip. It feels super unsafe and I’m bringing it to the dealership tomorrow. This seems like it should be a recall from Kia and that as car owners, we should not have to pay for this common and serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432181September 8, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving 50 MPH, the vehicle lost motive power. The vehicle was restarted however, several functions remained inoperable. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic and was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 231,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431833September 6, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
P420 code bad Cat. Seems there was a recall for this. Can't remember if i got it done but if so got a raw deal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426437July 26, 2021
STEERING
I had a serious issue with my steering yesterday. When I tried to parallel park my car yesterday, I turned the steering wheel both left and right to try and park and then I heard loud clunking noises in both directions until my steering wheel gave to the point where it could turn all the way around without turning the wheels at all. It's my understanding that others with my same year of Kia soul are reporting the same and starting in 2014, there was a safety recall. 2013 should be included in the recall because had I been driving, I could have been in a very serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425201July 16, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving at 75 MPH, the vehicle began to stall. There were no warning lights illuminated. The contact stated she was able to pull to the side of the road, and the vehicle lost power when it was shifted into PARK. The contact stated she was able to restart the vehicle after two attempts however, she heard abnormal knocking sounds coming from the engine. The vehicle was towed to the dealer who informed the contact that the vehicle could not be diagnosed nor repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as it was out of warranty. The vehicle was towed to the residence of the contact's boyfriend. The manufacturer was made aware of the failure and informed the contact that the recall repair for NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) could not be completed on the vehicle because the vehicle did not have an extended warranty. The vehicle was not diagnosed nor repaired. The failure mileage was 87,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424986July 15, 2021
ENGINE
The contact owned a 2013 Kia Soul. The contact stated while her leaseholder was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that there were flames coming from the engine compartment. The fire department was called to the scene and extinguished the fire. The vehicle was destroyed. A fire report was filed. The vehicle was towed away from the scene. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423522July 6, 2021
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
My 2013 Kia Soul has been stalling while idle or at red lights. In addition, sometimes it is difficult to start and I have to attempt several times. Lately, once I do start the vehicle and begin to drive, it’s as if the vehicle doesn’t know which gear to maintain. As a result, the car will attempt to “cut off” driving and l literally will have to pull over immediately in attempt to not be hit or run off the road, as the car is practically in neutral by its own choice. Also, the “emergency brake” light is on, even though the emergency brake is not being used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422504June 27, 2021
UNKNOWN OR OTHER
1) wiring harness is malfunctioning causing bulbs to prematurely blow. I’m constantly having to replace turn signal bulbs, headlight bulbs, taillight bulbs and break light bulbs. 2) I’ve read many accounts online that this is a common occurrence in the 2013 Kia Soul. 3) this put drivers behind me at risk when my tail lights/break lights fail. Since they are behind me, I have no idea that they have failed because there’s NO warning lights that alert me to the issue. 4) I have left MULTIPLE MESSAGES at MULTIPLE LOCATIONS and PHONE NUMBERS for Kia and their service departments, for over a month and NOBODY HAS returned my phone calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422200June 24, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving at 55 mph, a loud knocking noise was coming from the engine compartment. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the engine needing to be replaced due to metal shavings being found in the oil pan. The vehicle was not repaired. The contact then took the vehicle to a local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that they would call him back. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421175June 16, 2021
ENGINE
The first issue is that the oil light does not come on properly. It would only flicker on occasionally when the oil level began to get low. This is scary to think about not being warned that your car is out of oil and continuing to drive, when the engine could seize. The real issue is that the car is consuming oil. I am going through a quart a week just to keep up. I drive 500-600 miles a week. Kia will tell you that adding oil in-between oil changes is normal. There is nothing normal about having to give it this much. The car is not smoking and the car is not leaking. I had it checked by my mechanic, and they replaced the PCV valve. They said this was a long shot, and the next step would be to replace the engine. The valve replacement did little to help the consumption of oil. I know there are other cars in Kia's offering that have leaked oil into the pistons, I am thinking this could be one of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421052June 15, 2021
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2013 Kia Soul. The contact stated that there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine had misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but declined the repair due to software update not being updated prior to the failure. The vehicle was included in NHTSA campaign number: 19v120000 (Engine, Engine and Engine Cooling). The failure mileage was 119,784.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420765June 13, 2021
STRUCTURE:BODY
Spontaneous paint loss down to the bare metal. Yesterday I noticed a large fist-sized paint loss on top of my car above the drivers side. There is no damage to the area just the paint loss out of nowhere. I also noticed a couple of tiny paint losses somewhat near the large loss, which are about 1/2 the size of a peppercorn. I'm confident they will get larger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420575June 11, 2021
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving at various speeds, there was a knocking sound heard. The vehicle was shaking while accelerating and there was a lag before the vehicle accelerate and then stalled. The vehicle was taken to the dealer and diagnosed that the crankshaft sensor was faulty. The crankshaft sensor was replaced. The failure recurred after the vehicle was repaired. The vehicle was taken back to the dealer and diagnosed with engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they would not cover the cost for the engine replacement and they had already initiated a product improvement campaign by installing the knock sensor detection to the vehicle. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419765June 5, 2021
ENGINE
My car, KIA SOUL 2013, had problems such as 1.car burned oil a gallon every 500-1000 miles 2.car not accelerating properly 3.check engine light PO420 and there was a recall about catalytic converter so I went to KIA DEALER (DTLA). I expected them to replace the catalytic converter but they just upgraded ECU. A couple months later, my car died in the middle of mountain road. According to a mechanic, one of engine’s pistons not working and suggested me to replace an engine. I did because I need a car for working. My car now still show code PO420. I am afraid that my car will die again from malfunction catalytic converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418997May 30, 2021
ENGINE
Catalytic Converter is failing causing engine and exhaust noise as well as performance issues. Diagnostic code appears when computer diagnostics ran. There is recall for this issue for my year, make, and model, but when I search by vin it states there are no recalls for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418734May 27, 2021
ENGINE AND ENGINE COOLING
2013 Kia Soul. Consumer writes in regards to NHTSA safety recall 19V120. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE ENGINE NEEDED TO BE REPLACED. THE CATALYTIC CONVERTER AND PISTONS WERE DAMAGED. THE CYLINDERS MISFIRED AND OIL ENTERED THE COMBUSTION CHAMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418375May 24, 2021
UNKNOWN OR OTHER
I was driving my car when the inside filled with smoke, I stopped the car in the middle of a busy street and got out and within 20 seconds all the glass blew and my car was completely engulfed in flames. The car was a total loss and kia is not cooperating, they don't even act like they care that their customer almost died and lost everything.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

← Back to Kia Soul