Kia Soul Complaints (2017)

290 consumer complaints on file.

#11242840August 9, 2019
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TAKATA RECALL MY AIRBAGS NEVER DEPLOYED, THE BRAKES NEVER TOOK EFFECT TO MAKE ME SLIDE SKID OR STOP. SEATBEAT NEVER HELD ME BACK FROM SLAMMING INTO STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11210386May 28, 2019
ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAID TO DRIVE THIS CAR FOR FEAR IT MAY KILL ME! PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203455April 24, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE FRONT DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE CONTACT EXPERIENCED CONTINUING HEATH ISSUES, INCLUDING BACK AND NECK INJURIES AND A CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED TOTALED BY THE INSURANCE COMPANY AND WAS TOWED FROM THE SCENE. JENKINS KIA OF GAINESVILLE (2810 N MAIN ST, GAINESVILLE, FL 32609, (352) 815-2555) WAS CONTACTED AND PROVIDED THE PHONE NUMBER FOR THE MANUFACTURER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT TTHEY WOULD REVIEW THE CASE. THE MANUFACTURER REQUESTED PHOTOS AND A COPY OF THE POLICE REPORT FROM THE CONTACT. THE CONTACT SUBMITTED THE REQUESTED INFORMATION AND THE MANUFACTURER ACKNOWLEDGED RECEIPT OF THE INFORMATION. THE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11196617April 16, 2019
STEERING
STEERING WHEEL KEEPS LOCKING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186658March 13, 2019
FUEL/PROPULSION SYSTEM
WHEN DRIVING, ESPECIALLY GOING AROUND CURVES, AND TURNING CORNERS, WITH FOOT COMPLETELY ON, PRESSING DOWN ON PEDAL, VEHICLE COMPLETELY STOPS IN THE MIDDLE OF THE ROAD. HAVE TO TAKE FOOR TOTALLY OFF PEDAL, TRY PRESSING DOWN AGAIN TO HOPEFULLY GET IT TO GO AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181605February 21, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE CAR WAS IN MOTION BACKING IN MY DRIVEWAY, I WAS ABLE TO PULL DRIVERS HANDLE WHILE LOCK ENGAGED AND DOOR OPENED WHILE VEHICLE WAS STILL MOVING. ALTHOUGH I PLANNED ON OPENING THE DOOR AS CAR CAME TO A REST I WAS SURPRISED HOW EASY IT WAS TO OPEN WHILE CAR IS MOVING, AND DOOR HAD DONE SO PREMATURELY THEN I EXPECTED. CONCERNED I TESTED WHILE DRIVING FORWARD LIKE 20 MPH & DOOR OPENS WHEN GRABBING ON HANDLE. MY CONCERN IS WHILE THE VEHICLE IS IN MOTION ONE SHOULD BE REQUIRED TO MANUALLY UNLOCK ANY DOOR BEFORE IT OPENS. I ADDRESSED WITH MY KIA DEALER AND THEY TOLD ME THIS IS NORMAL THAT OPENING HANDLE OVERIDES THE LOCK. THIS WOULD MAKE SENSE TO DO WHEN CAR IS PARKED, NOT WHEN THE TRANSMISSION IS ENGAGED. I HAVE 2004 SATURN AND MINE DOESNT DO THAT. I UNDERSTAND DOOR/LOCK FEATURES CAN VARY FROM MANUFACTURER TO MANUFACTURER. I CAN SEE A BENEFIT TO THE HANDLE OVERIDE FEATURE THAT PEOPLE COULD BE IN PANIC IN CASE OF FIRE OR OTHER DANGER THAT ALL THEY THINK ABOUT IS THE HANDLE AND STAY TRAPPED BECAUSE THEY FORGET ABOUT THE LOCK. THE CONSUMER SHOULD BE ALLOWED TO DECIDE IF THIS IS A FEATURE THEY WANT ENABLED OR NOT. KIA HAS TOLD ME THERE IS NOTHING I CAN DO. I FEEL THIS IS A BIG SAFETY CONCERN SINCE ALL YOU HAVE TO DO IS BARELY GRAB HANDLE AND DOOR RELEASES; DONT NEED TO PULL HANDLE ALL THE WAY. IF NOTHING ELSE IT SHOULD RELEASE AFTER 5-10 SECONDS OF CONTINUOUS PRESSURE WHILE HANDLE IS IN MAXED OUT OPENING POSITION TO OPEN DOOR WHILE TRANSMISSION IS IN ANY GEAR OTHER THAN PARK. AND IF NOTHING ELSE, ONLY THE DRIVERS DOOR SHOULD BE ABLE TO OPEN WHILE CARS IN MOTION WHILE PULLING ON HANDLE. FRONT PASSENGER DOOR TESTED AND DOES SAME THING. KIA SAYS ONLY THE REAR DOORS SHOULD STAY SECURE WITH CHILD LOCKS, I DISAGREE! HAD ANOTHER TIME WHEN I WAS GONNA BE DROPPED OFF AS A PASSENGER AND PLANNED ON OPENENING DOOR, IT FLEW WIDE-OPEN WHEN TURNING IN DRIVEWAY AND ALMOST DAMAGED 2 CARS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173891February 4, 2019
ENGINE
I BEGAN TO HAVE PROBLEMS WITH MY ENGINE IN SEPTEMBER OF 2018, MY CAR WOULD JUST TURN OFF WHILE I WAS DRIVING ON THE STREETS. NOTE THAT WHEN I TOOK MY VEHICLE IN I ONLY HAD 29,800 MILES ON IT. I TOOK IT INTO A DEALERSHIP AND THEY REPLACED MY ENGINE IN WHICH I DID NOT GET MY VEHICLE BACK UNTIL JANUARY 2019. EVERY TIME I WOULD GET MY VEHICLE BACK THE CHECK ENGINE LIGHT WOULD BE ON, AND THE CAR WOULD DRIVE TERRIBLY. IN THE COURSE OF 4-5 MONTHS I HAD A BAD VEHICLE RETURNED TO ME 3 TIMES. I'VE HAD MY VEHICLE FOR A WEEK AND I STILL DO NOT FEEL SAFE DRIVING IT AND WHEN I REACH THE SPEED LIMIT OF 40 MPH IT BEGINS TO SHAKE. LASTLY, WHEN I PRESS ON THE BREAKS I COULD FEEL THAT MY FOOT BEGINS TO TREMOR/SHAKE AS IF I'M IN A GO-KART I STILL DO NOT FEEL SAFE DRIVING THIS VEHICLE ON A DAY-TO-DAY BASIS. I HAVE ATTACHED TWO PHOTOS. ONE OF THE CHECK ENGINE LIGHT THE DAY THE DEALERSHIP RETURNED MY VEHICLE, AND TWO OF THE NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172204January 25, 2019
UNKNOWN OR OTHER
WHEN I AM DRIVING AND I STOP AT LIGHT AND START TO PULL OUT MY CAR IS LIKE IT HAS KNOW POWER AT ALL THEN IT WILL JUST TAKE OFF ITS DONE THAT WHEN IHAVE PULLED OUT INTO TRAFFIC JUST COMPLETY STOP THAN TAKE OFF IS THERE ANY RECALLS ON SOMETHING LIKES THIS WORRIED ONE DAY NOT GOING TO TAKE OFF GOING TO GET HIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171988January 24, 2019
FUEL/PROPULSION SYSTEM
FOOT PRESSED ON GAS JUST STOPS IN MIDDLE OF THE ROAD. HAVE TO LET UP AND PRESS SECOND TIME TO GO AGAIN . WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161067December 13, 2018
AIR BAGS
I WAS IN A HEAD ON COLLISION WEARING MY SEAT BELT AND HIT MY HEAD ON THE SUN VISOR AND EDGE OF WINDSHIELD. BASICALLY SCALPING ME. THE AIR BAG DEPLOYED YES BUT AFTER I WAS BLEEDING AND REACHING TO UNDO MY SEATBELT. HITTING MY HAND WHICH BROKE MY WRIST HAVING TO HAVE SURGERY TO PUT A PLATE AND PINS IN IT. ALSO HITTING ME IN THE CHEST SO HARD IT KNOCKE THE BREATH OUT OF ME. IT WAS SMOKING REALLY BAD TOO LIKE IT WAS GOING TO CATCH FIRE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11150083November 8, 2018
STEERING
THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11141320October 18, 2018
AIR BAGS
VIN # [XXX] I HIT A DEER AND THE AIR BAG NEVER DEPLOYED VEHICLE WAS TOTALED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121001August 20, 2018
SERVICE BRAKES
ON FRIDAY, APRIL 20, 2018, ON A MAJOR HIGHWAY, TRAFFIC BEGAN TO SLOW AND AS I APPLIED MY BRAKES, THEY FELT AS THOUGH THEY TRAVELED TO THE FLOOR, AND EVEN THOUGH I HAD PLENTY OF SPACE TO STOP, I WAS UNABLE TO AND WAS IN AN ACCIDENT. THE CAR WAS REPAIRED BY A NON-KIA DEALER VIA MY INSURANCE. WITHIN TWO DAYS OF ME HAVING THE VEHICLE BACK IN MY POSSESSION, IT HAPPENED AGAIN, THIS TIME WHILE COMING TO A SLOW GRADUAL STOP AT A LIGHT. I TOOK THE VEHICLE TO MY LOCAL DEALERSHIP, PRICE KIA, TO REPORT THE CONCERN. AFTER MULTIPLE TEST DRIVES, THEY FELT THE BRAKES TRAVELING TOO FAR AND REPLACED THE MASTER CYLINDER, WITH THE CLAIM THAT THIS COULD BE THE "ONLY POSSIBLE CAUSE." OVER THE NEXT FEW MONTHS, THE CAR HAS BEEN BACK INTO THE DEALERSHIP FOR THE SAME ISSUE; IT HAD NOT BEEN RESOLVED WITH THE REPLACEMENT OF THE MASTER CYLINDER. PRICE KIA NOW CLAIMS THE ISSUE ISN'T RELOCATABLE AND REFUSES TO DO ANYTHING ABOUT IT. SHOULD FURTHER DOCUMENTATION BE NEEDED THE WORK ORDERS, ACCIDENT REPORT, AND OTHER DOCUMENTATION CAN BE PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11115160August 1, 2018
ELECTRICAL SYSTEM
REAR CAMERA STAYS ON WHEN DRIVING FORWARD. THIS HAS HAPPENED ABOUT 5 TIMES OVER THE PAST YEAR, WHILE 7000 MILES WERE DRIVEN. I HAVE TO STOP THE CAR, GO IN TO PARK, THEN DRIVE, SOMETIMES MORE THAN ONCE, FOR THE CAMERA TO SWITCH OFF, REGULAR DISPLAY TO LIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101156June 11, 2018
ENGINE
MY ENGINE SHUT OFF WHILE I WAS STOPPED AT A RAILROAD CROSSING, ON AN INCLINE. I HAD MY FOOT ON THE BRAKE WHEN IT HAPPENED. ONCE THE TRAIN PASSED, I LET MY FOOT OFF THE BRAKE, AND THE ENGINE SHUT OFF WITHOUT A WARNING OR INDICATION. THE CAR PROCEEDED TO ROLL BACKWARDS INTO TRAFFIC. I TURNED ON MY EMERGENCY LIGHTS ON, PUT THE CAR IN PARK, AND TRIED TO RESTART THE VEHICLE. IT TOOK A MINUTE OR SO BEFORE I WAS ABLE TO RESTART THE CAR. THE SAME PROBLEM HAPPENED 3 DAYS LATER - I WAS JUST ABOUT TO MAKE MY TURN OUT OF A PARKING LOT INTO A MAJOR STREET. I MADE A STOP TO MAKE SURE THE ROAD WAS CLEAR. I TOOK MY FOOT OFF THE BRAKE AND HIT THE ACCELERATOR AND THE ENGINE SHUT OFF. I HAD TO PUT MY CAR IN PARK TO RESTART THE ENGINE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092780May 9, 2018
WHEELS
WE DROVE THE CAR FOR 5900 MILES WHEN WE NOTICED A BUBBLE ON THE SIDE WALL FOR ONE OF THE TIRES. THE TIRES ARE KUMHO SOLUS TA31. WE CONTACTED THE USA REP AND WERE DIRECTED TO A SEARS AUTOCENTER FOR AN INSPECTION. WE WERE TOLD THAT THE SEARS CENTRE WILL OPEN THE CLAIM FOR US. TE SERAS CENTER DID NOT OPENED THE CLAIM AND ISSUED A REPORT WITHOUT ANY DETAILS ABOUT THE CONDITION OF THE TIRE. WE MADE A SECOND CALL TO THE KUMHO REP AND GOT THE RUN AROUND ABOUT GOING TO THE CENTER WITHOUT A CLAIM OPENED. THEY OPENED FINALLY A CLAIM AND THEY SUGGESTED TO GO TO A KIA DEALERSHIP. WE VOICED OUR CONCERN ABOUT LOSING TIME AND WORK HOURS, NOT TALKING ABOUT USING A CAR THAT MAY BE UNSAFE TO DRIVE. WE ARE CONCERNED THAT ANOTHER TIRE MAY EXHIBIT THE SAME ISSUE IF THEY ARE FROM THE SAME SERIES?! WE ARE NOT SATISFIED WITH THE WAY THAT KUMHO HONORED THE WARRANTY THEY ISSUED FOR THESE TIRES. IT WILL BE MUCH FASTER TO PAY 120$ AND PURCHASE A NEW TIRE, HOWEVER WE ARE CONCERNS ABOUT THE TYPE OF WARRANTY THAT IS OFFERED BY KUMHO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091589May 3, 2018
UNKNOWN OR OTHER
THE BLIND SPOT DETECTION FAILS TO SEE MOST BUSES, RVS, AND LARGE TRUCKS WITH TRAILERS. IT SEEMS THAT ABOUT 90% OF THESE VEHICLE TYPES IT DOES NOT SEE. CARS ARE NOT A PROBLEM. WE NOTICED THAT HIS WAS THE CASE NEARLY EVERY TIME WE PASSED A SEMI OR BUS. I COULD BE GOING 40 TO 75 MPH. SPEED DID NOT SEEM TO MATER. I REPORTED THIS TO THE DEALER AND THEY SAID YES IT DOES THIS ON THIS MODEL. WHY PAY FOR BLIND SPOT DETECTION WHEN IT CANNOT SEE A TRUCK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083435April 5, 2018
SERVICE BRAKES
WHEN ATTEMPTING TO BRAKE, THE BRAKE'S WILL RELEASE AND THEN GRAB ONTO THE ROTORS AGAIN. ALSO HAVE A SOFT PETAL AND HISSING WHEN PRESSING ON THE BRAKE. THE DEALERSHIP WHERE PURCHASED STATES THAT NOTHING IS WRONG; HOWEVER, I AM EXPERIENCING GRINDING, MY CAR SHAKING AT RANDOM TIMES WHEN ATTEMPTING TO STOP, OR RANDOMLY FAILURE TO STOP, RESULTING IN HAVING TO GO OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083299April 4, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDERS, AND BACK. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND DEEMED DESTROYED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074612February 24, 2018
WHEELS
TIRE COMPLETELY SEPARATED FROM RIM WHILE DRIVING ON INTERSTATE, NO WARNINGS, HAS LESS THAN 1000 MILES , 70MPH HEARD A THUMPING NOISE THEN A LOUD EXPLOSION TYPE SOUND, VEHICLE WAS HARD TO CONTROL AFTER GETTING OFF TO SIDE OF ROAD THE TIRE SEPARATED AT RIM ALL THE WAY AROUND, NOTHING WAS HIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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