Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11563712January 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563805January 5, 2024
ENGINE
The contact owns a 2012 Kia Optima. The contact stated while driving 60 MPH, the vehicle independently decelerated and failed to exceed 20 MPH. No warning lights were illuminated. The contact stated that the vehicle had started to overheat. The contact referenced NHTSA Campaign Number: 20V750000 (Engine). The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563519January 4, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, stalled, and failed to restart. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then taken to the dealer, but no assistance was provided. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,450. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563115January 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562531December 29, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562034December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561850December 26, 2023
SERVICE BRAKES, HYDRAULIC
The contact owned a 2012 Kia Optima. The contact stated while driving approximately 50-60 MPH with someone in the front passenger seat, she noticed smoke, and then fire coming from underneath the hood. There was no warning light illuminated. The contact immediately veered to the side of the road. Both the contact and her passenger exited the vehicle. The contact stated that the fire extended significantly and the vehicle burned from the front end to the rear seats. The fire department extinguished the fire. The contact could not confirm whether a fire department report and a police report were filed. There were no injuries sustained. The vehicle was towed to a tow lot, where it was totaled. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) that she related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11561543December 22, 2023
SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated after pulling up to her residence and exiting the vehicle, the contact observed that there was smoke coming from the passenger’s side headlight. The contact drove the vehicle to a local dealer where it was diagnosed; however, the dealer could not determine the cause of the smoke. The failure mileage was approximately 113,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561561December 22, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
When driving the vehicle the engine light is on & under the hood is smoking . It smells like burnt rubber or just burning something. This started happening right after the engine light came on. It’s not safe to drive my vehicle at this point
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561578December 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561411December 21, 2023
ELECTRICAL SYSTEM
I received a safety call notice my car was still working fine I’m waiting for the next notice according to this notice and my car breaks down still no notice said to call the number on it I did nothing, THE CAR STOPPED IN MIDDLE OF THE FREAKIN TRAFFIC ON A GREEN LIGHT ALL CARS GOING FAST BEEPING AT ME AND MY CAR WONT TURN ON ITS RAINING AND MY HUSBAND IS PASSENGER THANK GOD MY BABY WASNT W ME BUT WHAT IF SHE WAS , I expect Kia to answer and NOT CHARGE ME TO COME GET ME WHEN ITS THEIR FAULT THE CAR DOESNT WORK WHAT IF WE GOT HIT MY CHILD WOULD OF LOSTVHER PARENTS WE COULD OF REALLY BEEN HIRT SMOKE EVRYWHERE CAR STINKS LIKE ITS BURNING UP I REALLY THOUGH WE WHERE ABOUT TO EXPLODE THE WAY IT SMOKED UP AND SMELLED SO BAD CARS PASSING BY JUST THINKING YOU CANT GWT OFF AN HAVE TO STAY PUT UNTIL THEY STOP I COULD HAVE DIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560924December 19, 2023
STEERING
MDPS Flex Coupler worn out & caused play in steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560762December 18, 2023
ELECTRICAL SYSTEM
Still no remedy for fve safety recall and my car continues to smoke leaving it unable to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560561December 17, 2023
ELECTRICAL SYSTEM
I contacted the Kia dealership in Wexford, PA on November 18 regarding the HECU safety recall and was told there is no fix available. The date of the notice was November 14, 2023 and I still haven't received an update from Kia. I haven't seen the MIL or ABS illuminated in my vehicle, but have experienced a slight burning smell over the past two days. My family's safety is paramount so I'm filing a formal complaint with the NHTSA. Kia America must address this issue and provide an immediate solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560278December 15, 2023
STEERING
The MDPS steering motor flexible coupling on our 2012 Kia Optima has deteriorated and a metal to metal clunking noise is made when turning the steering wheel left or right. See Kia Technical Service Bulletin (XXX) dated August 2016. Stated in the Bulletin is warm ocean waters in high humidity areas from Texas to South Carolina causes the problem. Apparently, those warm ocean waters and humidity do not go further north carried by the Gulf Stream and the warmer spring ,summer and fall seasons ; up to Long Island in NY as well as up to Maine. Kia has extended the warranty from 5 years/ 60,000 miles to 10 years/unlimited mileage for vehicles in other states but not from the TSB year of 2016 when the issue was first documented. So our 2012 is not covered because 2022 is over. Please note , our car has 40,000 miles and has been garage kept. This mileage is 20,000 miles less than the 5 year warranty while the 10 year warranty mileage is unlimited. This steering part needs to be made into a mandatory recall by Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560070December 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that the ABS and check engine warning light was illuminated. The vehicle was towed to a friend's residence. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560180December 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559673December 12, 2023
ELECTRICAL SYSTEM
Vehicle is under recall 23V652 for HECU short circuit issue. Vehicle was running fine, driven to local mechanic for routine oil change and inspection. MIL was on with P0445 indicating a short circuit on Purge control valve. Mechanic replaced Purge control valve which did not reset maintenance light. Mechanic investigated and found evidence of a thermal event (fire) within the wiring harness near the computer. Mechanic contacted me and I notified him of Interim Recall notice. Vehicle was towed to local Kia dealer where they will not honor recall as there is no current solution. They said they can not prove the incident was HECU without replacing wiring harness which I must pay for.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11559247December 9, 2023
STRUCTURE:BODY
Door latches lock you in the vehicle, currently 67k original miles, both front door latches would not allow you to exit car, at 50-51k miles, the window must be down, and to get out, crawl out, or reach out, pull outside handle and open door, then put up window, reset latch so it aligns , close door. If cars on fire and window up from inside, you can’t get out! You will burn up w/car and passengers, because you’re trapped by door from getting out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559248December 9, 2023
ELECTRICAL SYSTEM
The transmission automatic, shifter somehow disconnected from transmission, while driving, once it happened, stepping in gas pedal only revved engine, on highway in traffic, glided to to side of highway, and brakes did work, no transmission, dealer later stated and have dealer report, the piece that engages the trans to the shifter was defective and broke or fell off during vehicle operation, put a new 1 on, and then I could use gears again, regardless when it happened, any driver lost all power to stay, go or keep w, traffic, only attempt could be to safely get off highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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