Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11013350August 7, 2017
UNKNOWN OR OTHER
I BROUGHT MY CAR INTO HERB CHAMBERS KIA SERVICE CENTER (BURLINGTON, MA) ON 6/22 FOR OIL CHANGE AND REPAIR OF 2 RECALL ITEMS. ON THE SUMMARY THEY GAVE ME AFTERWARDS IT SAID, "PART IS BEING ORDERED WILL CONTACT CUSTOMER WHEN PART ARRIVES" SO IT IS NOW ALMOST 7WKS LATER AND HAVE NOT HEARD FROM THEM RE MY PART COMING IN TO FIX THE RECALL ..SO I JUST CALLED THEM. THEY SAID IF THERE'S A BACK ORDER THEY SOMETIMES "CANCEL" THE ORDER AND WILL REORDER THE PART TOMORROW. WELL I AM MOVING ON AUG 31 (TO NEAR NH LINE) AND STILL DON'T KNOW IF MY PART IS ON BACK ORDER OR THEY CANCELED AND NEED TO ORDER THE PART AGAIN. WHEN I ASKED, THE LADY SAID THEY WON'T KNOW "UNTIL TOMORROW OR THE DAY AFTER TOMORROW" I ASKED IF THEY WOULD CALL ME TOMORROW FOR AN UPDATE. I THINK IT IS A CANISTER I NEED (NOT SURE - SEE PHOTO OF SERVICE SUMMARY). ANYWAY STILL WAITING (MEANWHILE GETTING LOTS OF LETTERS RE IMPORTANT SAFETY RECALL SAYING MY CAR NEEDS SERVICE TO BE SAFE!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011693July 31, 2017
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WOULD SURGE AND THEN SLOW DOWN. THE FAILURE RECURRED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011227July 28, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE LANGDALE KIA DEALER, BUT THEY REFUSED TO PERFORM THE REPAIR BECAUSE IT WOULD COST $50. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010666July 26, 2017
ENGINE
I WAS DRIVING DOWN THE ROAD WHEN MY CAR STALLED OUT WITHOUT WARNING AND WOULD NOT START AGAIN HAD TO HAVE MY CAR TOWED TO SHOP WHERE THEY SAID MY ENGINE HAS ENTERNAL ENGINE PROBLEMS. MY CAR NEVER SHOWED ANY SIGNS OF NEEDING AN OIL CHANGE I RECENTLY CHANGED IT. I STRONGLY BELIEVE THIS FALLS UNDER THE RECALL . THIS WAS A VERY SCARY SITUATION AS IT WAS ME AND MY INFANT DAUGHTER IN THE CAR WE ALMOST GOT HIT FROM BEHIND AND HAD TO WAIT ON THE SIDE OF THE ROAD FOR 1 HOUR FOR A TOW TRUCK IN 100 DEGREE WEATHER NOT A PROUD KIA OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010850July 26, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WENT IN AND OUT OF GEAR AND FINALLY LOST ALL ACCELERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP AND THEN RESTARTED THE VEHICLE. THE CONTACT DROVE THE VEHICLE TO WORK AND BACK HOME WITHOUT ANY ISSUES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: K32Q8186. THE APPROXIMATE FAILURE MILEAGE WAS 42,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010881July 26, 2017
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
MY KIA OPTIMA ABS SYSTEM WILL RANDOMLY MAKE A CRUNCH SOUND WHEN I STEP ON THE BRAKES, AND I LOSE SOME ENGINE POWER IMMEDIATELY AFTER TO THE POINT THAT MY CAR WILL NOT ACCELERATE PAST 40 MPH. IT HAS HAPPENED SEVERAL TIMES ON BUSY HIGHWAYS WHERE I HAVE TO FEAR CAUSING A MAJOR ACCIDENT. KIA DEALER CANNOT FIGURE OUT THE ISSUE, THEY HAD MY CAR FOR A DAY AND REPAIRED THE STEERING COLUMN AND SENT ME HOME, ONLY FOR THE PROBLEM TO OCCUR AGAIN THE FOLLOWING WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006745July 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE ALLENTOWN KIA DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LARGE EVAP LEAK. THE VEHICLE WAS REPAIRED, BUT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP WAS NOT ENGAGING CORRECTLY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND STATED THAT NO REPAIR WAS NEEDED AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 12422016. THE MANUFACTURER INFORMED THE CONTACT TO CALL THE DEALER AND ROADSIDE ASSISTANCE IN THE EVENT OF A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,637.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006732July 21, 2017
UNKNOWN OR OTHER
AIR CONDITIONING QUITS WORKING WHILE SITTING STILL. DANGEROUS FOR CHILDREN AND OTHERS. QUITS IMMEDIATELY AT RED LIGHT OR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005936July 17, 2017
ENGINE
MY CAR HAS BEEN AT THE KIA DEALERSHIP HERE IN KEY WEST, FL DUE TO THE ENGINE SEIZING JUST LIKE THE RECALL STATES. IT HAS BEEN THERE FOR 2 WEEKS AND STILL NO WORD FROM KIA IF THEY ARE GONNA FIX IT. I HAVE BEEN WITHOUT A CAR FOR THAT PERIOD AND AM BEING TOLD THERE IS NO TIMETABLE ON THIS AS WELL. SO AFTER TWO WEEKS I DON'T EVEN KNOW IF IT WILL BE FIXED OR ANYTHING. THE VEHICLE SEIZED UP WHILE DRIVING IT, WAS LUCKY ENOUGH TO PULL TO A SIDE PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005961July 17, 2017
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. THE DEALER (JIM BONE KIA, 1255 SANTA ROSA AVE, SANTA ROSA, CA 95404, (707) 545-7050) AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE HYBRID MODEL EXHIBITED THE SAME FAILURE AS THE RECALL, BUT THE MANUFACTURER REFUSED TO APPROVE THE REPLACEMENT OF THE ENGINE ASSEMBLY AND THE DEALER DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. ... .UPDATED 11/16/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005996July 17, 2017
ENGINE
TL* THE CONTACT OWNED A 2012 KIA OPTIMA. WHILE DRIVING 45 MPH OFF OF THE INTERSTATE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER INTO A PARKING LOT. THE VEHICLE WAS NOT ABLE TO RESTART. THE CONTACT LEFT THE VEHICLE OVERNIGHT AND HAD IT TOWED TO MIDAS (6500 SE 14TH ST, DES MOINES IOWA, 50320) THE FOLLOWING DAY WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. DUE TO THE $7,000 REPAIR COST, THE CONTACT DECIDED TO SELL THE VEHICLE DUE TO THE VALUE OF THE VEHICLE PER THE MILEAGE AND CONDITION. THE MANUFACTURER WAS CONTACTED IN JULY OF 2017 AFTER FINDING OUT A MONTH EARLIER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE), AFTER THE VEHICLE HAD ALREADY BEEN SOLD. THE FAILURE MILEAGE WAS 124,890. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001679June 27, 2017
UNKNOWN OR OTHER
CLOCKSPRING MALFUNCTIONING IN STEERING WHEEL WHICH IS IMPACTING THE AIR BAG FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000443June 21, 2017
STEERING
WHEN STREERING THE VEHICLE, IN MOTION OR STILL, THE STEERING WHEEL MAKES A CLICKING SOUND. GOING OVER ANY BUMP IT RATTLES N SHAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000466June 21, 2017
ENGINE
I HEARD A TICKING NOISE COMING FROM UNDER THE HOOD. I STOP TO CHECK THE OIL, IT WAS FINE. IT HAD ALSO BEEN CHANGE ABOUT 3500 MILES BEFORE THIS HAPPEN. BY THE TIME I GOT HOME IT WAS MUCH WORST! I CHECK THE OIL AGAIN, THERE WAS STILL OIL AT THE APPROPRIATE LEVEL. THIS TIME THE DIP STICK HAD METAL SHAVINGS ON IT. I CALLED MY LOCAL GARAGE AND HAD IT TOWED TO THEM. THEY SAID IT NEEDED A NEW ENGINE! I HAD IT BROUGHT TO THE DEALER THAT I BOUGHT IT FROM KEMPER KIA OF BRIDGEWATER NJ. THEY ALSO AGREED THE ENGINE NEEDED TO BE REPLACED. THEY TOLD ME A RECALL FOR THIS ENGINE JUST CAME OUT. THE RECALL IS FOR PREMATURE BEARING WEAR CAUSING THESE ENGINES TO THROW A ROD. THIS IS EXACTLY WHAT HAPPEN TO MY ENGINE! THEY SAID BECAUSE I AM THE SECOND OWNER IT IS NOT COVERED UNDER THE 10YEAR 1000,000 MILE WARRANTY. MY CAR HAS 88,989. THIS CAR SHOULD BE COVERED! SOME HOW MY VIN NUMBER IS NOT ON THE RECALL LIST! THEY HAVE HAD THE CAR FOR 3 WEEKS NOW! KIA HAS ONLY PUT ME ON THEIR ESCALATION DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000519June 21, 2017
STEERING
WHEN TURNING THE STEERING WHEEL WHILE DRIVING OR SETTING STILL THERE IS A CATCH. LIKE IT IS STIFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995419June 15, 2017
FUEL/PROPULSION SYSTEM
TURBO FEED AND RETURN LINES LEAKING CAUSING IT TO LOSE OIL WHICH COULD CAUSE TO ENGINE FAILURE. I HAVE JUST HAD AN ISSUE WITH THE LINES LEAKING IN WHICH KIA WILL WARRANT THESE EVEN THOUGH THEY PLAY A VITIAL PART IN ENGINE OPERATION. CURRENTLY I HAVE SEEN MANY ISSUES ON FORUMS AND WEBSITES SO NOT JUST A FEW CARS. SHOULD HAVE A RECALL JUST LIKE THE ENGINE RECALL ISSUES. THIS COULD CAUSE THE ENGINE TO STALL THEREFORE DEATHS COULD OCCUR. THIS NEEDS TO BE SERIOUSLY RECALLED MAY CAUSE ENGINE FIRES FROM HEAT ON THE EXHAUST AND OIL LINE DIRECTLY ABOVE IT LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995050June 14, 2017
ENGINE
WHILE DRIVING ON A 4 LANE HIGHWAY, MY CAR JERKED AND LOSS POWER, GOING FROM 60 MPH TO 20 MPH. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY SAID A THREW AN ENGINE ROD! THE CAR HAD 108,189 MILES ON IT. THERE IS A NATIONWIDE RECALL ON THE KIA OPTIMA ALREADY, BUT MINE IS NOT. IT SHOULD! THE BEARING RODS GO OUT PREMATURELY AND THAT IS EXACTLY WHAT MINE DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994361June 12, 2017
ENGINE
I WAS DRIVING ON A TWO LANE HIGHWAY WHEN MY VEHICLE STARTED TO STALL, AS IF IT WAS GOING TO STOP, WHEN I PRESSED THE ACCELERATOR, THE CAR SLIGHTLY SPEEDS UP BUT THEN STARTS TO STALL AGAIN. AFTER SEVERAL REPEAT EPISODES OF STALLING, MY ENGINE LIGHT COMES ON. SINCE THERE WAS NO STORES IN MY IMMEDIATE AREA AND NO CELLULAR SERVICE IN THE AREA, I PROCEEDED TO DRIVE AND MOVED INTO THE OUTER LANE. THE CYCLE OF STALLING AND INCREASING CONTINUED REPEATEDLY. ONCE I REACHED A SERVICE AREA, I WAS ABLE TO CALL A TOW SERVICE TO THE NEAREST DEALERSHIP THAT HAPPENED TO BE A HYUNDAI DEALERSHIP. THEY RAN A DIAGNOSTIC CHECK AND FOUND NOTHING BUT DID CHANGE MY OIL AND THE FILTER. FOR THE REST OF THE DAY MY CAR DROVE FINE, BUT MONDAY MORNING ON MY WAY TO WORK BACK TO THE SAME STALLING CYCLE AND THE ENGINE LIGHT ON. I DROVE TO THE KIA DEALERSHIP AND LEFT IT FOR ANOTHER DIAGNOSTIC TEST. AFTER A WEEK AND A HALF I RECEIVE A CALL THAT THE TEST SHOWED THE CRANKSHAFT SENORS NEEDED TO BE REPLACED WITH A COST OF $200.00. AFTER THREE WEEKS, I RECEIVE A CALL THAT MY CAR IS FIXED. I PAY THE CHARGES AND DRIVE AWAY; AFTER DRIVING 10 MILES, MY CAR BEGINS TO STALL, ENGINE LIGHT COMES ON, THE CAR IS MAKING A LOUD KNOCKING NOISE AND THE CAR HAS A BURNING SMELL. I DRIVE BACK TO THE DEALERSHIP, AND ANOTHER DIAGNOSTIC TEST IS DONE. THEN A KIA SALESMEN STATES "YOUR ENGINE NEEDS TO BE REPLACED BUT THE CAR IS STILL DRIVEABLE; HOWEVER, AT SOME POINT, YOUR ENGINE WILL LOCK UP AND THE THE CAR WILL STALL AND STOP." "WE WILL TAKE YOUR CAR AS A TRADE IN TOWARDS A NEW KIA." I ASK IF MY CAR WILL BE REPAIRED UNDER THE KIA RECALL FOR THE OPTIMA. I WAS TOLD NO, THE HYBRID OPTIMA WAS NOT RECALLED.THE SALESMEN LOOKS AT THE INTERIOR OF THE CAR AND STATES "IT DOES HAVE A BURN SMELL." HE GIVES ME HIS NUMBER AND I DRIVE AWAY. AS OF TODAY KIA REFUSES TO FIX MY CAR UNDER THE RECALL AND I AM LEFT RENTING A VEHICLE DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994124June 9, 2017
ELECTRICAL SYSTEM
TAKATA RECALL I JUST RECENTLY PURCHASED MY HYBRID IN DECEMBER. WITH IT BEING WINTER, I OF COURSE DID NOT USE THE AIR CONDITIONING UNIT. NOW AS IT IS SUMMER, I HAVE USED THE AC. EACH TIME I USE THE AC THE MOTOR STARTS MAKING AN EXTREMELY LOUD NOISE, AND THE AC AT TIMES STOPS WORKING. WITH THAT, THE TEMP GAUGE GOES OUT OF CONTROL. THE VEHICLE MAY BE STATIONARY OR IN MOTION, AND AT ANY SPEED THE MOTOR WILL INCREASE IN NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993739June 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE MADE A THUMPING NOISE AND A LOUD BOOM SOUND WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED BROWN SMOKE COMING FROM THE REAR OF THE VEHICLE. EVENTUALLY, THE SMOKE TURNED BLACK AND APPEARED FROM THE FRONT AND REAR OF THE VEHICLE. THE CONTACT ALSO NOTICED OIL LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, MARK KIA, WHERE IT WAS DIAGNOSED THAT SLUDGE WAS IN THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 12369116. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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