Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10682201February 9, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CONTACT VEERED THE VEHICLE TO THE RIGHT TO AVOID ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V041000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681795February 6, 2015
VEHICLE SPEED CONTROL, POWER TRAIN
I BOUGHT MY JEEP ONE MONTH AGO. RECENTLY I NOTICED THAT ENGINE REVS UP AND ACCELERATES BY ITSELF AS I AM TRYING TO STOP. I HAVE TO CONTROL THIS BY PRESSING THE BREAK A LITTLE HARDER. I AM AFRAID I WILL REAR END ANOTHER CAR. I HAD NO IDEA THIS PROBLEM WAS SO COMMON. NOW I WISH I HADN'T PURCHASED THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681491February 5, 2015
POWER TRAIN, EQUIPMENT ADAPTIVE/MOBILITY, ENGINE
2015 CHEROKEE LATITUDE 4 CYL. HAVE HAD VEHICLE FOR 2 MONTHS, DURING THIS TIME THE TRANSMISSION HAS HAD A MIND OF ITS OWN. ACCELERATING DURING BRAKING, WHICH IN AND OF ITSELF IS EXTREMELY DANGEROUS AS IT HAS HAPPENED WHILE SLOWING TO MAKE A TURN, IF YOU NEED TO TURN AT 10 MPH AND THE CAR ACCELERATES PAST 25 YOU ARE LOOKING AT AN ACCIDENT WAITING TO HAPPEN. LAG IN DOWNSHIFT WHILE TRYING TO ACCELERATE, LOUD UN EXPLAINED CLUNK WHILE PLACING INTO PARK, NUMEROUS ENGINE WARNING LIGHT ACTIVATIONS. CALLED LOCAL DEALER AND WAS INFORMED THAT I NEEDED TO WAIT A FEW DAYS TO SEE IF WARNING LIGHT RESETS ITSELF BEFORE BRINGING IN. THE TRANSMISSION NEVER SEEMS TO ACTUALLY SHIFT INTO 9TH GEAR, WHICH INTURN HAMPERS THE FWY MILEAGE CLAIMS ASSOCIATED WITH THIS VEHICLE. IVE NOTICED THE TRANSMISSION TEMPERATURE EXCEED 240 DEGREES ON NUMEROUS TIMES, THIS CANNOT BE GOOD. I WILL BE TAKING VEHICLE TO DEALER, HOPEFULLY IN AN EFFORT TO GET THIS RESOLVED. WITH ALL OF THE REVIEWS AND PROBLEM, WILL IT TAKE AN UNFORTUNATE FATALITY FOR CHRYSLER TO ACTUALLY RESOLVE THIS, AS IN THE CASE OF THE TOYOTA ACCELERATION PROBLEMS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681563February 5, 2015
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
MY VEHICLE INSTANTANEOUSLY PICKED UP SPEED WHILE I WAS COMING TO A STOP; MY FOOT WAS NOT ON THE GAS PEDAL. A QUICK JERKING MOTION OF THE STEERING WHEEL HAPPENED QUICKLY WITH THE ACCELERATION. THIS CAUSED ME TO PRESS MUCH HARDER ON MY BRAKES TO STOP MY VEHICLE FROM HITTING A CAR IN FRONT OF ME. THIS IS A DANGEROUS AND VERY SCARY PROBLEM AND I AM GRATEFUL TO NOT HAVE CAUSED HARM TO ANYONE. MY GAS CONSUMPTION VARIES BECAUSE OF THE REQUIRED PEDAL PRESSURE SOMETIMES NEEDED TO ACCELERATE SINCE THE GEARS SEEM NOT TO SWITCH OVER AS THEY SHOULD. ALSO, MY RADIO HAS BEEN BLACKING OUT, TURNING OFF AND ON, AND FAILING TO WORK AT ALL. HAVE AN APPOINTMENT WITH THE DEALER TOMORROW FOR WHAT WAS EXPLAINED TO ME AS A NEEDED "SOFTWARE UPDATE." THIS IS A NEW TRUCK. MY JEEP HAS NOT YET MADE IT TO THE REQUIRED MILES FOR ITS FIRST OIL CHANGE. (SIGH). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680809February 3, 2015
POWER TRAIN
TRANSMISSION DOWN SHIFTS ON DOWNHILL AT TIMES. RPM INCREASES AND VEHICLE SPEEDS UP BEFORE COMPLETING THE DOWN SHIFT. THE TRANS. SHOULD NOT BE DOWN SHIFTING ON ITS OWN IN THIS SITUATION. THIS WILL BE DANGEROUS IN SNOWY CONDITIONS, AS THE SHIFT IS UNEXPECTED. THE TRANS. IS INCONSISTENT ON LEVEL DRIVING. SOMETIMES IT PICKS GEAR 7, OTHER TIMES IT PICKS GEAR 8. THIS AFFECTS GAS MILEAGE AND CANNOT BE OVER RIDDEN BY USING THE MANUAL SHIFT MODE. I AM AT THE MERCY OF THE TRANSMISSION. THE MANUAL SHIFT OVERRIDE IS VIRTUALLY USELESS. I CANNOT OVERRIDE THE GEAR SELECTED. THE INDICATOR SHOW ONLY SHOWS THE SHIFTER ACTIONS. I DOES NOT INDICATE THE GEAR YOU ARE ACTUALLY IN. THE TRANS. DOES NOT RESPOND TO MANUAL SHIFTING PREFERENCES. IT WILL BE DANGEROUS IN WINTER WEATHER WHEN YOU CANNOT DEPEND ON A MANUAL DOWNSHIFT TO MAINTAIN CONTROL OF THE VEHICLE. I AM USED TO OTHER MANUFACTURERS TRANSMISSIONS THAT LOCK IN AND HOLD THE MANUAL GEAR SELECTED. I SUSPECT THAT THERE WILL BE CHEROKEE ACCIDENTS IN WINTER WEATHER DUE TO LOSS OF CONTROL, BECAUSE THE TRANSMISSION EITHER HAS A MIND OF ITS OWN WHICH IS INCONSISTENT, OR BECAUSE MANUAL TRANSMISSION CONTROL IS INEFFECTIVE, AND NONRESPONSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680443February 2, 2015
POWER TRAIN
THIS 2015 JEEP CHEROKEE LIMITED, WITH V6 ENGINE AND 9 SPEED AUTOMATIC TRANSMISSION, OPERATED SMOOTHLY FOR 750 MILES, BUT THEN SUDDENLY THE TRANSMISSION BEGAN TO DOWNSHIFT VERY ROUGHLY WHEN COASTING TO A STOP OR BRAKING TO A STOP. THE PROBLEM APPEARS TO BE WITH THE SHIFTS BELOW FIFTH GEAR. WHEN COASTING, AS THE DOWNSHIFT TO EITHER 4TH OR 3RD GEAR OCCURS, THE ENGINE REVS AND THE CAR ACTUALLY ACCELERATES BRIEFLY (FOR 1 OR 2 SECONDS) ON ITS OWN. IN HEAVY TRAFFIC, THAT MAKES QUICKLY APPLYING THE BRAKES MANDATORY TO AVOID GETTING TOO CLOSE TO (OR HITTING) THE CAR IN FRONT OF YOU AS THE VEHICLE ACCELERATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680463February 2, 2015
POWER TRAIN
WHEN IDLING AFTER A 20 MINUTE DRIVE, THE "SERVICE TRANSMISSION" WARNING AND THE "CHECK ENGINE LAMP" CAME ON AND WOULDN'T TURN OFF. I MANAGED TO DRIVE SLOWLY HOME - IT WAS ABOUT 20F AND SNOWING - IN A DESERTED AREA. VERY BAD SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680460February 2, 2015
POWER TRAIN
CAR HAS ROUGH GEAR CHANGES WHEN DECELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680461February 2, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR LUNGES FORWARD WHEN DECELERATING. NEED TO PRESS HARD ON BRAKE TO CONTROL SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679896January 30, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
THE CHECK ENGINE LIGHT GOES ON AND THE CAR DOES NOT DOWNSHIFT PROPERLY. THE ENGINE REVS UP OVER 2500 RPMS AND THE VEHICLE ACCELERATES ON ITS OWN WHEN APPLYING THE BRAKES AND TRYING TO SLOW DOWN. (LAST NIGHT THE CAR REVVED UP TO 3200 RPMS WHEN COMING TO A STOP.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679450January 28, 2015
POWER TRAIN, ENGINE
WHEN DRIVING THE VEHICLE, DASH LIGHTS WOULD FLASH AND CHECK ENGINE LIGHT WOULD COME ON. MESSAGES WOULD STATE THE THERE WAS A FAILURE WITH THE START/STOP OR 4X4 OR TRANSMISSION. VEHICLE WOULD NOT ENGAGE ANY GEARS, D (DRIVE) INDICATE WOULD BE FLASHING, AND I COULD ONLY REV THE ENGINE. VEHICLE WOULD NOT ADVANCE AND WOULD NOT ENGAGE ANY GEARS. HAD TO SHUT OFF ENGINE AND TURN IT BACK ON SEVERAL TIMES TO GET THE TRANSMISSION TO ENGAGE. CHECK ENGINE LIGHT IS STILL ON. TAKEN IN FOR SERVICE FOUR TIMES NOW, UPDATE FIRMWARE, REPLACE PCM, AND NOW THEY ARE GOING TO REPLACE THE WIRING HARNESS. VEHICLE PURCHASED ON 12/31 AND HAS BEEN IN FOR SERVICE WITH MAJOR FAILURES WITH THE TRANSMISSION SINCE 1/13/2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678438January 22, 2015
POWER TRAIN
2015 JEEP CHEROKEE LATITUDE. WHEN COMING TO A STOP, AT ABOUT 25 MPH, THE TACHOMETER READS 1250 RPM THEN THE TRANSMISSION DROPS OUT OF GEAR WHICH MAKES THE VEHICLE SPEED UP, MAKING ME BRAKE HARDER, THEN THE TRANSMISSION DOWNSHIFTS AND THE ENGINE REVS UP TO 2000 RPM MAKING THE CAR LURCH FORWARD. THIS IS DANGEROUS AND HAS MADE ME FEEL LIKE I MAY REAR END A CAR ON SEVERAL OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678215January 22, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CONTACT STATED THEY LOOKED OUT THE FRONT PASSENGER SIDE WINDOW AND SAW A GLOW COMING FROM UNDER THE VEHICLE AS THE PARKING BRAKE LIGHT AND ALL DASH LIGHTS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER SAFELY AND EXITED THE VEHICLE. THE CONTACT MENTIONED THAT FLAMES WERE EMITTING FROM THE ENGINE COMPARTMENT AND SHORTLY AFTER THE ENTIRE VEHICLE ENGULFED IN FIRE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT DIAGNOSED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,300.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672278January 13, 2015
POWER TRAIN
AS I WAS GETTING OFF THE FREEWAY, THE VEHICLE WAS DOWN SHIFTING, AND AS IT GOT TO THE LOWER GEARS, STARTED GETTING VERY JUMPY. WHEN IT GOT TO FIRST GEAR, IT SEEMED THAT IT DOWNSHIFTED ALL THE WAY INTO NEUTRAL. WHEN STARTING FROM A DEAD STOP, THE VEHICLE WOULD JUMP INTO FIRST GEAR AND WAS JUMPY SHIFTING UP GEARS. I TOOK THE VEHICLE TO THE DEALER, AND THEY TOLD ME THE TRANSMISSION NEEDED TO BE REPLACED. THEY ALSO SAID IT WAS STILL DRIVABLE. I WAS OUT OF TOWN AT THE TIME SO I JUST PLANNED TO TAKE IT TO MY LOCAL DEALER WHEN I GOT HOME, AS THEY SAID IT WOULD BE ABOUT A WEEK BEFORE A NEW TRANSMISSION WAS AVAILABLE. I LEFT THE DEALERSHIP AND DIDN'T MAKE IT MORE THAN A MILE BEFORE I LOST ALL USE OF THE TRANSMISSION, AND HAD TO BE TOWED BACK TO THE DEALERSHIP. THEY HAVE SINCE REPLACED THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672141January 13, 2015
VISIBILITY/WIPER
THE HEATING ELEMENT IN THE WINDSHIELD SHORTED CAUSING EXTREME HEAT AND THE ELEMENT WAS GLOWING. THIS CAUSED THE WINDSHIELD TO BREAK. PIECES OF SHATTERED GLASS WERE INSIDE THE CAR ON THE CENTER CONSOLE AS WELL AS ON THE DASH. BOTH PANES OF GLASS WERE CRACKED, BUT ONLY THE INSIDE SEEMED TO "EXPLODE" CAUSING A CHUCK OF GLASS TO SHOOT LOOSE. THIS WAS CONFIRMED BY A SAFELITE EMPLOYEE WITH 29 YEARS EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672201January 13, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY, ENGINE
NEW JEEP CHEROKEE 2015 VEHICLE WAS PURCHASED EVENING JAN 2, 2015 FROM. PERRY CHRYSLER/JEEP, NATIONAL CITY, CA. DRIVEN TOTAL LESS THAN 100 MILES. ON JAN 4 DRIVER NOTICED OILY SMELL WHEN DRIVING. IMMEDIATELY AFTER BEING PARKED AT HOME WHITE SMOKE CAME OUT OF HOOD. WITHIN SECONDS THE ENTIRE CAR WAS ENGULFED IN FIRE, FLAMES 20 FEET HIGH. BURNING OIL OR FUEL RAN DOWN THE STREET OVER 50 YARDS. TWO LOCAL SAN DIEGO TV STATIONS HAVE VIDEOS OF FIRE, INCLUDING OUR OWN VIDEO ON FACEBOOK. AVAILABLE UPON REQUEST. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10670935January 8, 2015
POWER TRAIN, SERVICE BRAKES
WHEN COASTING OR COMING TO A STOP, JEEP WILL ACCELERATE/JUMP FORWARD WHILE IN 4TH GEAR. THIS IS VERY DANGEROUS ON ICY ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670034January 5, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45. UPDATED 3/13/15*CN UPDATED 9/12/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669614January 2, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
LOUD NOISE FROM THE ENGINE/TRANSMISSION THEN THE CAR COMPLETELY SHUTS DOWN AND COMES TO A COMPLETE STOP IN THE ROAD. THE CAR WILL THEN RESTART ALL SYSTEMS WITH CHECK ENGINE LIGHT ON. HAS HAPPENED AND BEEN TAKEN TO THE DEALERSHIP FOR REPAIRS ON 10/20/2014, 12/1/2014, 12/3/2014,12/12/2014,12/22/2014. DEALERSHIP NOR CHRYSLER KNOW WHAT IS CAUSING THE ISSUE AND WILL NOT DO ANYTHING EXCEPT TRY TO REPAIR. I HAVE CONCERNS THAT IF THIS ISSUE HAPPENS AT HIGHER SPEEDS ON INTERSTATE WHAT WOULD HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668629December 29, 2014
POWER TRAIN, SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE BRAKING AT 24 MILES PER HOUR THE CAR ABRUPTLY DOWNSHIFTS AND CAUSES THE VEHICLE TO ACCELERATE. I HAVE NOTICED THE LONGER I DRIVE THE VEHICLE, IT WILL HAPPEN WHILE I AM SLOWING DOWN AT HIGHER SPEEDS AT WELL. I HAVE TAKEN THE JEEP TO THE DEALERSHIP AND THEY HAVE FLASHED AND UPDATED MY TRANSMISSION BUT THEY SAID IT WAS FIXED BUT IT WAS NOT. IT IS ACTING UP MORE THAN IT WAS BEFORE. IT IS INCREDIBLY DANGEROUS TO DRIVE THIS CAR ESPECIALLY WHEN TRYING TO BRAKE AROUND A CURVE BECAUSE IT WILL SPEED UP BY ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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