Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11144622November 1, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY CAR CONTINUES TO STALL INTERMITTENTLY. I RECEIVED MY CAR BACK FROM THE SERVICE DEPARTMENT ON 31-OCT-2019. LATER THAT DAY, ON MY WAY HOME FROM WORK, MY CAR STALLED GOING APPROXIMATELY 25 MILES PER HOUR. THE VEHICLE LOST ALL POWER AND CAME TO A STOP ON THE 405 FREEWAY. I WAS IN STOP AND GO TRAFFIC, WHICH MAY HAVE SAVED MY LIFE SINCE OTHER VEHICLES WERE DRIVING SLOW AND AT TIMES STOPPED. THIS ALLOWED ME SOME TIME WHILE I ATTEMPTED TO RESTART THE VEHICLE. IT RE-STARTED AND I MADE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144115October 30, 2018
POWER TRAIN
VEHICLE WILL NOT FULLY ENGAGE INTO "DRIVE". VEHICLE WILL JERK AND LUNGE FOR ABOUT 5 SECONDS BEFORE IT IS FULLY ENGAGED INTO "DRIVE". HAPPENS MOST OFTEN ON COLD START UPS AFTER THE VEHICLE HAS SAT FOR AT LEAST 2 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144117October 30, 2018
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. HAD IT TOWED TO THE DEALERSHIP AND THEY REPLACED THE PARK/NEUTRAL SAFETY SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144180October 30, 2018
UNKNOWN OR OTHER
I HAD JUST PURCHASED MY VEHICLE THE DAY BEFORE. WHILE AT A STOP SIGN THE VEHICLE FAILED TO RESTART AFTER RELEASING THE BRAKE. THE ENGINE STALLED, THE BATTERY LIGHT CAME ON AND A MESSAGE THAT READ TO PLACE THE VEHICLE IN PARK THEN BACK INTO GEAR. TRIED THAT SEVERAL TIMES, IF I RELEASED THE BRAKE IT WOULD ROLL BACK. I PUT THE VEHICLE IN PARK SHUT THE IGNITION OFF AND RESTARTED THE VEHICLE. ONCE I DID THAT THE VEHICLE RAN FINE. I TOOK MY VEHICLE IN FOR SERVICE, NO CODE CAME UP. I WAS TOLD THAT IT WAS A BAD BATTERY. I DO ON OCCASION FEEL LIKE THE CAR IS GOING TO STALL WHILE DRIVING OR FROM A STOPPED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143960October 29, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY 2019 JEEP CHEROKEE LATITUDE WAS JUST EXITING THE INTERSTATE AND APPROACHED A LIGHT ON THE OFF RAMP. UPON STOPPING AND TRYING TO ACCELERATE MY JEEP BEGAN BEEPING AND THE "DRIVE (D)" STARTED BLINKING ON THE DASH AND GEAR. DURING THIS TIME MY VEHICLE WOULD ROLL BACKWARDS TO THE OFF RAMP UNLESS THE EMERGENCY BREAK WAS ENGAGED. I WAS NOT ABLE TO PRESS THE GAS, SHIFTING INTO OTHER GEARS DID NOT DO ANYTHING AND THE BREAKS WERE LOCKED OUT. I WAS SITTING IN THE BIKE LANE BLOCKING TRAFFIC AND HOPING TO NOT GET HIT. I WAS ABLE TO ROLL DOWNHILL ABOUT 50FT AND STEER ONTO A SIDE STREET. ONCE THERE I AGAIN TRIED TO SHIFT TO DIFFERENT GEARS AND NOTHING SEEMED TO WORK. AS MENTIONED MY BREAKS WERE LOCKED AND THE GAS PEDAL WAS OUT OF SERVICE. FINALLY, AFTER EXITING THE MAJOR INTERSECTION I TRIED TURNING THE CAR OFF AND BACK ON AND IT SEEMED TO CLEAR THE ERROR. MY CAR IS CURRENTLY IN THE SHOP FOR THIS PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS THOUGH. IF THIS WOULD HAVE HAPPENED SECONDS BEFORE SERIOUS INJURY OR DEATHS COULD HAVE BEEN INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142832October 26, 2018
ENGINE
CAR WILL ABRUPTLY STOP WITH NO WARNING THEN BATTERY LIGHT WILL TURN ON. CANNOT ALWAYS GET CAR TO CRANK BACK OVER QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142463October 24, 2018
ENGINE
WHILE DRIVING ON A MAJOR HIGHWAY DURING RUSH HOUR, IN THE FAST LANE TRAVELING AT 70 MPHS, THE ENGINE COMPLETELY SHUT OFF. IT WAS LEFT COSTING AND SLOWING IN SPEED. NO STEERING OR BREAKING WERE EFFECTED. ONCE I WAS ABLE TO GET TO THE BREAKDOWN LANE THE THE ENGINE DID RESTART WHILE IN LOW SPEED (30MPH) AND CREEPING ALONG THE BREAK DOWN LANE THE ENGINE WAS 3RPMS AND SHUT OFF AGAIN. NEEDING TOWING AND IS CURRENTLY IN FOR REPAIR. 1900 MILES TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141978October 23, 2018
ELECTRICAL SYSTEM
I HAVE A 2019 JEEP CHEROKEE WITH 4,800 MILES. PERIODICALLY WHILE DRIVING, THE BATTERY/VOLTAGE INDICATOR COMES ON AND THE CAR COMPLETELY SHUTS DOWN. IT HAS BEEN VERY SCARY AND DANGEROUS. THIS HAS ONLY HAPPENED ON SLOWER, CITY STREETS SO FAR. THE CAR RESTARTS AFTER ITS PUT IN PARK. ITS AT THE DEALER, BUT NO LUCK FINDING A CAUSE YET. I HAVE ATTACHED A PHOTO OF WHAT IT LOOKED LIKE WHEN IT LAST OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141698October 21, 2018
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
FIRST WE WEREN'T ABLE TO TAKE VEHICLE HOME THE DAY WE SIGNED THE FINANCE PAPERS, 8/19/18, DUE TO BATTERY BEING DEAD. WE THEN PICKED UP CAR ON 8/20/18. KEPT VEHICLE TILL AROUND THE 23RD. THE JEEP CHEROKEE TURNED OFF IN TRAFFIC AND WENT INTO BATTERY PROTECTION MODE. WE HAD TO PUT CAR IN PARK AND RESTART. WE WERE ALMOST REAR-ENDED. I THEN CALLED DEALERSHIP TO TALK TO SALESMAN AND HE WAS BUSY SO I ASKED FOR MANAGER WHO THEN TOLD ME THAT THE SALESMAN WOULD CALL ME BACK. WHEN I TOLD SALESMAN ABOUT THE INCIDENT I WAS TOLD TO DRIVE WITH START-STOP FUNCTION OFF AND TO WAIT TILL NEXT DAY TO SEE IF IT DID IT AGAIN. THE VEHICLE DIDN'T START IN THE MORNING AND THEN TRIED SECOND TIME AND IT TURNED ON IN BATTERY PROTECTION MODE SO I TOOK IT IN TO DEALERSHIP AND WAS GIVEN A LOANER. WE THEN PICKED UP CHEROKEE ON OR AROUND 8/31/18. WE WERE TOLD THE BATTERY WAS RECHARGED. THE CHEROKEE THEN STARTED TO TURN OFF AGAIN IN TRAFFIC SO I TOOK IT BACK ON 9/5/18. I WAS GIVEN ANOTHER LOANER. I WAS THEN TOLD TO PICK UP CHEROKEE ON 9/18/18. I WAS TOLD THAT THEY DIDN'T FIND ANYTHING AND COULDN'T RECREATE THE INCIDENT. EVER SINCE WE RECEIVED THE CHEROKEE BACK ON THE 18TH WE KEEP THE START-STOP FUNCTION OFF. NOW THE TIRE PRESSURE SENSORS KEEP COMING ON AND OFF AND THE GAS IS GOING AT A FASTER RATE THEN BEFORE. NOT SURE IF SENSORS ARE WORKING CORRECTLY. TOOK CAR BACK TO DEALERSHIP ON SUNDAY 10/14/18 AND WAS TOLD TO CALL SERVICE THE NEXT DAY BECAUSE THEY HAD NO LOANERS. TODAY 10/21/18 VEHICLE TURNED OFF WHILE DRIVING OUT OF PARKING SPACE. CAR RESTARTED BUT DO NOT TRUST DRIVING THIS VEHICLE WITH MY FAMILY INSIDE. THERE HAS BEEN SEVERAL TIMES THE VEHICLE DIDN'T ACCELERATE WHILE STEPPING ON THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141455October 19, 2018
ENGINE
2019 JEEP CHEROKEE WITH ABOUT 2000 MILES ON IT SUDDENLY STALLED WHILE DRIVING AT APPROXIMATELY 10 MPH TWICE NOW. AFTER PUTTING IT IN PARK AND A FEW TRIES AT RESTARTING THE CAR RAN OK. THIS OCCURRED ON 10/17/18 AND 10/19/18 WITHIN A HALF MILE FROM HOME AFTER STARTING IT FOR THE FIRST TIME IN THE MORNING. WEATHER CONDITION WAS APPROXIMATELY 70 AND SUNNY AFTER OVERNIGHT TEMPS OF ONLY LOW 60'S. LOOKING ONLINE AT COMPLAINTS, THIS APPEARS TO BE AN ISSUE MANY PEOPLE ARE EXPERIENCING WITH NO REAL REMEDY FROM DEALERSHIPS. I TOO HAVE NO CHOICE BUT TO TAKE IT TO A DEALERSHIP AND HOPE THEY FIND A ISSUE THAT CAN BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141036October 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY 2019 JEEP CHEROKEE WILL JUST RANDOMLY SHUT OFF WHILE DRIVE I WILL LOSE POWER TO POWER STEERING AND ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141087October 17, 2018
POWER TRAIN
WHILE STOPPING AT A STOP SIGN, THE D ON THE GEAR SHIFT STARTED FLASHING. I LOST THE ABILITY TO ACCELERATE AND THE CAR STARTED ROLLING BACKWARDS. I HAD TO STOP, TURN THE CAR OFF AND RESTART IT. UPON TAKING IT TO THE DEALERSHIP THEY SAID IT DIDN'T THROW ANY CODES AND TO BRING IT BACK IT IF HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140723October 16, 2018
STEERING
VEHICLE WAS LEASED ON 10/5/18. ON 10/13/18 WITH 342 MILES WHILE DRIVING ON A HIGHWAY TOWARDS THE MOUNTAINS AND MAKING A TURN INTO AN EXIT THE STEERING WHEEL LOCKED UP AND STEERING WHEEL SERVICE LIGHT WENT ON. THE CAR ALMOST SMASHED INTO THE SIDEWALL. I WAS ABLE TO STOP THE VEHICLE IN TIME TO AVOID ANY ACCIDENTS. THERE WAS ALSO BURNED SMELL COMING OUT OF THE HOOD. THE CAR WAS TOWED TO THE NEAREST DEALERSHIP. THE DEALERSHIP ADVISED ME THAT THEY HAVE NO AVAILABLE LOAN CARS AT THE MOMENT AND TO REACH OUT TO CHRYSLER CORP. I HAVE STILL HAVE NOT HEARD BACK FROM THE DEALERSHIP NOR THE CASE MANAGER FROM CHRYSLER CORPORATION. I HAVE MADE NUMEROUS ATTEMPTS TO REACH TO SOMEONE WITH NO LUCK. I AM SURPRISED AT THE WAY THE DEALERSHIP WHERE I LEASED THE CAR, THE DEALERSHIP WHERE THE CAR WAS LEFT FOR DIAGNOSES AND THE CHRYSLER CORP IS HANDLING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140465October 15, 2018
ELECTRICAL SYSTEM, WHEELS
WHILE VEHICLE IN MOTION, CHARGING SYSTEM/BATTERY WARNING LIGHT ILLUMINATED. WITHIN 5 MINUTES OF THIS INCIDENT, TIRE PRESSURE/RUN FLAT WARNING INDICATOR ILLUMINATED. RECOMMENDED PRESSURE OF 36 PSI INCORRECT. RECEIVED 2 RECALL NOTIFICATIONS ON APP AND EMAIL. THEN BOTH RECALLS DISAPPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140138October 13, 2018
UNKNOWN OR OTHER
DRIVING THE VEHICLE OUT OF THE BUILDING UNDERGROUND PARKING GARAGE THE VEHICLE STOPPED MOVING SUDDENLY AND STARTING GOING BACKWARD I PUT THE EMERGENCY BREAK ON RESTARTED THE ENGINE RELEASED THE BREAK BUT IT DIDN'T RESPOND SO I DROVE THE VEHICLE TO THE NEAREST PARKING SPACE IN THE PARKING LOT TRIED TO RESTART THE VEHICLE THE ENGINE WOULD START BUT BOTH BREAKING SYSTEM IS ON AND WOULDN'T RELEASEAND STEERING WHEEL IS NOT TURNING. I CALLED THE DEALER AND THEY GAVE ME THE NUMBER FOR THE JEEP TOWING SERVICE. THE VEHICLE WENT IN TO THE DEALERS SERVICE DEPARTMENT THE TOLD ME THE ALTERNATOR IS OVER CHARGING AND NEEDS A NEW PART THEY REPLACED THE PART THEY THEN INFORMED THAT THE VEHICLE IS NOT WORKING STILL AND THEY ARE NOT SURE WHAT'S WRONG YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139991October 12, 2018
ENGINE
VEHICLE SHUTS OFF WHILE DRIVING, CAUSING ME TO HAVE TO PUT IT IN PARK AND RE-START THE ENGINE. TWO TIMES WHEN IT HAPPENED, I WASN'T GOING FAST ENOUGH TO COAST TO THE SHOULDER, SO HAD TO START THE VEHICLE IN THE MIDDLE OF THE STREET. VEHICLE HAS A HARD TIME STARTING ONCE STALLED. SERVICE DEPARTMENT AT DEALERSHIP INFORMED ME OIL WAS LOW, VEHICLE WASN'T DUE FOR AN OIL CHANGE YET. NO WARNINGS OR INDICATOR LIGHTS THAT OIL LEVEL WAS LOW. SERVICE TECHNICIAN SAID TO CHECK OIL EVERY 1000 MILES, ON A BRAND NEW VEHICLE. SAID THIS ENGINE USES A LOT OF OIL. I'M CONCERNED AT PULLING ONTO A BUSY ROAD OR INTO TRAFFIC AND HAVING VEHICLE DIE ON ME AND GETTING HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139602October 11, 2018
ENGINE
THE ENGINE SHUT OFF WHILE DRIVING THE VEHICLE AT 40 MILES PER HOUR. THE CAR HAD 972 MILES ON IT, AND WAS PURCHASED NEW A FEW WEEKS AGO. *DT CONSUMER STATED CAR IS NOT REPAIRED AND THE DEALER WAS NOT ABLE TO FIND ANYTHING WRONG WITH THE CAR. UPDATED 11/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139496October 10, 2018
POWER TRAIN
A WEEK AFTER BUYING THE VEHICLE I STARTED TO FEEL IT SHIFT ROUGH AND HARD. CAN LITERALLY HEAR IT SHIFT LIKE METAL ON METAL. GOT PROGRESSIVELY WORSE AND TOOK IT TO THE DEALER. WAS TOLD NEED A NEW TRANSMISSION VALVE BODY. THIS IS VERY DISHEARTENING. A BRAND NEW 2019 VEHICLE. I DID RESEARCH ON THIS CAR BEFORE I BOUGHT IT. IT SEEMS THE 2014 AND 2015 MODELS WERE THE ONES WITH THE TRANSMISSION PROBLEMS. THERE WAS NOT MUCH COMPLAINT-WISE AFTER THOSE YEARS, SO I THOUGHT I WOULD GIVE IT A SHOT AS THE VEHICLE WAS REASONABLY PRICED AND HAD EVERYTHING I WANTED. WELL, IT SEEMS THIS 2019 IS EXPERIENCING THE EXACT SAME ISSUES AS THE 2014 AND 2015 MODELS. THEY ORDERED THE TRANSMISSION VALVE BODY AND HAD IT INSTALLED. IT SOMEWHAT HELPED WITH HIGHER GEARS BUT IT STRUGGLES FINDING LOWER GEARS STILL AND THERE IS SEVERE HESITATION WHEN SLOWING DOWN AND THEN ACCELERATING. VERY HARD TO CLEAR INTERSECTIONS WHEN MAKING LEFT TURNS AND IT SLAMMED INTO FIRST GEAR VERY HARD ONE TIME SLOWING DOWN AND THEN PRESSING THE ACCELERATOR. VERY DANGEROUS TO DRIVE. YOU CAN ALSO HEAR IT SHIFT LOUDLY WHEN IT DOWN SHIFTS TO FIRST GEAR, AGAIN LIKE METAL ON METAL AS I STATED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139498October 10, 2018
ENGINE
THE VEHICLE IS BURNING OIL. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE COMPONENTS OR ON MY GARAGE FLOOR. I HAVE ALWAYS CHECKED MY OIL FAITHFULLY ON ALL MY VEHICLES AS I GO OUT OF TOWN ONCE A MONTH. WHEN I GOT THE VEHICLE BRAND NEW I IMMEDIATELY CHECKED THE FLUID LEVELS. THE OIL LEVEL WAS HALF WAY BETWEEN THE HASH MARKS ON THE DIP STICK. WITHIN A MONTH AND A HALF I NOTICED A DECREASE IN THE OIL LEVEL. I HAVE HAD THE VEHICLE FOR 5 MONTHS AND THE OIL LEVEL IS BARELY ABOVE WHERE THE HASH MARKS START. THIS IS UNACCEPTABLE. I REPORTED THIS WHEN THEY REPLACED MY TRANSMISSION VALVE BODY DUE TO ANOTHER ISSUE. I WAS TOLD THE OIL IS WITHIN THE HASH MARKS AND IT IS FINE. IT IS NOT FINE WHEN A NEW VEHICLE IS BURNING THIS MUCH OIL. I HAVE READ REPORTS OF THE VEHICLE STALLING BEING LOW ON OIL. I CANNOT HAVE THIS HAPPEN TO ME GOING OUT OF TOWN. I HAVE SCHEDULED AN APPOINTMENT TO HAVE THIS ADDRESSED AGAIN BECAUSE THEY DID NOT DOCUMENT ANYTHING WHEN I REPORTED IT TO THE DEALER THE FIRST TIME. *DT UPDATED 12/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139492October 10, 2018
ENGINE, POWER TRAIN
DRIVING UP A HILL TO A STOP SIGN AND ONCE I REACHED THE TOP OF THE HILL AT THE STOP SIGN THE VEHICLE SHUT DOWN. THE BATTERY LIGHT CAME ON THE DASHBOARD. NO OTHER LIGHTS. WAS ABLE TO PUT IN PARK AND RESTART THE VEHICLE. VEHICLE RAN ROUGH RIGHT AFTER THIS HAPPENED. I WAS ONLY A COUPLE BLOCKS FROM MY HOME SO PULLED INTO MY GARAGE AND SHUT THE VEHICLE OFF. LET IT SIT A COUPLE MINUTES. RESTARTED IT AND DROVE IT A FEW BLOCKS. EVERYTHING SEEMED OK. CALLED DEALER AND REPORTED THE ISSUE. SETUP A TIME TO HAVE IT LOOKED AT WHEN THEY WERE GOING TO REPLACE THE TRANSMISSION VALVE BODY DUE TO SHIFTING ISSUES THEY DIAGNOSED ON A PRIOR APPOINTMENT. WHEN I RECEIVED THE VEHICLE BACK AFTER THEY LOOKED AT IT AND REPLACED THE TRANSMISSION VALVE BODY, THEY INDICATED THEY COULD NOT FIND ANYTHING WRONG. THIS IS VERY DANGEROUS AND UPSETTING BECAUSE I SEE THERE WAS RECALL FOR THIS EXACT SAME ISSUE OF STALLING OUT. HOWEVER, MY VEHICLE IS NOT PART OF THE RECALL BECAUSE IT DOES NOT FALL WITHIN THE PRODUCTION START AND ENDING DATE TIMEFRAME? SEEMS TO ME JEEP IS JUST TRYING TO SAVE MONEY AND GETTING AWAY WITH NOT REPAIR ADDITIONAL VEHICLES THAT ARE UNSAFE. THIS IS JUST WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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