Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11737368May 12, 2026
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:SHAFT:OUTPUT
See attached letter for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736883May 10, 2026
UNKNOWN OR OTHER
2019 Jeep Cherokee. In December 2023, when I took my foot off the brake at a light, the car stalled out and would not start afterward. I was using the auto start/stop feature. Of course it started when the tow arrived, but I took it to the dealer anyway for safety. I had a new starter put in under warranty by the dealer. Code was a faulty starter. In April 2026, the same thing happened and was not covered because the 2 year warranty expired. Stalled out, while taking my foot off the brake at a red light. I had forgotten to turn off the auto start/stop. Thankfully, I was in a safe area and people were able to go around me. Private mechanic said a wire was out of place and a battery cell was a little low. They fixed it, but 1 month later it happened again in May 2026. It was taking a split second longer to start and it did not feel very powerful in comparison (same thing in April). This time, I returned to it after work, and it simply would not start. I assume the starter had simply died due to hearing 1 "click". Not sure why another starter blew in 2.5 years! I am fortunate to not have been stalled on a major highway! They've been coded as faulty starters, but how long are these things actually supposed to last? 2.5 years is way too short. Currently waiting to get my second replacement starter since buying the car used in November 2020. Has over 155,000 miles. No complaints other than this. I do not use the auto start/stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736628May 8, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736006May 6, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the 4WD drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the PTO had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car Shield declined the repairs due to Carfax's previous report indicating the failure had already been addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736081May 6, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the FWD warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735856May 5, 2026
POWER TRAIN, ELECTRICAL SYSTEM
Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735346May 3, 2026
ENGINE
I was on a highway in the Middle Lane to accelerate, and after that the car started to lose power and acceleration and the engine started to make noise and I saw smoke behind me. It was only at this point that an engine light came on and then it went off and did not return. It was a safety hazard and dangerous because it lost power on a highway And there were cars around me doing 60 to 80 mph and I had to navigate and then quickly to exit. I exited the highway and pulled off as soon as it was safe, Although I had very little power to do so., The car was towed to a mechanic who said there was a cylinder 1 scoring and cracking of piston. The car was towed to a Jeep dealership who told me it just needed a cylinder pack and it was only $1,000. They kept the car for a week and didn't answer calls until we went over there. The service manager told us we did in fact need a new engine. This is where I bought the car and I still owe $6,000 on it and now I'm looking at a $8,000 job. I have contacted Stellaris and opened a case on April 23rd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735221May 1, 2026
POWER TRAIN, SERVICE BRAKES
My vehicle has an open PTU recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in Anchorage, AK to have the PTU recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the PTU recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete PTU failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the PTU recall could damage and that I also need to pay out of pocket for the PTU. This has been extremely frustrating and given the pictures and evidence submitted for PTU failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735222May 1, 2026
POWER TRAIN, ENGINE
while driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734797April 30, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "Service 4WD" was displayed, immediately followed by the message "4WD System Unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the Power Transfer Unit(PTU) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734378April 28, 2026
Carry Handle, Shell, Base
Have the seat installed using the lever lock system which chicco states is a lock off system and the seatbelt does not need to be locked off. After a few days the install becomes completely loose. I am also able to pull the top part of the seatbelt towards the buckle while it is installed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734005April 27, 2026
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the RPM was unexpectedly elevated. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed from the scene. After the failure, the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and it was determined that the pistons and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734086April 27, 2026
POWER TRAIN
I received a safety recall for the PTU unit on my 2019 jeep cherokee, the service 4x4 system light was on. I took it to the dealership where they said they cleared the recall but the light was still on and the 4x4 system still did not work. They told me they did what they were supposed to…period. Now when i look up for recalls nothing comes up, but they light is still on and the system doesn’t work. I just received a letter from FCA US that states the warranty has been extended to “unlimited years/unlimited miles from the date of completion of Safety Recall 01C “. I called again about the extended warranty and now i am told that because the recall was cleared there is no warranty, i don’t understand because the PTU system does not work yet there is an unlimited warranty on it that they say is no good ????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733364April 23, 2026
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
I brought the vehicle in November 2023 and the vehicle has been taken back to the dealership on numerous occasions due to the vehicle jumping/launching forward at low speeds, the power decreasing and then launching, the wheels for front end feels and sounds like something is breaking and the rear feels like something is broken and none of this has been addressed. I’ve been complaining some the end of November 2023. Vehicle also hesitate when pulling off. The electrical system in the car keeps overheating and then resetting. The screen gets hot to touch and freezes as wells as freezing when it very cold outside. At any temperature the screen goes black and will not comeback on for hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732720April 21, 2026
POWER TRAIN
While driving my car will some time cut off by itself or it seems like it is shifting gears while I am driving and make this jerk while driving.I have not had any accidents and the dealership says everything looks fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732735April 21, 2026
ELECTRICAL SYSTEM, ENGINE
Loss of driver power- while driving on the freeway/street at a speed car shut off. which it might have cause accident and injured myself and/or others No the problem has not been reproduced by manufacture No the vehicle has not been inspected by dealer. Took the car to an independent service center and unable to confirm defect. The incident been ongoing since yearly last year. It stops and comes back to shut off while driving. engine lights pop up and battery- I have taken care to check battery and is good. Noticed there was a recall for loss of driver power (Recall # 01c) which is what's happening with my car. But my vin num does not come up.. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732457April 20, 2026
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2019 Jeep Cherokee. The contact became aware of a fluid leak on the driveway. The contact inspected the rear of the vehicle and discovered that the fluid leak was coming from the transmission case. The contact associated the failure with an unknown recall. Neither the dealer nor the manufacturer was contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732172April 19, 2026
POWER TRAIN
rear differential casting deuterated. Retainer ring gone-snap ring land eroded. RDM clip is missing. in need of right rear suspension knuckle and bearing parts. diagnosed by Friendly of Rome New York 7/30/2025. Found during annual inspection. No warning messages or failure prior to this date. New rear differential due to arrive 4/2/2026, Friendly Jeep Rome NY at my expense. Risks: catastrophic failure rear wheel lockup, loss of vehicle control and drive shaft breakage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731564April 16, 2026
POWER TRAIN
The failure involves the drivetrain system, specifically the Power Transfer Unit (PTU) and rear differential. The PTU is under Safety Recall 01C. The differential damage is present and the vehicle is available for inspection upon request. This issue creates a safety risk due to potential loss of drive power and malfunction within the 4WD system, which could affect vehicle control, especially during normal driving conditions. The problem has been evaluated by a Jeep dealership. The dealership confirmed drivetrain-related issues and stated they cannot rule out that the unresolved recall condition contributed to damage within the drivetrain system. The vehicle has been inspected by the dealership service department. The manufacturer has been contacted and a case was opened and denied without conclusive proof that the failure is unrelated to the recall. Prior to failure, the vehicle displayed an active “Service 4WD” warning message, indicating a fault in the drivetrain system. This warning has been present and is ongoing. This vehicle had an unresolved safety recall (01C) due to no remedy being available at the time. The vehicle continued operating with a known defect and is now experiencing failure within the same system. The manufacturer has denied responsibility despite the dealership being unable to rule out a connection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731567April 16, 2026
UNKNOWN OR OTHER
The vehicle experienced a failure of the Power Transfer Unit (PTU) associated with the 4WD system. Prior to the failure, the 4WD warning light illuminated on the dashboard, indicating a malfunction within the drivetrain. The condition progressed and was diagnosed as an internal PTU failure. The issue was confirmed by Jacksonville Chrysler Jeep Dodge, which determined that the PTU had failed internally and required full replacement. This failure could have affected the vehicle’s ability to properly transfer power to all four wheels, increasing the risk of loss of traction or control, particularly during wet or slippery road conditions. A sudden loss or reduction of 4WD capability presents a potential safety concern. The problem was reproduced and confirmed by the dealership during inspection. The PTU was replaced due to the internal failure. It is UNKNOWN if the failed component is available for inspection upon request. The vehicle was not inspected by the manufacturer, police, or insurance representatives (UNKNOWN). The 4WD warning light appeared prior to the failure, indicating a developing issue before the component ultimately failed. Based on the nature of the failure and the need for full replacement of the PTU, this appears to be a significant drivetrain defect rather than normal wear. Similar failures may be occurring in other vehicles with the same system, which could indicate a broader issue affecting vehicle safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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