Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11640249February 2, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Service shifter message appears on screen over speedometer. All the gears light up red on the shifter. Unable to change gears unless you turn off the car and restart. Happens multiple times per year. When you search the internet this is a common occurrence and nothing is being done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640060February 1, 2025
UNKNOWN OR OTHER
4wd service message pops up and the car shuts on and off while driving I thought it was the battery so I replaced and the problems stop but the problems came back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639712January 30, 2025
POWER TRAIN
My "Service 4WD" light started going on and shutting off and then it would come back a few weeks later. No incident occurred when it started. A few months in, it went to a solid light. I took it to the dealership to get it diagnosed and was told the "range shaft splines had damage" and that I would need to replace my PTU. 3 days later, FCA came out with a recall for my exact car but my VIN wasn't listed in the recall. Now it's making a weird vibration noise, and I lost acceleration while driving on my lunch when I was turning left at a light. I tried to accelerate but it wouldn't go any faster than 20-30mph. So I pulled over, shut the car, off and turned it back on and it went back to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639445January 29, 2025
POWER TRAIN, UNKNOWN OR OTHER
Starting in early 2021, I had my Jeep serviced, and noted a constant banging noise and feeling while driving my car. It was inspected (for lots of money) and test driven. I was told the noise is "normal." As time went on, it progressively got louder, more vibrating, and more frequent. I noted this as a continuing concern--I was told "it is normal for this vehicle." I just spoke with the dealership again, in light of the Transfer Case recall (25V011), and when he looked at my history, he said I needed to immediately call Mopar. Because there is not one moment my car isn't banging while it's in "drive," he said it was a serious issue and I shouldn't wait for the "parts to be available." He also apologized that I was told several times that something like this is normal. I called Mopar today and spoke with "Kate" at 1:29 PST on 1/29/2025. She noted the lack of parts and a plan. When I explained that my car has active issues she said, "let me transfer you to the recall department." I thought Kate was in the recall department! She then transferred me to the original calling system, and I got nowhere. So I am emailing you to inform you that my vehicle has a constant banging noise consistent with your recall, based on a Jeep dealership's assessment and my brief call with Kate at Mopar. It was also noted by one of Jeeps' service techs, today that I should contact Mopar for immediate next steps; that he believe my vehicle could immediately become catastrophic. Mopar provided me with no additional remedies or steps. This is my sole mode of transportation and I live in a rural, hilly community. Legally, I need to document my attempts to remedy this, in the event that the vehicle does harm or kill someone--because, as noted in the recall and at the Jeep service center, even park can fail and run someone over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639448January 29, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
In early 2021, the doorhandle on the driver's side of my car froze in minimal snow/freezing rain. The electronics in the doorhandle were corrupted, and broke. This cause a short in the system, making my car lock and unlock itself uncontrolled, thereby draining the battery. The car could not be jumpstarted for this reason because the battery was perpetually drained. It required being towed, and the remedy took several months. This is completely unreasonable, for a small freeze to totally "brick" an off-road vehicle because of a doorhandle issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638100January 23, 2025
ENGINE
I have had several times where I will be driving and the engine cuts out and you lose all power and power steering. The screen comes up and says shift to park or neutral press brake + gear. I put in park and after few minutes it usually restarts on first try. The most recent i tried about 10 times and call toe truck. I live in northern maine and below zero temps and tow truck couldn't arrive for 4-5 hrs. I live in remote area and only 1 option and they were hours away. I was in the middle of the road and was blocking traffic for bigger vehicles. After about 30 minutes and many attempts it finally restarted. I immediately drove to garage and they scan for codes and there were none. It was starting normally and running fine.bbthis has happened driving in traffic at stop light or going very slow around sharp corners or after sitting and then taking off. There has been many scenarios all could cause traffic accidents as it is out of your control and you never know when it will happen. It's gone months without doing it and then it happen multiple times. I live in very remote are and drive to the city for appts and travel alot of times after dark and after hours to even get towed . I don't feel safe driving my vehicle anymore fear of accident, bad area, temperatures, being stranded with no cell phone coverage. I live on dirt road and can't always count on help right away. It's happened too many times where I don't feel safe in a vehicle I love. I have tried oil changes, spark plugs, battery and I know there was a few others and nothing works. This has been happening since 50k miles and now 127k. I want to keep this vehicle but not feeling safe. I another garage visit scheduled next week to see if there is anything else to try.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636080January 15, 2025
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Cracked Oil housing pump failure Fuel tube leak The car shifts while in drive it jumps like it gets stuck in a gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635743January 13, 2025
ENGINE
After period of changes in cold and hot weather swinging from 70s to 30s car began to have a small oil leak. Took vehicle in for oil change at 120,xxx miles and no leak was found, over the next weeks the leak got worse and during driving the vehicle would intermittently display low oil pressure warning. After checking the dipstick there was very little oil. Vehicle was taken in for service (123,xxx miles) and it was found that the Oil Filter Housing had cracked. The Jeep Service Advisor stated that it was a common issue for Jeep vehicles with the 3.2L V6 over 80k miles. Oil was spilling out and down the engine filling the valley between cylinders and onto the exhaust which could possibly lead to fire or catastrophic engine failure due to oil starvation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634943January 8, 2025
ELECTRICAL SYSTEM, ENGINE
There is an issue with the car pertaining the gear shifter and the way it effects the engine . There are currently 2k parts on back order for this same issue . Center shifter bezel Parts number 5YD27LS5AAA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632835December 28, 2024
POWER TRAIN
Power take off unit (PTU) failed, causing loss of power while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630260December 12, 2024
POWER TRAIN
PTU failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630334December 12, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Oil leak found on driveway. 2018 Jeep Cherokee Limited taken in for an oil change and diagnosis. Jeep Cherokee has oil leaking into the oil filter housing. Oil filter housing is plastic and needs to be replaced with a metal housing and new gaskets, along with a coolant change and oil change. This appears to be a common failure. Repairs are costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630394December 12, 2024
POWER TRAIN
# 1 PTU went out and can not get it repaired at the dealer parts not available. # 2 got stuck in snow storm on the way home and had to spent the night in a rural area as four wheel drive stopped working. #3 yes it has been confirmed by a independent Jeep etherized shop and there were no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628001November 29, 2024
POWER TRAIN
Complete power failure of the vehicle occurred while driving on the highway. Vehicle stalled while in a driving lane, and the driver was not able to recover onto the shoulder. Huge safety risk. After towing vehicle to the mechanic, they confirmed it wasn’t a battery issue (battery just replaced 3 months prior). Appears to be a starter system failure - no warning provided. There have been similar issues from other owners of this make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627852November 28, 2024
POWER TRAIN
The component that has failed on my vehicle is the Power Transfer Unit that allows the vehicle to engage in 4 wheel drive. In some instances, I cannot safely navigate without access to my 4 wheel drive. In winter weather, I would be forced to use my Front Wheel Drive only increasing the likelihood of me getting stuck or losing control. I also use the 4 wheel drive on my farm land, and it is essential (part of why I bought it) for navigating the hills and turf safely. The problem was officially confirmed by an official Jeep dealership. No, the manufacturer of the part that failed has not inspected it, but it was inspected and deemed necessary to replace by a licensed Jeep dealership with certified technicians. There was no real warning leading up to the failure. Suddenly, one day, the Service 4 wheel drive light came on, flickered for a couple of days, then stayed on disabling my 4 wheel drive. Worth noting - I have done extensive research on this problem online. It is a very common failure that needs to be addressed or recalled. Jeep actually did do a recall for a portion of the PTU on models through 2017, but I have a 2018 and the problem persists for essentially every jeep cherokee model year since 2018. There are entire message boards online dedicated to this PTU failure issue. It is a very expensive repair to have done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627702November 27, 2024
POWER TRAIN
I was driving and the service 4wheel drive light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626967November 23, 2024
POWER TRAIN
PTU failure repair cost 3500$ out of pocket Milage 96K Pre-owned
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625144November 14, 2024
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter message was displayed on the instrument panel. The contact stated that the shifter lights had turned red. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623570November 5, 2024
POWER TRAIN
Service shifter engine light at 20000 miles has done it on and off for two years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622300October 28, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My jeep will stall without warning. If i turn, it stalls out, brake it stalls, turn the vehicle on hit the gas to go and step off the gas it stalls. Sometimes it won’t start or it will start then stall out. It’s without warning and has had me left on the side of the road multiple times after pushing it out of the way or trying to get it to start again. I’ve had the computer plugged up to it and even the mechanics said they haven’t seen this before. I’ve had the individual parts to the engine tested, they work just fine such as alternator. I will just randomly lose power while driving. I also have the random Gear Shifter Error that it seems every Jeep owner is going through.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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