Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10864399May 11, 2016
STEERING
JEEP WOBBLE WHEN FLAT TOWING. I HAVE NOT PERSONALLY EXPERIENCED THIS PROBLEM, BUT FCA/JEEP IS AWARE AND ISSUED ADDENDUM CARD - CUSTOMER SATISFACTION NOTIFICATION S13 - AND ACCESSORY KIT -PART # 68321424AA -. AND I IHAVE BEEN TOLD BY JEEP DEALER THE KIT IS NOT IN PRODUCTION AND CUSTOMER CHARGE IS $201.00 FOR PART + INSTALLATION. FIRST BECAME AWARE OF PROBLEM 4-28-16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862799May 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
FIRST OF ALL, THIS IS A BRAND NEW VEHICLE. I BOUGHT IT 6 WEEKS AGO AND IT HAS LESS THAN 3000K MILES. THE VEHICLE WAS IN MOTION AND IT SHUT DOWN/ STALLED OUT. HOW CAN A NEW VEHICLE JUST LOOSE POWER? THE DASHBOARD TOLD ME SERVICE THE TRANSMISSION. THE EMERGENCY BRAKE LIGHT CAME ON AND THE CHECK ENGINE LIGHT CAME ON. THE JEEP SAT IN THE MEDIAN OF A 4 LANE BUSY HIGHWAY JUST RUNNING. IT TOOK AN HOUR FOR ROADSIDE SERVICE TO HAVE A TOW TRUCK TO COME TO ME. MY BABY, PUPPY AND I WERE JUST STRANDED IN THE MIDDLE OF A BAD STORM. JEEP KNOWS OF THIS. THEY DON'T CARE ABOUT THEIR CONSUMERS. NOW MY LIFE IS IN DANGER WITH THIS PIECE OF CRAP. CRAP THAT COSTS ME $26K! THE TOW TRUCK DRIVER TOLD ME I WAS HIS 4TH CUSTOMER TODAY WITH THE SAME PROBLEM AS THE OTHERS WHO HAVE THIS EXACT MODEL. PLEASE DO NOT BUY! YOUR LIFE WILL BE IN JEOPARDY OR AT THE HANDS OF AN UNMERCIFUL COMPANY. THE DEALERSHIP TOLD ME THEY DIDN'T EVEN WANT IT BACK. I'M JUST STUCK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850836March 21, 2016
STEERING
JEEP ACTIVELY MARKETS AND PROMOTES THE CHEROKEE AS TOWABLE FOUR-WHEELS-ON-THE-GROUND BEHIND MOTORHOMES. BEFORE I PURCHASED MY 2016 JEEP CHEROKEE TRAILHAWK IN NOVEMBER, 2015, I CONFIRMED BY REFERENCE TO THE OWNER'S MANUAL THAT THIS WAS TRUE. IN FEBRUARY, 2016, I BEGAN TO SEE DISCUSSIONS IN THE FAMILY MOTOR COACH ASSOCIATION (FMCA) MAGAZINE, AND IN THE FMCA WEBSITE FORUMS AS TO A TOWING ISSUE WHEN THE JEEP CHEROKEE IS TOWED FOUR-ON-THE-GROUND BEHIND A MOTORHOME; THE ISSUE BEING A SEVERE WOBBLE IN THE JEEP CHEROKEE'S FRONT END--SEVERE ENOUGH TO DESTABILIZE THE MOTORHOME. JEEP ISSUED SERVICE BULLETIN NUMBER 08-022-16 ON FEBRUARY 24, 2016, WHICH NOT ONLY RETROACTIVELY REQUIRES AN "ACCESSORY KIT TO ENHANCE FLAT TOW PERFORMANCE" (PART NO. 68321424AA), BUT REVISED THE JEEP CHEROKEE'S OWNER'S MANUAL PROHIBITING FLAT TOWING WITHOUT THIS ACCESSORY. THE PROBLEM IS THAT MY JEEP DEALER SAYS THIS ACCESSORY IS NOT AVAILABLE (AS OF MARCH 21, 2016), AND DOESN'T KNOW WHEN IT WILL BE. JEEP APPARENTLY IS LETTING THEIR CUSTOMERS BEAR THIS BURDEN ALONE, AS I HAVE NOT HAD ANY COMMUNICATION FROM JEEP, AND CANNOT FIND ANY EVIDENCE THAT ANY OTHER JEEP CHEROKEE OWNER HAS, EITHER. THE DILEMMA WE FACE IS THAT THE SEASON FOR EXTENDED MOTORHOME TRIPS IS UPON US, AND WE ARE FACED WITH TWO UNACCEPTABLE CHOICES: 1) CANCEL LONG-PLANNED, EXPENSIVE TRIPS, OR 2) TOW OUR JEEP CHEROKEES WITHOUT THE ACCESSORY "FIX" THAT JEEP HAS NOT MADE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839888March 4, 2016
POWER TRAIN
I WAS APPROACHING A DIP IN THE ROADWAY AND A SHARP LEFT CURVE ON A HIGHWAY SO I SLOWED DOWN TO APPROXIMATELY 20 MPH. WHEN I WAS IN THE TURN I ACCELERATED AND THE ENGINE DIDN'T RESPOND. I LET UP ON THE ACCELERATOR PEDAL AND THEN ATTEMPTED TO ACCELERATE AGAIN. BY THIS TIME I HAD SLOWED DOWN SO MUCH THAT I WAS CONCERNED ABOUT BEING STRUCK BY ANOTHER VEHICLE FROM BEHIND. FOR THE THIRD TIME I ATTEMPTED TO ACCELERATE AND THIS TIME THE ENGINE RESPONDED. THERE WAS NO CHECK ENGINE, CHECK TRANSMISSION OR ANY OTHER WARNING THAT SOMETHING WAS WRONG. I CONTINUED TO DRIVE THE VEHICLE AT HIGHWAY SPEEDS. ABOUT 40 MILES AFTER THE PREVIOUS ISSUE, I ATTEMPTED TO ACCELERATE TO PASS A VEHICLE AND THE ENGINE AGAIN DID NOT RESPOND SEVERAL TIMES. AT THIS POINT A CHECK ENGINE LIGHT ILLUMINATED AND SO DID A SERVICE TRANSMISSION DASH BOARD INDICATOR ILLUMINATED. I THEN EXITED THE HIGHWAY AND STOPPED AT A RED TRAFFIC SIGNAL. WHEN I ACCELERATED TO PROCEED THROUGH THE NOW GREEN TRAFFIC SIGNAL, THE ENGINE REVVED UP AND THE CAR MOVED AT A VERY SLOW SPEED. IT SEEMED TO ME AS IF THE TRANSMISSION WAS "SLIPPING" OR WAS IN A MUCH HIGHER GEAR THAN IT SHOULD BE IN. I HAD THE JEEP CHEROKEE TRAILHAWK EDITION WITH A V6 ENGINE FLAT BEDDED TO A NEAR BY JEEP DEALER. THIS JEEP HAD ONLY 800(EIGHT HUNDRED) MILES ON IT. I WAS TOLD BY THE DEALER THAT A TRANSMISSION HOSE HAD NOT BEEN CONNECTED PROPERLY CAUSING TRANSMISSION FLUID TO LEAK OUT. I FEEL THERE SHOULD HAVE BEEN SOME SORT OF INDICATION THAT THE TRANSMISSION FLUID HAD LEAKED OUT. I BELIEVE THAT I SHOULDN'T FIND OUT THAT THE TRANSMISSION FLUID LEAKED OUT THE WAY I DID. I FEEL THIS IS A VERY DANGEROUS DESIGN. WHEN I PRESS DOWN ON THE ACCELERATOR PEDAL I EXPECT TO BE PROPELLED FORWARD. I WAS TOLD BY THE DEALER THAT THE VEHICLE RESPONDED AS DESIGNED. THEY SAID IT WAS A "FAIL SAFE". THIS VEHICLE IS DESIGNED WITH NO TRANSMISSION DIPSTICK TO CHECK THE LEVEL OF FLUID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839203March 1, 2016
POWER TRAIN
WHILE DRIVING ON HIGHWAY THE ENGINE LURCHED FORWARD AND DIED IN THE MIDDLE OF TRAFFIC, I WAS LUCKY I WAS NOT KILLED. CALLED DEALER AND THEY TOWED IT. AFTER KEEPING IT FOR WEEKS WITH NO LOANER, THEY TOLD ME THE TRANSMISSION HAD TO BE REPLACED, THIS IS THE FOURTH TIME THEY REPLACED THE TRANSMISSION AND IT IS VERY DANGEROUS. EVERY OTHER JEEP OWNER I KNOW HAS HAD FAILED TRANSMISSIONS. IT IS NOT SAFE FOR MY KIDS AND FAMILY. THE COMPANY LIES TO SELL CARS AND NEVER FIXED THE PROBLEM. I OWNED OTHER 2014 AND 2015 OF SAME MODEL AND THEY ALSO FAILED AND I REPORTED IT SEVERAL TIMES BUT THEY KEEP ON SELLING IT. DEALERS ALWAYS LIE AND WANT TO SELL YOU A TIMEBOMB, COUNT YOUR BLESSINGS BECAUSE THE TRANSMISSION IS GOING TO BLOW UP SOONER OR LATER. I WORK AT A JEEP DEALER AND KNOW FIRST HAND AND MOST OF THESE MODELS ARE TOWED BACK WITH BROKEN ENGINES AND TRANSMISSIONS. DO NOT BUY OR RECOMMEND THIS CAR! IT IS DANGEROUS AND THE DESIGN IS BAD! MOST THE LONGTERM MAGAZINE REVIEWERS ARE LIARS, BECAUSE REAL OWNERS ARE UNHAPPY WITH THIS JUNK. IT IS NOT A REAL JEEP AND LOOKS TERRIBLE LIKE A NISSAN JUKE. STAY AWAY FROM THIS GARBAGE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838704February 26, 2016
POWER TRAIN
ONLY HAD 262 MILES ON OUR NEW 2016 JEEP CHEROKEE WHEN WE STARTED HAVING TRANSMISSION PROBLEMS. AT FIRST IT WOULDN'T REVERSE ONE DAY AND THEN WE COULDN'T GET IT TO GO PAST FIRST GEAR WHILE DRIVING ON THE FREEWAY. IT HAD A STRONG CHEMICAL BURNING SMELL. THE SERVICE TRANSMISSION LIGHT CAME ON AS WELL AS THE PARKING LIGHT., DROVE IT TO THE JEEP DEALER WE BOUGHT IT FROM AFTER ARGUING WITH THEM OVER THE PHONE. THEY CHECKED IT OUT AND HAD TO CONTACT THE FACTORY. THEY ENDED UP HAVING IT FOR A MONTH AND HAD TO REPLACE THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824122February 3, 2016
POWER TRAIN
VEHICLE SUDDENLY LOST ALL POWER TO TRANSMISSION WHILE TRAVELING DOWN ROAD. ENGINE REMAINED RUNNING BUT ALL ATTEMPTS TO GET TRANS. TO ENGAGE FAILED. LEFT US STRANDED IN A TRAVEL LANE ON HIGHWAY. POLICE CALLED FOR SAFETY WHILE WAITING FOR ROAD SIDE TOWING. TOWED TO DEALER. DEALER HAS HAD VEHICLE FOR 5 DAYS NOW REPLACING MANY PARTS UNSUCCESSFULLY AND NOW SAYS PROBABLY NEEDS NEW TRANSMISSION. ITS ONLY 2 WEEKS OLD WITH 265 MI. THIS IS A FAULTY DANGEROUS VEHICLE! NOW I KNOW THIS PROBLEM IS COMMON AND THERE IS NO FIX. THIS VEHICLE SHOULD BE RECALLED . THE 9 SPD. AUTO TRANSMISSION DOES NOT WORK PROPERLY AND WILL GET PEOPLE HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818836January 8, 2016
POWER TRAIN
WE BOUGHT A 2016 JEEP CHEROKEE SPORT TWO DAYS AGO.AT A 108 MILES WHILE DRIVING UP A CITY STREET. THE CAR BECAME VERY JERKY, LUNGING FORWARD, THEN WENT IN TO NEUTRAL AND DIED. AFTER THAT THE CAR WOULDN'T START AGAIN. LUCKILY THERE WASN'T ANY DRIVERS NEAR US AND WE WEREN'T ON A HWY. THE DEALERSHIP DID TOW IT BACK TO THEIR SHOP FOR REPAIRS.AFTER RESEARCHING AND FINDING THE NUMEROUS COMPLAINTS ON THIS CAR AND TRANSMISSION OF SIMILAR COMPLAINTS FOR THE PAST THREE YEARS. MOST OF THESE COMPLAINTS HAVE STATED THAT THEY CONTINUED TO HAVE THIS PROBLEM EVEN AFTER SEVERAL TRIPS IN FOR REPAIRS OF THIS ISSUE. I'M TERRIFIED TO GET THIS CAR BACK. LEMON LAW STATES I HAVE TO GIVE THEM 3 TIMES TO FIX THIS, BUT WHY SHOULD I HAVE TO GAMBLE WITH MINE AND MY CHILDREN'S SAFETY TWO MORE TIMES? WHEN THIS MANUFACTURE HAS BEEN PUTTING THESE TRANSMISSIONS OUT FOR THREE YEARS PROMISING IT'S FIXED WITH EACH NEW YEAR RELEASE. I'M SICK WITH CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816211December 25, 2015
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT WITH HALOGEN HEADLIGHTS ON LOW BEAM, THE HEADLIGHTS ARE DIM WITH INSUFFICIENT FORWARD RANGE/ILLUMINATION AND YELOW-ISH COLOR SPECTRUM. SOMETIMES IT IS DIFFICULT TO DETERMINE IF THE HEADLIGHTS ARE FUNCTIONING BECAUSE THEY ARE SO DIM. THIS SITUATION IS A SAFETY RISK FOR THE DRIVER AND OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811971December 23, 2015
POWER TRAIN
BRAND NEW CAR, SHAKE AND SHIMMY BETWEEN 1ST AND 2ND GEAR, AND HITS HARD IN 4TH. I HAVE ROUGHLY 1400 MILES ON IT. TOOK IT TO LOCAL JEEP DEALERSHIP FOR SERVICE, THE TEAM CLAIMED TO FIX IT WITH A TCM FLASH. HOWEVER, MUCH LIKE MANY OTHERS WHO HAVE HAD THE SAME ISSUE, THE FLASH DID NOT FIX THE ISSUE. EXTREMELY DISAPPOINTED IN JEEP'S ABILITY TO FIX THIS ACROSS 3 YEARS. THIS ISSUE HOLD THE GREATEST AMOUNT OF COMPLAINTS ACROSS 2014, 15, AND NOW 16 MODEL YEARS. LOOKING FORWARD TO EXERCISING MY STATES LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810021December 14, 2015
POWER TRAIN
FIRST OF ALL, THIS IS A BRAND NEW VEHICLE WITH JUST OVER 1,300 MILES ON IT AFTER NEARLY 3 MONTHS OF USE. THE VEHICLE WAS IN MOTION ON THE ROAD WITH A 45MPH SPEED LIMIT. THE TRANSMISSION JUST SHUT DOWN AND I WAS UNABLE TO ACCELERATE AND THE RPM SHOT UP TO A HIGH LEVEL. LUCKILY THERE WAS NO ONE ELSE NEAR ME ON THE ROAD. I WAS ABLE TO LIMP TO THE SIDE OF THE ROAD. THE DASHBOARD TOLD ME TO "SERVICE TRANSMISSION. RESTART VEHICLE IN PARK WITH VEHICLE AT ZERO SPEED" I DID THIS AND TRIED TO PUT THE CAR IN GEAR. THE TRANSMISSION MADE A HARD CLUNKING SOUND. I COULD STILL NOT ACCELERATE. I HAD TO REPEAT THE PROCESS A FEW MORE TIMES BEFORE THE VEHICLE STARTED TO RUN NORMALLY. THE CAR SEEMINGLY WORKED FINE AFTER THAT. EVEN THE CHECK ENGINE LIGHT THAT HAD TURNED ON, WAS NOW OFF. THE PROBLEM OCCURRED WITHOUT WARNING. THERE IS NO WAY OF TELLING WHEN, IF AT ALL, IT WILL HAPPEN AGAIN SO NOW I HAVE TO WORRY ABOUT IT HAPPENING EVERY TIME I GET IN MY CAR. IF I HAD BEEN ON A BUSIER ROAD, AN ACCIDENT COULD HAVE EASILY HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794608November 18, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE RV TO A STOP WITHOUT CAUSING ANY DAMAGE TO EITHER VEHICLE. THE VEHICLE WAS TAKEN TO BE INSPECTED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE TOW HITCH WAS INSTALLED INCORRECTLY. THE VEHICLE WAS TAKEN TO THE INSTALLER WHERE THE CONTACT WAS NOTIFIED THAT THE INSTALLATION WAS CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 850. UPDATED 12/23/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788109November 3, 2015
SERVICE BRAKES
BRAND NEW CAR WITH 2 MILES ON IT. BRAKES WERE WEAK FEELING. DEALER IS REPLACING THE ENTIRE SYSTEM, POWERBOOSTER, MASTER CYLINDER, AND LINES. HAD MY WIFE AND BABY IN IT. DEALER SAID IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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