Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11680044August 12, 2025
POWER TRAIN, ENGINE
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 MPH, and the transmission sputtered. The vehicle was taken to O’Reilly’s Auto Parts and was diagnosed and DTC: P0303 (Misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680045August 12, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that the message "Service 4WD" was displayed, and the 4WD and AWD systems became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the part was on backorder. The contact was placed on a waiting list. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680068August 12, 2025
POWER TRAIN, UNKNOWN OR OTHER
I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list . I did receive a case number of [XXX]. I then contacted the Ohio Attorney General’s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989.24 + tax to repair it if or when the part comes in. IF THERES PROBLEMS GETTING THE PART TO FIX MY VEHICLE, WOULDNT IT APPEAR THAT CHRYSLER KNOWS THE PARTS ARE GOING BAD IN THE VEHICLES INCLUDING ALL VIN NUMBERS INSTEAD OF JUST A CERTAIN VIN NUMBER ??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680180August 12, 2025
VEHICLE SPEED CONTROL, STEERING
Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679560August 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter ... It Resets when i put it in Park and Stop Engine - When i ask the Jeep Dealer about it they say it must be doing it when i bring it in before the can trouble shoot the problem.... they say they cant check the computer code list and see when its happened and why ..... I believe this is a safety problem that should be a Recall and Fixed - Before it Ends up causing an Accident and Death ! And may have already cause Accidents and Deaths !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679256August 8, 2025
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact’s daughter owns a 2017 Jeep Cherokee. The contact was informed that while driving approximately 35 - 40 MPH, the brake pedal was depressed but failed to engage. The vehicle jumped a curb, causing the driver to activate the parking brake to stop the vehicle. The Brake Warning light then illuminated. The vehicle was taken to a certified mechanic who diagnosed that the brake pads were worn. The brake pads were replaced; however, the brake failure warning light illuminated again. The vehicle was returned to the dealer and test-driven. The contact stated that the brakes failed to engage while the vehicle was shifted into reverse. The dealer engaged the parking brake to stop the vehicle. The vehicle was taken to an Auto Parts store and a diagnostic test was performed and a fault for the brake booster was retrieved. The vehicle was not repaired due to the part being out of stock and needing the manufacturer's permission to sell the part. The vehicle was driven to the residence and remained unrepaired. The contact stated that while driving into the garage and depressing the brake pedal, there was a metallic grinding sound coming from the brakes. The contact became aware of NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679273August 8, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the loss of power was most frequent while ascending a hill. The RPM level was low while depressing the accelerator pedal. The contact stated that the failure was a recurring failure. The vehicle was taken to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679094August 7, 2025
POWER TRAIN
THE SVC 4WD LIGHT CAME ON, IT CODED TO THE PTU. THERE IS A RECALL ON 2017 JEEPS BUT BEING TOLD MINE IS NOT AFFECTED WHICH I DON'T BELIEVE IS CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678814August 6, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was towed to the dealer, who related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included; however, the contact had not yet received the recall notification. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out-of-pocket with a possible reimbursement. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678262August 4, 2025
POWER TRAIN
Transfer case failure. Transfer case cracked and created hole no warning or indication
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678325August 4, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the "Service 4WD" warning light illuminated on the instrument panel. The contact also stated that the vehicle slightly hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who retrieved an error code related to the power transfer unit. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677746August 1, 2025
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the New York Attorney General, DMV, and BBB. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677015July 29, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676820July 28, 2025
ELECTRICAL SYSTEM
I have had this vehicle since 2017. Over the years the shifter lights have flashed but I turn off the car and it’s fine. I believe there are electrical issues with these models. Yesterday my car randomly shut off. It could have been due to the heat but it was very dangerous. My brights have gone out and it could be because of an electrical issue. I’ve had to change my thermostat twice. I will be looking into trading this car out soon. It could be dangerous as I travel often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676350July 26, 2025
POWER TRAIN
I had received the recall notice 01C about the PTU; however, it was noted that parts were not available and no action could be taken at that time. On April 30, I heard a very loud noise as if I had hit something, but nothing was in my way. The car would not go into gear or park. Fortunately this happened on my property and my husband was able to use his truck to pull my car out of the way and no one was injured and no other vehicle damage was incurred. The car was towed to a repair facility and confirmed that the transfer case had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675918July 24, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem . Customers should not have to pay to repair and issue that has been reported thousands of times for many years . Please give direction on how to get this properly and fully fixed . I am afraid to drive the vehicle for fear of a traffic accident .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675645July 23, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while attempting to drive from a complete stop on a busy bridge, the vehicle failed to respond. The contact shifted to park(P) and exited the vehicle; however, the vehicle started to roll away, almost causing a crash. The contact immediately entered the vehicle and engaged the parking brake. The contact's new-born baby was occupying the vehicle at the time of the failure. The contact stated that a Police Officer assisted the contact in blocking traffic and pushing the vehicle to the side of the road. The vehicle was towed and parked at the residence. The vehicle was towed to the dealer, where it was diagnosed that the PTU had failed, and the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and offered partial reimbursement for a vehicle rental. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675606July 23, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. In addition, the contact referenced NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675158July 21, 2025
POWER TRAIN, UNKNOWN OR OTHER
The vehicle has excessive clicking in the rear. Shifter service light required light on dash . Went to dealership and got diagnosis . They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service . Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674718July 19, 2025
POWER TRAIN
PTU issue u able to shift from or to park the shift entire panel lights up red
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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