Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11073162February 15, 2018
POWER TRAIN
SERVICE TRANSMISSION AND CHECK ENGINE LIGHT CAME ON DRIVING ON I270 IN MARYLAND AND COMPLETELY LOST ALL POWER AT 60MPH AND HAD TO CAREFULLY COAST TO THE SIDE OF THE ROAD BECAUSE VEHICLE WOULDN'T ACCELARATE ANYMORE. VEHICLE IS AT THE DEALERSHIP NOW BACK IN VIRGINIA AFTER GETTING TOWED FROM I270. MY JEEP ONLY HAS 27000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072921February 14, 2018
WHEELS
I PURCHASED MY 2016 JEEP CHEROKEE IN MARCH OF 2016, AND TOOK DELIVERY IN JUNE OF 2016. AFTER HAVING MUNTI0LE MAINTENANCE ISSUES WITH IT, IT WAS DETERMINED THAT MY JEEP HAD 2 DIFFERENT TIRE SIZES ON IT. TWO TIRES HAD A CIRCUMFERENCE OF 60R AND THE OTHER TWO HAD A CIRCUMFERENCE OF 65R. FIAT-CHRYSLWR HAS REFUSED TO MAKE AMENDS TO THIS POINT. I DID NO FIND OUT UNTIL AFTER DRIVING 11,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072447February 13, 2018
POWER TRAIN
2/12/18 ,2016 JEEP CHEROKEE, 26,300 MILES. DRIVING ON I-5 IN WASHINGTON TO SEATTLE TP PICK UP MY PREGNANT WIFE FROM THE AIRPORT ABOUT 45 MILES FROM HOME SPEED WAS 72 MPH. SERVICE TRANSMISSION DISPLAYED ON DASH WITH THE CHECK ENGINE LIGHT. THE VEHICLE WOULD REV BUT SLOWLY ACCELERATE. I WAS ABLE TO GET OFF THE HIGHWAY. ONCE STOPPED THE CAR WOULD REV BUT BARLEY MOVE FORWARD. PULLED INTO A SHOPPING CENTER, I TURNED THE CAR OFF AND INSPECTED THE ENGINE AND UNDERNEATH THE VEHICLE FOR ANY FLUIDS. ONCE I STARTED THE CAR IT WOULD CREEP FORWARD SLOWLY UNTIL IT REACHED 45MPH. THE SERVICE TRANSMISSION CLEARED FROM THE DISPLAY BUT THE CHECK ENGINE LIGHT STAYED ON. THE CAR OPERATED NORMALLY BUT SHIFTED ROUGH. TURNED AROUND TO HEAD HOME THE SERVICE TRANSMISSION DISPLAYED AGAIN AND THE CAR WOULD NOT ACCELERATE. PULLED OVER AGAIN TURNED THE CAR ON AND OFF AND RESUMED NORMAL DRIVING. THE CHECK ENGINE LIGHT IS STILL ON BUT LIMPED 45 MILES HOME. I WILL BE TAKING THE CAR TO THE DEALERSHIP IN THE MORNING. MULTIPLE COMPLAINTS ABOUT THIS ISSUE FOR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072273February 12, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE INADEQUATE, VERY BAD LIGHTING FOR NIGHT DRIVING, NOT INCIDENTS BUT RELUCTANT TO DRIVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072087February 10, 2018
UNKNOWN OR OTHER
SEAT CAPACITY LABEL OFF BY 1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066989February 5, 2018
POWER TRAIN
DRIVING ON THE HIGHWAY A DINGING NOISE CHECK ENGINE LIGHT CAME ON SERVICE TRANSMISSION MESSAGE CAME UP LOST ALL POWER WAS BARELY ABLE TO GET OUT OF THE WAY OF THE TRAFFIC BEHIND SOMETHING NEEDS TO BE DONE BEFORE PEOPLE GET KILLED THIS IS VERY DANGEROUS MY CAR ONLY HAS 61,000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066564February 1, 2018
ELECTRICAL SYSTEM, ENGINE
TODAY, FEBRUARY 1, 2018 I WAS DRIVING ON A STRAIGHT ROAD AND MY 2016 JEEP CHEROKEE AND IT SHUT OFF IN THE MIDDLE OF ME DRIVING IT. I WAS ON A BUSY STREET IN MY TOWN AND ALMOST GOT T-BONED BY ANOTHER CAR. I AM 5 MONTHS PREGNANT AND THIS IS A MAJOR SAFETY CONCERN. I FEARFUL TO STEP BACK INTO MY VEHICLE AND DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066046January 31, 2018
UNKNOWN OR OTHER
PLEASE HELP ME WITH MY POTENTIALLY DEADLY PROBLEM? MY 2016 CHEROKEE DIES WHILE I'M DRIVING (CITY & HIGHWAY ["DINGED" BUT DIDN'T DIE-I WON'T DRIVE IT ON THE HIGHWAY]). IT IS FRIGHTENING AND POTENTIALLY DEADLY. THERE IS NO PATTERN TO WHEN OR WHY THIS HAPPENS. IT HAPPENS REPEATEDLY AND THE DEALERSHIP CANNOT IDENTIFY NOR CORRECT THE PROBLEM. THE COMPUTER DOESN'T REGISTER ANY CODES AND DOESN'T RECOGNIZE THAT THE VEHICLE HAS DIED. NOTHING SHOWS ON THE DASHBOARD EITHER WHEN THIS HAPPENS. THERE IS A "DING" AND THE CAR DIES. I HAVE BEEN READING (ONLINE) MANY OTHER IDENTICAL ACCOUNTS OF THIS PROBLEM WITH OTHERS WHO WON THE 2015 & 2016 CHEROKEE MODELS. MY CAR IS, YET AGAIN, AT THE DEALERSHIP. PLEASE HELP ME? THIS IS A POTENTIALLY DEADLY SITUATION. I AM AFRAID TO DRIVE THIS VEHICLE. AND, OTHERS ARE EXPERIENCING EXACTLY THE SAME THING. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064919January 25, 2018
ENGINE
ENGINE THERMOSTAT WENT BAD AROUND 60,000 MILES. THE ENGINE WOULD NOT WARM UP TO TEMPERATURE ON COLD DAYS AND WOULD NOT STAY COOL ENOUGH ON WARM DAYS. THE ENGINE LIGHT CAME ON AND THE ENGINE DIDN'T SOUND LIKE IT SHOULD WHEN RUNNING. THE THERMOSTAT HAD TO BE REPLACED, COSTING ALMOST $500 FOR A FIX THAT SHOULDN'T HAVE COST THAT MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064549January 24, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
"TAKATA RECALL" I HAVE HAD MY CAR LOOKED AT A COUPLE TIMES FOR THE SAME ISSUES AND NO LUCK GETTING IT FIXED. WHILE DRIVING ON BOTH HIGHWAY AND REGULAR ROADS I WILL GET A WARNING CHIME AND ALL OF A SUDDEN MY SERVICE PARKING BRAKE, ABS, TRACTION CONTROL, AND FOUR WHEEL DRIVE- OVERHEATED LIGHTS COME ON. I THEN LOSE POWER STEERING, THE STEERING WHEEL BECOMES VERY STIFF AND THE BRAKES STOP WORKING. IT IS VERY SCARY ESPECIALLY IN THE WINTER TIME, TO NOT BE ABLE TO CONTROL YOUR VEHICLE. I AM PREGNANT AND HAVE A 2 YEAR OLD CHILD AND DO NOT WANT THIS JEEP ANYMORE UNLESS FIXED. I HAVE DONE RESEARCH AND IT SEEMS THAT PEOPLE WITH THE SAME JEEP EVEN DIFFERENT YEARS HAVE HAD THE SAME ISSUE. PLEASE HELP! THIS ALWAYS HAPPENS WHEN THE VEHICLE IS IN MOTION. I HAVE MANY OF THE SAME IMAGES JUST ALL DIFFERENT DAYS THIS HAS HAPPENED TO ME. I WILL ATTACH AND IMAGE BELOW. AS STATED THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONE DAY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062836January 15, 2018
STEERING, SUSPENSION, UNKNOWN OR OTHER
JEEP WOBBLE. I WAS TOWING MY VEHICLE BEHIND MY MOTOR HOME. I HAD TRAVELED APPROXIMATELY 300 MILES WITHOUT PROBLEMS. NEAR THE END OF MY TRIP I MADE A RIGHT TURN. JUST AFTER MAKING THE TURN I FELT A VIOLENT SHAKING. THE INCIDENT OCCURRED AT LOW SPEED ESTIMATED TO BE 20 TO 25 MILE PER HOUR. I LOOKED INTO THE REAR CAMERA AND WAS ABLE TO SEE THE VEHICLE OSCILLATING FROM SIDE TO SIDE.I IMMEDIATELY SLOWED TO A STOP TO GET THE SHAKING TO STOP. SINCE I WAS BLOCKING TRAFFIC I CONTINUED ON TO A SAFE PLACE. AFTER PROCEEDING ABOUT A MILE TO MY DESTINATION, I HAD NO FURTHER ISSUES. I HAVE CONTACTED JEEP CONCERNING THE ISSUE. THEY STATED THAT IT WAS ON ME TO BUY A WIRING KIT TO CORRECT THE PROBLEM. WHEN I PURCHASED THE VEHICLE ON DECEMBER 31, 2017, I TOLD THE DEALER THAT I WAS IN THE MARKET FOR A VEHICLE FOR TOWING. THEY DID NOT HAVE ONE WITH THE EQUIPMENT NECESSARY FOR TOWING IN STOCK BUT STATED THEY COULD GET ONE FROM LOUISVILLE KY. I AGREED TO HAVE GET IT. IN SHORT I PURCHASE A VEHICLE THAT THE DEALERSHIP SAID WAS READY FOR TOWING. AT NOW TIME DURING THE SALES PROCESS OR AFTER WAS I EVER NOTIFIED A A WIRING PACKAGE REQUIREMENT. I JUST LEARNED OF IT IN RECENT DAYS WHEN I HAD IT IN THE SHOP. I FEEL THAT CHRYSLER SHOULD PAY FOR THE FIX AND NOT ME AS THE CONSUMER BASED ON THEIR REPRESENTATION THAT THE VEHICLE WAS READY FOR TOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062550January 13, 2018
POWER TRAIN
FIRST TIME TRANSMISSION WOULD NOT ENGAGE AT A RED LIGHT, I THOUGHT IT WAS SOMEHOW MY FAULT. ON/OFF ALLOWED ME TO PROCEED. THEN, A FEW WEEKS LATER, TRANSMISSION WOULD NOT ENGAGE AFTER FULL STOP AT REDLIGHT ON A MULTI LANE ROAD WITH A CENTER MEDIAN. WAS ABLE TO STOP AND RESTART IN 4WD TO LIMP OFF ROAD, BEFORE TRANSMISSION SHUT DOWN AGAIN. ON/OFF RESTORED FUNCTION AFTER A FEW MINUTES AND ALLOWED ME TO DRIVE DIRECTLY TO DEALER. CAR ?REPAIRED? BUT HOURS AFTER RETURN FROM DEALER SIMILAR PROBLEM ATTEMPTING TO ENTER A LIMITED ACCESS HI-WAY: TRANSMISSION DISENGAGED WHILE TRYING TO ACCELERATE. PROBLEM OF DRIVE TRAIN ENGAGING HAS ALSO OCCURRED FROM A COLD START, AND IT TOOK SEVERAL ON/OFF CYCLES TO ENGAGE TRANSMISSION AND GET CAR BACK TO DEALER. DEALER HAS FOCUSED ON ADAPTIVE SENSORS AND WIRING HARNESS (BECAUSE OF A LOW VOLTAGE READING), WHICH MAKE NO SENSE TO ME. CONFUSION CREATED BECAUSE WITH EACH TRANSMISSION FAILURE EVERY WARNING LIGHT ON THE DASHBOARD WENT OFF. READING THESE NHTSA BULLETINS, I HAVE SEEN SEVERAL SIMILAR POSTINGS ABOUT THE POWER TRAIN NOT ENGAGING, SO I KNOW MY PROBLEM IS NOT ISOLATED. I MENTIONED TO DEALER A 2016 GRAND CHEROKEE RECALL FOR BRAKE TRANSMISSION SHIFT SOLENOID, WHICH SEEMS TO HAVE CAUSED A SIMILAR TRANSMISSION DISENGAGEMENT MY SUGGESTION WAS DISMISSED. CAR ONLY 1 YEAR OLD AND I HAVE BARELY HAD USE IN LAST 45 DAYS. WE ARE NOT CRAZY, AND WE HAVE A GOOD BASIS OF COMPARISON THAT SOMETHING IS FUNDAMENTALLY WRONG AND STILL UNDIAGNOSED. WE OWN AN IDENTICAL SECOND JEEP, PURCHASED WITHIN ONE MONTH OF THIS ONE. SECOND CHEROKEE IS FINE...SO FAR.. HOWEVER, ON OUR RECOMMENDATION MY SISTER IN LAW ON OTHER SIDE OF COUNTRY PURCHASED SAME CAR WITHIN A MONTH OF OUR SECOND. SAME CAR AND SAME MILEAGE/YEAR AND SHE IS EXPERIENCING AN ENGINE SHUTDOWN PROBLEM. SUSPECT OUR PROBLEMS ARE RELATED. *BF.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056553December 26, 2017
ENGINE, UNKNOWN OR OTHER
SINCE MY PREVIOUS COMPLAINT, 11048717 I WAS DENIED A BUY BACK BY FCA, LLC VIA FIRST CLASS MAIL STATING I WAS NOT ELIGIBLE UNDER GA LEMON LAW REGARDLESS OF IT BEING OUT OF SERVICE MORE THAN 30 DAYS. SINCE THIS LETTER THE VEHICLE HAS DIED 3 TIMES WHILE IN MOTION AND CONTINUES TO SKIP ALONG WITH A DECREASE IN RPMS WHILE IDLING (OBSERVED MY DEALERSHIP SERVICE). I ALSO HAD SMOKE AND A STRONG ODOR COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE WITH NO REASON AS TO WHY. THIS CAR IS DANGEROUS AND I CANNOT BELIEVE THERE HAS NOT BEEN A TOTAL RECALL SINCE IT IS SHUTTING OFF WHILE DRIVING FOR SO MANY PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056288December 24, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TO DIM TO DRIVE THE VEHICLE AT NIGHT. I HAVE READ SEVERAL POST OF TTHE SAME ISSUE WITH THIS VEHICLE. DIM HEADLIGHTS NOT ABLE TO SEE ON COMING LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055003December 15, 2017
ELECTRICAL SYSTEM, POWER TRAIN
THE TRANSMISSION SLAMS INTO GEAR WHEN RE-ACCELERATING. (USUALLY AT LOWER SPEEDS) SOMETIMES THE RPM'S WILL INCREASE BUT THE VEHICLE WILL NOT MOVE FORWARD. (THIS CAN BE DANGEROUS WHEN YOU NEED TO GET UP TO SPEED SAFELY.) THERE IS ALSO A MINOR CLICKING NOISE WHEN THE AIR CONDITIONER IS TURNED ON. (MOSTLY JUST ANNOYING)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054475December 13, 2017
UNKNOWN OR OTHER
I WAS DRIVING ON A HIGHWAY AND I HEARD AN AUDIBLE ALERT WHILE "SERVICE TRANSMISSION" LIT ON THE DISPLAY AND THE CHECK ENGINE LIGHT CAME ON. I PULLED INTO THE RIGHT LANE TO GET OFF THE NEXT EXIT, AND THE CAR STARTED SHAKING LIGHTLY. AS I WAS ON THE EXIT RAMP, MY GAS PEDAL WOULDN'T DO ANYTHING. SEEMS LIKE IT JUST STOPPED WORKING. I GLIDED TO A STOP AND WAS ABLE TO SAFELY MAKE SOME PHONE CALLS. THERE WAS A TECH SERVICE BULLETIN "TO REPROGRAM TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE". I FEEL THIS IS A VERY BIG SAFETY ISSUE AND IT SHOULD BE A RECALL, NOT JUST A TECH SERVICE BULLETIN. THE DEALER WAS EXCELLENT IN HANDLING THIS SITUATION, BUT I'D LIKE TO SEE THIS PROBLEM TURN INTO A RECALL BEFORE SOMEONE GETS SERIOUSLY INJURED. THE TROUBLE CODE THEY FOUND IS "P088700 TRANSMISSION CONTROL CIRCUIT". THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054110December 12, 2017
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT RANDOMLY COMES ON. NOTHING ELSE SEEMS TO BE AFFECTED, SOMETIMES WHEN ENGINE IS TURNED OFF THEN BACK ON THE LIGHT DISAPPEARS. OTHER TIMES, IT REMAINS ON. THE DRIVE ABILITY OF THIS VEHICLE IS UNAFFECTED, HOW EVER SOMETHING IS OBVIOUSLY WRONG WITH THIS. THIS FIRST OCCURRED WHEN BACKING FROM MY DRIVEWAY, I SHIFTED FROM REVERSE TO DRIVE, THE VEHICLE DINGED, AND THE LIGHT APPEARED ON MY DASH. NOW IT WILL RANDOMLY DO IT, DOESN'T MATTER WHEN OR WHERE, DRIVING DOWN THE ROAD, OR SIMPLY TURNING ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053872December 11, 2017
ENGINE, UNKNOWN OR OTHER
MY CAR IS A 2016 JEEP CHEROKEE AND ONLY HAS 44,000 MILES ON IT. I KEEP UP WITH MY MAINTENANCE. MY CHECK ENGINE LIGHT CAME ON AND MY HEAT ISN'T WORKING PROPERLY. WE TOOK IT TO THE DEALERSHIP IN MOBILE, AL THIS MORNING AND THEY ARE SAYING MY WARRANTY FOR THIS IS UP. IT'S $400 PLUS DOLLARS TO FIX AND I SEARCHED ONLINE AND OTHER PEOPLE WITH THIS SAME VEHICLE ARE HAVING THIS PROBLEM. THIS IS OBVIOUSLY UNFAIR TO CONSUMERS. PLEASE LOOK INTO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053714December 10, 2017
POWER TRAIN
THE SERVICE SHIFTER LIGHT KEEPS COMING ON IN MY CAR AND THE CAR IS SHIFTING GEARS WITHOUT MOVING THE SHIFTER. I HAVE TAKEN IT TO THE DEALER THREE TIMES AND THEY KEEP TELLING ME THERE IS NOTHING WRONG WITH THE CAR. THE LIGHT COMES ON WHILE DRIVING AND THE CAR SLOWS DOWN. THE CAR IS BECOMING DANGEROUS TO DRIVE. I NEED HELP BECAUSE I DRIVE THIS VEHICLE FOR WORK AND CANNOT AFFORD TO JUST PARK IT AND MAKE PAYMENTS ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051106November 28, 2017
POWER TRAIN
DRIVING ON HWY 11/25/17 AND CHECK ENGINE LIGHT AND SERVICE TRANSMISSION MSG CAME ON. TRANSMISSION DID NOT FUNCTION PROPERLY AND CAUSED CAR TO BE STUCK IN ONE GEAR. WENT INTO LIMP MODE AND MADE IT TO DESTINATION. WHEN CAR WAS AT A STOP IT WAS HARD TO ACCELERATE BECAUSE IT WAS STUCK IN A HIGHER GEAR. WE TURNED IT OFF AND PUT IT IN PARK, WHEN IT WAS RESTARTED IT SEEMED TO RESET BUT THE CHECK ENGINE LIGHT WAS STILL ON. RECURRED AGAIN ON THE WAY HOME AS WELL AS ON 11/26/17. BROUGHT CAR INTO CHRYSLER DEALER ON 11/28/17. RODE WITH TECHNICIAN AND PROBLEM WAS DUPLICATED. ONCE CAR HITS 8TH GEAR ALL WARNINGS RETURN. DIAGNOSTIC TEST GAVE CODE FOR TCM POWER CONTROL CIRCUIT HIGH,VEHICLE WAS FLASH REPROGRAMMED AND I WAS ADVISED THAT IT SHOULD RESOLVE THE ISSUE. THIS WAS MOST RECENT SOFTWARE UPDATE WHICH CAME ON 4/4/17. AFTER A TEST DRIVE ISSUE CURRENTLY SEEMS RESOLVED. REPORTING IT BECAUSE IT IS A MAJOR SAFETY DEFECT AND WANT IT KNOWN THAT NEWER MODELS ARE STILL HAVING ISSUES WITH THE 9 SPEED TRANSMISSIONS. WHEN THIS OCCURS IT MAKES IT VERY UNSAFE TO DRIVE ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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