Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11091468May 2, 2018
ENGINE
2016 JEEP CHEROKEE HAS TWICE STALLED WHILE DRIVING ABOUT 30 MPH. LOSE ALL POWER. FIRST TIME , 21,218 MILES, DEALER SAID PROBABLY LOW ON OIL, BUT OIL CHANGE WAS NOT OVERDUE AND NO INDICATOR LIGHTS EVER SHOWED. THEY DID OIL CHANGE AND THEN CHECKED CAR AT NEXT OIL CHANGE, THEY DIDN'T FIND ANYTHING. AT 30,930 MILES, CAR STALLED AGAIN DRIVING 30 MPH OUT OF NOWHERE. BARELY ABLE TO GET TO SIDE OF ROAD. EXTREMELY DANGEROUS SITUATION. DEALER AGAIN SAID OIL ISSUE AND WE ARE ADVISED TO RETURN TO DEALER IN 1000 MILES TO DO AN OIL CONSUMPTION TEST. IN RESEARCHING THIS ISSUE IT SEEMS THAT THIS IS AN ONGOING ISSUE THAT NO ONE SEEMS TO GET RESOLVED. DEALER SAYS THEY HAVE NOT HEARD OF ISSUE, BUT A SIMPLE GOOGLE SEARCH SHOWS THIS IS NOT AN ISOLATED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091199May 1, 2018
STRUCTURE:BODY
I CAME OUT OF MY DRIVE WAY AND STARTED DOWN THE ROAD (35MPH) AND ALL OF A SUDDEN WITHOUT ANY INDICATION MY PANORAMIC SUNROOF EXPLODED AND SHATTERED ALL OVER THE CAR. THERE WERE NO OTHER VEHICLES ON THIS ROAD, THE ROAD WAS PAVED WITH NO POTHOLES. THE TEMPERATURE WAS ANYWHERE BETWEEN 55-65 AND THE INSIDE OF THE JEEP WAS AT A CONTROLLED TEMPERATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091251May 1, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'VE OWNED THIS VEHICLE FOR THREE WEEKS. I PARKED MY CHEROKEE OUTSIDE MY OFFICE AT WORK, SHUT IT OFF AS NORMAL, AND CAME BACK OUT A FEW HOURS LATER TO RUN SOME ERRANDS. I RECEIVED A MESSAGE THAT STATED 'NO FOB DETECTED'. I TRIED THE AUTO START, WHICH WORKED, THE LOCK AND UNLOCK FROM THE KEY FOB WORKED, BUT WHEN I TRIED TO START THE VEHICLE THE ONLY MESSAGE RECEIVED WAS 'NO FOB DETECTED'. I CALLED JEEP AND THEY TRIED TO WALK ME THROUGH A RESET, WHICH DID NOT WORK. AAA CAME OUT TO TRY TO ASSIST. THEY DISCONNECTED THE BATTERY, TRIED JUMPING THE VEHICLE, AND PERFORMED THE RESET AS WELL. NONE OF THIS WORKED. I HAD TO HAVE IT TOWED TO THE DEALERSHIP AND AM STILL WAITING ON DIAGNOSTICS TO TELL ME WHAT WAS WRONG WITH IT AND HOW MUCH IT WILL COST TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090825April 28, 2018
ENGINE
WHILE DRIVING THE ENGINE CUT OUT. I DRIFTED TO THE SIDE OF THE ROAD, PUT IT IN PARK AND RESTARTED IT. THERE WASN'T ANY MESSAGE THERE WAS A PROBLEM. IT WAS FINE FOR A COUPLE OF DAYS AND THEN WHILE DRIVING TO WORK THE SAME THING HAPPEN AGAIN. I WAS ABLE TO GET TO THE SIDE WITHOUT BEING HIT. ON CHECKING THE INTERNET IT SHOWED OTHERS HAD THE SAME PROBLEM AND WAS RELATED TO OIL. . CHECKED OIL AND IT WAS LOW. I TOOK IT TO THE DEALERSHIP AND THEY CONFIRMED THE 2.4 CUTS OFF EVEN IF THE VEHICLE IS IN MOTION WITH NO WARNING WHEN OIL IS LOW. NO ONE EVER TOLD ME THIS. HAD I BEEN ON A BUSIER MULTI LANE ROAD I MAY HAVE BEEN INVOLVED IN AN ACCIDENT. I HAVE NEVER NEEDED TO CHECK MY OIL BETWEEN SERVICE ON A NEWER CAR BEFORE THIS IS AN UNSAFE DEFAULT TO LOW OIL. IT PUTS THE DRIVER AND PUBLIC IN DANGER. HAD I BEEN TOLD THE VEHICLE MAY SHUT OFF WHILE I WAS DRIVING I WOULD NEVER HAVE BOUGHT THE CAR. I CANT BELIEVE THAT THEY ARE ALLOWED TO HAVE THIS AS A FEATURE WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088525April 16, 2018
POWER TRAIN
MY 2016 JEEP CHEROKEE HAS LESS THAN 30000 MILES ON IT. IT SHIFTS EXTREMELY ROUGH FROM NEUTRAL TO DRIVE. THE ENGINE HAS A LOUD TICKING AT IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084312April 10, 2018
POWER TRAIN
ON 6 SEPARATE OCCASIONS I'VE HAD AN ANNUNCIATION ON THE DRIVER INSTRUMENT DISPLAY OF 'SERVICE SHIFTER' WITH ASSOCIATED RED ILLUMINATION OF ALL SHIFT POSITIONS OF P,R,N,D ACCOMPANIED BY A SINGLE CHIME. THE DRIVER INSTRUMENT DISPLAY REMAINS FROZEN ON 'SERVICE SHIFTER' AND ANY ATTEMPT TO CHANGE PAGES TO CHECK FOR STORED MESSAGES IS NOT ACKNOWLEGED UNTIL THE CAR IS SHUTDOWN, THEN RESTARTED. NO FAULTS APPEAR WHEN STORED MESSAGES ARE REVIEWED. ONCE RESTARTED THE MESSAGE 'SERVICE SHIFTER' IS CLEARED. THERE APPEARS TO BE NO COMMONALITY BETWEEN EACH REOCCURING EPISODE. ONCE IT CAME ON AFTER START, THE REST WHILE I WAS DRIVING BETWEEN 30MPH AND 50MPH AFTER SOMETIME IN A STRAIGHT LINE ON URBAN STREETS AND SECONDARY HIGHWAYS. MILEAGE IT FIRST CAME ON WAS 16014 THEN 18875, 20949, 21225, 21422 AND FINALLY 24216(JUST AS I WAS PULLING INTO THE JEEP DEALERSHIP FOR SERVICE). JEEP SERVICE PROVIDED LITTLE INFORMATION ON THE PROBLEM AND RELEASED THE CAR TO ME. MY ONLINE RESEARCH SHOWED SEVERAL JEEPS, DIFFERENT MODELS, ON THE JEEP FORUM WITH THE SAME MALADY AS FAR BACK AS 2014. AS OF THIS DATE MY JEEPS' SOFTWARE IS UP-TO-DATE WITH NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083105April 3, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER (HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS, 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117) WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082415April 2, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY JEEP CHEROKEE SPORT 2016 GOT STUCK IN A GEAR AND WOULD NOT SHIFT. THE SERVICE TRANSMISSION LIGHT CAME ON AND THE GAS PEDAL WOULD NOT DO ANYTHING. IT HAPPENED 5 TIMES ON MY WAY HOME FROM A ROAD TRIP AND WAS VERY DANGEROUS. THE JEEP APPARENTLY NEEDS A SOFTWARE UPDATE AND I BELIEVE I SHOULDN'T HAVE TO PAY FOR THAT. THE VEHICLE ONLY HAS 30K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081185March 26, 2018
POWER TRAIN
THREE TIMES RECENTLY I WAS PULLING OUT FROM A STOP SIGN AND THE CAR WOULD NOT GO. I THOUGHT THE ENGINE HAD DIED BUT IT WAS STILL ON/RUNNING. THEN ON A SEPARATE INCIDENT I WAS TRAVELING ON THE INTERSTATE AT 55 MPH WHEN THE SERVICE TRANSMISSION LIGHT SUDDENLY CAME ON AND THE SPEED DROPPED DOWN TO 20 MPH AND I COULD NOT CONTROL THE SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081251March 26, 2018
ENGINE
I WAS DRIVING TO TOWN AND THE LOW OIL PRESSER LIGHT CAME ON I GET OFF THE ROAD THEN MY CAR DIED I WAS NOT ABLE TO RESTART IT. I CHECKED THE OIL AND IT WAS EMPTY? I PUT 2 QUARTS OF OIL IN IT AND THEM IT STATED RIGHT UP. I TOOK IT TO THE CAR LOT THE NEXT DAY AND THERE WAS ONLY 1 QUART OF OIL IN IT. AT THIS TIME I HAD ONLY DROVE IT 23 MILES SINCE I HAD PUT THE OIL IN THERE, THEY TOLD ME THERE WAS NOT ANY LEAKS AND THAT THEY WOULD FILL IT UP AND FOR ME TO COME BACK IN A WEEK. I REALLY HOPE THAT I CAN MAKE IT A WEEK WITH THE OIL THEY PUT IN THERE I HAVE SET THE MILLAGE THING IN THE CAR TO 0 AND I WILL SEE HOW MANY MILES I DRIVE AND IF IT IS OUT OF OIL WHEN I GO BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080941March 22, 2018
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING UP A HILL, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER (CENTURY DODGE CHRYSLER JEEP RAM, 13500 VETERANS MEMORIAL PKWY, WENTZVILLE, MO 63385), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079999March 18, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE AUTOMATIC LIGHTING HAD BEEN SWITCHING BETWEEN DAY AND NIGHT MODE FOR A COUPLE OF DAYS. THEN WHILE DRIVING, WITHOUT WARNING, THE CAR CAME TO A STOP AND GAVE A MESSAGE "YOU MUST BE IN PARK BEFORE SHIFTING GEARS". THE ENGINE THEN STOPPED. THIS OCCURRED IN A ROTARY, LUCKILY ON A QUIET STREET. AFTER A COUPLE OF MINUTES, I WAS ABLE TO START THE CAR AND IT APPEARED FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079996March 17, 2018
POWER TRAIN
TRANSMISSION STALLING WHILE STARTING 0-20 MPH. HARD SHIFTS AND SERVICE LIGHT FLASHING. AFTER SEVERAL INSTANCES, VEHICLE TRANSMISSION STOPPED WORKING AS I APPROACHED A STOP SIGN. I STOPPED, SHUT OFF AND RESTARTED THE VEHICLE IN PARK, SHIFTED TO DRIVE AND THE VEHICLE OPERATED IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079692March 15, 2018
ENGINE
WHEN GOING DOWN INCLINE THE ENGINE AND RPMS GAUGE SURGE UP AND DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079704March 15, 2018
POWER TRAIN
TRANSMISSION RANDOMLY GOES INTO NEUTRAL & THE CAR DOES NOT MOVE WHEN PRESSING THE GAS. THE 1ST TIME IT HAPPENED I WAS PULLING OUT ON AN EXTREMELY BUSY HIGHWAY & MAKING A RIGHT TO MERGE INTO TRAFFIC. MY CAR FROZE IN THE LANE & 3 CARS NEARLY HIT ME AT HIGH SPEEDS SWERVING AROUND ME. I BROUGHT IT TO THE JEEP DEALERSHIP AS IT IS UNDER WARRANTY & AFTER A FEW HOURS, THEY CALLED & SAID IT WAS READY & IT WAS JUST A "SOFTWARE UPDATE". WEEKS LATER THE SAME THING HAPPENED ONLY THIS TIME WHILE MAKING A LEFT TO MERGE INTO TRAFFIC. I WAS IN THE MEDIAN WAITING FOR TRAFFIC TO CLEAR & WHEN IT DID, I WENT - AGAIN IT WAS LIKE IT WAS STUCK IN NEUTRAL & THIS TIME I WAS ALMOST HIT BY A SEMI-TRUCK WHO NEARLY JACK-KNIFED TRYING NOT TO HIT ME. BACK TO THE DEALERSHIP I WENT EXPRESSING MY TERROR & THE FACT THERE IS NO WAY I FEEL SAFE IN THIS CAR UNTIL IT'S FIXED. I'M SUPPOSE TO PUT MY 15 YEAR-OLD SON BEHIND THE WHEEL OF IT WHEN HE GETS HIS PERMIT IN A FEW WEEKS?? TODAY IS THURSDAY & MY CAR HAS BEEN AT THE DEALERSHIP SINCE 7:30AM LAST FRIDAY. I HAVE TO PICK IT UP TOMORROW AFTER WORK. THEY CALLED TO TELL ME THEY "CANNOT DUPLICATE THE PROBLEM" & RECOMMENDED I "DRIVE WITH THEIR TECHNICIAN TO SEE IF IT CAN BE DUPLICATED WITH HIM IN THE CAR..." SERIOUSLY!? CONSIDERING THIS IS A RANDOM/INTERMITTENT ISSUE, & DOES NOT COME WITH WARNING, THE DUPLICATION EFFORT IS NOT LIKELY. I RELAYED THE RESEARCH I HAD DONE SINCE ONLINE & RECOMMENDED LOOKING AT THE 9-SPEED TRANSMISSION ISSUES THAT HAVE CAUSED PROBLEMS WITH THE SAME CAR. EXPLAINING THEY DESCRIBE THE SAME PROBLEM I AM EXPERIENCING. I WAS TOLD THEY "CANNOT USE INFORMATION FOUND ON GOOGLE" & "THEY'VE CHECKED ALL SOFTWARE UPDATES, RECALLS, & TSR'S..." BUT "THEY'RE ALL BASED ON THE DATE IT WAS BUILT & NOTHING'S COME UP". I AM LITERALLY TERRIFIED TO DRIVE. I KNOW THERE'S A LEMON LAW HERE, BUT I'M AFRAID THE NEXT TIME IT HAPPENS I MAY NOT BE AS LUCKY. HELP!!??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078264March 9, 2018
FUEL/PROPULSION SYSTEM
SHORTLY AFTER FUELING MY VEHICLE MY VEHICLE WILL LOSE ALL ACCELERATION. IT HAS BEEN A PROBLEM SINCE THE CAR WAS FIRST PURCHASED AND CONTINUES WITH 30,000 MILES. IT OCCURS ABOUT 70% OF THE TIME AFTER FUELING. THE MOST RECENT OCCOURANCES CAUSED ME TO STALL ON A MAJOR ROADWAY. I WAS NEARLY HIT BY A TRAILER. IN ORDER FOR ME TO GAIN POWER AGAIN I MUST SHIFT TURN THE CAR OFF SHIFT TO PARK AND THEN RESTART THE CAR..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076841March 8, 2018
ENGINE
MY CAR WON'T START INTERMITTENTLY AND COMPLETELY SHUT OFF STOPPED AT A TRAFFIC LIGHT. IT STARTED AFTER 15 MINUTES OF BEING IN THE FAST LANE WITH MY FLASHERS ON WHICH WAS EXTREMELY DANGEROUS. I COULD HAVE BEEN HIT EASILY. THIS PROBLEM IS OCCURING AMONG A LOT OF CUSTOMERS OF JEEP. THEY NEED TO BE ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075812March 2, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE ENGINE SHUTS OFF WITHOUT ANY WARNING. IT HAS HAPPENED ON RAMPS, A PARKING GARAGE, ON THE HIGHWAY AND THE MIDDLE OF AN INTERSECTION. NO WARNING LIGHTS COME ON UNTIL AFTER THE ENGINE STOPS. THE STEERING FAILS, THE BRAKES FAIL AND THE VEHICLE ROLLS TO A STOP. OFTEN, IT WILL TAKE SEVERAL MINUTES AND ATTEMPTS TO RESTART THE ENGINE. I WAS ADVISED BY THE DEALERSHIP THAT THE OIL WAS LOW. THE ENGINE CONTINUES TO SHUT OFF AND WITH NO CORRELATION TO TIME FRAME AFTER HAVING THE OIL REPLACED, TIME IT HAS BEEN DRIVEN, OR DURATION OF THE TRIP. THIS IS COMPLETELY UNSAFE TO THE PERSON OPERATING THE VEHICLE AND TO OTHERS ON THE ROAD. JEEP AND THE DEALERSHIP HAVE IGNORED THE PROBLEM AND I HAVE EVEN BEEN TOLD BY JEEP CUSTOMER SERVICE THAT "THE ENGINE IS OPERATING AS DESIGNED" WHICH MEANS THAT IT WILL SHUT OFF WITHOUT WARNING TO PROTECT THE ENGINE, NOT THOSE INSIDE THE VEHICLE. THEY HAVE REFUSED TO FIX OR ACKNOWLEDGE THE ISSUE, REFUSED TO VOID THE LEASE AND REFUSED TO REPLACE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074593February 23, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STALLED. ALL LIGHT WENT OFF AND BRAKE PEDAL STUCK DOWN. I PUT CAR IN PARK AND TURNED KEY. TRIED TO RESTART VEHICLE AND NOTHING STARTED... LIGHT JUST CAME ON THE DASH WITH EVERY ITEM FLICKING. THE BRAKE PEDAL WAS STILL STUCK DOWN. IF I OUT THE CAR IN NEUTRAL, UNABLE TO PUSH VEHICLE AND UNABLE TO REMOVE PARKING BREAK. KEEP IN MIND I'M AT A VERY HEAVY TRAFFIC INTERSECTION. TOOK ABOUT 5 MINUTES UNTIL THE CAR TOLD ME TO PRESS BREAK TO RELEASE PARKING BREAK . I TURNED THE KEY AND THE VEHICLE STARTED AGAIN. NOW I AM AFRAID THIS WILL HAPPEN EVERY TIME I COME TO A STOP. MY CAR HAS 19300 MILES.... NOTHING TO THIS EXTENT SHOULD BE GOING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073244February 16, 2018
STRUCTURE:BODY
WINDOW WOULD NOT GO DOWN WHEN THE SWITCH WAS PUSHED. LATER WHILE DRIVING WINDOW STARTED SLIDING DOWN BY ITSELF. DEALERSHIP CLAIMED THE RETURN WAS BROKEN AND 2" OF THE BOTTOM OF THE WINDOW WAS BROKE OFF. NO ACCIDENT OR DAMAGE HAD BEEN DONE TO THE DOOR. BREAKAGE SEEMS TO BE CONSISTENT WITH EARLIER JEEP MODELS. DEALERSHIP WOULD NOT COVER REPAIR AND CHANGED OVER $900 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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