Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11378025December 5, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE DRIVING, MY REAR HATCH WARNING CAME ON, I PULLED OVER TO REALIZE THAT THE LATCH WOULD NOT LOCK, CAUSING MY LIGHTS TO STAY ON, CAUSING A COLD ENVIRONMENT FOR MY 9 MONTHS OLD BABY, WITH THE DOOR NOT BEING ABLE TO SEAL. WITH THIS BROKEN, ALSO DISABLES MY REMOTE START, VOIDING ANY ANTI THEFT ABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377734December 3, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT HIGHWAY SPEEDS, UNKNOWN PROBLEM CONSOLE DISPLAY AND DISPLAY CONTROLS SWITCHED ERRATICALLY AND BECAME NONFUNCTIONAL, DISABLING CLIMATE CONTROLS, SWITCHING RADIO STATIONS, AND CONSOLE DISPLAY LIGHTS AND DASH LIGHTS (SPEEDOMETER, COOLANT TEMP, FUEL ETC..) TURNED OFF. DANGEROUS CONDITION DUE TO NO HEATER DURING 9 DEGREE F WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377443December 2, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON MULTIPLE OCCASIONS MY 2019 JEEP CHEROKEE HAS STALLED OUT, WITH OUT WARNING, WHILE I WAS DRIVING, ONCE ON THE FREEWAY AT 70 MILES AN HOUR IN HEAVY TRAFFIC. AFTER SEVERAL TRIPS TO THE DEALER I WAS INFORMED THAT THIS ENGINE, THE 2.4L HAS A SYSTEMIC PROBLEM, IN THAT BURNS ABOUT A QUART OF OIL EVERY 1000 MILES AND WHEN THE OIL GETS TOO LOW THE ENGINE JUST SHUTS OFF. NO WARNING LIGHTS, JUST SHUTS EVERYTHING OFF. AT 70 MILES PER HOUR IN TRAFFIC, HAVING THE ENGINE STOP AND SUDDENLY LOSING POWER STEERING AND TRYING TO MOVE THOUGH TRAFFIC TO THE SHOULDER WHILE RAPIDLY DECELERATING IS VERY DANGEROUS. THE DEALER AND FCA ARE OFFERING NO SOLUTIONS FOR THIS ISSUE. FROM A PUBLIC SAFETY PERSPECTIVE THIS VEHICLE SHOULD BE RECALLED, NOT TO MENTION THE ENVIRONMENTS COSTS AND CONSUMER PROTECTION ASPECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377231November 30, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
JEEP STALLS WHEN OIL IS LOW, BATTERY LIGHT COMES ON, I HAVE TO PULL OVER, RESTART MY CAR, AND IT RATTLES. STALLS WHEN I TURN, AND BATTERY LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376999November 29, 2020
ENGINE
USES EXCESSIVE OIL ABOUT 1 QUART ABOUT EVERY 1,500 MILES. WE HAVE THE 2.4 L ENGINE. WE PURCHASED A NEW VEHICLE NEVER EXPECTING THAT WE WOULD HAVE TO ADD OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377016November 29, 2020
ENGINE
WHILE DRIVING MY VEHICLE I WAS ON AN OFF RAMP GOING 45MPH WHEN THE ENGINE QUIT WORKING. WITH DIFFICULTY I WAS ABLE TO GET THE VEHICLE TO THE SIDE OF ROAD. WHEN I ATTEMPTED TO START IT. IT TOOK A WHILE TO START UP THE VEHICLE. I CALLED.TO.GET AN APPOINTMENT FOR THE JEEP TO BE SEEN. THE PROBLEM OCCURED EVERY DAY UNTIL IT WAS SEEN AT THE DEALERSHIP. THE VEHICLE HAS 19 K AND OIL.IS CHANGED ON OR.BEFORE RECOMMENDATIONS. THE DEALERSHIP.STATED THAT THE OIL.WAS CHANGED AND WAS.OIL LEVEL IS LOW. THE DEALER STATED IT IS COMMON FOR JEEP WITH 2.4 L ENGINE TO BURN 1 QT OIL EVER 1000 MILES. THIS IS RIDICULOUS. NO VEHICLW DOES THAT. THE WORST PART IS THE OIL LIGHT NEVER.COMES ON. THE DEALER WAS SNEAKY AND.CALLED.WHERE I GET MY OIL.CHANGED TO SEE IF I WAS GETTING MY OIL CHANGED REGULARLY. THERE IS A.WELL.DOCUMENTED PROBLEM WITH THE 2 4 L TIGERSHARK MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376065November 23, 2020
ENGINE
2019 JEEP CHEROKEE WITH 2.4L MULTIAIR ENGINE IS CONSUMING OIL AT APPROXIMATELY 1 QUART / 1,000. WITHOUT ANY INDICATION THE VEHICLE WILL STOP WHILE DRIVING WHEN THE OIL LEVEL IS LOW. THIS LAST OCCURRED WHILE BRAKING TO MAKE A LEFT TURN ON A DIVIDED HIGHWAY. NO WARNING OR INDICATION THAT THE LEVEL IS LOW IS FORCING US TO CHECK THE OIL LEVEL CONSTANTLY TO MAKE SURE THE LEVEL IS NOT LOW ENOUGH TO CAUSE THIS CONDITION. THE VEHICLE HAS HAD THIS OCCUR MULTIPLE TIMES IN THE FIRST 33K MILES AND SEEMS TO HAVE BEEN CONSUMING MORE OIL LATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375360November 19, 2020
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
DRIVING THE JEEP ON THE NJ TURNPIKE THE STEERING WHEEL WENT SLACK. MY WIFE REACTED BY JERKING THE STEERING WHEEL WHICH CAUSED THE VEHICLE TO SWERVE INTO THE ADJACENT LANE NEARLY MISSING ANOTHER VEHICLE AND THE GUARD RAIL. THE JEEP WAS GOING 66 MPH (THE SPEED LIMIT IS 70MPH THERE). I'VE TAKEN THE VEHICLE TO THE DEALERSHIP WE LEASED IT FROM 3 TIMES AND THEY SAY THEY WON'T OR CAN'T REPAIR IT BECAUSE WHEN THEY TEST DROVE IT THE PROBLEM DIDN'T OCCUR. IT IS AN INTERMITTENT, SERIOUS PROBLEM. THERE HAVE BEEN SEVERAL INCIDENTS OF THIS NATURE REPORTED FOR THIS MODEL JEEP IN THE NHTSA LAST YEAR AND THIS YEAR. BECAUSE OF THE POTENTIAL FOR A MAJOR ACCIDENT DRIVING THIS VEHICLE WITH THIS PROBLEM WE RESTRICT WHEN AND WHERE WE DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374979November 17, 2020
ELECTRICAL SYSTEM
AS I STOP AT A STREET LIGHT USING THE AUTO START/STOP FEATURE...THE JEEP DID NOT TURN BACK ON. I WAS STRANDED AND NEEDED A TOW. EVENTUALLY WITH A JUMP AND TURNING OFF THE AUTO START/STOP BUTTON, THE JEEP WILL DRIVE JUST FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375000November 17, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
THE VEHICLE WILL STALL FOR NO APPARENT REASON. THE MOST RECENT OCCURRENCE HAPPENED IN THE TURN LANE AT A BUSY INTERSECTION, ON A HILL, IN THE RAIN. THE CAR ONLY RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WILL ALSO LOSE STEERING FOR NO REASON WHILE DRIVING. THE BATTERY LIGHT WILL COME ON WITH THE ISSUES DESCRIBED ABOVE. ALSO, THE CAR WILL CHIME WHILE DRIVING, WITH NO TROUBLE INDICATION ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374792November 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
THIS HAPPENED MONTHS AGO AND THEY CLEANED SOME CONNECTIONS TO FIX IT BUT ITS HAPPENING AGAIN. AT FULL SPEED THE CAR COMPLETELY LOSES ALL ELECTRONICS INCLUDING POWER STEERING, BRAKING, AND THE DASH GOES BLANK. THEN IT FLASHES A SERVICE TRANSMISSION WARNING WHILE EVERY ALARM AND LIGHT ON THE DASH COMES ON. AFTER COMING TO A COMPLETE STOP AND PUTTING IT IN PARK IT WILL RESTART AGAIN. THIS HAS HAPPENED 3 TIMES OVER 2 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373066November 4, 2020
ENGINE
ENGINE BURNED ONE QUART OF OIL IN 458 MILES. AFTER 2 QUARTS DOWN ENGINE WILL STALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372914November 3, 2020
ENGINE
OIL SEEPING FROM OIL PAN, SIDE COVER, HEAD GASKET AND A TICKING NOISE THAT SOUNDS LIKE LIFTERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372393October 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
THE STARTER WENT BAD AROUND 40,000 MILES. SOMETIMES IT STARTS OTHER TIMES IT TAKES HOURS TO START. I ALWAYS GET A NOTIFACTION THAT SAYS STARTER PROTECTION MODE ENGIN WARMING AFTER A FEW FAILED START ATTEMPTS. THE CAR STALLS OUT OFTEN. ANY TURNS SHUT THE CAR OFF. OIL MUST BE ADDED TWICE A MONTH TO FIX THE STALL ISSUE. HALF THE TIME IT SAYS 4 WHEEL DRIVE AND CRUISE CONTROL UNAVAILABLE. THIS JEEP IS A LEMON. A DISASTROUS PURCHASE. SHOULD BE A RECALL ON THE STARTERS AS MANY PEOPLE HAVE THE SAME PROBLEM. 2 YEAR OLD CAR COSTING ME 900 TO FIX STARTER IS A JOKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372436October 30, 2020
VISIBILITY/WIPER
REPEATED WINDSHIELD CHIPS AND CRACKS 3 IN 1 MONTH. REPLACED THE WINDSHIELD, NOW 4 MORE IN 2 MONTHS. HAVE ONLY HAD VEHICLE 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372472October 30, 2020
ENGINE
NHTSA PERSONNEL - I WANT TO REPORT A SERIOUS (SAFETY) PROBLEM WITH OUR 2019 JEEP CHEROKEE. IN THE LAST 2-3 WEEKS, MY WIFE HAS EXPERIENCED A SUDDEN STALLING OF THE CAR WITHOUT ANY WARNING OR NOTIFICATION. THIS IS A SERIOUS PROBLEM SINCE SHE WAS ON THE ROAD ON HER WAY TO TAKE OUR KIDS TO SCHOOL. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO RESTART THE CAR. TODAY (10/30), I CALLED OUR LOCAL JEEP/DODGE DEALERSHIP TO SCHEDULED AN APPOINTMENT FOR THIS ISSUE. AS I WAS DESCRIBING THIS PROBLEM, THE SERVICE REP TOLD ME TO CHECK THE OIL LEVEL OF THE CHEROKEE DUE TO A KNOWN "OIL CONSUMPTION PROBLEM." SURE ENOUGH, I CHECKED THE OIL LEVEL IN THE CAR AND THERE WAS HARDLY ANY OIL. SOON AFTER, I WENT TO WALMART AND BOUGHT 5 QT OF 0W20 SYNTHETIC OIL. DROVE THE CAR AFTERWARDS AND NO STALLING OCCURRED. PLEASE HELP TO PRESSURE FCA US LLC OR JEEP TO FIX THIS ISSUE RIGHT AWAY VIA RECALL OR REWORK. ENGINES CAN BE REPLACED BUT NOT LIVES - THIS IS A SAFETY PROBLEM!! SINCERELY, [XXX] 2019 JEEP CHEROKEE OWNER (WITH ONLY 14,341 MILES) WICHITA, KS 10/30/2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366723October 27, 2020
POWER TRAIN
WHEN SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION HESITATES GOING INTO DRIVE 50% OF THE TIME THIS HESITATION USUALLY LASTS FROM 1 TO 3 SECONDS. DOESN'T HAPPEN EVERY TIME BUT IT DOES HAPPEN FREQUENTLY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365916October 23, 2020
SERVICE BRAKES
THE VEHICLE HAS HAD THIS ISSUE 3X OVER THE PAST YEAR. THE FIRST INCIDENT OCCURRED WHEN THE CAR WAS PUT IN REVERSE AND WAS MOVING IN A BUSY PARKING LOT, THE EMERGENCY BRAKE CAME ON AND IMMEDIATELY HALTED THE CAR. WHEN TURNED OFF IT TURNED BACK ON AND WHEN PUT IN BREAK AND TURNED OFF IT WENT OFF AND WAS ABLE TO BE DRIVEN. THE NEXT INCIDENT THE CAR WAS IN DRIVE AND IN MOTION ON A CITY STREET, WHEN THE EMERGENCY BRAKE CAME ON AND THE CAR CAME TO AN ABRUPT HALT FROM 15 MPH TO 0. I PUT THE CAR IN PARK AND TURNED IT OFF AND ON AGAIN AND IT DROVE OK. THE 3RD INCIDENT THE CAR WAS BEING DRIVEN IN A BUSY INTERSECTION OF A CITY STREET, WHEN THE E BRAKE CAME ON AND THE CAR IMMEDIATELY HALTED. WE TURNED THE BRAKE OFF AND LOOKED UP AND IT STILL WOULDN'T MOVE, BUT ALL OF THE LIGHTS WERE ON INCLUDING THE HEADLIGHT BRIGHTS. IT STATED ON THE DASH TO PUT THE CAR IN NEUTRAL AND OTHER LIGHTS WERE ON AS WELL. WE PUT THE CAR IN PARK AND TURNED THE ENGINE OFF AND THEN TRIED TO RESTART IT. IT WOULDN'T START. WE SAT FOR 10 SECONDS AND THEN RESTARTED IT AND TURNED THE BRIGHTS OFF AND THEN THE CAR DROVE OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365729October 22, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING, MY CAR WILL RANDOMLY SHUT OFF COMPLETELY. THERE IS A DINGING NOISE AND A QUICK FLASH OF THE BATTERY LIGHT AND THEN IT SAYS THE PRESS BRAKE AND PUSH START. I CAN NOT ACCELERATE BUT CAN BRAKE. AS SOON AS I'M COMPLETELY STOPPED, THE STEERING LOCKS AND IT STRUGGLES TO START AGAIN. IT IS RANDOM AND HAS HAPPENED MORE THAN ONCE IN A ROW. IT HAPPENED 4 MONTHS AGO AND THE SERVICE DEPARTMENT SAID THE BATTERY FAILED AND REPLACED THE BATTERY, BUT IT HAPPENED AGAIN A WEEK AGAIN WHILE I WAS TURNING. AFTER I RESTARTED IT, IT DID IT LIKE 15 SECONDS LATER. THEN TWO DAYS AFTER THAT IT SHUT OFF RANDOMLY WHILE I WAS DRIVING 35-40 MPH DOWN A STRAIGHT ROAD. I'VE TAKEN IT IN AGAIN AND THIS TIME THEY CAN'T FIND ANYTHING WRONG WITH IT. BATTERY WAS FINE, NO CODES. EVEN THE SOFTWARE THAT GOT UPDATED BECAUSE OF THE RECALL (STALLING WHILE DRIVING) WAS FINE. I'VE SEEN PEOPLE SAY THAT THE OIL LEVEL CAN CAUSE IT TO STALL, BUT MY OIL WAS AT 60% AT THE TIME IT STARTED HAPPENING. IT'S NOT SAFE THAT THE CAR RANDOMLY SHUTS OFF WITHOUT NOTICE, WHILE DRIVING ON A ROAD OR HIGHWAY. THAT CAN CAUSE A SERIOUS ACCIDENT IF IT HAPPENS AT THE WRONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365470October 20, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
GOOD EVENING! I PURCHASED THIS 2019 JEEP CHEROKEE LATITUDE PLUS WITH ONLY 10 MILES ON IT. THE FIRST 1000 MILES WE HAD ISSUES WITH THE START/STOP FEATURE. THE CAR COMPLETELY SHUT OFF WHILE IN DRIVE. I TOOK IT IN AND THE DEALERSHIP SAID THERE WERE 40 FAULT CODES. THEY CLEARED THEM AND MOVED ON. IT HAPPENED AGAIN BUT THIS TIME, THE CHECK ENGINE LIGHT CAME ON. THEY CLEARED THAT CODE AGAIN. THE THIRD TIME I TOOK IT IT WAS WHEN THE CAR SHUT OFF AGAIN BUT THIS TIME THE BATTERY LIGHT CAME ON AND MULTIPLE LIGHTS WERE FLASHING. I TOOK IT IN AND THEY SAID THERE WAS A LOOSE BATTERY AND WIRE. THEY FIXED IT AND NOW WE ARE HAVING PROBLEMS WITH THE RADIO. THE SCREEN KEEPS FLICKERING AND MAKE BEEP NOISES. IT HAS EVEN FROZEN UP ON US. WE HAVE DOCUMENTED ALL OF THIS WITH VIDEOS AND I WOULD BE HAPPY TO SHARE THAT WITH YOU. AFTER THE 7TH TIME BRINGING IN THE VEHICLE. THE DEALERSHIP IS STILL UNABLE TO FIX IT. I TRIED TO HIGHER A LAWYER TO SEE IF THIS IS LEMON BUT WITHOUT THE DEALERSHIP DIAGNOSING THE PROBLEM, THERE IS NOTHING WE CAN DO. I JUST WANT MY BRAND NEW CAR FIXED. I'VE READ HUNDREDS OF OTHER REVIEW WITH THE SAME ISSUES PLEASE INVESTIGATE!! THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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