Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11123948September 1, 2018
EXTERIOR LIGHTING
DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123769August 31, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123355August 29, 2018
POWER TRAIN
9 SPEED TRANSMISSION DELAY FROM A DEAD STOP. JERKING AND LUNGING THROUGH DIFFERENT GEARS. HAD FULL TRANSMISSION REPLACEMENT IN JANUARY 2018, AND STILL HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123137August 28, 2018
ENGINE, POWER TRAIN, SEATS
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121795August 23, 2018
VEHICLE SPEED CONTROL
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121614August 22, 2018
WHEELS
I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121541August 21, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120756August 18, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120743August 17, 2018
POWER TRAIN
LESS THAN 60000 & SERVICE SHIFTER LIGHT COMES ON. TOOK IT INTO THE DEALER AND THEY SAID THE SHIFTER NEEDS TO BE REPLACED & IT'S NOT COVERED UNDER WARRANTY. DEALERSHIP SAYS IT HAS NOTHING TO DO WITH HOW THE JEEP IS DRIVEN. I AM A TEACHER & ONLY DRIVE IT TO AND FROM WORK. THEY SAID IT'S A KNOWN ISSUE WITH THIS MODEL. IF IT'S A KNOWN ISSUE WHY ISN'T IT COVERED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120745August 17, 2018
ENGINE
ENGINE IS USING EXCESSIVE AMOUNTS OF OIL. USING 1.25-1.5 QUARTS OF OIL PER 1,000 MILES. ENGINE HAS SHUT OFF WHILE DRIVING ON HIGHWAY ON 2 OCCASIONS. WHEN ENGINE OIL IS LOW IT DOES NOT SHIFT PROPERLY. FIRST ENGINE WAS REPLACED WITH A NEW ONE AND THE REPLACEMENT ENGINE IS ALSO USING EXCESSIVE AMOUNTS OF OIL. ADVISED BY DEALERSHIP TO LET NEW MOTOR BREAK IN AND COME BACK AFTER BREAK IN PERIOD OF 7,500 MILES. OWNERS MANUAL STATES THAT THIS VEHICLE DOES NOT REQUIRE A LONG BREAK IN PERIOD AS DEALERSHIP STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120470August 16, 2018
ELECTRICAL SYSTEM
SHIFTER SERVICE PROBLEM SHIFTER AND WIRING NEED TO BE REPLACED ACCORDING TO DEALER MY CAR ONLY HAS FORTY SEVEN THOUSAND MILES ON IT SEARCH ONLINE REVEALS SEVERAL OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND THERE ARE TALKS OF RECALLS BUT NOTHING HAS BEEN DONE AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119817August 14, 2018
ENGINE, UNKNOWN OR OTHER
KEEP GETTING SERVICE SHIFTER AND NEED TO STOP VEHICLE AND SHUT OFF AND START UP AGAIN. SOMETIME VEHICLE WILL RUN GOOD FOR A COUPLE OF DAYS, OTHER TIMES GET 5 MINUTES DOWN THE ROAD AND IT RETURNS. WENT ON A LONG ROAD TRIP AND HAVE TO PULL OVER A NUMBER OF TIMES ON A VERY BUSY INTERSTATE. I BROUGHT IT INTO THE SHOP THREE (3) TIMES WITH THE SAME ISSUE (LATE DATE 8/2/18), LAST TIME I WAS TOLD IT WOULD BE $380.00 TO REPLACE A HARNESS FOR SOME KIND OF CABLE AND THEY NEEDED TO ORDER PARTS. STILL WAITING FOR THE CALL FROM THE SHOP WITH A DATE TO REPLACE THE HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119750August 13, 2018
ENGINE
ENGINE STALLS WHILE DRIVING BECAUSE OF LOW OIL. JEEP IS 2 1/2 YRS. OLD WITH 50,000 MILES AND SHOULD NOT BE BURNING OIL. MANY PEOPLE COMPLAINING OF THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118610August 8, 2018
ENGINE
MY CAR WILL SPUTTER AND SHUT DOWN WHILE DRIVING IN MY NEIGHBORHOOD. WHEN I TRIED TO START IT THE CAR WOULD SPUTTER AS IF IT WAS STUCK IN THE STARTER, THEN JUST SHUT DOWN. I ATTEMPTED AGAIN AND STILL NOTHING. I'VE CALLED THE DEALERSHIP AND THEY BLOW ME OFF. I DON'T KNOW WHAT TO DO AND WITH AN ENGINE ACTING LIKE THIS IS GOING TO CAUSE AN ACCIDENT. SOMETHING NEEDS TO BE DONE PLEASE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115042August 1, 2018
POWER TRAIN
THIS EVENING I WAS DRIVING MY 2016 JEEP CHEROKEE WHEN IT SUDDENLY LOST POWER AND I COULDN'T ACCELERATE OR ADEQUATELY TURN. I WAS BEGINNING TO ACCELERATE AFTER HAVING BEEN STOPPED AT A TRAFFIC LIGHT AND MADE A RIGHT HAND TURN. I WAS TRAVELING BETWEEN APPROXIMATELY 20 AND 30 MPH WHEN MY VEHICLE LOST POWER. MY MUSIC CONTINUED TO PLAY, MY DIGITAL SCREEN HOUSING THE SPEED REMAINED ILLUMINATED AND I NOTICED THE BATTERY LIGHT WAS ON. I DID NOT NOTICE A MESSAGE ON THIS SCREEN BUT THERE COULD HAVE BEEN ONE. I WAS MORE FOCUSED ON GETTING MY VEHICLE OFF OF THE ROAD SINCE IT WAS NO LONGER MOVING. LUCKILY THERE WAS A PARKING LOT APPROXIMATELY 20 FEET AHEAD. I WAS ABLE TO COAST MY CAR INTO THE PARKING LOT. STEERING WAS DIFFICULT BUT MANAGEABLE. ONCE IN THE PARKING LOT I PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I WAITED A MOMENT AND ATTEMPTED TO TURN IT BACK ON. THE VEHICLE BEGAN TO BUCK/SHAKE AND MADE A NOISE AS IF IT WAS TRYING TO START BUT NOT ABLE TO. THE DIGITAL MONITOR FLICKERED ON AND FINALLY THE ENGINE TURNED OVER AND THE VEHICLE WAS RUNNING. I LEFT IT RUNNING FOR SEVERAL MINUTES AND THEN TURNED THE ENGINE OFF. THE VEHICLE RESTARTED WITH NO PROBLEMS AND WAS ABLE TO MAKE IT BACK TO MY HOME APPROXIMATELY 20 MILES FROM WHERE THIS OCCURRED. THIS WAS TERRIFYING. WHAT WOULD I HAVE DONE IF I WAS ON AN INTERSTATE OR HIGHWAY AND TRAFFIC WAS HEAVY? AFTER THIS INCIDENT AND PRIOR TO FILING THIS COMPLAINT, I RESEARCHED THIS PROBLEM AND HAVE FOUND SEVERAL VIDEOS ON YOUTUBE SHOWING EXACTLY WHAT I EXPERIENCED. I HAVE ALSO READ COMPLAINTS ON VARIOUS FORUMS (ONE TITLED JEEP FORUM) DESCRIBING THE SITUATION I EXPERIENCED. I DO NOT FEEL THIS VEHICLE IS SAFE OR CAN BE TRUSTED WITH MY LIFE OR OTHERS. THIS NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114928July 31, 2018
POWER TRAIN
TRANSMISSION SLAMS INTO GEAR AND LUNGES FORWARD; FEELS LIKE BEING REAR ENDED. REVS HIGH AND THEN DOWNSHIFTS OR MISSES GEAR AND SLAMS INTO GEAR. IN MOTION DRIVING BETWEEN 0 AND 40 MILES PER HOUR OFTEN WHEN CRUISING ALONG AT APPROX. 30-40 WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114236July 27, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AS OF LATELY, THE SPEEDOMETER TOOGLES UP & DOWN THROUGH A SET OF NUMBERS EVEN AFTER ATTEMPTS ARE MADE TO REDUCE SPEED ESPECIALLY WHEN ON CRUISE CONTROL. DURING CRUISE CONTROL VEHICLE ACCELERATES BEYOND SET LIMIT & REQUIRES EXTREME FORCE TO DECELERATE. IT HAPPENS RANDOMLY AS DOES MANY DANGEROUS ISSUES MAINLY AFTER A SOFTWARE UPDATE TAKES PLACE WITH THE VEHICLE. IF THE UPDATES DON'T CAUSE ACCELERATION CONCERNS IT CAUSES VEHICLE TO SHUT OFF IN TRAFFIC & OVER THE LAST SEVERAL MONTHS A FEW HIGH RISKS FOR MAJOR TRAFFIC ACCIDENTS WERE ONLY AVOIDED BY THE SWIFT MANEUVERING OF OTHER VEHICLES OR MYSELF WHEN POSSIBLE TO AVOID COLLISION. NEVER BEFORE EXPERIENCED SO MANY MALFUNCTIONS OF MECHANICAL/TECHNOLOGICAL PROBLEMS FROM A VEHICLE. AS FOR IF THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING ETC WHEN THESE ISSUES OCCURED THE ANSWER WOULD BE MY JEEP HAS STALLED, LOSS SPEED, SHUT OFF AND/OR SPEED UP UNDER ALL THESE CONDITIONS. DEALERSHIP HAS ME BRING IT IN AND THEY FLASH THE SYSTEM TO "CORRECT" THE PROBLEM. THAT IS UNTIL THE NEXT UPDATE OR SOME SOFTWARE MALFUNCTION CAUSES UNEXPECTED SCARY INCIDENT TO ARISE LIKE NOW WITH THE CRUISE CONTROL THAT NEEDS ADDRESSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113828July 26, 2018
SERVICE BRAKES, STEERING
AFTER HAVING MY BRAND JEEP FOR LESS THAN 2 MONTHS, THE SERVICE PARK BRAKE, ANTI-LOCK BRAKE, AND TRACTION LIGHT WENT OFF WHILE DRIVING. MY CAR THEN PROCEEDED TO JERK WHILE DRIVING SO I PULLED OVER AND TURNED THE CAR OFF. UPON RESTART OF THE JEEP, ALL THE LIGHTS WERE GONE AND THE JEEP DROVE FINE. 5 TO 6 MONTHS (AROUND MARCH 2017) LATER THE LIGHTS WENT OFF AGAIN WHILE DRIVING AND THE WHEEL BECAME STIFF AND HARD TO TURN. SINCE THE LIGHT WENT OFF AFTER TURNING THE CAR OFF AND BACK ON BEFORE, I DID THAT BUT THE LIGHTS STAYED ON. I CALLED TO SCHEDULE AN APPT WITH THE DEALERSHIP THEN THE LIGHTS WENT OFF. THE LIGHST STAYED OFF, AS THE APPOINTMENT WAS 2 WEEKS AWAY, SO I CANCELLED IT. AS A SINGLE PARENT I CANNOT AFFORD TO WASTE MONEY FOR A DIAGNOSTIC THAT WOULD NOT SHOW AN ERROR BECAUSE THE MALFUNCTION LIGHTS WERE OFF. IN AUGUST OF 2017 THE LIGHTS CAME ONE AGAIN, THE WHEEL BECAME HARD TO STEER. THESE LIGHTS STAYED ON FOR 2-4 DAYS THEN WENT OFF. THIS OCCURENCE HAPPENED AGAIN IN BETWEEN AS WELL MY SONS BDAY WEEKEND FEBRUARY 2018. MY PARENTS WERE DRIVING THE CAR AND THIS MADE THEM UNCOMFORTABLE. SINCE THEN THE LIGHTS CAME ON MORE FREQUENTLY, USING GO OFF WITHIN A DAY OR 2, ONLY TO COME BACK ON AGAIN. IN THE PAST 3 WEEKS THE LIGHTS HAVE COME ON DAILY, CUT OFF WHILE DRIVING, AND CUT BACK ON. THE BRAKES NOW MAKE A VIBRATING SENSATION WHEN DRIVING, AND 3 TIMES WHEN BACKING UP THE PARKING BRAKE ENGAGED ITSELF. IN THE HISTORY OF OWNERHSHIP OF THIS VEHICLE I HAVE USED MY PARKING BRAKE MAYBE 3 TIMES. I AM FRUSTRATED WITH THIS VEHICLE THAT I PURCHASED BRAND NEW WITH 7 MILES ON IT TO BEING EXPERIENCING SO MANY PROBLEMS. I HAVE OWNED THE VEHICLE SINCE SEPT 2016 (NOT EVEN 2 FULL YEARS ALTHOUGH THIS PROBLEM STARTED EARLY ON) AND ONLY HAVE 25K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112475July 19, 2018
STEERING, SUSPENSION, UNKNOWN OR OTHER
MY JEEP HAS BEEN AND LOOKED AT FOR SHAKING IN THE FRONT END WHEN GETTING TO A CERTAIN SPEED. I HAVE FOUND OUT AFTER GOING TO GET A WHEEL ALIGNMENT AND BEING TOLD IT MAY BE MY TIRES AND HAVING THEM CHANGED AND THEN TOLD IT MAY BE THE BALANCE OF THE TIRES AND HAVING THAT CHECKED THE ISSUE IS STILL PRESENT. AFTER LOOKING INTO THIS ISSUE MORE AND TALKING TO OTHER JEEP OWNERS ABOUT THIS THEY SAID IT IS WHAT IS CALLED THE JEEP SHAKES. AND ACCORDING TO LOOKING THIS ISSUE UP THIS IS PRESENT ON MANY JEEP YEARS AND FOR ME AS A CAR OWNER THERE IS NO RECALL TO FIX THIS ISSUE. THE COST OF FIXING THIS ISSUE CAN RANGE FROM $900 TO 1500 DOLLARS DEPENDING ON WHERE IT IS TAKEN. THE JEEP WHEN DRIVING AND REACHING 55 PLUS MPH AND IT STARTS TO SHAKE AND IF ABLE TO GET TO 65 MPH THE SHAKING CEASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112357July 19, 2018
UNKNOWN OR OTHER
THE PANORAMIC SUNROOF EXPLODED WHILE DRIVING DOWN THE HIGHWAY, OUT OF NO WHERE. MY SUNROOF WAS NOT BUSTED MY AN EXTERNAL FORCE. MY SUNROOF HAS VERY THINK GLASS. THE WHOLE IN THE GLASS IN DEAD SET IN THE MIDDLE. AFTER DOING SOME RESEARCH ONLINE THIS HAS HAPPENED TO SEVERAL OTHER BUYERS. IT WAS 88 DEGREES OUT THAT DAY. I HAVE DRIVEN MY CAR IN HOTTER CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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