Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11156656December 6, 2018
UNKNOWN OR OTHER
I HAVE A 2016 JEEP CHEROKEE LIMITED. WHEN I AM DRIVING THE VEHICLE AND SLOW DOWN SUCH AS TO MAKE A TURN OR STOP AT A REDLIGHT, THE ENGINE DIES OUT. THIS HAS HAPPENED MULTIPLE TIMES. I HAD A DIAGNOSTIC TEST DONE ON IT, AND THE TEST INDICATED THE THROTTLE BODY NEEDED CLEANING OR THE AIR FILTER WAS DIRTY. I HAD THE THROTTLE BODY CLEANED AND THE AIR FILTER REPLACED WITH A NEW ONE. THE VEHICLE IS STILL DOING THE SAME THING. THE IS A BIG SAFETY CONCERN IN THAT THE VEHICLE HAS STALLED WHILE I WAS IN AN INTERSECTION MAKING A TURN. I AM CONCERNED THAT I WILL GET HIT BY ON COMING TRAFFIC, IF THIS CONTINUES TO HAPPEN. I DO NOT HAVE ANOTHER VEHICLE TO DRIVE NOR IS PUBLIC TRANSPORTATION AVAILABLE. JEEP NEEDS TO LOOK INTO THIS SAFETY ISSUE BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155617December 3, 2018
UNKNOWN OR OTHER
MY PASSENGER SIDE FLOOR (FRONT AND BACK) GET FLOODED WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154841November 29, 2018
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN I WAS DRIVING AT HIGHWAY, ALL THE SUDDEN SERVICE TRANSMISSION LIGHT ON AND TRANSMISSION METER WENT UP TO THE HIGHEST POINT, CAR STOPPED BY ITSELF. BESIDE STEERING, EVERYTHING ELSE STOPPED WORKING. THANK GOD, I WAS NEXT TO EMERGENCY LINE. I ONLY GOT 30 SECOND TO GET OUT HIGH SPEED TRAFFIC ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153588November 25, 2018
VEHICLE SPEED CONTROL
WHEN DRIVING IN THE MOUNTAINS OF WEST VIRGINIAN HAVING THE CRUISE CONTROL SET TO 70 EVERYTHING WORKS FINE UNTIL YOU COME TO A STEEP DOWN HILL GRADE. SUDDENLY I WOULD LOOK DOWN AND I WOULD BE DOING 90 MILES A HOUR AND THE ENGINE RPM IS OVER 5000. THIS HAPPENED 4 TIMES. 3 TIMES I WOULD JUST TOUCH THE BRAKE AND THE ENGINE RPM WOULD IMMEDIATELY GO DOWN TO AROUND 2000 RPM. ONE TIME I HADE TO STAND ON THE BRAKES FOR SEVERAL SECONDS UNTIL THE RPM WOULD GO DOWN. I ALMOST LOST CONTROL OF THE CAR ONE TIME. MY SON DROVE THROUGH THE MOUNTAINS ON OUR WAY TO THE EAST COAST AND I DROVE THROUGH THEM ON THE WAY HOME. HE TOLD ME THE SAME THING HAPPENED TO HIM SEVERAL TIMES. I HAVE HAD THE CAR FOR JUST OVER 2 YEARS AND THE CRUISE CONTROL WORKS FINE. THE ONLY TIME I HAVE PROBLEMS IS IN THE MOUNTAINS ON A DOWN HILL ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152938November 20, 2018
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY VEHICLE STALLS WHILE DRIVING; ON THE EXPRESSWAY, AFTER A CAR WASH, IN THE SCHOOL PARKING LOT. THIS IS VERY DANGEROUS!! IT HAPPENED 3 TIMES DURING RUSH HOUR TRAFFIC ON A FRIDAY NIGHT. ONLINE COMPLAINTS ARE PLENTIFUL...THIS NEEDS TO BE ADDRESSED, SOMEONE IS GOING TO BE SERIOUSLY HURT!! CURRENTLY AT THE SHOP, THEY CANNOT FIGURE OUT WHAT THE ISSUE IS. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152979November 20, 2018
ENGINE, UNKNOWN OR OTHER
THE FIRST DAY I HAD THE CAR I TOOK IT BACK COMPLAINING OF SOME KIND OF ELECTRICAL PROBLEM. THEY SAID THEY FOUND NOTHING WRONG. IN AUGUST OF THIS YEAR I TOOK A ROAD TRIP DURING THE TRIP A SMELL THE SCENT OF RAID OVER POWERED THE CAR AND IS STILL PRESENT IN THE CAR TODAY SO BAD AM AFRAID TO DRIVE THE CAR. I WAS ON THE HIGHWAY EIGHT HOURS.ON THAT TRIP AND I FELT AS IF I WAS GONNA PASS OUT. DIDN'T KNOW WHAT TO DO THE SMELL IS STILL IN THE CAR. I ONLY DRIVE TO THE STORE AND BACK NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152147November 17, 2018
ELECTRICAL SYSTEM
THE TURN SIGNAL RIGHT STARTED TO GO OFF TOOK IT TO DEALER THEY REPAIR THIS HAPPEN S4 TIMES IN 2 YRS NOW THE LEFT SIDE IS DOING IT AND THE RIGHT SIDE ALSO THEY SAID IS NOT UNDER WARRANTY AND ITS GOING TO COST ME 1200 DOLLARS TO REPLACE THE TURN SIGNAL ASSEMBLY EACHI TS NOT A PART THAT IS MOVED ITS A PLUG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151421November 14, 2018
ENGINE
VEHICLE SHUT OFF COMPLETELY WHILE DRIVING ON THE INTERSTATE. NO WARNING LIGHTS OR ANY OTHER INDICATION OF ISSUES. WAS ABLE TO RESTART AFTER SEVERAL MINUTES AND NO INDICATION LIGHTS ON AGAIN BUT DRIVING FINE. CHECKED OIL LEVEL THIS MORNING AND IT IS AT 83% AFTER ONLY 1375 MILES. EXTREMELY UNSAFE!!! CONDITIONS WERE DARK/NIGHTTIME AND ALL ELECTRICAL SHUT OFF AS WELL LEAVING US TO BE UNSEEN AND ALMOST HIT BY 18 WHEELER. THIS IS THE 3RD MAJOR ISSUE WITH THIS VEHICLE IN LESS THAN ONE YEAR. IT HAS NEEDED NEW STARTER COIL, NEW THERMOSTAT AND NOW THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151272November 13, 2018
UNKNOWN OR OTHER
I SAW ON CREDIT KARMA MY VEHICLE HAS SEVERAL RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151045November 12, 2018
UNKNOWN OR OTHER
I PURCHASED A 2016 JEEP CHEROKEE AND SINCE DAY ONE THE START/STOP FEATURE NEVER HAVE WORKED PROPERLY AND IT WASN'T UNTIL RECENTLY THAT, I WAS TOLD BY MY CURRENT DEALER THAT, IT IS THE BACKUP BATTERY AND THAT JEEP HAVE HAD PROBLEMS WITH THE MANUFACTURER AND SUPPOSEDLY JEEP IS LOOKING FOR ANOTHER MANUFACTURER BUT, I FEEL JEEP ALWAYS KNEW THIS AND DID NOT INFORM THE DEALERS AND CONSUMERS. THIS IS BEEN HAPPENING FOR 2 YEARS NOW AND THE JEEP REPRESENTATIVE HAVE SAID TO ME THAT, SHE HAVE SOME PEOPLE ON HER LIST AND I AM NOT ONE OF THEM AND AT THE TIME OF THIS REPORT/COMPLAIN, I HAVEN'T RECEIVED ANY INFORMATION, UPDATE EITHER FROM THE DEALER OR JEEP. IF OTHER CONSUMERS JEEP OWNERS ARE HAVING THE SAME PROBLEM THEN; WHY JEEP FAIL TO REPORT THE SITUATION AS A "RECALL"? THE START/STOP AND BACKUP BATTERY IS NOT A CRITICAL PROBLEM THAT MIGHT STOP THE CAR FROM FUNCTIONING BUT, IF I DECIDE TO SELL OR GIVE THE CAR ON TRADE-IN PEOPLE ARE GOING TO ASK ME ABOUT IT AND I'M AFRAID I MIGHT LOSE MONEY/VALUE BECAUSE OF THE FEATURE NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150431November 9, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
AT 61,000 MILES MY JEEP STARTED HAVING A STRONG FUEL SMELL IN THE CABIN AFTER COMING TO A STOP WITH THE AUTO-START DIS-ENGAGED. READING ONLINE, MANY PEOPLE ON THE FORUMS HAVE SIMILAR ISSUES WITH CHEROKEES SINCE THE EARLY 2000'S WITH NO KNOWN MALFUNCTION TO FIX. THE EXHAUST SMELL HAS CAUSED HEADACHES IN THE LAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150056November 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
A SERVICE SHIFTER LIGHT HAS BEEN AN ONGOING ISSUE. WE HAD IT SERVICED ONCE. WHAT HAPPENS IS THE LIGHT COMES ON AND ALL GEARS ARE LIT UP AS TO SAY YOU'RE IN ALL GEARS P,R,N,D....ETC. THE CAR AT TIMES WON'T PICK UP SPEED RIGHT AWAY AND ALSO PAUSES WHEN SHIFTING GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149584November 6, 2018
ENGINE, POWER TRAIN
WHILE DRIVING AND VEHICLE IN MOTION UNDER NORMAL DRIVING CONDITIONS 2016 JEEP CHEROKEE VEHICLE WILL ACCELERATE BY ITSELF WITHOUT WARNING AND CAUSE HAZARDOUS DRIVING CONDITIONS AND SAFETY CONCERNS. VEHICLES ENGINE LIGHT WILL REMAIN ON AND JEEP DEALERSHIP CAN NOT DIAGNOSE AND PROPERLY FIX VEHICLE. VEHICLE EXPERIENCES UNINTENDED ACCELERATION WHILE DRIVING CAUSING MAJOR SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145250November 4, 2018
ENGINE
JEEP REPLACED THE ORIGINAL ENGINE UNDER WARRANTY DUE TO EXCESSIVE OIL CONSUMPTION THAT CAUSED THE ENGINE TO STALL WHILE DRIVING. NOW THE SECOND ENGINE, AFTER ONLY A FEW THOUSAND MILES OF DRIVING, IS ALSO CONSUMING EXCESS OIL. PER CHRYSLER'S SERVICE BULLETIN 09-007-15 PUBLISHED ON 7/31/15, A 2016 MODEL YEAR VEHICLE IS ONLY ALLOWED TO CONSUME UP TO ONE QUART OF OIL PER 2,000 MILES DURING THE FIRST 50,000 MILES. JEEP SHOULD OBVIOUSLY BE PREPARING FOR A MASSIVE RECALL ISSUE HERE, AS THIS IS THE MOST COMMON ISSUE HERE FOR ALL JEEP CHEROKEE'S THAT HAVE THIS MODEL ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145094November 3, 2018
SERVICE BRAKES, ENGINE
SHORTLY AFTER A RIGHT TURN INTO A SHORT STEEP UPHILL SECTION OF ROAD, THE CAR JUST DIED. THERE WERE NO WARNING LIGHTS. THE DISPLAY MESSAGE SAID TO SHIFT INTO P THEN SELECT A GEAR. THE CAR HAD NO FUNCTIONALITY, IT WAS DEAD AND STARTED ROLLING BACKWARDS TOWARDS THE INTERSECTION. PUT IN PARK AND TRIED TO RESTART - CHECK ENGINE LIGHT CAME ON, AND WAS ABLE TO OPERATE FOOT BRAKE WHICH WAS ALSO UNRESPONSIVE TO THAT POINT - PANICKING THAT THE CAR WOULD ROLL ACROSS THE INTERSECTION INTO THE DITCH. CAR WOULD NOT HOWEVER START. AFTER A FEW MINUTES AND TRIES, THE CAR STARTED AND DROVE AS THOUGH NOTHING HAD HAPPENED AND NO WARNING LIGHTS ON THE DISPLAY. DROVE HOME FROM WORK AND TO THE DEALER, LIKE NOTHING HAD HAPPENED. BUT SCARED THAT THE PROBLEM MIGHT REPEAT AND DELIBERATELY TOOK BACKROADS JUST IN CASE. CAN'T IMAGINE WHAT WOULD HAPPEN IF I'D TAKEN THE INTERSTATE AND THE PROBLEM REPEATED. AFTER GETTING HOME, FOUND THEY HAD CALLED AND LEFT A MESSAGE ABOUT THERE BEING NO OIL. CALLED BACK - LONG CONVERSATION: - THEY SAID THERE WAS NO OIL ON THE DIPSTICK (SO WHY DID THE OIL LIGHT NOT COME ON?) - THEY HAD CHANGED THE OIL AND FILTER AND THE CAR WAS GOOD TO GO (REALLY?) - THEY RECOMMENDED BRINGING THE CAR BACK AFTER 1000 MILES TO CHECK OIL CONSUMPTION (SO IF THE CAR FOR WHATEVER REASON LOSES ITS OIL WILL IT REALLY BE SAFE TO DRIVE? COULD IT NOT HAPPEN THE NEXT MILE, THE 100TH MILE?) - THEY SAID THERE WAS NO EVIDENCE OF OIL LEAKS (YES, WE WOULD HAVE NOTICED OIL SPOTS ON THE FLOOR OF OUR GARAGE) - THEY SAID THERE MUST BE "INTERNAL CONSUMPTION" OF THE OIL (SO THERE SHOULD BE SMOKE COMING FROM THE EXHAUST, RIGHT? THERE WAS NOT) ..GOING AROUND IN CIRCLES. WHY DOES THE CAR STOP DEAD WHEN THE PROBLEM OCCURS. THE DEALER SAID THIS IS TO PROTECT THE CAR. WELL, THANK YOU CHRYSLER FOR CARING SO LITTLE ABOUT YOUR CUSTOMERS THAT YOU PROTECT YOUR CAR FROM DAMAGE AT THE EXPENSE OF PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143849October 29, 2018
POWER TRAIN, UNKNOWN OR OTHER
I HAVE A 2016 JEEP CHEROKEE BOUGHT BRAND NEW FROM THE DEALER. AT APPROXIMATELY 15K MILES, I STARTED HEARING A CLICKING SOUND WHEN DRIVING FROM DRIVER TO REVERSE. I WENT TO THE DEALER MULTIPLE TIMES AND WAS TOLD THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. FINALLY THE DEALER FIGURED OUT THAT THE REAR DIFFERENTIAL NEEDED TO BE REPLACED AT ONLY 15K MILES. AT APPROXIMATELY 25K MILES, I WAS HEARING A WHISTLING SOUND ON THE DRIVER SIDE FRONT END WHEN CRUISING AT APROX. 20MHP OR LESS. I TOOK IT TO THE DEALER MULT. TIMES AND THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THE DEALER REPLACED A REAR AXEL BOOT FOR THE SHAFT THAT WAS THROWING GREASE, THINKING THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I HEARD THE WHISTLING ONCE AGAIN BEFORE EVEN LEAVING THE LOT. THE DEALER FINALLY FIGURED OUT THE DRIVER SIDE FRONT END BEARING WAS BAD AND WOULD NEED TO BE REPLACED. THE DEALER REPLACED THE SHAFT AXLE. I HAVE HAD APPROX 4 TRANSMISSION SOFTWARE UPDATES DONE SINCE I HAVE HAD THE VEHICLE. THE DEALER STATES THIS WOULD NEED TO BE PURCHASED FOR APPROX $140 EACH TIME AFTER THE POWER TRAIN WARRANTY EXPIRES FOR THE JEEP. KEEP IN MIND MY JEEP HAS ONLY 33K MILES ON IT WAS THIS POINT. NOW I HAVE A JEEP THAT HAS A PANORAMIC SUNROOF THAT MAKES NOISE AS WELL WHEN GOING OVER BUMPS AND POTHOLES AND THE DEALER STATES THEY DO NOT HEAR ANYTHING. I HAVE A TIRE ALIGNMENT DONE ON THE JEEP AT 25K MILES FOR $120. I WENT BACK TO THE DEALER WITH 32K MILES ON IT TO HAVE THE SUNROOF CHECKED OUT AND THEY ARE TELLING ME I NEED ANOTHER ALIGNMENT. SO THE ALIGNMENT HAS GONE OUT AGAIN IN LESS THAN 10K MILES? THERE HAS BEEN NOTHING BUT ISSUES WITH THIS JEEP SINCE DAY ONE AND EVERY OTHER JEEP I HAVE OWNED IN THE PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142646October 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142183October 23, 2018
AIR BAGS
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11141676October 21, 2018
UNKNOWN OR OTHER
THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141175October 18, 2018
UNKNOWN OR OTHER
WHILE DRIVING IN MY NEIGHBORHOOD, MY 2016 JEEP CHEROKEE COMPLETELY SHUT OFF. IT WOULD NOT START SO I HAD TO PUSH IT OFF THE ROAD. I'VE READ SIMILAR COMPLAINTS ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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