Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11196395April 15, 2019
POWER TRAIN
FROM THE TIME WE DROVE THIS VEHICLE OFF THE LOT BRAND NEW THERE HAVE BEEN PROBLEMS WITH THE TRANSMISSION. IT SLIPS, MAKES A THUNKING SOUND WHEN IT'S SHIFTING GEARS, AND ON OCCASION IT STALLS FOR SEVERAL SECONDS WE FEEL THAT THE VEHICLE IS A ROAD HAZARD. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195662April 11, 2019
UNKNOWN OR OTHER
JEEP CHEROKEE 2016 "SERVICE SHIFTER" LIGHT COMES ON. I'VE SEEN A LOT OF PEOPLE ALREADY POST ABOUT THEIR CHEROKEES SAYING THE SAME THING AS WELL. CALLED A MECHANIC SHOP THEY NEVER HEARD OF IT AND RECOMMENDED ME CALLING THE DEALER. SO I RECENTLY TOOK IT IN TO HAVE IT SERVICED. WE'LL SEE WHAT HAPPENS. IT COMES ON WHEN I START THE CAR OR SOMETIMES IT COMES ON WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194562April 8, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER LIGHT COMES ON DASH AND ALL LIGHTS ON SHIFTER STAY LIT UP RED. ONCE I TURN OFF VEHICLE AND TURN BACK ON IT TURNS OFF BUT COMES BACK ON AFTER A WHILE OF DRIVING. I HAVE NOT ATTEMPTED TO DRIVE LIKE THIS ONCE THE LIGHTS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194383April 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY VEHICLE JEEP WAS IN MOTION ON THE INTERSTATE WHEN MY SERVICE TRANSMISSION LIGHT CAME ON AND I ALMOST CAUSED A MAJOR ACCIDENT WHEN MY JEEP SLOWED WAY DOWN. WHEN I ACCELERATED IT WOULD HARDLY MOVE. MIND YOU I WAS ON THE INTERSTATE!! VERY SCARY EXPERIENCE. THIS IS NOT THE FIRST EXPERIENCE I HAVE HAD WITH MY JEEP WHILE IN MOTION ON HIGHWAY IT JUMPS BUCKS AND REVS UP ON ITS OWN WHEN IT WAS DOING THAT I HAD TO TAKE IT TO BE HOOKED UP TO TESTER TO SEE WHY MY BATTERY LIGHT CAME ON? HAD TO REPLACE COIL PACK #4 AND I DID IT AGAIN 6 MONTHS DOWN THE ROAD AND HAD TO REPLACE COIL PACK #2. THE CHECK ENGINE LIGHT STAYS ON. MY JEEP ONLY HAS 59064 MILES. I AM VERY SCARED TERRIFIED AND NERVOUS DRIVING ME JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193914April 4, 2019
STEERING
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. THEY STAY LITE UP. IT HAPPENS WHEN I SHIFT GEARS. IT DOESN'T MATTER IF I SHIFT INTO REVERSE OR PARK IT STILL LIGHTS UP AND DOESN'T TURN OFF UNLESS I RESTART MY ENGINE. I'VE RESEARCHED AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM WITH THEIR JEEPS INCLUDING 2018 MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193496April 2, 2019
ENGINE, POWER TRAIN
VEHICLE IS LESS THAN THREE YEARS OLD. MAINTENANCE HAS BEEN DONE ON TIME. USES OIL, THERMOSTAT HAS HAD TO BE REPLACED AND SERVICE SHIFTER LIGHT KEEPS COMING ON. SPENT THREE HOURS AT THE DEALERSHIP TO SUPPOSEDLY FIX THE SHIFTER ISSUE. ONE HOUR LATER THE SERVICE SHIFTER LIGHT CAME BACK ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193112April 1, 2019
FUEL/PROPULSION SYSTEM
PERIODIC STRONG GAS SMELL IN CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193121April 1, 2019
POWER TRAIN
WHILE DRIVING ON A CITY STREET, I WAS STOPPED AT A STOPLIGHT. PRESSED ON GAS WHEN LIGHT TURNED GREEN AND TRANSMISSION LIGHT CAME ON, SERVICE TRANSMISSION MESSAGE APPEARED ON IN-DASH DRIVER COMMUNICATION CENTER. VEHICLE WOULD NOT GO INTO SECOND GEAR. MESSAGES WOULD NOT CLEAR FROM INSTRUMENT PANEL. I WAS ABLE TO PULL VEHICLE INTO A PARKING LOT. TURNED CAR OFF. AFTER LETTING IT SET FOR 5 MIN, TURNED CAR BACK ON MESSAGES STILL THERE. I WANTED TO SEE IF THE VEHICLE WOULD CHANGE GEARS, SO I DROVE IT A LITTLE DISTANCE AND IT DID CHANGE GEARS. I DROVE IT TO THE DEALERSHIP. WAS INFORMED TODAY, THAT THEY WERE ABLE TO VERIFY THE TRANSMISSION ERROR CODES. CURRENT FIX IS A NEW TRANSMISSION VALVE BODY. VEHICLE HAD EXACTLY 48K MILES ON IT WHEN DROPPED OFF AT DEALERSHIP. I HAD PREVIOUSLY COMPLAINED TO DEALER ABOUT HARD - JERKING SHIFTS AND THEY JUST REASSURED ME IT WAS BECAUSE OF THE 9-SPEED TRANSMISSION OPTIMIZING ITS SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192767March 31, 2019
ENGINE, POWER TRAIN, STEERING
WHILE MAKING A TURN, THE VEHICLE LOST POWER IN THE BRAKES, ACCELERATOR AND STEERING WHEEL. EVERYTHING LOCKED UP WHILE I WAS GOING UPWARDS OF 25MPH. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, BUT COMPLETELY LOST THE ABILITY TO CONTROL MY VEHICLE. THE CAR WOULD NOT FUNCTION UNTIL I TURNED IT OFF AND TRIED TO RESTART IT A FEW TIMES TAKING A COUPLE OF MINUTES. THIS HAPPENED ONCE ON THE 14TH OF MARCH AND ONCE ON THE 15TH OF MARCH. I WAS TOLD BY THE JEEP DEALERSHIP THAT THEY ARE AWARE OF THE ISSUE AND HAVE TOLD PEOPLE TO MAKE SURE TO CHECK THEIR OIL. I WAS TOLD THE DIPSTICK DOES NOT REACH THE BOTTOM OF THE OIL PAN AND ONLY GOES DOWN ABOUT HALFWAY (3 OF THE 6 TOTAL QUARTS THE PAN HOLDS). WHEN THE DIPSTICK DOES NOT "FEEL" OIL THE ENTIRE CAR ESSENTIALLY SHUTS DOWN AND LOCKS UP IN ORDER TO "PROTECT THE ENGINE" CAUSING THE DRIVER TO LOSE ALL ABILITY TO CONTROL IT. THEY MIGHT BE PROTECTING THE ENGINE FROM BURNING OIL, BUT TO LOSE FUNCTIONALITY PUTS MY LIFE IN DANGER. JEEP/CHRYSLER HAVE HAD THIS REPORTED BEFORE AS I FOUND NUMEROUS CASES OF THE SAME STORY. HOWEVER, THEY REFUSE TO DO ANYTHING ABOUT IT. I COULD HAVE BEEN IN A VERY SERIOUS ACCIDENT IF I WAS GOING FASTER THAN 27MPH OR IF I WAS NOT IN AN AREA THAT I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I WAS NOT TOLD ANY OF THIS INFORMATION WHEN I PURCHASED THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192352March 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY JEEP CHEROKEE LIMITED 2016'S ENGINE WILL SHUT OFF MID DRIVE. THIS HAS HAPPENED TO ME THREE TIMES WHILE ON THE ROAD FOR THE PAST 4 MONTHS OR SO. I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND FRIENDS OR WHOMEVER MAY BE WITH ME IN MY VEHICLE WHEN THIS HAPPENS. THE ISSUE BEGINS WITH THE DASH STARTING TO FLICKER, THE AC AND RADIO WILL SHUT OFF, ANY ACTIVELY ENABLED FUNCTIONS WILL SHUT OFF/DISABLE (LANE SENSE, CRUISE CONTROL, AUTO START/STOP), TWO TIMES OUT OF THE THREE, THE VEHICLE ENGINE SHUTS OFF SECONDS AFTER, CAUSING THE GREATEST RISK TO SAFETY SINCE THE VEHICLE IS ESSENTIALLY CRUISING WITH NO POWER WHATSOEVER AT AN AVERAGE OF 70MPH (MOSTLY DRIVE ON FREEWAYS/HIGHWAYS), FORCING ME TO PULL OVER ON THE SIDE OF THE ROAD/SHOULDER IN ORDER TO BREAK TO A FULL STOP, PLACE THE VEHICLE ON PARK AND THEN RESTART THE VEHICLE IN ORDER TO GET BACK ON THE ROAD. I BELIEVE JEEP HAD ISSUED A RECALL FOR THIS EXACT ISSUE IF I'M NOT MISTAKEN (SAFETY RECALL U63). I HAVE TAKEN MY JEEP TO A LOCAL DEALERSHIP TO GET THIS ISSUE FIXED. I RECEIVED THE ASSESSMENT FROM THE DEALERSHIP SAYING THAT THE RECALL ISSUE WAS FIXED. A WEEK AFTER I WENT TO THE DEALERSHIP THE ISSUE HAPPENED AGAIN, THE CHECK ENGINE LIGHT CAME ON BUT TURNED OFF AFTER SO BY THE TIME I TOOK IT TO THE DEALERSHIP AGAIN, THEY "COULDN'T HELP ME" SINCE THE CHECK ENGINE LIGHT WAS NOT ON AT THE TIME. I ALSO DID NOT HAVE A WAY TO PROVE THAT THIS ISSUE WAS HAPPENING STILL TO MY VEHICLE SO I LEFT DISAPPOINTED AND SURE IT WOULD HAPPEN AGAIN AT SOME POINT. AS OF TODAY 28 MARCH 2019 THE ISSUE HAPPENED AGAIN YESTERDAY ON THE WAY TO WORK AROUND 0836AM, LUCKILY I WAS ABLE TO RECORD A VIDEO OF IT AS IT WAS HAPPENING THAT I WOULD BE HAPPY TO SHARE, THE VEHICLE DID NOT SHUT OFF DURING THE VIDEO. I BOUGHT THIS VEHICLE NEW, IN 2016, FROM A DEALERSHIP IN WA STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192124March 28, 2019
ENGINE, UNKNOWN OR OTHER
CAR SHUTS OFF WITH OUT WARNING WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190670March 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, THE MESSAGE "SERVICE SHIFTER" ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE GEAR SHIFTER WAS FAULTY. THE GEAR SHIFTER WAS REPLACED, BUT THE "SERVICE SHIFTER" MESSAGE CONTINUED TO DISPLAY. THE VEHICLE LATER STALLED SEVERAL TIMES WHILE DRIVING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THORNTON CHRYSLER JEEP (2980 CAPE CORN RD, RED LINE, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190912March 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
HAS BEEN BACK TO THE DEALER 4 TIMES IN ONE YEAR FOR REPLACEMENT OF SPARK PLUGS AND IGNITION COIL. CAR RUNS ROUGH AND SHAKES. 53000 MILES, HAVE HAD IT SINCE IT WAS BRAND NEW. FEEL UNSAFE DRIVING IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186707March 14, 2019
POWER TRAIN
TRANSMISSION RECALL. WHILE DRIVING ON AN INTERSTATE, 'SERVICE TRANSMISSION' APPEARS ON DASH, AND VEHICLE CEASES TO ACCELERATE. TRANSMISSION ESSENTIALLY DROPS TO FIRST GEAR AND WILL NOT ACCELERATE BEYOND THAT POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186801March 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT CALLED LOS ANGELES CHRYSLER DODGE JEEP RAM (2025 S FIGUEROA ST, LOS ANGELES, CA 90007, (833) 866-5795) AND SCHEDULED A DIAGNOSTIC APPOINTMENT FOR THIS WEEKEND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186032March 12, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TCM MODULAR FAILS IN THE SEALED 9 SPEED TRANSMISSION IN 8 GEAR AFTER COMMING OF AN EXIT RAMP ENGINE LIFE CAME ON MASHES ON THE GAS TO GO THRU THE INTERSECTION NO POWER STUCK IN 8 GEAR WOULD NOT DOWN SHIFT .. LIGHT TURNS GREEN AND ON COMING TRAFFIC HAS TO STOP AND ALLOW ME TO GET TRUE VERY SLOWLY... HORNS BLOWING AND CARS SWIRLING AROUND ME... VERY DANGEROUS TO HAVE THIS HAPPEN IN TRAFFIC THIS HAS HAPPENED SEVERAL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185763March 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A CONSTANT SUDDEN LOSS OF POWER AND THE VEHICLE STALLED NUMEROUS TIMES. THE INSTRUMENT PANEL WARNING INDICATORS AND GAUGES FLICKERED. THE VEHICLE WAS TOWED TO EXECUTIVE DODGE JEEP (203-949-7430, LOCATED AT 406 S ORCHARD ST, WALLINGFORD, CT 06492). THE DEALER REPLACED THE PCV VALVE, BUT THE VEHICLE STALLED IN AN UNSAFE MANNER ON THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME, BUT THE FAILURE COULD NOT BE DUPLICATED. THE THIRD TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY INDICATED THAT A BATTERY REPLACEMENT WAS REQUIRED. THE CONTACT REPLACED THE BATTERY; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE CONTACT WAS UNCERTAIN IF A LOANER VEHICLE WOULD BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183427March 1, 2019
POWER TRAIN
THE TRANSMISSION FAILED WHILE DRIVING 60MPH ON THE HIGHWAY. IT WOULD NOT ACCELERATE SO I HAD TO PULL OVER TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF FOR A FEW MINUTES AND THEN RESTARTED IT. THIS SEEMED TO REBOOT THE SYSTEM AND I WAS ABLE TO DRIVE HOME. I TOOK THE CAR TO THE DEALER AND WAS TOLD IT WAS A "GLITCH" AND THE VEHICLE APPEARED TO BE WORKING PROPERLY TO THEM SO NO REPAIR WAS DONE. A FEW MONTHS LATER IT HAPPENED AGAIN EXCEPT TURNING IT OFF AND ON ONLY WORKED FOR A FEW MILES BEFORE HAPPENING AGAIN. I TOOK IT BACK TO THE DEALER AND THEY SAID IT WAS DUE TO A SOFTWARE UPDATE. WHAT KIND OF CAR SHUTS DOWN ON THE HIGHWAY DUE TO A SOFTWARE UPDATE!!! THIS ISSUE PUT MY FAMILY IN EXTREMELY DANGEROUS SITUATIONS AND JEEP REFUSES TO OWN UP TO HAVING A FAULTY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183079February 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A RIGHT TURN, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NAPLETON NORTH LAKE CHRYSLER (3701 NORTH LAKE BLVD, PALM BEACH GARDENS, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182853February 27, 2019
ELECTRICAL SYSTEM
2016 JEEP KL TRAILHAWK (V6) WILL RANDOMLY HAVE NO ELECTRICITY/POWER AT ALL. NOT EVEN TO UNLOCK DOORS OR FOR THE DOME LIGHTS TO COME ON. THIS IS AFTER THE VEHICLE SITS OVERNIGHT, FOR 10 TO 12 HOURS. I HAVE TO USE THE KEY TO UNLOCK THE VEHICLE. I HAVE TO JUMP START IT AND IT WILL RUN FINE FOR DAYS UNTIL IT HAPPENS AGAIN. I HAVE EXPERIENCED THIS ISSUE 5 TIMES IN THE PAST 4 WEEKS. THE BATTERY IS NEW. REPLACED 12/18, AND HAS BEEN TESTED SUCCESSFULLY BY 3 DIFFERENT SHOPS ALONG WITH THE JEEP'S CHARGING SYSTEM PASSING ALL TESTS... ALL CABLES/ CONNECTORS ARE TIGHT AND CLEAN. I NEVER KNOW WHEN IT WILL START, OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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