Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11228925July 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY 2016 JEEP CHEROKEE HAS BEEN SHOWING A SERVICE SHIFTER ON MY SCREEN AND ALL OF MY LIGHTS ARE SOLID ON MY SHIFTER WHEN THIS HAPPENS. I ALSO HAVE TO PULL OVER AND RESTART MY CAR AFTER THIS HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228746July 1, 2019
POWER TRAIN
"SERIVE SHIFTER" APPEARS ON THE DASH SCREEN AND ALL OF THE LIGHTS P, R, N, D, +/- LIGHT UP ON THE SHIFTER WHILE MOVING, BUT I ALSO HAD IT HAPPEN ONCE WHILE THE VEHICLE WAS IDLING. THE CAR STILL DRIVES, AND IF SHUT OFF AND RESTARTED THE MESSAGE AND LIGHTS GO AWAY. THIS HAPPENS PERIODICALLY. ALL OF THE GEARS STILL WORK, AND THE CAR RECOGNIZING WHICH GEAR IT IS IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228385June 29, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE CAME UP ON DASH WHILE DRIVING AT 60 MILES AN HOUR, ALL LIGHTS LIT UP ON SHIFTER. CANNOT CLEAR MESSAGE WITHOUT PULLING OVER AND SHUTTING CAR OFF, THEREFORE SPEEDO.ETER AND OTHER CAR SAFETY INFORMATION IS UNAVAILABLE. THIS HAS BEEN HAPPENING ON AND OFF FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223101June 28, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT KEEPS COMING ON, NO CODES ASSOCIATED WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222859June 27, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE IN MOTION: 2016 JEEP CHEROKEE WILL RANDOMLY LOSE ENGINE POWER DURING A RIGHT TURN (ON HIGHWAY AT HIGH SPEED AND AT LOW SPEED ON CITY STREET), STEERING LOCKS UP, DECELERATES AUTOMATICALLY, AND DASH SAYS TO PUT VEHICLE INTO MANUAL MODE AND SELECT THE DESIRED GEAR. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED AN ACCIDENT TWO TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222729June 26, 2019
UNKNOWN OR OTHER
THE SHIFTER SERVICE LIGHT IS COMING ON. I CUT THE CAR BACK OFF, TOOK THE KEY OUT AND RESTARTED THE CAR, BUT THE LIGHT WILL COME BACK ON AFTER AWHILE. IT WAS STATIONARY WHEN IT FIRST HAPPENED. IT HAS DONE IT WHILE DRIVING THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222558June 25, 2019
POWER TRAIN
WHILE DRIVING AT 65MPH SERVICE TRANSMISSION MESSAGE APPEARED & EMI LIT. CAR LOST POWER & I COULDN'T ACCELERATE. SPEED DROPPED TO ABOUT 40MPH & HAD TO PULL OFF ROAD. FINALLY WAS ABLE TO GO AGAIN & MESSAGE WENT AWAY. HAD CAR DIAGNOSED & THEY SAY IT'S IN TRANSMISSION. THIS HAS HAPPENED ABOUT 30 MORE TIMES. I CAN'T AFFORD TO PAY $6500 FOR TRANSMISSION REPAIRS & IT IS A HAZARD TO DRIVE! I'M SCARED I'M GOING TO CAUSE AN ACCIDENT. I'VE READ THAT THERE'S ABOUT 37,000 RECALLS FOR THIS ISSUE WITH THIS MAKE OF JEEP, BUT NOT ON MY JEEP. THIS HAS HAPPENED AFTER DRIVING 10 MILES, BUT MAY NOT HAPPEN FOR 100 MILES. IT HAS HAPPENED ON BUSY HIGHWAYS WHERE IT'S VERY DIFFICULT TO GET OFF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221549June 20, 2019
UNKNOWN OR OTHER
TURNED CAR IGNITION ON AND SAT IN PARKING LOT. ABOUT TEN MINUTES LATER A SHIFTER SERVICE MESSAGE APPEARED ON DISPLAY AND ALL LIGHTS ON GEAR SHIFT LIT UP. 2016 JEEP CHEROKEE WITH APPROXIMATELY 34000 MILES. I'VE NEVER SEEN THIS MESSAGE BEFORE. MESSAGE AND LIGHTS WENT AWAY AFTER SHUTTING OFF CAR AND TURNING BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220801June 18, 2019
POWER TRAIN
JUMPING TRANSMISSION. DECELERATE'S WHILE DRIVING ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220699June 17, 2019
UNKNOWN OR OTHER
I BOUGHT MY 2016 JEEP CHEROKEE LIMITED NEW AND FOR THE FIRST 100, 000 MILES HAD NO PROBLEM WITH IT UNTIL ONE DAY I WAS DRIVING DOWN HIGHWAY AND MY INSTRUMENT CLUSTER LIT UP LIKE A CHRISTMAS TREE, THE ENGINE HIT 5000 RPM AT 45 MPH AND WOULD RED LINE IF I WENT FASTER, I PULLED OVER AND COULD NOT SHUT VEHICLE OFF AND RADIO, WIPERS AND EVERYTHING WERE GOING ON THEIR OWN INCLUDING EVERY WARNING LIGHT POSSIBLE. AFTER ABOUT 20 MIN IDLE I DECIDED TO DISCONNECT THE BATTERY AND RECONNECT AND IT STARTED BACK UP WITH ENGINE LIGHT REMAINING ON. I TOOK TO DEALERSHIP THEY WEREN'T SURE WHY ALL CODES WERE GOING OFF BUT CHECKED AND EVERYTHING WAS FINE AND RESET THE LIGHT. A MONTH LATER IT HAPPENED AGAIN THIS TIME AT 65MPH DURING A SNOWFALL ON THE HIGHWAY BUT THIS TIME THE STEERING WHEEL LOCKED UP I MANAGED TO BRAKE AND STOP ON HIGHWAY WITH HAZARD LIGHTS ON AGAIN DISCONNECTED BATTERY AND TOOK TO DEALERSHIP, THEY SAID I NEEDED TO REPLACE THE COMPUTER SO AT A COST OF NEARLY $2300 I DID. NO PROBLEMS AFTER THAT UNTIL IT WAS RAINING ONE DAY AND BOOM INSTRUMENT PANEL LIGHTS UP AGAIN, THANKFULLY THE STEERING WHEEL DID NOT LOCK AGAIN. I TAKE IT BACK AND THEY TELL ME THERE IS NOTHING THEY CAN DO ABOUT IT BUT RESET THE LIGHT. NOW I CANT DRIVE MY JEEP WHEN IT RAINS FOR FEAR OF MORE ISSUES. FAST FORWARD 3 MONTHS TO TODAY, I AM ABOUT A MILE FROM MY HOME AND THE DASH LIGHTS UP SAYING SERVICE SHIFTER REQUIRED. AND ALL THE LIGHTS FOR P,R,N,D ARE ALL RED, I TRIED TO TURN OFF AND START AGAIN WITH NO LUCK THE LIGHTS AND WARNING STAYS ON, THE DIGITAL SPEEDOMETER WONT COME UP BECAUSE THE WARNING IS THERE AND I CANT CYCLE IT OFF. I GOOGLED THE PROBLEM AND NOTICED A GREAT DEAL MANY OTHERS HAVING THE SAME ISSUES AT ALL DIFFERENT MILES. I DONT KNOW WHAT ELSE TO DO AT THIS POINT. I BELIEVE JUST THE STEERING WHEEL LOCKING UP ALONE SHOULD BE WARRANT ENOUGH FOR A RECALL BEFORE SOMEONE IS NOT AS LUCKY AS I WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220466June 16, 2019
UNKNOWN OR OTHER
WAS DRIVING, COMING TO A STOP AND SCREEN FLASHED PUT GEAR INTO PARK TO CHANGE GEARS. SO I PUT IT IN PARK AND THEN BACK INTO DRIVE AND SAME THING POPPED UP. I PUT IT BACK INTO PARK, SHUT THE CAR OFF. TRIED TO TURN IT BACK ON AND IT WOULDN'T START. THEN I TRIED AGAIN, LEFT KEY ON AND IT JUST WHIRLED OVER 3-4 TIMES AND FINALLY STARTED. AND EVERYTHING WAS GONE AND I COULD DRIVE AGAIN. A FEW WEEKS PRIOR, I WAS DRIVING DOWN THE ROAD, AND I HAD A SERVICE SHIFTER LIGHT COME ON AND ALL THE LIGHTS BY EACH GEAR ON SHIFTER WERE RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220282June 15, 2019
ELECTRICAL SYSTEM
THE POWER LIFT GATE HAS FAILED TO LIFT ON SEVERAL OCCASIONS. ONCE, THE LIFT GATE ACTUALLY FELL UNEXPECTEDLY, HITTING ME IN THE HEAD! IT SEEMS TO STRUGGLE TO LIFT ON MOST ATTEMPTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11220293June 15, 2019
POWER TRAIN
MY JEEP DOES NOT SHIFT OUT OF FIRST GEAR AND SOMETIMES SECOND UNTIL THE ENGINE REVES UP HIGH AND THEN SHIFTS SUDDENLY WITH A FORCEFUL JERK. SOMETIMES UPON ACCELERATION ON THE HIGHWAY, THE VEHICLE WILL DOWN SHIFT AS YOU WOULD EXPECT, AND THEN DOES THE FORCEFUL SUDDEN JERK WHEN IT GOES INTO A HIGHER GEAR. IT HAS BEEN FORCEFUL ENOUGH TO FEEL AS THOUGH SOMEONE HAS BUMPED INTO MY VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP AND TO MY INDEPENDENT CAR REPAIR PLACE AND NEITHER CAN FIND ANYTHING ON THE COMPUTER DIAGNOSTICS. IT HAPPENS RANDOMLY BUT HAS BEGUN TO HAPPEN MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219877June 13, 2019
POWER TRAIN
THIS VEHICLE SEEMS TO ACCELERATE WITHOUT ME DOING ANYTHING WHEN IN MOTION. SHIFT SERVICES LIGHT COMES ON FREQUENTLY. WHEN YOU TURN THE CAR ON THE CAR ACCELERATES OR SEEMS TO STALL. ENGINE WHEN THE CAR IS STATIONARY. IT MAKES AN EXCESSIVE NOISE WHEN YOU ACCELERATE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218931June 10, 2019
ENGINE
VEHICLE STALLS DURING DECELERATION INTO RIGHT HAND TURNS. EXTREMELY DANGEROUS. HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE OCCURRING UNDER THE SAME CIRCUMSTANCES. DEALERSHIP IS DENYING ANY PROBLEMS EXIST AND CANNOT DUPLICATE ISSUE. ONLINE COMPLAINTS STATE THAT SOME DEALERSHIPS STATING IT IS DUE TO LOW OIL AND OIL CONSUMPTION IS VERY HIGH AND PROBLEM CAN OCCUR EVEN WITH VEHICLE MAINTAINED TO MANUFACTURERS SPECIFICATIONS. I HAVE BEEN ALMOST REAR ENDED SEVERAL TIMES DUE TO THIS ISSUE AND CHRYSLER NEEDS TO RECALL THESE VEHICLES AND MAKE IT RIGHT NO MATTER THE COST. NO WARNING OR TROUBLE LIGHTS PRIOR TO COMPLETE LOSS OF POWER. THEY JUST RECALLED THE 2019 MODELS FOR THIS VERY PROBLEM BUT THEY NEED TO RECALL PRIOR YEARS EXPERIENCING THE SAME ISSUES. THIS IS A SERIOUS SAFETY ISSUE ESPECIALLY WHEN ENTERING THE HIGHWAY WERE CARS OUR TRAVELING AT A HIGH RATE OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218915June 10, 2019
POWER TRAIN
THE ENGINE LIGHT AND MESSAGE SERVICE TRANSMISSION CAME ON WHILE I WAS DRIVING, HOWEVER I COULD NOT DRIVE OVER 40 MILES AN HOUR IN TRAFFIC ONCE THIS HAPPENED. I WAS TOLD THAT IT WAS A SOFTWARE UPDATE, BUT FOUND THAT THIS WAS ONLY A TEMPORARY FIX. WHY WOULD A SOFTWARE DAY CAUSE THIS MUCH OF AN ISSUE AND A VERY DANGEROUS ISSUE AT THAT. WHY ISN'T THERE A PERMANENT FIX TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218092June 5, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON AT 56,000 MILES WHEN I TRIED TO PUT MY CAR IN REVERSE. ALL THE LIGHTS FOR THE SHIFTER CAME ON AND THE CAR DIDN'T WANT TO GO INTO THE RIGHT GEAR. THIS HAS NOW HAPPENED 3 TIMES, NOT ALL CONSECUTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218201June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THIS ISSUES HAS HAPPENED TWICE ONCE I WAS AT AN INTERSECTION AND THE SECOND TIME I WAS ON THE FREEWAY. I AM DRIVING WITH NO ISSUES AND THEN ALL OF A SUDDEN THE CAR LOSES SPEED. I WILL GO FROM 70-0MPH WITH IN SECONDS, ALL THE LIGHTS WILL COME ON ON MY DASH BOARD AND I AM UNABLE TO SPEED UP OR EVEN STEER OUT OF THE WAY. THE SECOND TIME THIS HAPPENED TO ME I WAS IN THE FAST LANE ON THE FREEWAY WITH MY DAUGHTER,NO CARS BEHIND ME BECAUSE I WOULD HAVE BEEN HIT WITH OUT A QUESTION. IT SOUNDED AS IF THE CAR SHUT DOWN WITH OUT ACTUALLY TURNING OFF. I HAD THE CAR TOWED TO THE DEALER WHERE THEY HAD NO EXPLANATION FOR ME BOTH TIMES THIS HAPPENED. AS SOON AS THEY WOULD CONNECT IT TO DIAGNOSE THEY SAID THE CODES WOULD CLEAR AND THE CAR WAS WORKING. BOTH TIMES THIS HAS HAPPENED AND NOW I AM SCARED EVERY TIME I DRIVE. NOW THE STEREO WILL NOT TURN ON. THE SCREEN IS ON BUT WILL NOT MOVE FROM THE JEEP SIGH IT WILL FLICKER ON AND OFF BUT NOT EVER MOVE FROM THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217859June 4, 2019
POWER TRAIN
ABOUT A MONTH AGO, MY DAUGHTER BACKED THE CAR OUT OF THE DRIVEWAY AND THE CAR WOULD NOT SHIFT BACK INTO DRIVE. AFTER TURNING THE CAR OFF AND BACK ON, I WAS ABLE TO GET IT BACK INTO DRIVE. IT SEEMED FINE AFTER THAT. I THOUGHT IT WAS JUST A FREAK THING. ABOUT TWO WEEKS AGO, A WARNING LIGHT CAME ON SAYING "SERVICE SHIFTER". WE TOOK THE CAR IN TO THE DEALERSHIP TO HAVE THEM FIX IT. THEY ORDERED PARTS BUT SAID IT WOULD TAKE ABOUT 4 DAYS FOR THE PARTS TO COME IN. WHEN THE PARTS FINALLY CAME AND WERE INSTALLED, THE "SERVICE SHIFTER" LIGHT WAS STILL ON. I WAS THEN TOLD THEY HAD JUST RECEIVED A COMPANY WIDE MEMO ABOUT THIS PROBLEM AND NOW NEEDED TO REPLACE THE ENTIRE SHIFTER. I WAS TOLD THAT THE PART WOULD TAKE WEEKS TO MAYBE MONTHS BEFORE IT WOULD COME IN. THEY TOLD ME THE CAR WAS SAFE TO DRIVE UNTIL THE PARTS CAME IN BUT NOT SURE IF THEY EVEN KNOW. I'VE LOOKED THIS PROBLEM UP ONLINE AND SEEMS TO BE A PROBLEM THAT MANY PEOPLE ARE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217588June 3, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I TURNED ON THE CAR, LET IT WARM UP FOR ABOUT 3 MINUTES. PUT IT IN DRIVE, I WAS ON THE ROAD FOR ABOUT 5 MINUTES AND ALL THE LIGHTS ON THE DASHBOARD TURNED ON, THE CAR STALLED AND THE MOTOR TURNED OFF. THE TRANSMISSION WAS STUCK IN DRIVE AND I HAD TO FORCEFULLY FIND A WAY TO MOVE IT TO NEUTRAL OR PARK TO RESTART THE CAR. WHEN I CHECKED THE FLUIDS ON THE VEHICLE EVERYTHING WAS OK WITH THE EXCEPTION OF THE OIL DIP STICK. ALL THE OIL HAD BURNED AWAY AND I WAS STILL ABOUT 2000 MILES AWAY FROM NEXT OIL CHANGE. ALL MY OIL CHANGES WERE DONE AT THE JEEP DEALERSHIP WHERE THE CAR WAS PURCHASED AND WE USED SYNTHETIC OIL TO PROTECT THE ENGINE. THIS IS VERY DANGEROUS THAT NO WARNING SIGNS ARE GIVEN TO THE DRIVERS AND THAT THE CAR COMPLETELY SHUTS OFF IN THE MIDDLE OF THE ROAD. I TRIED TO RESOLVE THIS ISSUE WITH THE DEALERSHIP BUT THEY SAID THAT BECAUSE THERE IS NO RECALL FOR THIS COMMON PROBLEM, THEY CANNOT RESOLVE IT. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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