Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11493759November 16, 2022
SERVICE BRAKES
The electronic parking brake error system keeps coming on while I am driving. The warning lights come on for no apparent reason. Once, when I was about to start up, and about to drive, the parking brake slammed on violently. This has not happened while I am driving. Just the error and warning lights have come on while driving. The dashboard engine light comes on. I get an error P0973. Shift Solenoid A Control Circuit Low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493475November 14, 2022
ENGINE
The engine dies without warning while driving and it's burning gas much more than usual. Car has been brought back to dealer with no lasting remedy. One dealer blamed it on a built-in function which causes the engine to stop if the oil level is low so that the engine doesn't burn up, but the oil level was fine. Another dealer said the it was the "auto on/off" function that is controlled by a separate battery that could be bad or the switch that controls the "auto on/off" function, but did not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492898November 9, 2022
POWER TRAIN, ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle was jerking, and the engine revved inadvertently. The contact also stated that when she applied the brakes, a loud abnormal noise was heard. After parking the vehicle, the parking brake engaged independently. Additionally, the contact also stated that she needed to refill the engine oil on a weekly basis. No warning lights were illuminated. The vehicle was taken to a local dealer on two different occasions; however, the failure could not be duplicated. The vehicle was then taken to Lone Star Chrysler Dodge Jeep Ram (8811 Interstate 35 Access Rd, San Antonio, TX 78211) where various unknown repairs were performed; however, the failure recurred. The contact stated that she was offered to trade in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492765November 8, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated while stopped in traffic, the vehicle lost electric power and shutdown without warning. The contact stated she moved around the battery cables and the vehicle was able to restart. The dealer was contacted and stated that the VIN was not under recall. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492012November 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN
My car shifted into neutral while driving and flashed "park to shift to drive" on the dash. I had to park, turn the car off, then turn it back on in order to drive. This happened 7 times trying to get home. The next day it just shut off while driving and the check engine light came on. I could have been rear-ended or caused an accident. My car would not accelerate until it was turned off and back on. I had people blaring their horns and swerving around me. The dealer told me the codes were an evaporative pressure switch and CAN bus code. They diagnosed the CAN bus issue as the PTU and replaced it. When I picked up the car, I had a rattling noise under the hood. I took it back to the dealer. When they fixed it, the ESS (Engine Stop/Start) was no longer working. A few weeks later, the jeep won't start and can't be jumped by other vehicles. Roadside assistance could get it started, but as soon as they disconnected their commercial jumper, it died. Had to tow back to dealer. Now I am told it is the alternator and battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490458October 23, 2022
POWER TRAIN
The alarm of "4WD system not available. Service required" is shown in the panel. Went to my Jeep dealer and check the issue. After revision they said that the problem is with the PTU that needs to be replaced. Checking in Internet, found that problems with the PTU is a recurring issue with the jeep cherokee. I found a recall for this problem and my VIN is not included, but the safety problem is there. I would really appreciate if you can help with this matter. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490243October 20, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Hello -- My Jeep has had a repetitive issue with the Start/Stop system since I took ownership. In recent months, my vehicle has stalled on two separate occasions by completely shutting down at a stop light. First the "hood switch is open" alert comes up, then an emergency braking alert comes up, all while the vehicle completely shuts off as I am accelerating. This is extremely dangerous as it could definitely cause an accident as I'm mid-intersection. I have taken my vehicle to Jeep to complain of the issue, but they have let me know that the vehicle is not recording the error codes and there is nothing to be done. They literally send me home to continue driving it and have the stalling happen again. I have done extensive research and found that I am not the only Jeep owner with this issue. In fact, they have also gone through very similar frustrations with the dealership as they state there is nothing to be done. From my research it looks like it could be the IBS connector (intelligent battery sensor), but it also could be a poor electrical system. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489712October 18, 2022
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while in for a routine oil change it was discovered that oil was leaking from the rear main seal. The vehicle was taken to the local dealer who confirmed the leak and indicated that the rear main seal needed to be replaced. The vehicle was not yet repaired. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489833October 18, 2022
STEERING
power steering went out while driving down the interstate at 70 MPH. The dealership said that the rack and pinnon had to be replaced. The Jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488689October 10, 2022
POWER TRAIN
While driving, my car had a service light come on that said "4WD System Unavailable Service Required" meaning my 4WD randomly stopped working, my transmission has also randomly been slipping. My car was purchased from a dealer, brand new, with 16 miles on it- several which I put on it while test driving. I have had nothing but trouble with it since purchasing and now at 74,3XX miles on it, I am yet again having issues. When codes were ran, it came up as a Drive Train Control Module code and says PTU- Motor- Component or System Obstructed or Blocked. The dealership told me the cost would be at least $2,200 to fix the issue and the part is backordered which makes me think I'm not the only one having this issue. I cannot afford to keep fixing the random things that happen to my car that should not be happening to a vehicle that was purchased brand new and has been gently used. There are recalls for this same issue on other VIN numbers of this vehicle, I feel like there should be more recalls issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488534October 9, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488282October 6, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485874September 22, 2022
UNKNOWN OR OTHER
When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485515September 20, 2022
POWER TRAIN
Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485360September 19, 2022
UNKNOWN OR OTHER
6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to Jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on Electronic throttle body control system replaced by Jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and Jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles Vehicle does not accelerate at all different speeds, same issues as before, Jeep relearned ETC Under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm’s at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm’s going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn’t duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn’t accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don’t know if I will get out of the way On time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484391September 14, 2022
TIRES, TIRES:VALVE, TIRES:TREAD/BELT
tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484457September 14, 2022
PARKING BRAKE
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483533September 8, 2022
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482916September 5, 2022
STEERING, ELECTRICAL SYSTEM
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482747September 3, 2022
STRUCTURE:BODY
Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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