Jeep Cherokee Complaints (2001)

229 consumer complaints on file.

#10112414March 2, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I OWN A 2001 JEEP CHEROKEE SPORT. I HAVE HAD SEVERAL ISSUES SUCH AS BRAKES/ROTORS THAT I HAVE TAKEN CARE OF WITHOUT COMPLAINT. HOWEVER MY JEEP WAS JUST DIAGNOSED WITH A FRONT DIFFERENTIAL FAILURE AND NEEDS A COMPLETE OVERHAUL. MY CAR HAS ONLY 60,000 MILES ON IT AND I HAVE HAD THE FRONT AND REAR DIFFERENTIALS SERVICED TWICE EACH ACCORDING TO THE SPECS IN MY OWNER'S MANUAL. I'VE BEEN TOLD BY PRIVATE MECANICS AS WELL AS JEEP TECHNICIANS THAT THIS SHOULD NOT HAVE OCCURED. CHRYSLER TOLD ME AFTER I HAD IT DIAGNOSED BY MY PERSONAL MECHANIC TO HAVE IT CHECKED BY MY DEALERSHIP. IF THE DEALERSHIP CAME TO THE SAME CONCLUSION I WAS ASSURED THAT MY WARRANTY WOULD BE EXTENDED TO COVER THE REPAIR. NOW CHRYSLER IS REFUSING THE REPAIR AND WILL NOT RETURN MY CALLS. I HAVE BEEN GIVEN AT LEAST FALSE INFORMATION AND HAVE MOST LIKELY BEEN LIED TO. I'VE ALREADY PAID ALMOST $200 FOR THE DIAGNOSTICS AND NOW AM BEING QUOTED ANOTHER $925 FOR THE REPAIR BY THE DEALER. I STILL HAVE OVER A YEAR LEFT ON THE NOTE FOR THIS VEHICLE AND AM APPALLED THAT I AM ALREADY PAYING TO HAVE A MAJOR DRIVETRAIN COMPONENT REBUILT. CHRYSLER HAS DONE NOTHING TO REMEDY THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114976February 10, 2005
SERVICE BRAKES, HYDRAULIC
CONSUMER CONCERN ABOUT BRAKES ON 2001 JEEP CHEROKEE LAREDO. *BF WHEN THE BRAKES WERE APPLIED THE VEHICLE SHOOK. THE VEHICLE HAS BEEN TAKEN TOT HE DEALER SEVERAL TIMES FOR REPAIR BUT THE PROBLEM ALWAYS RESURFACES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108349February 1, 2005
ENGINE AND ENGINE COOLING
ON FREEWAY, OIL PUMP OF MY 2001 JEEP CHEROKEE FAILED, DRIVE SHAFT TO OIL PUMP STRIPPED, AT ONLY 45,000 MILES. ALL PARTS NEEDED TO BE REPLACED, AT A COST OF $1000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103957January 26, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
COMPLAINT RECEIVED VIA E-MAIL. I HAVE HAD A CONSISTENT PROBLEM WITH MY BRAKES SINCE I BROUGHT IT. THE FIRST FAILURE OCCURRED AT 9012 MILES. DEALERSHIP REPLACED THE FRONT CALIPERS AND ROTORS. THEN AT 18811 MILES DEALERSHIP RESURFACED THE FRONT AND REAR ROTORS BECAUSE THEY WERE WARPED. AT 24,806 MILES THE FAILURE RECURRED. DEALERSHIP REPLACED ALL 4 BRAKE ROTORS. CURRENTLY, AT 32,000 MILES THE FAILURE RECURRED, BUT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER, DEALERSHIP, AND OTHER JEEP OWNERS INFORMED ME THAT THIS WAS A DESIGN FLAW THAT OCCURRED IN THE EARLIER AND SOME LATER MODEL JEEPS, BUT HAS BEEN MODIFIED IN 2005 MODEL.*AK THE CONSUMER STATED THAT THE VEHICLE WAS TAKEN IN FOR REPAIR THREE TIMES WHILE UNDER WARRANTY. THE ENGINE LIGHT WAS ON FOR ONE WEEK. THE LOW COOLANT LIGHT COMES ON WHEN THE VEHICLE IS STARTED (COLD) AND GOES OFF WHEN THE VEHICLE IS WARM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107142January 10, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING APPROXIMATELY 40 MPH ENGINE STALLED. WHILE SERVICING THE VEHICLE IT WAS DETERMINED THAT STALLING WAS DUE TO FLOODING OF THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102845December 13, 2004
SUSPENSION, SERVICE BRAKES, AIR
HAD PROBLEMS W/ FRONT END SHAKING VIOLENTLY WHEN I HIT A BUMP, CHANGED LANES OR PUT ON THE BRAKES AT FREEWAY SPEEDS. THOUGHT IT WAS A BRAKES OR ALIGNMENT PROBLEM, BUT AFTER HAVING BRAKES REPLACED AND THE ALIGNMENT CHECKED, I RESORTED TO GOING TO THE JEEP DEALERSHIP. AFTER DEALER REPLICATED THE SYMPTOMS, INFORMED ME OF A TECHNICAL SERVICE BULLETIN FROM LAST YEAR AND THEN REPLACED THE ENTIRE SUSPENSION SYSTEM UNDER WARRANTY. (NOTE: THE CAR HAD 18,000 MILES ON IT AT THE TIME.) THE SYMPTOMS ARE RETURNING LESS THAN A YEAR LATER. THIS SHOULD BE COVERED UNDER A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099882November 12, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FRONT/REAR WINDOWS FELL DOWN INTO THE WINDOW TRACKS. DEALERSHIP REPAIRED THE PROBLEM THREE TIMES, BUT THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099786November 10, 2004
AIR BAGS
CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION, AND UPON IMPACT, AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10101043November 5, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEFECTIVE BRAKE, THERE IS A PULSATION FELT THROUGH BRAKE PEDAL WHEN BRAKING TO A STOP.BRAKE CALIPERS, ROTORS AND PADS REPLACED. *BF THE CONSUMER HAD PROBLEMS WITH FRONT BRAKES AND HAD RELEASED A TSB ON THE ISSUE AND THEY REPLACED BRAKE PARTS. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099045October 29, 2004
CHILD SEAT:TETHER: STRAP/WEBBING
CONSUMER RECEIVED A RECALL NOTICE(04C002000) REGARDING THE HARNESS STRAPS!! NO PARTS WERE AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097701October 26, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT ILLUMINATED WHILE DRIVING. DEALER WAS CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094757September 30, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
CONSUMER WAS COMPLAINING ABOUT A DIFFERENTIAL PROBLEM. THE BEARINGS WERE GRINDING. CONSUMER TOOK VEHICLE TO THE DEALER ON 4 DIFFERENT OCCASIONS, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089563September 29, 2004
AIR BAGS, STRUCTURE
WHILE DRIVING, THE CRUISE CONTROL DIDN'T SET THE SPEED WHEN ENGAGED. THE VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT A CLOCK SPRING FAILURE CAUSED THE CRUISE CONTROL TO MALFUNCTION. THE HORN IS ALSO NOT OPERATIONAL. THE CLOCK SPRING WILL BE REPLACED.*AK THE RIGHT FRONT DOOR CONTAINED RUST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092045September 14, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
CONSUMER COMPLAINED ABOUT ABOUT REAR DIFFERENTIAL. CONSUMER TOOK VEHICLE TO DEALER FOR SERVICING ON 4 OCCASIONS, AND IT WAS MAKING A GRINDING NOISE 8 MONTHS LATER. WARRANTY EXPIRED, AND CONSUMER WAS ASKED TO PAY $500.00 FOR REPAIRS. CONSUMER WAS TOLD THAT THERE WAS METAL IN THE BOTTOM OF DIFFERENTIAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073953September 13, 2004
SEATS
WHEN DRIVING CONSUMER NOTICED THAT DRIVER'S SIDE SEAT BROKE OFF THE TRACK. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS. *AK THE CONSUMER HAD TO PAY FOR THE REPLACEMENT OF THE SEAT TRACK BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091415September 7, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHEN DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH AND GOING UP A HILL THE VEHICLE ACCELERATED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO DISENGAGE THE CRUISE CONTROL THE VEHICLE WENT FASTER TO 80 MPH. TO STOP THE VEHICLE THE DRIVER HAD TO PUT THE VEHICLE INTO NUETRAL. NO IMPACT REPORTED. PLEASE PROVIDED ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090279August 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
PROBLEMS WITH STANDING WATER IN THE FOOTWELL, FAILED AIR CONDITIONER, RUBBING FAN AND DOOR ADJUSTMENTS. *MR THERE WAS STANDING WATER IN THE PASSENGER FOOT WELL. THE VEHICLE ALSO NEEDED NEW BRAKES DUE TO RUSTED ROTORS. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082535July 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES ON A JEEP CHEROKEE. THE BRAKES ON MY 2001 JEEP CHEROKEE HAVE STARTED SHAKING THE CAR RAPPIDLY WHEN THE BRAKES ARE APPLIED AT FREEWAY SPEEDS. I HAVE CONTACTED THE DEALER AND HAVE BEEN INFORMED THAT THIS IS NOT A WARRANTY ISSUE. I ALSO CALLED A LOCAL MEINEKE LOCATION AND WAS TOLD THAT THIS IS A COMMON ISSUE WITH MOST CHEROKEE'S. THE RESULT IS THAT THIS WILL COST ME $300 FOR A PROBLEM THAT SHOULD BE COVERED UNDER A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080823July 12, 2004
SERVICE BRAKES, HYDRAULIC
THIS IS A SERIOUS PROBLEM THAT JEEP KNOWS ABOUT, BUT I DON'T THINK THEY KNOW HOW TO FIX IT. IT'S COMMONLY REFERRED TO AS THE "DEATH WOBBLE" -- AND I GATHER THAT IT MIGHT BE MORE COMMON AMONGST JEEPS THAT ARE LIFTED, THOUGH MINE HAS NOT BEEN LIFTED. SATURDAY, MAY 15, 2004. DRIVING AT FREEWAY SPEED. VEERED INTO LEFT LANE TO AVOID CARS THAT WERE SLOWING IN MY LANE. I STEPPED ON THE BRAKE AS I MOVED INTO THE LEFT LANE. STEERING WHEEL AND WHOLE FRONT OF CAR SHOOK VIOLENTLY TO THE POINT IT FELT THAT IT WAS GOING TO FALL APART. TOOK FOOT OFF GAS/BRAKE AND AS THE CAR SLOWED DOWN IT STOPPED SHAKING AFTER ABOUT 5-10 SECONDS. PULLED INTO FAR LEFT SHOULDER B/C I WAS SHAKEN UP, THEN PROCEEDED HOME. I TOOK THE CAR TO A BRAKE SHOP. MY CAR HAD 18,000 MILES ON IT AND YET THE ROTORS WERE WARPED, SO I HAD THE ROTORS AND BRAKE PADS REPLACED. TUESDAY, MAY 25, 2004. SAME FREEWAY INCIDENT FROM ABOVE OCCURRED. DID SOME RESEARCH ON THE INTERNET AND QUICKLY FOUND "DEATH WOBBLE," ON A VARIETY OF SITES ABOUT JEEPS. DISCOVERED PROBLEM MIGHT BE AN ALIGNMENT PROBLEM, SO I HAD MY CAR ALIGNED AND THE TIRES BALANCED. SUNDAY, JUNE 20, 2004. CAR SHOOK AGAIN ON FREEWAY. HAD BEEN TOLD BY A FRIEND THAT TURNING THE WHEEL SLIGHTLY TO THE RIGHT MIGHT STOP THE SHAKING. I DID THIS AND THE SHAKING STOPPED. SATURDAY, JULY 03, 2004. CAR SHOOK WHILE GOING THROUGH 9TH ST. TUNNEL IN WASHINGTON DC. TOOK CAR TO ROSENTHAL JEEP. WROTE LENGTHLY DESCRIPTION OF THE PROBLEM ON THE DROP-OFF ENVELOPE. ASKED THAT THEY CHECK OUT THE ENTIRE FRONT OF THE CAR. JEEP REPLACED THE STEERING DAMPER -- WHICH WAS "LEAKING." SATURDAY, JULY 10, 2004. CAR SHOOK ON FREEWAY. CALLED ROSENTHAL JEEP AT 2:57PM. A WOMAN IN THE SERVICE DEPARTMENT LISTENED TO MY PROBLEM, PUT ME ON HOLD AND THEN PUT ME INTO A MALE'S VOICEMAIL. HAVE YET TO RECEIVE A RETURN PHONE CALL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075008June 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
PURCHASED A NEW 2001 JEEP CHEROKEE SPORT. WHEN BRAKES APPLIED CAR WEAVED OR PULLED TO THE LEFT. (2) EMERGENCEY STOP ON MAJOR HWY. 2 AM FRONT END SHOOK VIOLENTLY AND PULLED MY CAR ONTO THE CENTER GRASS DIVIDER.(3) RETURNED JEEP TO DEALER. SERVICE MANAGER COULD NOT REPLICATE PROBLEM. BROUGHT CAR TO INDEPENDENT BRAKE REPAIR SHOP. REPLACED PADS, AND INSTALLED NEW ROTORS. TWO DAYS LATER CAR SHOOK VIOLENTLY UPON BRAKING AT 45MPH. RETURNED TO LITHIA COLORADO JEEP DEALER. STATED WARPED ROTORS. REPLACED ROTORS AND PADS. PROBLEM IS ON GOING AND WILL NOW NEED TO HAVE REPAIRS DONE A THIRD TIME IN 24.000 MILES. GENERAL MANAGER OF LITHIA STATES HE CAN REPAIR BRAKES BUT NOT SOLVE THE PROBLEM BECAUSE BOTH HE AND CHRYSLER KNOW THE ROTORS ARE DEFECTIVE THEY SIMPLY REPLACE THE OLD ROTORS WITH NEW DEFECTIVE ROTORS. 35 EXACT PROBLEMS REPORTED ON WWW.MYCARSTATS.COM IN THE LAST 90 DAYS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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