Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11245155August 20, 2019
WHEELS
THE LUG BOLTS HAVE A THIN CHROME COVER. THESE LUG BOLTS SEEM TO SWELL AS MOISTURE ENTERS OVER TIME. THEY ALSO BECOME DAMAGED AS MAINTENANCE SUCH AS TIRE ROTATION IS PERFORMED. THEY BECOME IMPOSSIBLE TO REMOVE WITH THE TOOLS SUPPLIED BY THE MANUFACTURER IN THE EVENT OF A FLAT TIRE, LEAVING THE VEHICLE STRANDED. I UNDERSTAND THIS IS A WELL KNOWN PROBLEM THROUGHOUT THE FIAT CHRYSLER GROUP LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245218August 20, 2019
POWER TRAIN
WAS DRIVING VEHICLE ABOUT 35 MPH WHEN "SERVICE SHIFTER" APPEARED IN THE DASH AND ALL OF THE LIGHTS ON THE SHIFT WENT RED; WAS ABLE TO SLOW DOWN, STOP, TURN THE CAR OFF AND BACK ON AND THE LIGHTS WENT AWAY. HAPPENED AGAIN THE FOLLOWING DAY, DRIVING AROUND 30 MPH THIS TIME, REPEATED THE SAME ACTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245287August 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 60 TO 65 MPH, THE CHECK ENGINE AND TRANSMISSION MAINTENANCE REQUIRED WARNING INDICATORS ILLUMINATED AND THE TRANSMISSION SEIZED. THE CONTACT WAS ABLE TO SHIFT INTO PARK AND BACK INTO DRIVE IN ORDER TO RESET THE TRANSMISSION. THE VEHICLE WAS TAKEN TO DAN CUMMINS CHRYSLER DODGE, JEEP, RAM (2021 ALVERSON DRIVE, PARIS, KENTUCKY 40361, (859)-987-5669) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244795August 18, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER MESSAGE, ALL LIGHTS ON SHIFTER ARE LIT UP. MANUAL SHIFT DOESNT WORK. NEW SYMPTOM, CAR DIDNT RECOGNIZE CAR WAS IN DRIVE. MESSAGE APPEARED TO SHIFT INTO P THEN DESIRED GEAR. WHEN IGNITION BUTTON PUSHED TO TURN OFF, CAR RESTARTED ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244633August 17, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT RANDOMLY APPEARS ON INFO SCREEN INDASH AND LIGHTS UP SHIFTER MOUNT AREA. NO RHYME OR REASON AS TO WHY IT COMES ON, NO ONE HAS BEEN ABLE TO DIAGNOSE BUT SEEMS TO BE A COMMON PROBLEM WHEN GOOGLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244559August 16, 2019
STEERING
STEERING WHEEL SEIZED WHEN CAR WAS IN MOTION ON CITY STREET AND CAR GOT HIT AT ELECTRIC POLE CAUSING POLE AND WIRE DAMAGE AND ROUTE CLOSED FOR LONG PERIOD AND CAR TO GET TOTALED AND LUCKILY I SURVIVED. SPEED WAS AROUND 25-30MPH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11243896August 14, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
1. THERMOSTAT STATE AS PROBLEM TO MAKE ENGINE CHUG/STALL 2. AIR COMPRESSOR / CLUTCH UNIT NEEDED AT 61,000. HAVE 75 ANNIVERSARY JEEP AND REALLY NOTHING BUT PROBLEMS!! NOT HAPPY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243425August 12, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON. PRNDL RED. UNABLE TO DISABLE THIS WARNING TO SEE SPEED, GAS, ETC. VEHICLE WAS OPERATING FINE OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243257August 12, 2019
UNKNOWN OR OTHER
THE SERVICE SHIFTER INDICATOR KEEPS COMING ON. IT COMES ON WHEN I START THE VEHICLE. AT TIMES IT WILL GO OFF WHEN I TURN OFF THE CAR BUT COMES BACK ON AFTER A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242846August 9, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE JERKED WHILE SHIFTING BETWEEN FIRST, SECOND, AND THIRD GEARS, AND LOST POWER. IN ADDITION, THE RPMS FAILED TO INCREASE TO 2,000 AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DISCONNECTED THE BATTERY CABLE, BUT THE FAILURE RECURRED. THE CONTACT USED THE LPB READER AND RECEIVED CODE: P0887 (TCM HIGH VOLTAGE). THE CONTACT CALLED EAST TENNESSEE DODGE CHRYSLER JEEP RAM (2774 N MAIN ST, CROSSVILLE, TN 38555, (931) 463-3640), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242660August 8, 2019
ENGINE, UNKNOWN OR OTHER
SERVICE SHIFTER ERROR ON DASH BOARD. ALL LIGHTS ON GEAR SHIFTER COME ON AT ONCE P,R, N,D. IT ONLY COMES ON WHEN DRIVING AND DOESN'T GO OFF UNTIL THE CAR IS TURNED OFF. IT ISN'T DAILY BUT IT'S STILL SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242327August 7, 2019
ENGINE
MY WIFE'S JEEP CHEROKEE 2016 WHILE DRIVING 3 TIMES IN THE LAST MONTH HAS STALLED WHILE MAKING A SLIGHT RIGHT TURN. THE DISPLAY SIGNALS ENGINE, AND BATTERY FLASH AND THEN THE CAR DIES WITH NO POWER INSTANTLY. MY PREGNANT WIFE WAS COMMUTING DURING RUSH HOUR THE LAST TIME THIS HAPPENED AND THIS NEARLY CAUSED HER TO BE REAR ENDED. LUCKILY THE DRIVER BEHIND HER WAS PAYING ATTENTION AND AVOIDED THE COLLISION. NOW MY WIFE WAS STUCK IN TRAFFIC WITH NO POWER FOR 5 MINUTES UNTIL THE CAR TURNED BACK ON. AFTER A LOT OF ONLINE RESEARCH, I FOUND 90 PLUS COMPLAINTS ABOUT THIS EXACT ISSUE. APPARENTLY THE 2.4 L MOTOR IN THE 2016 JEEP CHEROKEE HAS A SAFETY FEATURE THAT CAUSES THIS STALLING BASED ON LOW OIL LEVELS. SO THIS POORLY ENGINEERED ENGINE BURNS 1 QT OF OIL PER 1000 MILES, THIS CAUSES YOUR OIL TO RUN SIGNIFICANTLY LOW BEFORE THE MANUFACTURERS RECOMMENDED OIL SERVICE PERIODS. MY MECHANIC INSPECTED THE VEHICLE AND HAS COME TO THE SAME CONCLUSION, WE WILL HAVE TO ADD 1 QT OF OIL EVERY THOUSAND MILES. THIS CAR HAS LESS THAN 36K MILES AND WILL NOW REQUIRE EXTRA OIL FOR ITS LIFE, WHICH IS RIDICULOUSLY TEDIOUS FOR A 30K$ CAR. HOWEVER THE STALLING WITH NO WARNING AND CAUSING LOSS OF POWER IN TRAFFIC WILL EVENTUALLY LEAD TO ACCIDENTS AND SHOULD BE A SIGNIFICANT SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241988August 6, 2019
EXTERIOR LIGHTING
THE SERVICE SHIFTER LIGHT KEEPS COMING ON AND ALL THE LIGHTS ON THE SHIFTER L LIGHTS UP RED. SOMETIME THE EMERGENCY BREAK SETS ITSELF WHEN THIS HAPPENS. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY TELL ME THE SHIFTER BEZEL AND WIRING HARNESS FAULT REPAIR IS NEEDED WHICH IS ALMOST $300 AND NOT COVERED UNDER WARRANTY. MY CAR HAS LESS THAN 36,000 MILES AND HAS BEEN DOING THIS FOR SEVERAL MONTHS NOW; IT SEEMS TO BE GETTING WORSE. WHILE RESEARCHING I'VE NOTICED MANY JEEP OWNERS ARE HAVING TO SAME ISSUE AND THAT'S HOW I DISCOVERED TO WRITE UP THIS CLAIM. I FEEL IT COULD BE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING AND LOCKS UP. I HAVEN'T HAD IT REPAIRED BECAUSE I CAN'T AFFORD A RENTAL WHILE IT'S BEING REPAIR AT THIS TIME; I NEED TO MAKE ARRANGEMENTS TO BE DROPPED OFF BY FAMILY AND FRIENDS TO HAVE IT FIXED. IT HAS HAPPENED WHILE SITTING STATIONARY, IN MOTION ON CITY STREETS AND INTERSTATE ROADS AND WHEN FIRST GEARING AFTER STARTING AND REVERSE. (THIS HAS HAPPENED MULTIPLE TIMES SINCE I PURCHASED THE VEHICLE LAST YEAR IN MAY; IT'S JUST MORE FREQUENTLY NOW).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242110August 6, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242119August 6, 2019
POWER TRAIN
FOR THE SECOND TIME WHILE DRIVING "SERVICE SHIFTER" MESSAGE CAME ON AND ALL LIGHTS ON GEAR BOX LIT UP. PULLED OVER AND CUT CAR OFF AND RESTARTED AND LIGHTS WENT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242149August 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE, WHILE IN MOTION, STALLS AND ENGINE SHUTS OFF AT ANY SPEED. BEING TOLD OIL BURNS TOO QUICKLY IN THESE VEHICLES AND THIS IS A SAFETY FEATURE THE CAR HAS ALTHOUGH IT HAS ALMOST COST ME MULTIPLE SERIOUS/POTENTILLY FATAL COLLISIONS WITH MY INFANT CHILDREN IN THE VEHICLE. NO OIL INDICATOR HAS EVER TURNED ON INDICATING OIL LEVEL IS LOW. HAD SAME ISSUE WITH THIS CAR AT 15,000 MILES IN WHICH ENGINE WAS COMPLETELY REPLACED BUT NOW IS DOING THE SAME THING AS BEFORE. THIS IS A WELL DOCUMENTED ISSUE AMONGST JEEPS - WHY HAS THERE NOT BEEN A RECALL? THIS IS A MAJOR SAFETY CONCERN AND OUR LIVES AND THE LIVES OF OUR CHILDREN ARE AT RISK AS I ALMOST WAS T-BONED TODAY AS MY ENGINE STALLED IN A BUSY INTERSECTION. I WAS ATTEMPTING TO TURN BUT HAD NOT YET MANEUVERED AND WAS LEFT STALLED IN THE MIDDLE BLOCKING ONCOMING TRAFFIC ON A BUSY CITY STREET BUT HAD HAD THIS SAME PROBLEM HAPPEN ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241831August 5, 2019
VEHICLE SPEED CONTROL
DOES NOT HOLD THE SELECTED SPEED WHEN GOING DOWN HILL WITH CRUISE CONTROL SET. TRANSMISSION SHIFTS DOWN BUT DOES NOT STAY IN ONE GEAR, SHIFTS UP AND DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241633August 4, 2019
POWER TRAIN
THE TRANSMISSION IS SHIFTING ROUGH SHIFTING IN AND OUT OF GEARS CAUSING MY JEEP TO ACCELERATE GOING DOWN HILLS MY RPM RAPIDLY RISE AND FALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241089August 1, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE'S SERVICE SHIFTER LIGHT REMAINS ON AND ALL LIGHTS BESIDE GEARS PRND REMAIN ON. OCCURS AT ANY GIVEN TIME WHETHER THE VEHICLE IS IN MOTION OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240784July 31, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
SERVICE SHIFTER NOTIFICATION KEEPS POPPING UP AND YOU MUST STOP VEHICLE AND TURN IT OFF AND OPEN THE DOOR TO RESET IT. APPARENTLY THERE IS A PLASTIC PIECE THAT GOES BAD AND HAS TO BE REPLACED. THIS HAS HAPPENED A LOT SO WHY IS THERE NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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