Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11132319September 30, 2018
POWER TRAIN
WHEN I GO TO ACCELERATE FROM A STOPPED POSITION THE VEHICLE HESITATES AND DOES NOT SHIFT GEARS. IT HAS MADE ME NOT BE ABLE TO PULL OUT INTO ONGOING TRAFFIC SAFELY. WHILE THE VEHICLE IS IN MOTION IT WILL SHIFT GEARS AT THE WRONG TIMES AND NOT WHEN I NEED IT TOO. IT WILL SOMETIMES CAUSE ME TO SLOW DOWN OR SPEED UP UNEXPECTEDLY. I HAVE ALMOST GOTTEN IN SEVERAL ACCIDENTS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132362September 30, 2018
POWER TRAIN
TRANSMISSION SHIFTS HARD AND IN ALL THE WRONG PLACES. ACCELERATING FROM SCRATCH, THE TRANS WILL NOT ALWAYS GRAB AND ACCELERATE. I'VE HAD 3 SOFTWARE UPDATES APPLIED, AND IN THE LAST TWO WEEKS I'VE RECEIVED I'VE HAD TWO INCIDENTS WHERE I RECEIVED THE "SERVICE TRANSMISSION", "SERVICE PARKING BRAKE", AND "4WD DRIVE SYSTEM UNAVAILABLE" ERRORS... ONCE AFTER COMING TO A STOP AND PUTTING THE CAR IN PARK, AND THE SECOND TIME WHILE I WAS STARTING THE CAR. THE CHECK ENGINE LIGHT REMAINED ON OVERNIGHT THE FIRST TIME BEFORE DISAPPEARING AND IS CURRENTLY BEING DISPLAYED AFTER THE MOST RECENT INCIDENT. THE CAR ONLY HAS 44K MILES ON IT. SO VERY DISAPPOINTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132364September 30, 2018
POWER TRAIN
WHEN ACCELERATING, TRANSMISSION JERKS, PULLS, HESITATES, SOMETIMES DOESN'T KNOW WHAT GEAR IT'S SUPPOSED TO BE IN. DOES NOT DO THIS WHILE MANUALLY DOING IT, BUT WOULD RATHER DRIVE IN AUTOMATIC SO THAT I DO NOT HAVE TO MANUALLY DO IT. SOMETIMES FEELS LIKE I'M BEING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132257September 29, 2018
SERVICE BRAKES, ENGINE
WHEN TRYING TO START VEHICLE THE DASH ELECTRONICS FLASH TRANSMISSION MAINTENANCE REQUIRED, BRAKE MAINTENANCE REQUIRED. THE STEERING WHEEL GETS HARD TO TURN. WHEN YOU PUT YOUR FOOT ON THE BRAKE TO TURN OVER THE ENGINE THE CAR STUTTERS AS IF THERE IS NO BATTERY POWER. IT TURNS OVER ONCE, STARTS, THEN SHUTS OFF. THE CAR WILL START ONCE THEN YOU WILL NEED TO STEP ON THE GAS WHILE STILL IN PARK FOR THE CAR TO STAY ON. CAUSE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132270September 29, 2018
POWER TRAIN
TRANSMISSION LAGS UPON ACCELERATION, HESITATING FOR UP TO SEVERAL SECONDS AND THEN LURCHING FORWARD AS IT ENGAGES INTO GEAR. THIS OCCURS MOST TIMES AND WHEN MOVING AHEAD AFTER A BRIEF STOP AT A STOP SIGN OR LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132213September 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
DRIVING UP GRADE COMING TO A STOP, THEN STARTING AGAIN, THE TRANSMISSION SPINS THEN BANGS INTO GEAR, A VIOLENT MOVEMENT. AND NOW MY CAR IS JUST STALLING. USUALLY WHEN STARTING OUT DOWN A GRADE AFTER TAKING MY FOOT OFF ACCELERATOR, CAR STALLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130737September 22, 2018
POWER TRAIN
CONSTANT TRANSMISSION ISSUES THAT APPARENTLY ARE A KNOWN PROBLEM. CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS. THIS HAS EVEN HAPPENED IN THE MIDDLE OF INTERSECTIONS.IT HAS HAPPENED WHEN THE CAR IS STOPPED ENTIRELY AND WHEN THE CAR IS AT A LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130179September 18, 2018
POWER TRAIN, SUSPENSION
I HAVE HARD SHIFTING AND NOICE FROM TRANSMISSION ,,IM UNDER WARANTEE BUT FCA DON'T WANT TO SOLVE THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130198September 18, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY FIANCEE PURCHASED A 2015 JEEP CHEROKEE SUV 4X4 (CERTIFIED PRE-OWNED W/ ADDITIONAL, EXTENDED WARRANTY) ONE (1) MONTH AGO ALMOST TO THE DAY OF THIS INCIDENT REPORT. WHILE SHE WAS DRIVING THE VEHICLE VERY EARLY IN THE MORNING (APPROXIMATELY 5-5:30AM), THE CAR BECAME NON-FUNCTIONAL AND THE INSTRUMENT CLUSTER FLICKERED WITH WARNING LIGHTS APPEARING. THE CAR WAS IN MOTION WHEN THIS OCCURRED WITH NO OUTSIDE FORCES OR FACTORS TO CAUSE THIS TO HAPPEN. THE ENGINE COMPLETELY SHUT OFF AND THE CAR STALLED IMMEDIATELY, WHILE STILL MOVING. THE ELECTRICAL WAS ON AND DISPLAY WORKED, HOWEVER; THE CAR WOULD NOT GO AT ALL. THE CAR BEHIND HER HAD TO SLAM ON THEIR BRAKES AND LUCKILY NO ACCIDENT OCCURRED. HAD IT BEEN ANY LATER IN THE DAY OR ON A BUSY, MAJOR HIGHWAY; I FEAR IT WOULD HAVE BEEN MUCH WORSE. WE HAVE NOW BROUGHT IT TO A DEALERSHIP FOR DIAGNOSIS AND THEY CANNOT GET TO THE CAR FOR AT LEAST TWO (2) WEEKS WITH NO LOANER CARS AVAILABLE. WE WERE ADVISED TO CALL JEEP DIRECTLY AND GO OVER THE SITUATION AND THEY OFFERED NO HELP AT ALL BUT TO *POTENTIALLY* REIMBURSE RENTAL COSTS WHILE THE CAR WOULD BE REPAIRED (MUCH LATER AFTER THE RENTAL NEEDS TO BE PAID). THIS IS OUR SECOND JEEP AND I AM ABSOLUTELY DISSATISFIED WITH THIS AS THIS COULD HAVE COST MY FIANCEE HER LIFE AND THE LIFE OF OTHERS. WE NOW DO NOT KNOW THE BEST PATH FORWARD AND ARE TRYING TO FIGURE OUT A SOLUTION TO EITHER REPAIR OR REPLACE THE VEHICLE. MAYBE LEGAL ACTION IS REQUIRED. FOR BEING "CERTIFIED PRE-OWNED" THE LEVEL OF TRUST HAS DEFINITELY BEEN REDUCED IF NOT LOST COMPLETELY. I HOPE THIS GETS RESOLVED SOON AND THAT JEEP REALLY UNDERSTANDS THE SEVERITY OF THE ISSUE. IF A RECALL IS NECESSARY TO PREVENT INJURY OR DEATH, PLEASE FIX THIS AND MAKE IT RIGHT. PEOPLE BUY THESE CARS TO BE YOUR CUSTOMERS - DON'T DO WRONG BY THEM AND RISK THEIR LIVES TO PREVENT SPENDING TOWARDS THE RESOLUTION OF A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130205September 18, 2018
POWER TRAIN
WHEN IN MOTION AND SLOWING TO A ROLL AT LOW SPEED, TRANSMISSION REMAINS IN HIGHER GEAR(3) AND DOESN'T SHIFT DOWN WHEN THROTTLE IS RE-APPLIED. IS REPEATABLE. IS EXTREMELY DANGEROUS WHEN ROLLING TO A NEAR STOP ON AN INCLINE BECAUSE WHEN YOU TRY TO ACCELERATE, IT HAPPENS EXTREMELY SLOW BECAUSE THE VEHICLE IS IN TO HIGH OF A GEAR. CAR HAS TO COME TO A COMPLETE STOP TO SHIFT DOWN FROM 3RD GEAR IN THESE SITUATIONS. TRANSMISSION IS ALSO VERY SLOW TO SHIFT IN MANY SCENARIOS, WHICH COULD BECOME DANGEROUS IF DRIVER NEEDS TO ACCELERATE TO AVOID A CRASH. FCA HAS COME OUT WITH MANY TRANSMISSION ECU UPDATES AND IS AWARE OF MANY COMPLAINTS WITH THIS TRANSMISSION, BUT HAS FAILED TO RESOLVE THE PROBLEM WITH THEM. PURCHASED NEW AND HAS BEEN HAPPENING SINCE AROUND 2K MILES, AT LEAST AROUND THE TIME I RECOGNIZED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130212September 18, 2018
ELECTRICAL SYSTEM
IN RESPONSE TO ISSUES BELOW, DEALER DIAGNOSED THAT A BCM, PART NO "68236667AI", WAS NOT RESPONDING TO TESTS AND NEEDED REPLACEMENT. WE DRIVE WITH WINDOWS DOWN AND A/C ON AT TIMES. UNDER THESE CONDITIONS I HAVE FELT WATER FROM CONDENSATION HIT MY FEET IN THE DRIVER SIDE FLOOR AND I THINK IT IS LIKELY THAT THIS PART WAS DAMAGED FROM THAT CONDENSATION. THIS BCM SHOULD HAVE A SEALANT AROUND IT OR BE IN A BETTER LOCATION IF THE A/C IS GOING TO DRIP IN THE CAR. RESULTING PROBLEMS FROM ELECTRICAL BCM FAILURE THAT ARE ONGOING FOR LAST MONTH BECAUSE PART IS BACK ORDERED: 2018/09/16 KEYLESS ENTRY WORKS, BUT ONLY WHEN USING THE PASSENGER DOOR. THEN STOPPED AND LEFT VEHICLE, AFTERWARD ELECTRIC LOCKS WOULD NOT WORK FROM INSIDE, KEYLESS ENTRY WOULD NOT WORK, AND DOORS WOULD NOT LOCK WHEN VEHICLE SURPASSED 15 MPH. 2018/08/30 AT NIGHT, AFTER EXITING VEHICLE KEYLESS ENTRY UNRESPONSIVE, HAZARD LIGHTS TURNED THEMSELVES ON, HATCH WOULD NOT LOCK. THROUGHOUT ALL THESE DAYS FOR APPROXIMATELY THREE WEEKS, THE KEYLESS ENTRY, ELECTRIC LOCKS, MEMORY SEATS, AND RADIO PRESETS MAY OR MAY NOT LOCK. THERE WAS ANOTHER TIME WHERE THE REAR HATCH POWER DID NOT WORK AND IT ALSO DID NOT LATCH ITSELF. WE WERE MOVING WHEN WE DISCOVERED THE HATCH DID NOT LATCH ITSELF AND AFTER SEVERAL ATTEMPTS, IT DID RESPOND AND PULL ITSELF LATCHED. THE HAZARDS AND LIGHTS NOT RESPONDING AND STAYING ON, DOORS NOT LOCKING OVER 15 MPH, AND HATCH NOT LATCHING ARE ALL SAFETY CONCERNS. THE PART TO REPAIR THIS CAME IN YESTERDAY, THE ISSUE WAS REPORTED AROUND A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129147September 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE AND THE GEARS FELT AS IF THEY HAD SLIPPED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, MN 87110, 505-404-0108) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS INOPERABLE. THE VEHICLE WAS REPAIRED, BUT THE SYMPTOMS RECURRED. THE DEALER DIAGNOSED THE VEHICLE AGAIN, BUT COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 22,600. **TR MANUFACTERER NOTIFIED AUG18- RESPONSE WAS OUT AT WARRANTY WE CAN'T HELP YOU. CHRYSLER WAS NOTIFIED - 1800-334-9200 SAID OUT OF WARRANTY TIME. SERVICE WRITER HOWARD B COURTNEY TOLD US THE 9 SPEED HAS BEEN DISCONTINUED NO LONGER OFFERED. (HOWEVER A BIG SELLING POINT AT PURCHASE). WE ARE AFRAID TO GO OUT OF TOWN IN VEHICLE. NO HELP FROM DEALER OR CHRYSLER. EST. TRANS REPAIRS $4,000-$5,500. I WAS IN WARRANTY WHEN 1ST REPORTED. OUT BY 8 DAYS AT LAST VISIT. UPDATED 10/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128585September 10, 2018
VEHICLE SPEED CONTROL
DRIVING ON THE HIGHWAY, MY VEHICLE TRANSMISSION UNEXPECTEDLY SHIFTS TO NEUTRAL, AND IT SHOWS ON MY BOARD AS " SERVICE TRANSMISSION". IT CAN NOT SPEED UP SUDDENLY. THEN IT WILL GO BACK TO NORMAL AFTER I PARKED AND DRIVE. IT HAPPENED TWICE ALREADY ON THE HIGHWAY. FEEL VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128171September 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE SERVICE SHIFTER ERROR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,853.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124376September 4, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
AN ALERT MESSAGE READS "SERVICE SHIFTER" ACROSS DASH MESSAGE CENTER WHILE DRIVING. . THE GEAR SHIFT WILL LIGHT UP EVERY GEAR AND NEITHER CLEAR OFF UNLESS I PULL OVER AND KILL THE ENGINE. THE MESSAGE DOES NOT STORE IN THE "ERROR MESSAGE" REPORTING SYSTEM AND I HAVE BEEN TOLD FROM THE DEALERSHIP I PURCHASED FROM AS WELL AS ANOTHER THAT THERE IS NO RECALL AND NOTHING CAN BE DONE SINCE THE MESSAGE ISN'T STORED. I'M READING REPORTS OF THESE MAKE/MODELS LOCKING UP THE STEERING AND CAUSING CRASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124145September 3, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
SINCE I BOUGHT MY JEEP IN AUGUST 2016 AND SINCE I'VE GOTTEN IT THE MESSAGE 'SERVICE SHIFTER' POPS UP ON MY SCREEN. I'VE TAKEN IT BACK TO THE DEALERSHIP NUMEROUS TIMES AND THEY CAN'T FIND ANYTHING WRONG WITH IT. IT'S GOTTEN TO THE POINT NOW THE MESSAGE POPS UP EVERY OTHER DAY. I HAVE A SON AND I DO NOT WANT SOMETHING MALFUNCTIONING WHILE I'M DRIVING DOWN THE ROAD PUTTING MY FAMILY'S LIFE IN DANGER! THIS NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124150September 3, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SERVICE SHIFTER PROMPT, ALL LIGHTS ON GEAR SHIFTER LIGHT UP AT THE SAME TIME, SOMETIMES WILL NOT LET ME SHIFT, SOMETIMES DOES NOT EFFECT DRIVING BUT WILL NOT GO AWAY UNTIL CAR IS PARKED AND TURNED OFF FOR A PERIOD OF TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123934September 1, 2018
UNKNOWN OR OTHER
SERVICE SHIFTER, VEHICLE TRIES TO SHIFT INTO PARK WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122662August 27, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT NOTICED THAT THE BRAKE PEDAL WAS VERY STIFF AND WOULD NOT DEPRESS WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER (LAMBERT CHRYSLER/DODGE/JEEP/RAM, 5 RIVER ROAD, CLAREMONT, NH 03743) WHERE IT WAS DIAGNOSED THAT THERE WAS BRAKE FLUID LEAKAGE. THE CONTACT STATED THAT THE FAILURE BEGAN APPROXIMATELY SIX MONTHS AGO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,627.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121849August 23, 2018
ELECTRICAL SYSTEM, ENGINE
START/STOP FAILING TO WORK OR WORKS WHEN IT SHOULDN'T. I TOOK MY JEEP TO THE LOCAL DEALER 4 OR 5 TIMES. ONE VISIT THEY KEPT IT FOR 3 DAYS. THEY EVEN TALKED TO CHRYSLER REGARDING THIS ISSUE. SO THEY REPLACED THE BATTERY FOR THIS. DIDN'T HELP. NOW THE WARNING STILL COMES ON AT DIFFERENT TIMES. SOMETIMES IT DOESN'T SHUT DOWN AT ALL WHEN I COME TO A COMPLETE STOP AND SOMETIMES IT DOES. I ALSO NOTICED THE JEEP NOT SHIFTING RIGHT. THIS HAS HAPPENED 5-6 TIMES. NOT SURE IF ONE THING IS CONNECTED TO ANOTHER BUT I AM VERY CONCERNED. I HAVE MY 3 GRANDCHILDREN IN THE JEEP OFTEN AND DON'T LIKE THIS FAULTY ISSUE. WHAT ARE MY OPTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee