Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11513954March 27, 2023
STEERING
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 MPH, the steering wheel suddenly jerked back and forth and locked. The message "Power Steering Assist Failure" was displayed. The contact stated that he was able to pull to the side of the road by using an excessive amount of physical strength. The contact had found other means of travel, and the vehicle remained on the side of the road of the highway. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513698March 24, 2023
POWER TRAIN
When shifting from Park to Drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to D and pressing on the gas pedal that the engine will rev up and then the transmission will engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513443March 23, 2023
ENGINE
The engine shuts off a lights and during turning on occasion presenting a very dangerous situation. This seems common in these jeeps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512061March 15, 2023
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at a complete stop at a traffic light, the vehicle failed to shift into the intended gear and the vehicle stalled. The contact was able to restart the vehicle, and the vehicle responded as needed; however, the failure reoccurred while at another complete stop. Additionally, the contact stated that the vehicle hesitated to respond while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510969March 9, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Warning lights for multiple electric systems including Blind spot monitoring, throttle control, stability control, and transmission all came on at the same time. Windshield wipers turned on on their own, car started behaving like it was neutral when in drive (would rev instead of accelerate when pressing gas pedal). After pulling over and turning the car off, car would not restart, brake pedal would not engage to attempt restart. Left stranded on side of road. Vehicle just crossed 37k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510777March 8, 2023
ENGINE, POWER TRAIN
Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509847March 2, 2023
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle stalled while at a complete stop. The battery warning light and the check engine warning light were illuminated. Additionally, the contact stated while driving at various speeds, the vehicle failed to respond while accelerating. The traction control and check engine warning lights were illuminated. An unknown message was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure had been reoccurring and the vehicle was hesitating while starting. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 18V739000 (Power Train) because the VIN was not included. The manufacturer was notified of the failure and advised as the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509617February 28, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
When vehicle is in idle mode it completely shuts off causing risk of a accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509232February 27, 2023
POWER TRAIN
4*4 SVC WARNING, Many JEEP CHEROKEE 2019 have this problem (Power Trans Unit problem). Please check this problem. We need RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508981February 24, 2023
ENGINE
Re: Safety Concerns Regarding Jeep Cherokee 2019 Engine Misfire To Whom It May Concern, I am writing to report a significant safety issue regarding my Jeep Cherokee 2019. I bought the car new and have always serviced it in the official dealer. Recently, my vehicle began to misfire while I was driving, which caused me to feel unsafe and concerned for my safety. Upon taking my vehicle to the dealership, I was informed that the engine needed to be replaced. The dealer service report showed that the cause of the issue was a P0302 cylinder 2 misfire code, and that the engine was misfiring. Additionally, the report indicated that there was only 75 psi compression on cylinder #2 and 40% cylinder leakage. My car had only slightly exceeded the mileage limit of the manufacturer's warranty, which was for 60,000 miles, at 60,800 miles. However, the warranty did not cover the cost of the engine replacement, which was approximately $13,000. This safety issue is concerning because the engine misfire could cause the vehicle to suddenly stall or lose power, which could result in a serious accident. Additionally, I am disappointed that the warranty did not cover the necessary repairs, and I was left to pay for such a significant expense for a vehicle that is only a few years old. Furthermore, the manufacturer has offered to pay only 50% of the cost of a new engine, which I do not believe is fair or reasonable. I request that the manufacturer reconsider its decision and replace the engine at no cost to me. I urge the National Highway Traffic Safety Administration to investigate this safety issue with Jeep Cherokee 2019 engines to ensure that other drivers do not experience the same safety concerns. I believe that it is critical to ensure that vehicles are safe for drivers and passengers to operate. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508925February 24, 2023
ENGINE
Svr 4x4 transmission issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507520February 15, 2023
POWER TRAIN
PTU went bad. Going to cost $3000+ to repair. Can’t use 4x4 until it is which is why I bought the Jeep. Seems like this is a common issue with the vehicle and wanted to report it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507166February 14, 2023
SEAT BELTS
Front driver side seat belt latch is not latching properly. Sometimes will lock and sometimes it won’t. The vehicle is 5 years old and Jeep will not cover under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507263February 14, 2023
POWER TRAIN
Our dashboard displayed "CK 4WD " this morning. After checking the Jeep Cherokee manual we followed its urgent advice and immediately drove to a Jeep dealership fortunately nearby. While waiting, wanting to get a handle on what expense ws at hand I checked various YouTube and other internet posts, and became aware for the first time of recalls on previous years' Cherokee power case ( PTU's) . I asked for new part replacemet but the dealership parts manager said new parts were on "back order, "and could not say when the replacement could even be obtained. He said a "rebuilt" could be shipped from Florida and work completed by next Wedsday, a full week from today, 2-14-23. My car passed out of warranty a month ago, now at 61080. We are camping and home is about 900 miles from home now. Estimate on the job was $2397.03, but I believe the final bill will be a few hundred less because of the cheaper rebuilt part. The dealership gave us a ride back to the state park 8 miles away, where our camper is parked. The mechanic at the dealership said we shouldn't have pulled our 2500 lb camper trailer with the car, though Jeep had promoted the Cherokee with towing package we bought as rated good for 4500 lb., pretty far below the weight of a packed trailer. I'm only aware of a safety issue now described in the existing recall of where the tow vehicle could suddenly go into neutral and lose all power, meaning to me that our brakes and brake lights might suddenly not function which could be catastrophic even under light traffic, and unthinkable on any big city throughway. The dealership said they made several calls on our behalf to try to expedite getting a new part but only could get the rebuilt PTU. We really had few options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506616February 10, 2023
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 MPH, the vehicle decelerated, lost motive power, and stalled. The contact stated that the oil and battery warning lights were illuminated. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer that the vehicle was purchased. The Kia dealer was unable to diagnose the vehicle and determine the cause of the failure. The vehicle was then sent to an unknown Jeep dealer where the vehicle was awaiting diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506620February 10, 2023
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
The vehicle would overcharge in which made the vehicle loss all power,lighting, and steering control. U had to come to a complete stop and restart the vehicle which would put it into limp mode and not handle properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506513February 9, 2023
STEERING
Electronic steering warning light came on. While driving the steering wheel tightens then loosens. It has not been right since the recall was on it and it was taken and repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505667February 5, 2023
POWER TRAIN
The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. I was informed by the dealership that the part is on an undermined backorder due to this being a common issue. Fortunately the failure occurred just prior to the expiration of the powertrain warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505040February 1, 2023
POWER TRAIN
Power Transfer Unit Failure. Grinding and slipping. PTU accuator motor failure first, then slipping occured. Leaking oil from unit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503325January 24, 2023
POWER TRAIN
A SVC4WD light started intermittently coming on. A message would follow on the dash that 4wd was unavailable. The diagnostic error code was C14A7-97 for the PTU. This vehicle has 90,000 miles and most of them highway. No off road or aggressive driving. Very concerned that PTU will fail at high rate of speed. Dealership will not acknowledge known PTU issues with model despite having 3 vehicles in for same repair. Extensive cost and part unavailable makes repair prohibitive immediately so very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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