Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11317019March 9, 2020
ENGINE
MOTOR BLEW UP AT 72000 MILES, SMOKE FILLED INTERIOR OF VEHICLE MAKING NAVIGATION IMPOSSIBLE AND REAR TIRE WAS PUNCTURED BY MOTOR PARTS CAUSING VEHICLE TO LEAVE ROADWAY, INFORMED FIAT/CHRYSLER OF THE ISSUE OF MOTOR FAILING TO CYCLE OIL CAUSING MAJOR FAILURE OF COMPONENTS, THEY ARE AWARE OF ENGINE ISSUES YET REFUSE RESPONSIBILITY. MOTOR REPLACED AT COST OF 6,300. NO WARRANTY ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317167March 9, 2020
ENGINE
ENORMOUS AMOUNTS OF OIL BURNING UP AND SCOLDING THE CYLINDER WALLS. OIL CHANGE AND GUARANTEED 3000 MILES. LESS THAN 1000 MILES LATER ALL OIL GONE AND CYLINDER WALLS SCORCHED. NO LEAKS AT ALL THE CAUSE THE MISSING OIL. EVERY 1000 MILES DEALER HAVING TO TOP OFF OIL UNTIL NEXT OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316240March 5, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT KEEPS COMING ON. WITH THAT..THE LIGHTS NEXT TO THE PARK, DRIVE, NEUTRAL AND DRIVE LETTERS ALL TURN RED. I'M TAKING IT TO A DEALERSHIP THIS SATURDAY AND I KNOW THAT IT WILL COST ME. I HAD MY TWO KIDS IN THE CAR 1 AND 3 YEARS OLD WHEN IT HAPPENED. MY CAR WAS PARKED OVERNIGHT IN MY GARAGE BECAUSE IT'S BEEN RAINING ALL WEEK AND I DIDN'T WANT TO GET OUT INTO THE RAIN TO LET MY TWO KIDS INSIDE. I DROVE IT ABOUT A MILE DOWN THE ROAD WHEN THIS PROBLEM STARTED. I READ THAT THIS IS A REOCCURRING PROBLEM WITH THIS VEHICLE THAT A LOT OF PEOPLE ARE HAVING. SOME SAY THE PROBLEM GETS WORSE LIKE THE VEHICLE SHUTS DOWN WHILE DRIVING AND OTHERS SAY THEY HAVE TO KEEP PAYING TO HAVE IT 'FIXED' BUT THE PROBLEM WITH KEEP HAPPENING. ALSO MY VEHICLE HAD A MISFIRE ON THE 2ND CYLINDER AND MY VEHICLE KEPT JERKING TWO WEEKS PRIOR TO THIS INCIDENT BUT WE ALSO PAID TO GET THAT 'FIXED'. I GOT THIS VEHICLE BECAUSE I NEEDED SOMETHING RELIABLE TO DRIVE MY FAMILY AROUND IN AND IT'S CAUSING ME MORE HEADACHE AND NOW I HAVE TO WORRY IF MY KIDS ARE SAFE TO RIDE WITH ME IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316443March 5, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
AT ABOUT 20K MILES, A WARNING ON THE DISPLAY POPPED UP THAT SAYS, "SERVICE SHIFTER" AND ALL OF THE GEAR SHIFT LIGHTS ALL LIT UP. THIS HAPPENED TWO TIMES, ONCE WHILE THE VEHICLE WAS IN MOTION AND ONCE WHILE IT WAS PARKED. AFTER THOSE TWO TIMES, IT STOPPED AND DIDN'T HAPPEN AGAIN UNTIL NOW. THE ISSUE HAS RETURNED AT 45K MILES AND IS HAPPENING A LOT. WHEN IT HAPPENS WHILE I'M MOVING, THE ENGINE REVS UP REALLY HIGH. WHEN I'M PARKED AND IT HAPPENS, I HAVE TO TURN THE VEHICLE OFF AND BACK ON BEFORE I CAN SHIFT INTO GEAR. THE DEALERSHIP HAS NOT PROVIDED A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316476March 5, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING ON DASH WITH ALL RED LIGHTS NEXT TO ALL GEARS ON SHIFTER. AS SOON AS I PUT IN DRIVE, THE WARNING CAME ON AND ALL LIGHTS LIT UP. WILL NOT RESET BY RESTARTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316011March 4, 2020
ELECTRICAL SYSTEM
JEEP BEEN CUTTING OFF ALOT, BUT CAN RECRANK, LIGHTING BOLT COMES UP WHEN DIES, NOW GETTING WORSE AND LIGHTNING BOLT STAYS ON. LOOKING UP WHAT IT MEANS, SHOWS ELECTRONIC THROTTLE. JUST CUTS OFF NO WARNING, REGARDLESS HOW OR EHETE YOU AT DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316030March 4, 2020
POWER TRAIN
I HAVE OWNED THIS VEHICLE SINCE APRIL 6, 2019. IT REPEATEDLY AND WITHOUT WARNING SHIFTS OUT OF GEAR AND COMES TO A STOP.THE SRVICE SHIFTER WARNING LIGHT COMES ON. I HAVE BROUGHT THE CAR TO HERB CHAMBERS JEEP IN MILLBURY MA. 4 TIMES AND THEY ARE UNABLE TO FIX IT. THE LAST TIME THIS HAPPENED ON APRIL 22,2020 THE CHARLTON MA. POLICE RESPONDED AND HAD TO DIRECT TRAFFIC AROUND MY CAR TILL IT WAS TOWED. I DO HAVE A POLICE REPORT WITH 3 PICTURES IF NEEDED. THIS WAS ON RTE 20 IN CHARLTON WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316044March 4, 2020
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER WARNING APPEARS IN MAIN CONSOLE DISPLAY WHICH REPLACES YOUR DIGITAL SPEED INDICATOR. WILL NOT DISAPPEAR UNTIL YOU STOP AND RESTART CAR. HAPPENS WHILE MOVING. AFTER GOOGLING THE ISSUE APPEARS QUITE A FEW OTHERS HAVE THIS SAME PROBLEM. IS JUST DISTRACTING IF YOURE ON THE HIGHWAY WITH YOUR CURRENT SPEED SUDDENLY REPLACED WITH A WARNING. AS PER OTHERS ON GOOGLE WITH THE SAME ISSUE.. HAD TO HAVE THE SHIFTER BEZEL AND WIRING HARNESS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316119March 4, 2020
POWER TRAIN
"SERVICE SHIFTER" MESSAGE WITH SOLID RED LIGHTS ON SHIFTER PANEL (P-R-D, ETC.). WHEN VEHICLE IS SHUT OFF AND RESTARTED MESSAGE DISAPPEARS. THIS SITUATION OCCURS RANDOMLY AND HAS HAPPENED ROUGHLY 10 TIMES IN LAST SIX MONTHS. THIS OCCURS WHILE THE VEHICLE IS IN MOTION AT NON HIGHWAY SPEEDS. DEALER COULD NOT FIND A PROBLEM. IT CONTINUES TO HAPPEN RANDOMLY. SEEMS TO BE A COMMON ISSUE WITH JEEP AND SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316181March 4, 2020
ELECTRICAL SYSTEM
'SERVICE SHIFTER' APPEARS ON DASH. ALL LIGHTS LIGHT UP ON SHIFTER PRND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315619March 2, 2020
UNKNOWN OR OTHER
I CONTINUE TO GET ERROR ON DASH THAT READS "SERVICE SHIFTER" AND ALL OF THE GEARS LIGHTS, LIGHT UP. THIS IS THE 3RD TIME I HAVE HAD THE SHIFTER ASSEMBLY AND HOUSING UNIT REPLACED. WHEN IT HAPPENS, THE TRANSMISSION SLIPS AND IT HAS GOTTEN STUCK IN GEAR ON AT LEAST 2 OCCASIONS. THIS IS A 2016 JEEP CHEROKEE WITH 46K MILES WHICH I HAVE HAD FOR 14 MONTHS. THE FIRST TIME IT WAS REPLACED, WAS AFTER HAVING THE JEEP FOR 3 MONTHS, THEN HAPPENED AGAIN ABOUT 6 MONTHS LATER, HAD ASSEMBLY REPLACED A SECOND TIME, AND IT IS CURRENTLY IN THE SHOP FOR THE 3RD TIME TO HAVE IT REPLACED AS WELL AS THE TRANSMISSION CHECKED DUE TO IT SLIPPING AND GETTING STUCK IN GEARS. IT TYPICALLY HAPPENS WHEN I FIRST TURN THE CAR ON, AND WILL RESET ITSELF IF I TURN THE CAR OFF AND THEN BACK ON AGAIN. ON 2/28/20, IT HAPPENED MULTIPLE TIMES DURING THE DAY BOTH WHEN PARKED AS WELL AS WHEN I AM DRIVING, WHICH IS CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315319March 2, 2020
ELECTRICAL SYSTEM, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
2016 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO DIFFICULTY WITH STOP/START FEATURE ON VEHICLE. *LD THE CONSUMER WAS ADVISED TO REPLACE BATTERY, THE VEHICLE LUNGED FORWARD WHILE ATTEMPTING TO PARK. THE CONSUMER WAS ADVISED THE SOFTWARE. NEEDED TO BE UPDATED *JS THE CONSUMER WAS CONCERNED THAT THE CABIN FILTER WAS NOT MENTIONED IN THE OWNER'S MANUAL. THE CONSUMER WAS UNAWARE THAT THE CABIN FILTER EXISTED AND WOULD NEED TO BE REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311810February 27, 2020
POWER TRAIN
MY SERVICE SHIFTER LIGHT KEEPS COMING ON. HAS BEEN COMING ON AND OFF SINCE I PURCHASED IN MARCH 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311689February 26, 2020
POWER TRAIN
AT ANY GIVEN TIME, WHEN VEHICLE IS IN MOTION AND USUALLY WHEN SWITCHING GEARS, THE SHIFTER MALFUNCTIONS CAUSING AN INTERRUPTION IN MOVEMENT OF THE VEHICLE. TO CORRECT THE PROBLEM, I HAVE TO TURN THE ENGINE OFF AND RESTART. THIS HAPPENS FREQUENTLY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311423February 25, 2020
ELECTRICAL SYSTEM
TODAY A MESSAGE CAME ON IN MY MESSAGE WINDOW ON THE DASH THAT THE SHIFTER NEEDS TO BE SERVICED AND ALL THE SHIFTER LIGHTS CAME ON ALONG WITH IT. MY CAR HAS ABOUT 60,000 MILES ON IT. I PURCHASED THIS CAR BRAND NEW AND HAVE ALREADY HAD 2 RECALLS, BATTERY REPLACEMENT, AND TRANSMISSION THERMOSTAT REPLACED ON IT. IT SUCKS THAT THESE COSTS HAVE HAD TO COME OUT OF MY OWN POCKET BECAUSE MOPAR/ JEEP HAS MADE SUCH A LEMON OF A CAR. I'VE HAD TO HAVE TOWED TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310703February 22, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER CODE WHICH WAS DIAGNOSED AS NEEDING A NEW SHIFTER HARNESS AND BEZEL COSTING ME $462 +TAX. THE MESSAGE BOARDS SHOW NUMEROUS JEEP OWNERS HAVING THIS ISSUE WITH BRAND NEW JEEPS. THE GRAND CHEROKEE HAS ISSUED A RECALL AND I DON'T UNDERSTAND WHY THE REGULAR CHEROKEE HASN'T YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310415February 20, 2020
UNKNOWN OR OTHER
GEAR SHIFTER SERVICE WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310430February 20, 2020
UNKNOWN OR OTHER
I KEEP GETTING THE SERVICE THE SHIFTER MESSAGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310165February 19, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPT TO MOVE FROM A STOPP, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT AN AUDIBLE CHIME WAS HEARD WHILE THE BATTERY FAILURE WARNING LIGHT WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT ALSO EXPERIENCED A SIMILAR FAILURE WHILE DRIVING AT 20 MPH AND ATTEMPTING TO MERGE ONTO A HIGHWAY. THE VEHICLE WAS TAKEN TO FRED MARTIN SUPERSTORE 3195 BARBER RD, BARBERTON, OH 44203 (330) 753-4444, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS LOW AND THAT IT WAS RECOMMENDED THAT AN OIL CHANGE BE PERFORMED. THE OIL CHANGE WAS PERFORMED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310200February 19, 2020
VISIBILITY/WIPER
THE WINDSHIELD WIPERS HAVE RANDOMLY COME ON WITHOUT BEING TURNED ON AND AS OF TODAY WILL NOT TURN OFF COMPLETELY. THEY CAN BE SLOWED TO AN INTERMITTENT POSITION OR RUN AT FULL SPEED BUT WILL NOT TURN OFF.THIS BEGAN TO HAPPEN ONLY WHILE DRIVING THE VEHICLE, NOW THEY ARE ON WEATHER DRIVING OR IN PARK, AND ONLY STOP WHEN THE VEHICLE IN TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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