Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11758566August 21, 2026
POWER TRAIN
Service 4WD warning light came on in May and comes on every time the vehicle is driven, almost immediately. My vehicle's VIN is not included in the current recall campaign for the Jeep PTU even though the exact same issue is occurring and has been diagnoses by the dealership as the same issue for the Jeep recall that is affecting 2019-2023 Jeeps Cherokees. This is a safety issue which could cause sudden loss of power or allow the Jeep to roll away in park. I contacted Jeep who provided a case number (97672488) and referred us to the dealership to be diagnosed. The dealership has diagnosed the issue to be the same as the recall; however, when submitted to Jeep for a Goodwill repair (06943), Jeep will only cover 30% of the cost to repair. I disagree with the response from Jeep and feel this safety issue recall should include my VIN and be repaired properly at no cost to myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757904August 19, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was an abnormal grinding sound coming from the rear passenger’s side of the vehicle, with the check engine warning light illuminated. Additionally, the message that the “4WD Disabled” was displayed. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the power transfer unit and rear differential had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756404August 12, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a loud screeching sound coming from underneath the vehicle. The vehicle was driven to the local mechanic, who diagnosed that the power transfer unit was inoperable and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 26V290000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756487August 12, 2026
POWER TRAIN
Out of the blue my service 4 wheel drive indicator came up and I have been having power issues ever since. Everything points to my car should be u see this recall but it is not. This was a non collision related issue with my car. With the price of PTU replacements, I would like to have my vehicle included in the recall due to it checking all of the boxes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756114August 11, 2026
POWER TRAIN
While driving my car stalled at 2 different times only weeks after purchasing this used car. I took it back only for them to replace the battery with an aftermarket battery then having to get it replaced again at another location; following a parasitic draw, the PTU was noted as requiring replacement. Looking back at the recalls I’m not sure why my car isn’t included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756157August 11, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 MPH and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact associated the failure with NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756161August 11, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled unexpectedly. No warning lights were illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to a certified mechanic and was repaired; however, the failure persisted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer stated that the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,182.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756217August 11, 2026
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756093August 10, 2026
POWER TRAIN, UNKNOWN OR OTHER
The vehicle just shut off. There are 23 alerts codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756094August 10, 2026
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755003August 5, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V011000 (Power Train); and the contact was provided an unlimited warranty on PTU. The dealer was contacted and diagnosed the vehicle with a damaged PTU pending the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the repair that was to be covered under the recall warranty. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754767August 4, 2026
POWER TRAIN
Power tranfer unit failed and needs to be replaced. Dealer confirmed. Service 4wd light came on prior to taking it in for service. PTU failures can cause sudden loss of propulsion, drivetrain binding, hesitation, or rollaway while parked, all of which can lead to accidents and damage. This is a known and common occurrence in 2017-2023 Jeep vehicles and somehow it still takes forever for them to get replacement parts. I have not had access to my vehicle for 2 months, causing emotional and financial strain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754466August 3, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Service 4-Wheel Drive” was displayed. The vehicle was taken to the dealer, who confirmed that the Power Transfer Unit had failed. The failure was associated with NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753853July 30, 2026
UNKNOWN OR OTHER, POWER TRAIN
Power Transfer Unit failure failed. Warning light of "4WD SERVICE" came up. Part is not available anywhere, and is on backorder until at least September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753321July 28, 2026
POWER TRAIN
On May 10, 2026, my SVC 4WD light came on, then went away after a few minutes. A few weeks later, my vehicle started making a loud roaring, growling, and humming noise, then it went away followed by the SVC 4WD light came back on. While driving around 50–60 MPH, the vehicle became very unstable. It suddenly pulled from left to right before I was able to regain control. Thankfully, traffic was light and the weather was clear, or it could have been much worse. A couple repair shops scanned the vehicle and found this trouble code: DTC C14A7-97 – PTU motor: component/system operation obstructed or blocked. Although my vehicle is equipped with the single-speed PTU and is not included in recalls 25V-011 and 26V-290, it experienced similar warning signs and loss of vehicle control associated with the PTU. I believe this failure should be investigated because it presents a comparable safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753020July 27, 2026
POWER TRAIN
unable to go into 4wd, loss of park function
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752855July 25, 2026
POWER TRAIN
This specific jeep should have been recalled with all the other 2019 jeep cherokees, my transfer case failed as well causing the differential to fail, there's so many people trying to get those 2 parts it was 1 year before I got my jeep back, my jeep is a 2019 jeep cherokee latitude plus, barley made 96k miles before failure, exact same issue as all recalled jeeps, spent 8k for repairs just for it to happen again in 96k miles, because there's no recalls no change to the part and how its built , that is case in its self for a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752153July 22, 2026
POWER TRAIN
Subject: Safety Complaint – Jeep Cherokee PTU Failure Not Included in Recall 40D (NHTSA 26V-290) I am submitting this complaint regarding a safety issue with my 2019 Jeep Cherokee (3.2L V6, ~86,000 miles). My vehicle is experiencing symptoms that closely match those described in Recall 40D (NHTSA 26V-290) and 01c (NHTSA 25V-011), however my VIN is not included in the recall. During low-speed turns, the vehicle behaves as if the four-wheel-drive system is locked. The drivetrain binds and the vehicle jerks, hops, or “skips” through turns. This affects control and creates safety concerns, especially in traffic and parking situations. An independent third-party mechanic has inspected the vehicle and diagnosed a failure of the Power Transfer Unit (PTU). This aligns directly with the defect described in Recall 40D. Symptoms include: Drivetrain binding during turns Jerking/hopping when cornering Sensation of locked differential or 4WD system Abnormal driveline behavior consistent with PTU failure These conditions indicate a drivetrain malfunction that could worsen and potentially lead to loss of motive power or unintended vehicle movement, both identified risks in the recall. Given the clear similarity to Recall 40D, I am concerned that additional vehicles outside the current VIN range are affected. I respectfully request that NHTSA: Investigate expanding the recall population Determine whether the PTU defect is more widespread Require remedies for affected vehicles not currently included Vehicle Information: 2019 Jeep Cherokee, 3.2L V6, ~86,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751735July 21, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure and the transfer case needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751637July 20, 2026
POWER TRAIN
Hi, I own a 2019 Jeep Cherokee. Requesting that my vehicle VIN number be included in the active recalls associated with the 2019 Jeep Cherokee, specifically related to the Power Transfer Unit failure. The two active recalls that apply to my vehicle are: 40D and 01C. Recently, my vehicle displayed a "SVC 4WD" warning message. I took the vehicle to an authorized Jeep dealership for diagnosis and paid a diagnostic fee of approximately $200. The dealership determined that the Power Transfer Unit (PTU) needs to be replaced and provided a repair estimate of approximately $3,200. After receiving the vehicle diagnosis from the dealership and reading the possible life-threatening ramifications listed in the active recalls, which are very similar, if not the same as what the dealer diagnosed in my vehicle, I decided not to drive it. That has been very distressing for me because I don't have another vehicle, I don't have the money to repair the vehicle, and the dealer refused to repair it under the recall because my VIN is not listed on the ordered recall. My understanding is that your office has the authority to issue recalls for vehicle with defects that threaten public safety, and my situation described above is certainly dangerous to myself and others. At the time the warning message was displayed on the dashboard, (early June), my vehicle odometer displayed 71,876 miles. Based on publicly available information, PTU-related failures and others have been identified in Jeep Cherokee vehicles, and the symptoms affecting my vehicle are similar to those associated with known PTU issues. The vehicle has been consistently maintained through the Jeep dealership service department at 120 W McKinley Ave, Mishawaka, Indiana, 46545, United States. Please add my VIN number to the Jeep Cherokee PTU-related active recall so that the dealer can repair my vehicle under the recall and I can drive my car again. Sincerely, A very concerned and affected Jeep Cherokee driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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