Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11623760November 6, 2024
WHEELS
Wheel lugs seize to wheels making it difficult to remove them if you have a flat tire. Unlike metals causes the problem. Safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623000October 31, 2024
POWER TRAIN
PTU failed causing 4WD to be disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622809October 30, 2024
ENGINE
Engine failed in traffic and would not start resulting in pushing vehicle by hand out of highway. Towed to dealership and was told needed new engine $17000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622666October 30, 2024
ENGINE, VEHICLE SPEED CONTROL
I was driving in city traffic and when I tried to accelerate, the Jeep would not increase in speed. It caught per se and nothing happened. Then, the Jeep started downshifting very hard upon slowing. When we went to the dealer and spoke with the technician, he immediately said that the computer needed updating. He said he's been seeing this a lot in these models. Sure enough, $300 dollars later and an upgraded computer, it is driving fine. I want to add that the dealer and service department was great, I just think this problem is somehow on Jeep's end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622731October 30, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Stalling while driving slow. Stalled in traffic. Had to pushed off the road. Started running after a few minutes. Stalled 2 more times while i was leaving home. Would not start again for a few days each time. Alot of sensors are flashing. Has not been looked at by any dealership. Engine shuts down while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622600October 29, 2024
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was parked and driving occasionally, the check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed and it was determined that the torque converter clutch needed to be updated. The contact stated that the fuel gauge was low. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621790October 24, 2024
ENGINE, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621024October 21, 2024
POWER TRAIN
The rear differential failed. Our safety was put at rick because this is what drives the rear wheels causing them to lock up and lose control. The vehicle is currently at the local jeep dealer and they have deemed it to fail. The issue is apparently a very common as there are over 1k units on back order. Over 6 months back log so with no help from the dealership we have a 6k paper weight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619844October 15, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE, POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619755October 14, 2024
POWER TRAIN
PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618929October 9, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618486October 7, 2024
POWER TRAIN, ELECTRICAL SYSTEM
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617841October 3, 2024
POWER TRAIN
The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617405October 1, 2024
AIR BAGS
Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617235September 30, 2024
UNKNOWN OR OTHER
I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615938September 23, 2024
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615321September 19, 2024
SERVICE BRAKES
Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615438September 19, 2024
UNKNOWN OR OTHER
I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614948September 16, 2024
ENGINE
Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614950September 16, 2024
ELECTRICAL SYSTEM, POWER TRAIN
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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