Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11340534July 21, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING LIGHT. COMES ON PERIODICALLY. TURNING OFF THE CAR AND RESTARTING IT DOES NOT CHANGE IT AT ALL. STARTED SHORTLY AFTER PURCHASING CAR AND HAS CONTINUED TO HAPPEN EVERY COUPLE OF MONTHS. I'VE REPLACED THE THERMOSTAT AND DONE REGULAR MAINTENANCE, NONE OF WHICH HAVE HELPED THE SITUATION. I HAVE NOT HAD THE SHIFTER SERVICE YET BECAUSE THE LIGHT EVENTUALLY GOES AWAY. HOWEVER I'M VERY WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340177July 18, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR STARTED UP FINE THEN I WAS LEAVING A PARKING LOT AND MY CAR LITERALLY STOPPED AND DIED . I TURNED THE KEY AND MY CAR WOULDN'T START UP . I WAITED AGAIN AND IT STILL WOULDN'T START. I THOUGHT IT WAS MY BATTERY SO I HAD SOMEONE USE JUMPER CABLES I WAITED A LITTLE BIT LONGER AND MY CAR STARTED UP . THEN THE NEXT DAY I DROVE IT TO THE DEALER SHIP THEN MY HUSBAND WAS TOLD WHEN THE OIL GETS TO LOW THE CAR AUTOMATICALLY DIES THERE ARE NO WARNING SIGNS , THERE'S NOTHING YOU CAN DO TO FIX THIS PROBLEM AND THAT IT'S VERY COMMON IN MY TYPE OF JEEP. SO I'VE BEEN CHECKING MY OIL AND EVERY 2 DAYS I HAVE TO PUT OIL IN MY CAR BECAUSE I'M SCARED THAT MY CAR WILL STOP ON A MAJOR HIGH WAY .BECAUSE THERE WAS NO WAY TO FIX THIS AND I DON'T KNOW WHERE THE OIL IS GOING IN MY CAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339037July 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
SINGLE CLICK HEARD FROM BRAKE AREA AT THE END OF BRAKING. DOESN'T HAPPEN IF YOU TURN OF STABILITY CONTROL OR PUT INTO SNOW OR SPORT MODE. DEALERSHIP CANT FIND REASON FOR LOUD CLICK. ROTORS AND PADS REPLACED, HAPPENS ABOUT 50% OF TIMES BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338170July 8, 2020
ELECTRONIC STABILITY CONTROL (ESC)
"SERVICE SHIFTER" WARNING COMES UP ON THE DASH PERIODICALLY. BEEN HAPPENING OVER THE LAST YEAR. SOMETIME IT'S A FEW DAYS OR MONTHS BEFORE IT COMES BACK ON. CONTACTED LOCAL JEEP DEALERSHIP WHO SAID NOT TO BRING IT IN UNTIL THE WARNING IS CONSISTENT. ALSO, DEALERSHIP SAID THEY CAN'T CHECK THE WARNING UNLESS IT'S ACTIVE. THE WARNING GOES AWAY IF THE VEHICLE IS TURNED OFF AND BACK ON. WARNING HAS COME ON WHILE BOTH IN MOTION AND STATIONARY. SEARCHED NUMEROUS WEBSITES AND IT APPEARS ALOT OF PEOPLE ARE HAVING THIS ISSUE. WHY ISN'T THERE A RECALL ON THIS? SEEMS LIKE NO ONE REALLY KNOWS HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337986July 7, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON AND MY SHIFTER WHERE THE R AND D ARE LIGHT UP RED. IT HAPPENS WHEN EVER I TURN THE CAR ON IT RANDOMLY HAPPENS THEN IF I SHUT MY CAR OF IT GOES AWAY AND COMES BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337515July 5, 2020
UNKNOWN OR OTHER
I TURNED ON MY VEHICLE GETTING READY FOR WORK WHEN A MESSAGE READING 'SERVICE SHIFTER' APPEARED WHILE THE LIGHTS ON THE SHIFTING SETTINGS LIT UP. I LOOKED UP THE PROBLEM ONLINE AND FOUND THAT IT'S BEEN A COMMON THING HAPPENING TO OTHER JEEP CHEROKEE OWNERS. I WAS IN MY DRIVEWAY, STATIONARY WHEN THIS HAPPENED AND NOW I CAN'T GO TO WORK UNTIL IT IS FIXED BECAUSE I'M CONCERNED THAT IF I DRIVE AROUND TOO MUCH A MORE SERIOUS ISSUE MAY OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337488July 4, 2020
POWER TRAIN
JEEP WILL BE IN DRIVE. I WILL BE DRIVING. IT WILL STOP AND GIVE WARNING THAT VEHICLE NEEDS TO BE PUT IN PARK BEFORE IT CAN BE PUT IN DRIVE. BUT SHIFTER HAS BEEN IN DRIVE FOR A WHILE AND I HAD BEEN DRIVING. IT WILL LOSE POWER FOR NOW REASON. LIKE IT IS DOWNSHIFTING BUT MY FOOT IS ONE THE GAS PEDDLE. HAS HAPPENED NUMEROUS TIMES BOTH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331905July 1, 2020
STEERING
I WAS DRIVING HOME IN A RESIDENTIAL NEIGHBORHOOD. MY POWER STEERING UNEXPECTEDLY CUT OUT AND THE CHECK ENGINE, POWER STEERING AND TRACTION CONTROL LIGHT CAME ON SIMULTANEOUSLY. BECAUSE I COULD NOT CONTROL THE CAR WITH THE UNEXPECTED LOSS OF POWER STEERING I DROVE OFF THE ROAD UNTIL I COULD BRAKE. THE VEHICLE WAS IN MOTION AS THIS OCCURRED AND GOING FORWARD AT A LOW RATE OF SPEED. THE ERROR APPEARS TO BE AROUND THE ELECTRONIC STEERING ASSIST SYSTEM. BROUGHT TO GARAGE NEXT MORNING VIA TOW TRUCK. CAR WAS BEHAVING NORMALLY. ALL WARNING LIGHTS OFF AND STEERING FUNCTIONAL. SHOP CHECKED GROUNDS, POWER AND A WIRING HARNESS AND COULD NOT FIND THE CAUSE FOR THE STEERING TO CUT OUT LIKE IT DID AS THEY COULD NOT REPLICATE THE ISSUE. THERE WERE MULTIPLE ERROR CODES IN THE SYSTEM REGARDING LOSS OF COMMUNICATION WITH THE ELECTRONIC STEERING ASSIST MODULE. DUE TO THE RANDOM NATURE OF THIS INCIDENT AND THE INCONCLUSIVE DIAGNOSTICS I AM VERY CONCERNED THAT THIS CAN AND WILL HAPPEN AGAIN AND COULD CAUSE A MUCH MORE SEVERE ACCIDENT IF I'M GOING HIGHWAY SPEEDS WHEN THE STEERING CUTS OUT OR DRIVING IN WINTER WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330956June 26, 2020
ELECTRICAL SYSTEM, ENGINE
FIRST THIS JEEP USES OIL FAST. I HAVE TO PUT OIL IN THE CAR WAY BEFORE IT'S DUE TO BE CH AGED. THE CAR WILL STALL AND STOP AND HAVE NO POWER. IT HAS SHUT OFF ON ME IN THE MIDDLE OF A BUSY HWY AND WOULD NOT GO. I HAD TO CUT IT OFF AND BACK ON IT WOULD GO ABOUT 500 FEEL AND DO IT AGAIN. NOW THIS JEEP HAS LEFT ME STRANDED A FEW TIMES. IT JUST WOULD NOT CRANK. REPLACED BATTERY IN KEY FOB AND STILL NOTHING. THE CAR WILL RANDOMLY SHUT DOWN AND FLASH CODES. IT TOLD ME TO SERVICE TRANSMISSION ABOUT 54000 MILES AND WOULDN'T GO. BROUGHT IT TO A DEALERSHIP AND THEY UPDATED IT BUT THOSE PROBLEMS ONLY FIXED IT FOR A FEW MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330405June 23, 2020
UNKNOWN OR OTHER
WHILE DRIVING, SERVICE SHIFTER LIGHT CAME ON DASH DISPLAY AND ALL GEAR LIGHTS LIT UP RED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330115June 22, 2020
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER LIGHT COMES ON FOR THE PAST YEAR. HAD IN 6 MONTHS AGO AND THEY TOLD ME IT JUST NEEDED A "SOFTWARE UPDATE". NOW 6 MONTHS LATER THEY SAY IT NEED A NEW SHIFTER AN WIRE HARNESS FOR $500. THIS SHOULD HAVE BEEN DONE ORIGINALLY SINCE IT'S THE SAME ISSUE AND NOW NOT UNDER WARRANTY. INTERNET HAS MANY COMPLAINTS FROM THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330247June 22, 2020
UNKNOWN OR OTHER
TRANSMISSION IS SQUEALING AS I DRIVE DOWN THE ROAD. MANY TIMES WHEN I PUT IT IN DRIVE IT DOESN'T WANT TO GO. I HAVE ALSO EXPERIENCED THIS AT TRAFFIC LIGHT STOPS. THE VEHICLE WILL BE IN DRIVE AND WHEN I PRESS ON THE GAS TO GO IT JERKS. THIS IS A SAFETY HAZZARD BECAUSE I DON'T KNOW IF THERE IS GOING TO BE A TIME WHERE IS WILL NOT RESPOND AND STRANDS ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329805June 20, 2020
ENGINE, VEHICLE SPEED CONTROL
MY 2016 JEEP CHEROKEE LATITUDE 4 X 4 OVERHEATED BURSTING 2 COOLING HEATER HOSES, DRAINED OUT ALL THE ANTIFREEZE COOLANT. MECHANIC HOPES THAT HEAD GASKET WILL BE THE ONLY DAMAGE OTHERWISE CAN RUIN THE ENGINE AND THAT WILL CAUSE A ENGINE REPLACEMENT WHICH WILL BE A VERY HIGH COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329833June 20, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR SHUT OFF IN THE MIDDLE OF THE HIGHWAY, COULDN'T DO ANYTHING, NOT EVEN PUT IT INTO PARK. WAS GOING 70MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329653June 18, 2020
POWER TRAIN
DRIVING ON A BUSY FOUR LANE WITH HEAVY TRUCK TRAFFIC THE ENGINE LIGHT GOES ON AND THE DISPLAY STATES SERVICE TRANSMISSION. YOU CAN PUSH THE ACCELERATOR CLEAR TO THE FLOOR AND THE CAR CREEPS NOT MORE THAN 25 TO 30 MILES AN HOUR IF IT IS LEVEL, IT JUST DROPS OFF! YOU CAN'T PULL A HILL. IT IS LIKE GETTING RUN OVER. CARS AND TRUCKS ARE ALL OVER YOU! ACCIDENT WAITING TO HAPPEN. WE PULLED OFF THE ROAD AND TURN THE VEHICLE OFF THEN START IT AGAIN. IT OPERATES AGAIN, BUT THE ENGINE LIGHT STAYS ON. WE WERE TOLD BY THE OWNER OF A TRANSMISSION SHOP THAT IT SEEMS LIKE A SOFTWARE PROGRAMMING ISSUE. WE CALLED JEEP AND WERE TOLD TO SUBMIT OUR VIN TO SEE IF THERE IS RECALL. THERE ISN'T A CURRENT RECALL FOR OUR VIN. THIS IS A SERIOUS SAFETY ISSUE!! WE LOOKED ON LINE AND FOUND AN ARTICLE ON A SITE CALLED CARSCOOPS.COM THAT THERE IS A RECALL FOR WHAT APPEARS TO BE THE IDENTICAL PROBLEM THAT WE EXPERIENCED. FOR 2014-17 CHEROKEES LIKE OURS. PLEASE HELP. WE DON'T HAVE THE FINANCES FOR A LARGE TRANSMISSION REPAIR. THE VEHICLE IS OUT OF WARRANTY AND DANGEROUS, IT IS A 2016 THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329657June 18, 2020
UNKNOWN OR OTHER, POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. THIS HAS BEEN ONGOING WHERE THE LIGHTS GO OFF AND COME BACK ON ABRUPTLY. I HAVE PULLED OVER TURN THE VEHICLE OFF AND WAIT A FEW MINUTES AND THE SERVICE SHIFTER NOTIFICATION IS CLEARED, AND DOES NOT COME BACK ON FOR A EXTENDED TIME OF 3-4 DAYS THEN COMES BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329500June 18, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
OVER THE COURSE OF A YEAR, MY BATTERY HAS DIED (OCT), MY HARSH COLD START NEEDED REPLACEMENT (NOV), MY RADIO COMPLETELY DIED AND COULD NOT BE UPDATED (DEC) AND RECENTLY WITHIN THE PAST TWO MONTHS AND BY FAR THE MOST CONCERNING IS THAT MY JEEP WILL COMPLETELY SHUT OFF WHILE SITTING AT A RED LIGHT OR STOPPING FOR ONLY A MINUTE. THIS IS NOT SUE RO LOW OIL OR ANYTHING OF MY OWN DOING. IT WILL TELL ME TO SHIFT INTO PARK AND THEN INTO GEAR. YESTERDAY WAS THE MOST CONCERNING AS IT COMPLETELY SHUT DOWN WHILE I WAS IN MOTION AND NOTHING WORKING, STEERING, LIGHTS NOTHING AT ALL ON THE VEHICLE FUNCTIONED. I WAS ABLE TO PUT IT IN PARK BUT MY KEYS WOULDN'T EVEN BE RELEASED FROM THE IGNITION. I HAD IT TOWED TO A DEALER WHO THEN STATED THEY CAN'T FIND A CODE FOR A DIAGNOSTIC, THE OIL IS PERFECTLY FINE AND THAT THEY CAN'T DO ANYTHING BC IT COULD BE ANYTHING. I HAVE NO DOUBT THIS IS ELECTRICAL IN SOME WAY AND A MANUFACTURER DEFECT OF SOME KIND AS I HAVE FOUND 100S OF OTHER COMPLAINTS OF THE SAME CAR AND SAME ENGINE TYPE. IT IS DANGEROUS THAT THE MANUFACTURER IS NOT PUTTING A RECALL ON WHATEVER IS GOING ON OR AT LEAST TRYING TO FIX THE PROBLEM. IT SEEMS ALL JEEPS ARE KNOWN FOR THEIR ELECTRICAL PROBLEMS. I DO NOT HAVE THE ABILITY TO TRADE THIS CAR IN OR GET ANOTHER ONE WITH MY FINANCIAL SITUATION AND MY ENTIRE BUSINESS IS RUN OFF OF ME DRIVING. I COULD'VE BEEN KILLED AS IT DIED IN THE MIDDLE OF THE ROAD IN A BLIND CURVE WHERE PEOPLE FLY THROUGH AT OVER 55 MPH. I HAD TO HAVE AN OFFICER COME AND SIT BEHIND ME I WAS SO SCARED AS THE CAR WOULD DO NOTHING AT ALL!!!! I HOPE IF THIS IS HAPPENING TO OTHER PEOPLE THAT THEIR FAMILY IS AWARE OF THE ISSUES AND KNOWS TO SUE CHRYSLER FOR EVERYTHING WHEN AN ACCIDENT RESULTS IN SOMEONE'S DEATH!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329111June 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED. THE INSTRUMENT PANEL DISPLAYED A MESSAGE TO PLACE GEAR SHIFTER IN PROPER GEAR. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO NORTHWEST CHRYSLER JEEP DODGE RAM (19616 NORTHWEST FWY, HOUSTON, TX 77065) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE PICKED UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 23,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328314June 11, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
'SERVICE SHIFTER' IS DISPLAYED, MEANING I CANNOT USE ANY OF THE IN VEHICLE CONTROLS OR USE THE MANUAL TRANSMISSION FEATURE OR SEE WHAT GEAR I AM IN. IT'S AN AUTOMATIC BUT HAS THE MANUAL OPTION. I'VE SEEN HUNDREDS OF OTHER PEOPLE EFFECTED BY THIS, NEEDS TO BE A RECALL ASAP OR GROUNDS FOR A CLASS ACTION IF NO ACTION IS TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328102June 10, 2020
POWER TRAIN
THIS JEEP HAS BEEN NOTHING BUT PROBLEMS. WHEN WE WERE IN AN ACCIDENT I DIDN'T THINK THAT IT COULD BE DUE TO THE LACK OF ACCELERATION AND POOR TRANSMISSION OPERATION. AS THE LAST 2 YEARS HAVE GONE SINCE THE ACCIDENT, IT IS OBVIOUS THAT THE ACCIDENT WAS A CLEAR RESULT TO THE POWERTRAIN FAILING. WHEN PRESSING ON THE ACCELERATOR THE VEHICLE WILL HESITATE OR COUGH BEFORE IT MOVES. ONCE IT DOES THE RPMS SHOOT TO HIGH. WHEN DRIVING IN TRAFFIC THE CAR SHAKES AS IT STAYS IN GEAR TO LONG, OR DOESN'T SHIFT TO THE PROPER GEAR AT THE PROPER TIME MAKING THE RIDE VERY WHIP LASH LIKE. ASIDE FROM THAT THE VEHICLE BURNS OIL SO FAST I CHANGE THE OIL EVERY 2000 MILES. THE VEHICLE CURRENTLY HAS 39K MILES AND I CAN NOT WAIT TO GET RID OF THIS CAR. IT IS UNSAFE AND A TRUE EXAMPLE WHY I NEVER LIKED JEEP/CHRYSLER IN THE FIRST PLACE. I'LL NEVER BUY ANOTHER MOPAR BRAND AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee