Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11351449August 26, 2020
ELECTRICAL SYSTEM, ENGINE
I HAVE 43,000 ON MY 2016..WAS DRIVING HOME ON THE FREEWAY AND MY SERVICE TRANSMISSION WARNING CAME ON AND NOW SERVICE ENGINE LIGHT IS ON....SOUNDS LIKE A COMMON PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350998August 24, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON AT AROUND 29K MILES OR SO. HAD IT SERVICED AT A JEEP DEALER WITH MY MAXCARE WARRANTY AND I'M NOW AT 33K MILES AND THE SERVICE SHIFTER CAME BACK ON. I'VE READ ON FORUMS THAT MANY PEOPLE HAVE HAD THIS ISSUE. I'M PAYING A LOT OF MONEY FOR THIS CAR AND IT'S RIDICULOUS TO HAVE TO DEAL WITH THIS ISSUE AFTER GETTING IT FIXED. THE FIRST TIME THE LIGHT CAME ON IT WASN'T READING THAT IT WAS IN PARK. NOW IT COMES ON WHENEVER I'M DRIVING. I'VE READ THAT THIS ISSUE HAS CAUSED SOME PEOPLE TO HAVE TO REPLACE A TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350810August 23, 2020
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
WAS TURNING LEFT AND VEHICLE SHUT OFF MIDTURN WAS NEARLY REAR ENDED TOOK JEEP IN SHOP DIDN'T FIX WAS STILL UNDER WARRANTY ALSO WAS DRIVING WHEN ALL JEEP INSTRUMENT WARNING LIGHTS CAME ON AND LOST ALL POWER COASTED TO A STOP RESTARTED, SHIFTING BECAME SLUGGISH MOTOR STARTED KNOCKING TOOK TO SHOP TO GET FIX SPEND OVER 2000 BUCKS TO GET FIX NOW THEY WANT 7000 BUCKS FOR ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350150August 18, 2020
ENGINE
WHEN TURNING, LEFT OR RIGHT MY 2016 JEEP CHEROKEE STALLED. IT EMITTED A DING SOUND AND FLASHED THE MESSAGE 'SHIFT GEAR TO PARK FIRST'. THE BATTERY LIGHT AND CHECK ENGINE LIGHT ILLUMINATED AND THE ENGINE SHUT ITSELF OFF. I LOST POWER STEERING AND ACCELERATION. IT HAS HAPPENED 7 TIMES SINCE DECEMBER 2019, SOMETIMES MULTIPLE TIMES A DAY. I SUSPECT THE OIL LEVEL BEING LOW IS THE CAUSE. BUT I HAVE NO INDICATION THAT THE OIL LEVEL GETS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349258August 14, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT APPEARS ON MY DASHBOARD INTERMITTENTLY. THIS USUALLY OCCURS WHEN I'M EITHER PARKING MY VEHICLE OR WHEN IT IS IN PARK. IF I SHUT THE VEHICLE OFF AND RESTART IT GOES OUT FOR THE TIME BEING. I DON'T KNOW IF THE FREQUENCY WILL INCREASE ON HOW MUCH THIS LIGHT WILL CONTINUE TO COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349095August 13, 2020
POWER TRAIN
CONSOLE SUDDENLY DISPLAYED 'SERVICE SHIFTER' MESSAGE WHILE DRIVING 60 MPH ON HIGHWAY. IT WAS DRY OUT. ALSO ALL SHIFTER LIGHTS PRND LIGHTS ON SOLID. I'M AT APPROX 70,000 K. AFRAID TO STOP IN RIGHT ON EMPTY HIGHWAY LATE AT NIGHT, I DTOVE TO NEAREST SERVICE BEFORE SHUTTING OFF ENGINE. RESTARTING CLEARED ERROR. AS I WAS ON A LONG ROAD TRIP, CONTINUED ON. THIS ERROR OCCURRED FOR SECOND TIME, APPROX 2000K LATER. RESTARTING AGAIN CLEARED. I HAVE NOT DRIVEN SINCE. SAW ONLINE HUNDREDS WITH SAME ISSUE AND NO CLEAR FIX OR RECALL. JEEP NEED TO ADDRESS THIS ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348887August 12, 2020
UNKNOWN OR OTHER
I WAS DRIVING MY 2016 JEEP CHEROKEE AND THE SERVICE TRANSMISSION CAME UPON MY DASH MESSAGE CENTER AND THE ENGINE LIGHT CAME ON. MY TRUCK STARTED DRIVING BADLY, BUT I WAS ABLE TO MAKE HOME. NOW, THE ENGINE LIKE KEEP RANDOMLY COMING ON AND MY TRUCK KEEP SHUTTING OFF WHENEVER IT PLEASE!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348526August 11, 2020
POWER TRAIN
2016 JEEP CHEROKEE ON THE HIGHWAY RANDOMLY LOSE POWER AND WOULD NEED TO PULL OVER RESTART FOR THE TRANSMISSION TO REENGAGE. THIS SEEMS TO BE RECALL, HAD THE WORK DONE IN MICHIGAN WHILE ON VACATION DUE TO THE DANGERS OF DRIVING IT BACK HOME TO TN. DEALER DID NOT MENTION IT COULD BE A RECALL AND HAD ME PAY FULL AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348472August 10, 2020
ELECTRICAL SYSTEM
WHILE DRIVING, MY JEEP WILL COME UP WITH A 'SERVICE SHIFTER' WARNING AND ALL THE LIGHTS ON THE SHIFTER WILL COME ON. THIS HAPPENS AT LEAST ONCE A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343559August 5, 2020
ENGINE
I BOUGHT MY CAR BRAND NEW IN 2016. AT 33,000 MILES THE ENGINE FAILED RESULTING IN THE CAR SHAKING WHEN ACCELERATING IN MOTION AND THE ENGINE LIGHT CAME ON. I BROUGHT IT IN AND WAS TOLD THE SPARK PLUGS FAILED AND THEY WERE REPLACED. AT 58,000 MILES THE SAME THING HAPPENED AGAIN. I WAS TOLD IT WAS THE SPARK PLUGS AND THESE WERE REPLACED AGAIN. AT 74,100 IT HAPPENED A THIRD TIME. I BROUGHT IT TO A DIFFERENT DEALERSHIP. AT THIS TIME, THE CAR WAS ALMOST 10,000 OUT OF WARRANTY. THE DEALERSHIP INFORMED ME THAT THERE WAS OIL LEAKING OUT OF MY ENGINE ONTO MY SPARK PLUGS CAUSING THE SPARK PLUGS TO MUD UP AND FAIL AND THAT I WOULD NEED A NEW ENGINE. AFTER SOME ARGUING BACK AND FORTH, FCA, USA AGREED TO SUPPLY A NEW ENGINE IF I PAID FOR THE LABOR, WHICH I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343233August 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ROUGH IDLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK CHRYSLER DODGE JEEP RAM (830 PLAIN ST, MARSHFIELD, MA 02050) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT CYLINDER NUMBER 3 FAILED AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT LOW COMPRESSION ON CYLINDER NUMBER 3 SHOWED INTERNAL FAILURE WITH DTC NUMBER: P0303 (CYLINDER #3 MISFIRE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342970August 3, 2020
POWER TRAIN
WHILE DRIVING THE VEHICLE, THE CHECK ENGINE LIGHT AND SERVICE TRANSMISSION CAME ON. IT STARTING ACTING AS THOUGH IT WAS STUCK IN A HIGHER GEAR. GOING FROM A COMPLETE STOP AND ACCELERATING, THERE WAS NO POWER. AFTER GETTING THE CODE READ, IT WAS DISPLAYING P0887 "TCM POWER RELAY CONTROL CIRCUIT HIGH." I'VE RESEARCHED THE ISSUE AND NOTICED THAT IT HAS HAPPEN ON A LOT OF THE CHRYSLER VEHICLES FROM 2014 TO 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342599July 31, 2020
AIR BAGS
I WAS DRIVING FOR ABOUT 20 MILES. STOPPED AT A STORE FOR 5 MINUTES, TURNED THE CAR OFF . GOT BACK IN THE CAR AND THE SERVICE AIRBAG SYSTEM LIGHT CAME ON. THEN IT WENT OFF AND ON FOR THE 20 MILE RIDE HOME. THEN IT STAYED ON ALL THE TIME. CALLED THE CAR DEALER AND TOLD THEM ABOUT MY PROBLEM. SAID THAT IT WAS PROBLEM DEFECTIVE. MADE AN APPOINTMENT FOR THE JEEP. WAS TOLD THAT THE INTERMEDIATE SEAT CONNECTOR UNDER THE SEAT WAS BAD. THAT THE PINS RE MAKING A POOR CONNECTION. HAD TO BUY A NEW HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342293July 30, 2020
POWER TRAIN
"SERVICE SHIFTER" WARNING MESSAGE APPEARS AND ALL POSITIONS ON THE SHIFTER CONSOLE ARE LIGHTED (P, D, R, ETC.). ALMOST ALWAYS HAPPENS AT HIGHWAY SPEED. MOST OF THE TIME, BUT NOT ALWAYS, STOPPING VEHICLE AND TURNING OFF AND THEN ON AGAIN CLEARS THE MESSAGE. OCCASSIONALLY REQUIRES MULTIPLE POWER OFF/ON CYCLES TO RESTART WITHOUT THE "SERVICE SHIFTER" MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342131July 29, 2020
ENGINE
WITHOUT WARNING MY 2016 JEEP CHEROKEE WILL STALL IN THE MIDDLE OF THE ROAD. I HAVE CHECKED THE OIL AFTER THIS OCCURRED AND THERE WAS VERY LITTLE OIL LEFT. NO INDICATOR LIGHTS CAME ON AND THIS HAS NOW HAPPENED WHILE DRIVING AT ABOUT 35-45 MPH AND WHILE MAKING LEFT TURNS. THE OIL IS CONSISTENTLY CHANGED AT 5000 MILES AND THIS OCCURS AFTER ABOUT 2000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342132July 29, 2020
POWER TRAIN
I WAS DRIVING HOME AND HAD TO COME TO A FULL STOP DUE TO A TRAFFIC LIGHT, THE ENGINE JUST SHUTS DOWN, AND THERE'S A MESSAGE TO SHIFT THE CAR TO DESIRED GEAR. THE CAR WAS ON DRIVE BUT DID NOT RESPOND. I SHIFTED GEARS FROM DRIVE TO PARK AND GOT NO RESPONSE FROM CAR. IT ALSO SEEMED TO INDICATE THE EMERGENCY BRAKE WAS ENGAGED, BUT IT WAS NOT. HAD TO TURN OFF CAR COMPLETELY (ON A THREE LANE STREET), AND TURN IT BACK ON AGAIN. I GOT THIS CAR 4 MONTHS AGO, BOUGHT IT USED WITH 36,000 MILES ON IT AND HAD NOT HAD ANY PROBLEMS. NOW I SEE THIS IS A RECURRENT PROBLEM ON MANY CHEROKEES, AND I'M SO DISAPPOINTED THAT FCA HAS NOT LOOKED INTO FIXING THIS ISSUE. I WILL HAVE TO TAKE TO A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341976July 29, 2020
POWER TRAIN
4 DIFFERENT TIMES AND MONTHS APART WHEN DRIVING ON THE FREEWAY, VEHICLE LOSES POWER AND THE TRANSMISSION LIGHT GOES ON. MAX SPEED AT THIS POINT IS ABOUT 20 MILES PER HOUR. EACH TIME I HAVE LIMPED THE CAR OFF THE FREEWAY AND SHUTDOWN. I WAITING A FEW MINUTES THE CAR STARTS BACK UP AND DRIVES OK BUT THE CHECK ENGINE LIGHT IS STILL ON. WHEN I GET HOME OR WORK AND THE CAR IS PARKED FOR AN HOUR OR SO THE CHECK ENGINE LIGHT CLEARS AND BECAUSE OF THIS DEALERSHIP CAN NOT CODE IT. NOT SURE IF IT IS A TRANSMISSION ISSUE OR COMPUTER ISSUE. SEEMS VERY RANDOM BUT ONLY OCCURS WHEN TRAVELING AT HIGHWAY SPEED. WITH NO PROOF AND IT BEING RANDOM DID NOT KNOW WHAT TO DO. SAW A NEWS REPORT FOR A RECALL BUT NOT MY VIN, BUT THE DESCRIPTION OF THE PROBLEM WAS VERY MUCH THE SAME. JEEP SHOULD EXPAND THE RECALL BEFORE SOMEONE GETS INJURED DURING ONE OF THESE INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342039July 29, 2020
ELECTRICAL SYSTEM
45695 MILES "SERVICE SHIFTER" SHOWED UP ON THE DASHBOARD.I WAS ON THE HIGHWAY AND ALL THE SHIFT LIGHTS WERE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341908July 28, 2020
POWER TRAIN
A PIN FELL OUT OF THE SHIFTER WHILE DRIVING ON THE HIGHWAY CAUSING IT TO MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340921July 22, 2020
POWER TRAIN
THE CHECK ENGINE LIGHT COMES ON WITH THE MESSAGE SERVICE TRANSMISSION. TOOK IT TO THE DEALER AND THEY CLEARED THE CODE THEN TEST DROVE IT BUT WAS UNABLE TO RECREATE THE CODE. THE CODE AND CHECK ENGINE LIGHT HAS COME AND GONE SEVERAL TIMES SINCE THIS INCIDENT. EVERY TIME THIS HAPPENS WE ARE DRIVING THE VEHICLE ON THE HIGHWAY AND ARE IN 7TH OR 8TH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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