Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11639043January 28, 2025
ENGINE, POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was repaired, the contact learned online that there was a recall related to the failure under NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638800January 27, 2025
POWER TRAIN
Rear differential cracked at approximately 53,000 miles. The gear oil began leaking profusely. There were no warning lights so if I had continued to drive it, the rear could have locked up. My local shop (fox run automotive in Bear, Delaware) cannot find new dealer parts. A used differential sourced from a lot will be used at a cost of $3,400 to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638305January 24, 2025
POWER TRAIN
PTU (Power transfer unit) I am writing to express my dissatisfaction with the ongoing lack of resolution regarding my Jeep's Power Transfer Unit (PTU) replacement. Since November 19, 2024, my vehicle has been in service at Larry H. Miller, located at 9733 Coors Blvd NW, Albuquerque, NM 87114. The dealership has informed me that the necessary part is on indefinite backorder, with no expected timeline for delivery. Despite my efforts, I have been unable to receive any assistance or timely resolution. The dealership is suggesting that I trade in my vehicle for a newer model, which I find completely unacceptable, especially since the part required for my vehicle’s repair is covered under my warranty. I have been working with Javiar Sanchez, the Service Manager, and have made multiple attempts to resolve this issue, but unfortunately, I have received no substantial help or updates. Additionally, I have contacted Jeep directly, with no progress made. This situation has left me in the unfortunate position of continuing to make payments on a vehicle that I am unable to drive. As my Jeep remains at the dealership without a resolution, I kindly request immediate assistance in facilitating the repair of my vehicle under warranty, or an alternative resolution to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638413January 24, 2025
POWER TRAIN
I noticed an oil leak in the rear of the car. I went underneath and noticed the casing of the rear differential is separating at the seam. This can cause the rear to lock up, which can cause a loss of control. The warranty is expired. After doing research, there are thousands of cases with the exact same problem. My mechanic even said he has seen this on a few different jeeps of the same model. This should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638188January 24, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
When I am at a stop like a stop sign or light the engine will sometimes stall not allowing me to drive. It won’t go which is extremely dangerous. The car will have lights come on about airbags or it’ll be passenger seat belt when I don’t even have a passenger in the car. The brakes have locked up on me when coming to a stop the brakes have gone rock solid allowing no movement and I’ve almost hit other cars due to it locking up and not stopping. You would have thought someone out a rock under my brake. All of this has happened multiple time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638189January 24, 2025
UNKNOWN OR OTHER
The car would jerk forward randomly while increasing speed. This happens at least once every few months. Also, the car would randomly cut off while at a stop light. This has happened twice. I've owned the car for 3 years and have regular maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638242January 24, 2025
POWER TRAIN
Rear differential is going dealership says it’s a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637959January 23, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Hi, I am making this report because my jeep has a similar issue I've noticed has been recalled on earlier year jeep cherokees my service 4WD light has come on every time I drive including losing access to my 4WD in the vehicle. While stopped my jeep seems to stall out occasionally at stop lights or signs. Every mechanic we have seen said it could be a manufacture issue but it could also be the transfer case actuator. I just wanted to send this in because it is an issue that would cost my family financially to fix. If there is any way to look into this that would be great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637963January 23, 2025
POWER TRAIN, ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4WD message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638109January 23, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Unavailable - Service Required" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit resulting in damages to the 4WD actuator. The contact was informed that the 4WD actuator needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638169January 23, 2025
UNKNOWN OR OTHER
My car has just turned off out of no where twice now once pulling up to a stop light and once pulling into the garage. Complete loss of power. I wasn’t in immediate danger except for I had to put the car in park and turn it back on at a stop light I guess I was lucky it could have been much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637548January 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic brakes suddenly came on. Huge BRAKE busy road and could not get the car going
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636211January 16, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, Oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636015January 15, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the brakes would activate causing the vehicle to stall and shut down immediately without any warning lights illuminated. The vehicle was taken to the dealer who determined that oil was leaking from the vehicle. The oil level sensor had been replaced but the failure persisted. The contact stated that while reversing, the vehicle made a bumping and thumping sound underneath the vehicle. Additionally, the brakes were squealing while the brake pedal was depressed. The contact also stated that several attempts were needed while attempting to start the vehicle. The vehicle was returned to the dealer, and the contact was informed that the brakes might not have been properly installed on the vehicle. The brakes and the battery had been replaced; however, the failures persisted. The contact stated that on another occasion while driving approximately 25 MPH, the brakes unintendedly activated, causing the vehicle to stall. There was no warning light illuminated. The contact became aware that antifreeze was leaking from the vehicle. The contact called AAA and the vehicle was jumpstarted after several attempts. The contact pulled over to the side of the road and had the vehicle towed to the residence. The contact stated that the failure was persistent, and the vehicle needed to be jumpstarted regularly. The contact stated that the vehicle would only drive for short distances before stalling and shutting off. The failure had occurred 3 times. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635976January 14, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the Automatic Emergency Braking unintendedly activated. The contact stated that the vehicle lost motive power and failed to exceed 30 MPH. The contact stated that the Auto START/STOP function and the brake warning lights were illuminated. The vehicle was not taken to be diagnosed or repaired. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634778January 8, 2025
ENGINE
When I put my car in park it began to smell as if something was burning. Within a few days, my car began leaking oil. I brought it to my mechanic, who let me know that my oil cooler was leaking. He let me know that this is a very common issue with Jeeps and Jeep is very well aware of it. He let me know that the oil cooler that Jeep uses is known to be faulty. I had it fixed by my local mechanic. There were no lights on in the Jeep and absolutely no notification that there was an issue. The oil life stated it was at 89%, which coincided with when I had my oil changed last. This issue went completely unnoticed by my car with NO alert to the driver. Had I not noticed the smell or recognized that my car was leaking, this could have been VERY bad. Jeep knows there is an issue and refuses to address it. I called the dealership and they denied that there was any issue with the part and even suggested that my local shop that changes my oil was responsible. A quick internet search will show you that this IS a huge issue with Jeeps and way too many people have had to pay out of their own pocket to fix an issue that Jeep knows they have with their faulty oil cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634924January 8, 2025
POWER TRAIN, UNKNOWN OR OTHER
On 12/30/2024, I received a “4WD SVC” light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee’s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634529January 7, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle is leaking in the front and passenger seat and my emergency brake comes on and I can't disengage it unless I stop the car and turn it off and back on. Sometimes it takes 2 times to do this. In November, twice I was merging into traffic going 45 miles per hour and it happened. I prayed I wouldn't get smashed. I turned the car off and back on and I was able to disengage the emergency brake. On 1/3/2025, it happened as I was backing out of my driveway onto traffic. I had to turn the car on and off 2 times before I could disengage the emergency brake. I was lucky no vehicles traveling on the road. There is a terrible sound and then the car bucks and you are jarred. I read about an investigation on this same issue back in July 2022. My dealer says until they can replicate the problem they can't fix it. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634661January 7, 2025
ENGINE
Consistent hard, sudden shifts, jerking, shaking, and shuddering during gear changes. The vehicle also stalls and experiences shift delays. The vehicle also abruptly shifts to neutral while driving at various speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634164January 5, 2025
UNKNOWN OR OTHER
I was driving our 2020 Newmar Baystar #3609 motorhome and towing our 2019 Jeep Cherokee. In 2021, I had the Blue Ox tow bar, 10k rated along with the Blue Ox base plate installed at a RV dealer in Mead, WA. We have had no issues at all with this tow system during the last 4 years, we have never drove "off road", backed the unit up with our Jeep attached or abused the two system in any way. We had driven 6 hours from Pensacola, FL heading to the Mayport Naval Station. While on a secondary road approaching the base, I felt a tug on the motorhome. I checked my mirrors and saw our Jeep tracking to the passenger side and now not directly behind our motorhome. I pulled over and luckily there was no damage to our motorhome, our Jeep or any other property. I saw the passenger side base plate had failed. While examining the piece that had broken off, I noted the area where the "weld" was supposed to be didn't look right. It almost looks like the entire area that should have been welded to the base plate was spotty at best. I have reached out to Blue Ox Customer Service requesting they reimburse for a new set of base plates and the normal labor now to install them. I'm being quoted 4 hours labor which is more that the base plates. I'm glad the remaining base plate held, or our Jeep would have detached completely and even with the emergency break away attached, the likelihood of damaging persons or property would have been high. I took photos of the failed base plate and will keep both parts in the event they need to be examined by a competent person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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