Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11677505July 31, 2025
POWER TRAIN
I’m reporting a Power Transfer Unit (PTU) failure on my 2019 Jeep Cherokee Limited 4x4. I recently took the vehicle in for inspection after noticing performance issues, and it was diagnosed with a failing PTU. After researching this problem, I found that Jeep has issued a recall for PTU issues on certain 2014–2019 Cherokees, but my vehicle is not included in that recall. This is frustrating because I’m experiencing the same exact issues described by those whose vehicles were recalled—loss of power to the wheels, difficulty accelerating, and major safety concerns when driving. My Jeep has around 90,000 miles and has been well cared for with no prior major mechanical problems. This is the first significant issue I’ve had, and it’s a serious one. It’s clear this problem is not isolated to just the VINs currently covered under the recall. Jeep’s response so far has been to deny responsibility based on recall limitations—even though the defect is clearly present in my vehicle. I believe more owners are going to experience this same failure if their vehicles haven’t already, and they’re being left to pay for something that should be covered. I’m asking the NHTSA to investigate whether the scope of this recall needs to be expanded. This is a known defect, and there is no reason owners like me should be excluded from repair coverage just because our VINs didn’t make the original list—especially when the symptoms and failures are identical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677660July 31, 2025
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it is a recall. I live in Montana I need 4wd
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677207July 30, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at 45 MPH, the vehicle started to vibrate and made an abnormal ticking sound. The contact's wife pulled over and informed the contact about the failure. The contact arrived at the scene and was able to drive the vehicle to the dealer, where it was diagnosed with power transfer unit failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 105,511. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677265July 30, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4-Wheel Drive" was displayed, and the vehicle made an abnormal grinding sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000(Power Train), which the contact related to the failure. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677299July 30, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dangerous situation on highways with no shoulders. Once the vehicle has slowed down it impossible to get back up to speeds, as it has to be pulled over and restarted. Upon inspection by Reed Jeep Dealership, the PTU needs to be replaced. Other similar year, make and models have already been recalled for this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677310July 30, 2025
UNKNOWN OR OTHER
I am writing to express my deep frustration and concern regarding the unresolved recall on my Jeep vehicle, which has rendered it unsafe and undrivable. Despite my repeated efforts, I have received no meaningful support or communication from Stellantis. Here are the details: Recall Status: The vehicle is subject to an open recall (issued in January 2025), for which a remedy is still unavailable. Dealership Diagnosis: On or around July 15, 2025, I took my vehicle to a certified Jeep dealership due to warning messages and irregular driving behavior. The dealership confirmed the vehicle is exhibiting symptoms directly associated with the recall and advised me to park the vehicle immediately for safety reasons. Stellantis Communication Breakdown: I contacted Stellantis on July 15, 2025, and was informed a case manager would reach out. As of today, I have received no follow-up communication. When I attempt to call, I am either disconnected or transferred to a voicemail with no response. There is no direct way to reach the case manager, and I am forced to call repeatedly with no resolution. Impact on My Life: I have been without a vehicle since July 15. I rely on my car to get to work, transport my children, and attend medical appointments. I am still responsible for monthly car payments and insurance on a vehicle that I cannot safely operate. Given the safety risk and financial burden, I am formally requesting immediate assistance in the form of a loaner vehicle or rental coverage until a recall remedy is available and the vehicle is repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676910July 29, 2025
UNKNOWN OR OTHER
The PTU needs to be replaced at 83,000 miles. A message appeared on the dashboard and a diagnostic by a dealership confirmed it is the PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676994July 29, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to exceed 70 MPH and felt like the vehicle was hydroplaning. The "Service 4-WD" light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677020July 29, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677074July 29, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee Overland. The contact stated while driving at an undisclosed speed, the message "4-wheel Drive Failure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the transfer case had failed, and metal shavings were found in the transfer case. The contact was informed that the transfer case needed to be replaced; however, the parts were on back-order. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677125July 29, 2025
POWER TRAIN
loss or delay of power. Dealership has inspected vehicle and determined a faulty power transfer unit. problem was first noticed about six months ago just recently fwd service lamp appeared
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676794July 28, 2025
UNKNOWN OR OTHER
I was driving one day and stopped at a stop light. I go to accelerate as the light changes, the vehicle moves forward a little then stops moving. The battery stayed on but it would no longer move or rev. So I was left stranded in the middle of the stop light. Thankfully a cop came by and helped me push to a safer spot. I then had to have the vehicle towed to the nearest pepBoys. After their initial inspection they were thinking it was a transmission issue but they do not work on them there so I then had to get it towed again to my house until I could figure out what I should do. After my own investigation then later confirming with the jeep dealership, we’ve determined the symptoms are related to the defective part. I’ve called several times to the manufacturer and recall team and both can only offer an apology and that nobody knows anything right now. Thanfully the dealership on their own offered me a loaner vehicle. But the manufacturer isn’t proving much assistance. I still owe on paying this jeep so this has not only put my safety at risk but also is impacting me finally and trying to make a living. How can I pay for a vehicle that doesn’t work and nobody knows how they will fix it.. This is ridiculous and something needs to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676564July 28, 2025
ENGINE
Hello, I own a 2019 Jeep Cherokee and recently noticed that the "4WD Service" light has come on. After having it inspected, I was informed that the Power Transfer Unit (PTU) is failing. I understand this is a known issue with certain Jeep models and may be covered under a recall or extended warranty. I would like to know if my vehicle qualifies for any related coverage. Please let me know what information you need from me to determine eligibility. Thank you. My VIN Number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676593July 28, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a blocked PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676339July 26, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to work with full oil it shut off again. I then did my regular way to fix it and kept driving to work, out of nowhere my car starts only being able to drive up to 29 miles per hour I’m just about to get on the highway so I pull over and have to shut off again fixing the problem. This seems incredibly dangerous due to it also when having this shut off issue a notice on my car says service 4wd unavailable. We live in New England the snow can be pretty bad. This car feels unsafe, I hope you realize this model has many issues and will address them, thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676428July 26, 2025
POWER TRAIN
They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676146July 25, 2025
ELECTRICAL SYSTEM, PARKING BRAKE
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676167July 25, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676174July 25, 2025
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676205July 25, 2025
POWER TRAIN, UNKNOWN OR OTHER
PTU unit having same issues as other jeeps with recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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