Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11516014April 7, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
For last yr i keep having car want stall did recall on it. Helped for bit, then it’s always wanting stick between 2/3 when trying change gears. On different recall it fixed for bit the temp on transmission bouncing back forth a lot in temps. I have recorded video to show it. Now my engine light is on for P0441 code with power train possible evap leak. It just keeps being one problem after another like it’s not wanting to get gas to it what seems like. It’s all happened over last year and engine light came on Sat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515748April 6, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
This problem started 3 o 4 day after I got the car from the dealer, I was driven to my work in highway 70 lonoke Arkansas and suddenly my car started to shift back and started to lose velocity and others cars started to pass me, was very scary ,I took the car to the dealer and they told me, they don't know what happen with the car,they don't let the mechanic to fix it and I took the vehicle to O'Reilly, they scanned it and found that was the Coil and Sparkle,so I bought both and they recommended the next door mechanic TIRE AND LUBE. In lonoke, the car run good for 2 months because I fix it February 8th 2023 and April 4 again I was driven back from my work, the check engine come one a message of transmission service show up, the car started to backup or speed, lose velocity, took it to the mechanic, they scanned it again and show a code P0887 that mean,TCM need to be fix or the Software computer. All this happens in less of the 3 months that I got this car, I got the car in January 17th 2023.Is very important for my safety and the safety of others to know, if is any anomaly with those Cars, that can't be fix no matter what, because right now today April 6th I am sitting here waiting the dealer call me for take my car to be checked it and I m scare to drive, because I don't know how the car go to behave and also already, I have a lot of money invested in this car that even doesn't help me to get to work, I scare for me and others. I can't drive in the Freeway I 40 because with all this problem from the car I can get in a very very bad accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515327April 4, 2023
POWER TRAIN
Bad PTU unit in Jeep part #68307403AG. Have not been able to drive jeep for half a year now due to bad ptu unit. Jeep will swerve and driver will lose control of steering. Warning stating 4wd is currently unavailable this will have approximately every 15-20 mins. PTU has been on back order for over 6 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514778March 31, 2023
ENGINE, POWER TRAIN
This car has had reoccurring issues related to the engine, ignition module and starter. It breaks down every few weeks. It has left me broken down and stranded on freeways, city roads and most recently on the side of a hill. When the key is inserted, it will not turn over completely and even after the key is removed the engine continues to make clicking sounds as if it is still trying to turn over and it smokes from underneath the hood. There were no warning indications. It has been taken to the dealer numerous times for the same issue but they do not find a problem and return it back to me just for it to occur again. Or the dealership will say they've fixed it but nothing has actually been done to the car. The dealership continues to be negligent. After the most recent occurence of the car leaving me stuck on the side of a hill and smoking, it was brought to the dealership August 2021 and still remains there as they continue to give me false hop in repairs. I have now not that vehicle in my possession for 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514450March 29, 2023
WHEELS
On 1/30/2023, I had a flat tire and called AAA for assistance. The AAA technician was unable to remove the tire and said the vehicle would need to be taken to a full-service auto shop. I then called Firestone Complete Auto Care to see if my vehicle could be looked at there. The Firestone technician let me know the problem with getting the tire off was relating to the lug nuts. He explained Jeep started using a 2-piece lug nut, where water gets inside and causes swelling. The technician said he has seen this numerous times in Jeeps...and mentioned it should be a recall because it is a safety issue. I contacted Jeep 5 times about this. They said there is no recall, and they didn't really care to help me with this. I ended up paying to replace all the lug nuts on my vehicle because I didn't want to have the same thing happen or worse. The people at Jeep have been very dismissive about this, although I have seen many complaints and reviews relating to the same lug nut issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513043March 21, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
Let's start with my vehicle was first in the shop back in February for a failed brake line. Some how it failed. Then my thermoset unit failed. Not sure why on that either. Then they noticed some other issues were fixed. I got my vehicle back. A few days later my vehicle was back in the shop because my transmission kept doing something causing me to keep getting kicked out of gear causing me to stop in the middle of the intersections which could have caused an accident. I lost my acceleration control and while driving I kept losing traction. Then supposedly fixed it. Then the same day I got it back I had to send it back to dealership due to the transmission kept getting kicked out of gear causing me to get stuck in the middle of an intersection. They finally towed it. Apparantly they need a part which is currently on back order for some unknown reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512638March 19, 2023
POWER TRAIN
Warning system telling me of a problem. Problem with the transfer case. 4 wheel drive issue. Only about 65k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512056March 15, 2023
UNKNOWN OR OTHER
My dash is bubbling up. The topsy the windshield needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512067March 15, 2023
UNKNOWN OR OTHER
received message on dashboard service transmission after 22,700 miles and bringing car to delearship where car was purchased and has been serviced I was just informed transmission is out need new transmission. This is my second Jeep at the same dealership with transmission being a faulty one, also with less than 25,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511808March 14, 2023
ENGINE
Engine oil cooler failure, had to be replaced. Known issue per 3 techs. Leaks oil onto engine and exhaust. No warning, just the smoke and smell of burning oil. Occurred at 73,200 miles more or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511863March 14, 2023
POWER TRAIN
PTU unit failed.Took to dealer confirmed PTU failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511293March 11, 2023
UNKNOWN OR OTHER
This is directly copied from the nhsta.gov website in regulars to recall repairs. This is False information. The car has not had the emission recall completed. The item has been on back order since the notice was mailed to me. On first attempt Jeep dealership O Brian in Greenwood Indiana says the part is back ordered. There is a national shortage. They can not complete repair. Refuses to note my account that I contacted them for repair. 14 months when first. 2nd attempt the part is still back ordered and they are un aware of when the part will become available. They are booked 7 months out for repair as the item becomes available: 3rd attempt jeep dealership Washington st Indianapolis. Dealer says. 4-6 months for repair and asks me if I need the vehicle. I said yes it’s my car, my transportation. I’m am offered to leave the car on the lot and they will try to fit it in when they can. They will not offer a car to use while mine is waiting on the lot. 4th attempt still I am told at jeep Greenwood 3-4 months but I can leave the car and they will get to it eventually. I decline. I call FCA October 2022. Inform them that I have been making contact and no one is able to fix the car. I explain the vehicles decline over the past months. I tell them my emission warranty was ending within 200 mil.Abd asked what do I do. They told me to park the car and not use it. They won’t note my acct that I contacted them trying to avoid the end of warranty loss. They won’t pay for rental car while mine is parked to avoid miles as that was there only solution. They would not call the dealerships to force a service appt. Also refuse to tell me the TSB BULLETINS ASSOCIATED WITH MY VIN. I asked them to note all the cars issues I am experiencing. I was told to tell a dealership. I even mentioned the cruise control not disengaging and increasing instead. water leaking in the back on electrical. No reply nada Recall data refreshed on Mar 11,2023 0 Unrepaired Recalls associated with this VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511295March 11, 2023
UNKNOWN OR OTHER
NHSTA WEBSITE STATES Form Approved: OMB No. 2127-0008; Expires 08/31/2021 LOCATED TOP RIGHT HAND CORNER OF COMPLAINT PAGE. It is unknown if all reports being made are being validated. Attempts to make contact about this have been unsuccessful and no emails replied to. Informed my stated attorney general. No reply was received
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511297March 11, 2023
ELECTRICAL SYSTEM
Car has only once had a MIL light activate. It was at 76000 and required a thermostat replacement. Cost 250 mechanics labor and part cost. The car has needed to have1qt added every 2k miles. No oil light comes on. When I purchased the car at 72k I would smell gasoline and burning oil. Took it to Napleton jeep where I bought it and had the oil changed to be safe. The same week I purchased it. Mechanic informed me it was “just a little low” 3qts. The car holds 5,5 - that’s more than a Little low. He nor the manager informs me Of oil consumption problems. The car currently has oil sitting on top of the engine. I will add a picture of the cars engine the day after having the oil changed and the excess oil cleans off. The image will show the amount of oil that was back on it just from driving it home a 12 min drive not stop and go. Dealership finally noted it was 3 qts low. Contacted fca. They refused to do anything but said to start a oil consumption test. They suggested the emmison recall should fix the oil consumption. Fca was aware that I couldn’t put 1500 miles on the car before the long block engine replace for the class action lawsuit on Tigershark engines last day to file claim was in 7 days. They were aware all dealerships refused to give me my paper work for servicing and oil being low prior
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508429February 21, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The component that needed replacement was the PTU (Power Transfer Unit). My Service 4WD drive light began going on so I brought it to my mechanic who told me there was a recall associated with this diagnostic code and to bring it to Jeep dealership. I then brought to dealership, was charged $160.00 and told that the recall was not for my particular VIN number and the cost of the repair was $3,000. When I googled this issue, there were all of the same warning lights, and all told that the PTU had failed. I fond it hard to believe that this same unit is faulty in the same year, make and model but only in specific cars? Isn't it the same part? I had to save up for the repair as it was costly. I was told that the car was drive-able. I was then driving with my daughter in the car and the car stopped accelerating and warning lights came on. I had to coast into a parking lot and the dashboard flashed to put the car in park. I put it in park and then car still would not accelerate. I called Jeep Customer Service to try and discuss this matter, as I could not afford the repair but need my vehicle for my job. They told me there was nothing they could do and there was no recall on my vehicle. The problem has been repaired by an independant service center on 2/8/23 for $1430.00 I have been a loyal Jeep customer for over 20 years and was very disheartened by this latest issue and how it was handled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507576February 16, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving, when attempting to accelerate, the vehicle dies. Have to pull over, shift into park and attempt to restart. Sometimes restarts quickly, sometimes you have to crank and crank. Also dies if you have to stop suddenly. Example, when someone pulls out in front of you or changes lane/swerves in front of you. Problem was intermittent, in cold weather, when vehicle was cold. Now, it is likely to happen at any time. This creates a dangerous situation, trying to get off of the road when it dies. Check engine light is on, and "lightning bolt" dash light comes on when vehicle stalls. Ran diagnostic - revealed no code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507692February 16, 2023
POWER TRAIN
The contact's sister-in-law owns a 2016 Jeep Cherokee. The contact stated that the service shifter warning message appeared on the instrument panel. The contact inspected the vehicle and discovered that both the bezel and the column inside the wiring harness needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The local dealer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507409February 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle hesitates, vibrates, looses momentum, shutters, almost stalls when ac to touched since the day I bought it at napelton jeep in palm beach fla. I was told it’s a jeep thing. The engine roars to like like it’s fighting to start. A fan sound will go on and off non stop effecting the power and rpm’s. A loss of power happens and then the car goes back to normal after a completely shaking the cab vibrating and shuttering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507423February 15, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car refused to exit cruise control, again Instead it accelerated. I pressed again and again cruise control to stop it did not respond. Repeatedly And more frantic I pushed pushed the button as stopped cars grew closer. The car started to accelerate instead and refused to stop Even when pressing the brake. I was able to push the brake down enough to get to engage neutral after multiple attempts. I feared fir my life and for others due to not being in control of the vehicle that was not responding to commands. I was told that the vehicle had been serviced for this problem when it happens to me prior and the dealership refused a free update due to a tsb saying it has been corrected already and I would have to pay. The dealer didn’t even not my vehicle as I asked. I was told if I’m not paying I’m not a customer and they don’t note a account for non customers. Jeep dealer Greenwood Indiana. They also wanted to charge 400 to find out why I had water leaking in the back hatch on the drivers side and said they had no knowledge of a issue with that and would not note a non Customer acct for that either. Approximately march of 2022 definitely the year maybe later in the month of the year. It was not winter though
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507426February 15, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car randomly looses all power. I was driving with out any indication of a problem then the car stalls out causing a life or death moment. When I was about to get the car to restart I was overwhelmed with codes noting loss of communication with almost all body controls. 84k mi
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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