Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11690043September 26, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Customer number 42k8761762
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689594September 25, 2025
POWER TRAIN
PTU is failing, car is having trouble going and stopping. Will not go into 4WD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689696September 25, 2025
POWER TRAIN, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The failure was intermittent. No warning lights were illuminated. The vehicle was not diagnosed or repaired, and the failure persisted. The contact stated that on a separate occasion, there was a large oil stain on the ground underneath the vehicle. The contact called a mobile mechanic to the scene since there was no oil in the engine and the vehicle could not be driven. However, no cause for the failure was found. The mobile mechanic placed seals on the gaskets. Most recently, while the vehicle was stopped and idling, the instrument panel failed to illuminate, and the screen remained black. The contact stated that the hazard lights turned on independently and several attempts to deactivate the hazard lights was needed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689804September 25, 2025
POWER TRAIN
Subject: Formal Complaint – Unresolved Safety Recall for 2019 Jeep Cherokee Limited 4x4 (VIN: [XXX] ) To Whom It May Concern, I am submitting this formal complaint regarding an unresolved safety recall affecting my vehicle: •Make: Jeep •Model: Cherokee Limited 4x4 •Year: 2019 •VIN: [XXX] •Recall Date: January 16, 2020 In mid-January 2026, my vehicle experienced a transmission failure and became inoperable. It was towed to Jeep Erin Park for inspection. The dealership determined that the Power Transfer Unit (PTU) assembly had suffered internal damage. They removed the PTU, inspected the shift actuator and gears (which were found to be intact), replaced the actuator, and reinstalled the PTU. The repairs were completed on February 12, 2026. I was charged CAD 3,371.46 for the service — an expense I incurred personally, despite the issue being directly related to the outstanding recall. As of today, nearly seven years since the recall was issued, Jeep has yet to provide a remedy or resolution. This prolonged delay is unacceptable and raises serious concerns about the manufacturer’s commitment to safety and regulatory compliance. I have contacted Jeep on multiple occasions, but have received no definitive timeline or actionable response. The continued lack of resolution leaves my vehicle potentially unsafe and undermines public confidence in the recall process. I respectfully request that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and take appropriate action to ensure Jeep fulfills its obligation to address and remedy this safety defect without further delay. Thank you for your attention to this urgent concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688918September 22, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688394September 19, 2025
POWER TRAIN
The rear differential is suffering from corrosion, which caused a slight leak. If it fails, the car will suddenly cease operation, which could result in a collision. The part was inspected by the dealer, and said it could take up to 3 months to get a replacement. As of yet, no warning lights are active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688114September 18, 2025
ELECTRICAL SYSTEM, POWER TRAIN
1. Vehicle dash lights go out intermittently without warning. 2. Vehicle 4wheel system inoperable at times. Warning lights are present
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688143September 18, 2025
POWER TRAIN
Rear Differential transfer case on passenger side eroding. O-ring partially exposed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688238September 18, 2025
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the water pump, and the harmonic balancer were faulty and needed to be replaced. The vehicle was repaired; however, two days later, there was an abnormal sound coming from the vehicle while accelerating. The vehicle was taken back to the dealer where it was diagnosed a second time, and the contact was informed that the PTU was faulty and needed to be replaced, and an alignment was needed. The vehicle was not repaired. The contact also became aware of a coolant leak underneath the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687895September 17, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, the dealer inspected the oil level and informed the contact that the vehicle had failed the oil consumption test. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: TSB 09-013-22. The manufacturer was not notified of the failure. The failure mileage was approximately 57,962.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687967September 17, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 60 MPH, the vehicle inadvertently lost motive power and was unable to accelerate as intended. The contact was able to pull to the shoulder of the roadway and shifted the vehicle into park; however, upon releasing the brake pedal, the vehicle began to roll away. Furthermore, after continued troubleshooting, the contact observed that the vehicle failed to move when shifted into drive(D) or reverse(R) but could roll away when shifted into park(P). No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU); and advised the contact to take the vehicle to the dealer for assistance. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later offered per diem reimbursement for expenses incurred for renting a vehicle. The failure mileage was 114,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687998September 17, 2025
UNKNOWN OR OTHER
I have already received the official recall notice, but I have been told by both my local mechanic and FCA representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: In early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no ETA on their availability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687589September 16, 2025
STEERING
Steering powering went out. Dealerships said power steering was blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687308September 15, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power, and the traction control warning light illuminated. Additionally, the message "4WD Unavailable" was displayed, and the 4WD became inoperable, causing the rear wheels to spin out of control. The vehicle was taken to the dealer, where it was diagnosed and determined that the PTU needed to be replaced, but the dealer refused to repair the vehicle because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687353September 15, 2025
POWER TRAIN
PTU Failure, Service 4WD light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687191September 14, 2025
POWER TRAIN
My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are getting them in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687102September 13, 2025
POWER TRAIN, STEERING
Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686998September 12, 2025
POWER TRAIN
Complete PTU failure confirmed by dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686567September 11, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686579September 11, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was not contacted about parts availability. The contact stated that while driving 55 MPH, the vehicle experienced a complete loss of automotive power, with the Auto START warning light illuminated. The vehicle was not repaired. The approximate failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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