Jeep Cherokee Complaints (2000)

369 consumer complaints on file.

#747706July 3, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES BEGAN TO PULSE AT 18K AND NOW AT 22K WHEN RUNNING ABOUT 55 MPH THE VEHICLE WILL PULSES HARD AND MAKES IT DIFFICULT TO CONTROL WHEN TRYING TO STOP. THIS IS VERY DANGEROUS WHEN IN HEAVY TRAFFIC OR ON WET ROADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747698July 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY WIFE PARKED OUR 2000 JEEP GRAND CHEROKEE IN OUR DRIVEWAY ON 6-29-01 AFTER ARRIVING FROM A SHORT TRIP TO THE STORES WITH MY TWO KIDS AND MOTHER-IN-LAW. MY WIFE STOPPED THE CAR ABOUT 1-2 FT IN FRONT OF THE GARAGE DOOR, PLACED THE CAR IN "PARK" AND REMOVED HER FOOT FROM THE BRAKE. THE CAR THEN ACCELERATED UNEXPECTEDLY AND CATAPULTED THEM THROUGH OUR GARAGE DOOR AND INTO OUR OTHER PARKED CAR WHICH WAS INSIDE OUR ONE-CAR GARAGE. MY WIFE HAD COMPLAINED ABOUT 1 1/2 MONTHS EARLIER ABOUT THE JEEP SURGING FORWARD AFTER IT BEING PLACED IN "PARK" AND THE FOOT BEING REMOVED FROM THE BRAKE. I SHRUGGED IT OFF BELIEVING THAT MAYBE MY WIFE HAD HER FOOT ON THE ACCELERATOR AND THE CAR IN "DRIVE". I SHOULD HAVE BELIEVED HER THEN BECAUSE AFTER THIS ACCIDENT I'M CONVINCED IT WASN'T MY WIFE'S FAULT. THE JEEP IS NOT SAFE! MY WIFE IS A MATURE, RESPONSIBLE AND HEALTY 38 YEAR OLD DENTIST WHO HAS NEVER BEEN IN AN ACCIDENT DURING HER 20+ YEARS OF DRIVING. PLEASE TAKE A SERIOUS LOOK AT THIS COMPLAINT SINCE THE DEALER DENIES ANY PROBLEMS WITH THE CAR AND ONLY WANTS TO FIX IT AND GIVE IT BACK TO US. WE DO NOT WANT THE CAR BACK, EVEN AFTER ALLSTATE PAYS FOR THE REPAIRS NOR DO WE THINK THE DEALER SHOULD BE ABLE TO SELL THE CAR TO ANOTHER UNSUSPECTING BUYER. PLEASE ADVICE. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747567June 29, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
WHILE DRIVING ABOUT 68MPH ON AN INTERSTATE, TAPPED BRAKES TO CANCEL CRUISE CONTROL, RIGHT FRONT TIRE LOCKED CAUSING ME TO LOSE CONTROL ON THE VEHICEL HIT GUARDRAIL HEAD ON AT ABOUT 55MPH. AIRBAGS DID NOT DEPLOY. TOOK VEHICEL INTO ONE DEALERSHIP 4 TIMES, SAID NOTHING WAS WRONG, TOOK IT TO ANOTHER ONCE DID NOT FIND FRONT PROBLEM BUT REPLACED MY WHOLE REAR END.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#891285June 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT END WAS PULSATING WHEN APPLYING BRAKES, STOPPING DISTANCE WAS NORMAL. FRONT ROTORS WERE WARPED, AND PADS NEEDED TO BE REPLACED. CONSUMER HAD ROTORS RECUT,THEN INSTALLED THEM AGAIN. CONSUMER FELT THAT RECALL IN 1999, AND EARLIER MODELS FOR ROTORS SHOULD INCLUDE 2000 MODEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747070June 19, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
VEHICLE VIBRATES WHEN LIGHTLY APPLYING BRAKES AT HWY. SPEEDS THIS CONDITION APPEARS AT FIRST TO BE A ALIGNMENT PROBLEM UNTIL YOU DISCOVER THAT IT ONLY HAPPENS WHEN YOU ARE APPLYING BRAKES THIS PROBLEM AFTER INQUIERING WITH OTHER PEOPLE SEEMS TO BE A COMMON OCCURENCE IT IS MY BELIEF AFTER TALKING TO OTHER PEOPLE THAT THIS COMPLAINT HAS BEEN CONVEYED TO THE DEALER AND HAVE BEEN TOLD THAT THIS IS ONLY COVERED UP TO 12000 THE MFG.I PRESENTLY HAVE 14760 MIL. THIS COULD A MUCH BIGGER PROBLEM WHEN SOMEONE WHO IS NOT USED TO THE VEHICLE OR HAS NOT BEEN WARNED OF THIS PROBLEM .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746649June 11, 2001
POWER TRAIN:DRIVELINE:DRIVESHAFT
IN SUMMER OF 2000 DRIVESHAFT AT REAR UNIVERSAL JOINT SNAPPED IN-TWO. AGAIN, IN SPRING OF THIS YEAR SAME PROBLEM OCCURRED. BOTH EVENTS REPLACED AT DEALER' S FACILITY. INITIAL FAILURE WAS A WARRANTEED EVENT SECOND WAS AT MY COST. TODAY (6/11/01) THE REAR DIFFERENTIAL 'PINION' WAS FOUND TO BE FAULTY. I TRULY THINK THERE IS A METALLURGICAL PROBLEM HER. DEALER PERSONNEL ARE UNABLE TO PROVIDE CAUSAL INFORMATION. SO FAR NO INJURIES OR ACCIDENTS RESULTING FROM THESE PROBLEMS BUT CLEARLY THIS IS INDICATIVE OF METALLURGICAL FAILURES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746302June 2, 2001
SUSPENSION:FRONT:CONTROL ARM
REPEATED PASSENGER BALLJOINT FAILURE ON 2000 JEEP CHEROKEE SPORT. ACCORDING TO MULTIPLE SOURCES INCLUDING OWNERS AND JEEP DEALER REPAIR STAFF, THIS IS A REGULAR AND REPEATED PROBLEM IN 1999 AND 2000 MODEL YEAR CHEROKEES EQUIPPED WITH THE 4.0L ENGINE AND PART TIME 4 WHEEL DRIVE. BALLJOINT ORIGINALLY REPLACED AT 10,950 MILES UNDER WARRANTY (REPLACING DEALER IRA JEEP, NO COST.). BALLJOINT HAS FAILED AGAIN. HAVE BEEN UNABLE TO GET A WEEKEND APPOINTMENT AT DEALER. SYMPTOMS OF FAILURE COINCIDE WITH REPORTS ON FILE WITH THE NHTSA - STEERING WHEEL AND/OR FRONT END 'SHIMMY' OR VIBRATION AT HIGHWAY SPEEDS, PULLING OR PUSHING LEFT OR RIGHT UNDER ACCELERATION, DIFFICULTY IN MAKING LEFT OR RIGHT TURNS (LACK OF FEEDBACK FROM WHEELS, CAR ATTEMPTS TO PULL OPPOSITE DIRECTION). I WOULD RESPECTFULLY REQUEST ON THE BEHALF OF ALL JEEP OWNERS (THIS IS A 4 HOUR REPAIR, REQUIRING THE VEHICLE TO TYPICALLY REMAIN AT THE DEALER FOR ONE FULL DAY) THAT THE NHTSA FURTHER INVESTIGATE THESE FAILURES, AS I SUSPECT A MANUFACTURING DEFECT. THESE FAILURES ARE, IN MY OPINION, DANGEROUS AND CAN BECOME LIFE THREATENING SHOULD THE BALLJOINT(S) CATASTROPHICALLY FAIL. DAIMLER-CHRYSLER/JEEP HAVE BEEN EXCELLENT IN REGUARDS TO REPAIRING THESE PROBLEMS, BUT THESE ARE PROBLEMS THAT LEAVE CUSTOMERS WITHOUT THEIR CAR FOR A MINIMUM OF SEVERAL HOURS, AND ARE EASY TO IGNORE FOR MOST CONSUMERS. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746229May 31, 2001
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
JEEP ACELERATED ON ITS OWN CAUSING ME TO HAVE TO STAND ON THE BRAKES(THINKING I HAD ABS) BRAKES DID NOT WORK CORRECTLY, CAUSING ME TO HIT THE BACK OF A 4X4 TRUCK AT THE SPEED OF ABOUT 15 MPH ALL BUMPER PARTS HAD TO BE REPLACED AS DID MANY OTHER PARTS AIR BAGS DID NOT GO OFF. TODAY I TOOK THE JEEP BACK TO DEALER FOR THE 4TH TIME TO TRY TO GET THING TAKEN CARE OF .ON THE 1ST TRIP I WAS TOLD THAT MY ABS BREAKS WERE WORKING FINE AND THAT THE MECHANIC FELT THEM KICK IN. TOOK IT BACK A WEEK LATER BECAUSE BREAK PEDDLE DROPPED TO THE FLOOR, AGAIN I WAS TOLD THAT ALL BREAKS WERE FINE AND THAT THE ABS WERE WORKING. ON 5/29/01 MY HUSBAND TOOK JEEP IN AND TEST DROVE IT W/ SERVICE MANAGER AND THEY DECIDED THE ABS WAS NOT WORKING AT ALL. AND THEN WE WERE TOLD THAT WE DID NOT HAVE ABS ( SALESMEN TOLD US THE JEEP HAD ABS). THE FRONT END NOW SHAKES AT ABOUT 45-55 WHEN GOING AROUND CURVES AND SOMETIMES WHEN MAKING TURNS AT LOWER SPEED. WHEN JCHRYSLER WAS CONTACTED THEY TRIED TO BLAME EVERYTHING ON ME. IT WAS MY FAULT THAT I DIDN'T CHECK TO SEE IF THE JEEP HAD ABS( WHO WOULD HAVE THOUGHT THAT IT WOULDN'T HAVE THEM AND WE DID ASK TO MAKE SURE AND WE WERE TOLD YES IT HAD THEM) AND IT WAS ALSO MY FAULT THAT AN INSPECTOR DID NOT COME OUT TO INSPECT THE JEEP AFTER THE CRASH BECAUSE I DID NOT REQUEST ONE TO ALTHOUGH NO ONE TOLD ME THAT ONE COULD COME OUT I AM SUPOSE TO BE ABLE TO FIND THIS INFORMATION OUT ON MY OWN. AS OF TODAY THE JEEP IS IN FOR SERVICE AGAIN 3RD TIME FOR BRAKE SERVICE 2ND TIME FOR FRONT END VIBRATIONS AND 2ND TIME TO HAVE THEM FIX ALL THE THINGS THEY DIDN'T DO RIGHT THE 1ST TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#889491May 31, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN TRAVELING NORMAL SPEED AND APPLYING BRAKES VEHICLE JERKS. BRAKES WILL STOP VEHICLE, BUT VEHICLE STARTS VIBRATING. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889372May 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WARP PREMATURELY, CAUSING VEHICLE TO VIBRATE WHEN COMIG TO A STOP. DEALER STATES THAT THIS IS COMMON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889251May 29, 2001
STEERING:RACK AND PINION, STEERING: STEERING WHEEL/HANDLE BAR
THERE WAS A GRINDING NOISE COMING FROM FRONT OF VEHICLE DURING NORMAL OPERATION AND WAS DIFFICULT TO CONTROL/ PREVENT VEHICLE FROM WANDERING. DEALERSHIP REPLACED FRONT SIDE, AND PINION BEARINGS TWICE. ALSO, REPLACED STEERING DAMPNER. PROBLEM IS OCCURRING AGAIN, AND DEALERSHIP IS NOT PROVIDING ANY ASSISTANCE TO CONSUMER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887683May 8, 2001
SUSPENSION
WHEN DRIVING ABOUT 55 MPH VEHICLE SHAKES. TOOK VEHICLE TO DEALER WHO CANNOT REMEDY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887686May 8, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THERE IS A LOUD CLUNKING SOUND COMING FROM ENGINE WHEN FIRST STARTING VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887398May 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WOULD VIBRATE AND SHIMMY WHEN APPLIED. PROBLEM WAS GETTING WORSE. ROTORS WERE WARPED. WOULD NEED TO HOLD TIGHT TO STEERING WHEEL FOR CONTROL OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886718April 25, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WERE PERMATURELY WARPING AT 6,000 AND AT 14,000 MILES. CAUSE UNKNOWN. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900483April 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, CONSUMER NOTICED VEHICLE WAS IDLING ROUGH, CONSUMER PARKED VEHICLE AND NOTICED STEAM COMING OUT OF THE FRONT, VEHICLE CAUGHT ON FIRE IN THE ENGINE COMPARTMENT, CLAIM 52-2478-631. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#742790March 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
SEVERE VIBRATION WAS EXPERIENCED WHEN APPLYING BRAKES AT SPEEDS GREATER THAN 45 MPH. AT LESS THAN 7,000 MILES THE PROBLEM WAS DIAGNOSED AS "BRAKE RUN OUT" BY THE DEALER. IT APPEARS AS IF THE BRAKING SYSTEMS ARE DEFECTIVE ON THE 2000 JEEP CHEROKEE (THIS IS NOT A GRAND CHEROKEE MODEL). I BELIEVE THE USE OF COMPOSITE BRAKE ROTORS IS CAUSING THE ROTORS TO WARP UNDER NORMAL USE. THIS IS A SERIOUS SAFETY CONCERN AND MUST BE ADDRESSED IMMEDIATELY BY DAIMLER-CHRYSLER CORPORATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883680March 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES WHILE TRYING TO STOP THE BRAKES SEEM TO HESISTATE, LIKE GOING OVER GRAVEL BUT THEY'LL STOP. TOOK TO A MECH AND THEY SAID IT WAS THE ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883350March 19, 2001
VEHICLE SPEED CONTROL:LINKAGES
VEHICLE IS USED FOR A SECURITY COMPANY. EMPLOYEE DRIVING VEHICLE WAS GOING UP HILL ABOUT 5-10 MPH AND IT FULLY ACCELERATED. EMPLOYEE GAINED CONTROL BEFORE GOING OVER AN EMBANKMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742591March 17, 2001
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
GOING 40 MPH FRONTEND BOUNCES,&PUTTING ON BRAKES,IT BOUNCES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee