Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11493883November 16, 2022
ENGINE
My Jeep has been randomly stalling while driving in the city. The check engine light came on. I had to tow my Jeep to the dealer. They said it was because of low oil. I just had an oil change 3 weeks ago. The oil life was at 100% when I got the oil changed. When the car started to stall, it said 50% oil life. The dealer found no oil leaks. I have read on here that this has happened to several consumers with the 2018 Jeep Cherokee. Further investigation is needed on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493489November 14, 2022
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while operating the vehicle the message "Service Shifter" was displayed, and the service warning lights illuminated. During the failure, the gear shifter indicator became inoperable, and the driver was no longer able to determine what gear the transmission was in. The cause of the failure was not yet determined. The manufacturer and local dealer were both notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492244November 4, 2022
SERVICE BRAKES
The electronic parking brake module failed due to corrosion and moisture in the rear driver side inner wheel well where it is mounted causing my parking brake to become stuck thus making the car undriveable. I had to have the car towed to my nearest repair shop, where it sat for 4 weeks due to part back order from dealer. I have had the module replaced and the computer reprogrammed which worked temporarily until the parking brake was engaged again by driving with the door slightly open and the problem came back. It is currently parked in my own driveway unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491900November 2, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My car keeps stopping in the middle of me driving. I've had the car about a year and a half. Today the electric throttle light is flashing and car did not want to go in the middle of a double intersection and highway. Yesterday it read oil pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490112October 20, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Within the last 6 months this vehicle has left me stranded at least 5 times. The first time it overheated because the heating coil is so close to another line that is created a hole that caused the vehicle to overheat. The second time was an ignition coil. The third time was because it was time for an oil change which was not the case because it wasn't even time for an oil change. The other times were (battery) related but yet with the battery being replaced 200 bucks later I am left stranded on the road in the middle of traffic without any indication that it was going to cutoff. I fear taking it on the interstate. Within the last 24 hours I have been left stranded after having the dealership again yesterday tell me I need a new battery which I replaced but yet broke down again this morning. The vehicle will start but it seems like now 2-3 minutes it cuts off while driving and has to be jumped by another vehicle. This has to be an electrical problem...the lights don't dim; everything stays on for a bit once I take the keys out, but yet I am being told my VIN has no recalls. Once again there is no lights or anything that appear on the dash letting me know where is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490009October 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several separate occasions my automatic parking brake engaged without me engaging it. It will engage and will not disengage unless car is restarted. On one occasion I was travelling approximately 20 mph when the brake engage and caused the car to stall. The most recent occasion I was unable to disengage the parking brake and had to have the vehicle towed to the dealer. The dealer believes the issue is related to the EPB Module in the rear left side of the vehicle. Water has been leaking into the trunk and corroded the module and connector. I believe this is related to NHTSA investigation number PE 22-009. A technical service bulletin was issued related to this issue and it appears to be a widespread issue with this make/model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489496October 17, 2022
ENGINE, UNKNOWN OR OTHER
The whole car stopped while on the highway going 70 miles per hr and would not start back up. I had recently had an oil change days before incident. Had the car towed to dealership and was told I had little to no oil. I advised them I recently had an oil change days ago how is that possible at the dealership. I was told that maybe a cap or something wasn’t placed back properly and there was oil leakage. They assured my car was fixed but now it runs rough and I have anxiety that my car will just shut down with no warning and also the low oil light never came on the car just stopped
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488954October 12, 2022
SERVICE BRAKES
Brake module system in rear left panel got submerged in water and corroded. Ultimately, leaving us with a locked parking brake that we can't disengage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487853October 4, 2022
UNKNOWN OR OTHER
"Service Shifter" came up once around 36k miles and went away after engine restart. Shifter turns completely red. "Service Shifter" has now come up every time I begin driving. Vehicle has around 42k miles now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485592September 21, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter light randomly comes on; vehicle has stalled several times. Sometimes hesitates when pushing gas to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485429September 20, 2022
SERVICE BRAKES
While driving down a major highway with speed around 55mph on a busy Friday afternoon, my check engine light came on, which caused my abs light, my traction light, and also my parking brake light to come on. I took the vehicle to the dealer on the 12th, and was told my brakes were fine, I only have 25000 miles on the vehicle at this time. After doing a diagnostic test no code was shown for why the lights are on. I was told to bring the vehicle back so they can perform a full check, which will take perhaps overnight, which is more money for a rental car, because I live over an hour from them, plus a deductible on my warranty. I noticed on reviews for 2018 and 2019 jeep latitudes several owners were having the same problems and I am wondering why there is not a recall on it. Several owners stated their car stopped in traffic, but mine did not. Please let me know if any of my expense will be covered if there is a solution to this issue from other owners' complaints. The vehicle has not been repaired yet. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485146September 19, 2022
PARKING BRAKE
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was stopped and idling, the parking brake erroneously activated and the vehicle had to be turned off and restarted to deactivate the parking braking. The contact indicated that the failure had occurred on multiple occasions and no warning lights or messages were displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484595September 15, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
All LEDs on shifter light up and and "Service Shifter" appears on dashboard screen. This happens every few hundred mile and could result on transmission locking out. Apparently this dangerous and is a very common problem that should be a factory recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483940September 12, 2022
UNKNOWN OR OTHER
Service shifter light had intermittently turned on/off since about 33,000 miles but after warranty expired. Mechanic shop says the issue is common with my car's make/model. If this is a common issue, a recall should be placed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483719September 9, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SERVICE SHIFTER WARNING -takes up full screen on vehicle cannot see any other specs of the vehicle -safety, service shifter recalls in past day to not operate vehicle. This warning randomly comes on when no problem is present. -the problem has been recreated on multiple occasions for dealer, mechanics, and friends -has not been inspected. States not sure what causes this -no other warning lamps came on and none can come on since this takes up the entire screen and places the MPH in smaller lettering at the top
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480107August 19, 2022
POWER TRAIN, UNKNOWN OR OTHER
This vehicle had a recall for the shifter. It went in for the recall but not long after the shifter lights are back. Every time we drive the shifter lights come on. Went back and the dealer will not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477922August 6, 2022
ENGINE
Service shifter light comes on and stuck in whatever gear due to all the lights light up and you don't know what gear it is in , TSB has been issued for jeep cherokee and dealership wants to charge diagnostic fee , this is a manufacturer defect and needs to be a recall !!! ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476278July 28, 2022
UNKNOWN OR OTHER
I had stopped at a stop sign & as I proceeded to pull out, the jeep came to a complete stop without any power. After pushing the jeep out of the road after several attempts to restart were unsuccessful, jumper cables were used & were still unsuccessful. A new battery was installed but the jeep still would not start. It was towed to the local dealership for repair after a local repair shop was unable to successfully diagnosis the problem. It was determined there was a short in the power transfer unit that caused a short that would blow a fuse causing the engine to shut down. I was almost 7 hours from home & just moments from getting on the interstate to drive that 7 hours home. There was no warning that anything was wrong with the jeep as all recalls had been done and no maintenance was due at that time. Thankfully, instead of coming to a complete stop unexpectedly on the interstate at 75-80 mph, it was turning from a stop sign in the middle of a 5-lane road just after any morning rush. Thankfully I was not on the interstate with a semi-truck behind me or I would not be writing this today. This issue caused my husband to miss a couple of days of work, 2 unexpected days at a hotel, food, gas & the repair charge to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476078July 27, 2022
SERVICE BRAKES
while driving at about 50 miles per hour the emergency brake alarms along with several other alarms on dash came on. This happened one time before and car was service and a part replaced to correct the problem. This is less than 1000 miles before this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476079July 27, 2022
STEERING
while driving about 50 mph, I suddenly lost steering and many alarm lights came on. the car was very difficult to steer and I had a difficult time to return home
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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