Jeep Cherokee Complaints (2000)

369 consumer complaints on file.

#754922November 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THIS ROTOR DEFECT WAS RECOGNIZED AS A DEFECT IN THE 1999 MODEL AND IT IS THE SAME PROBLEM IN THE 2000 MODEL. YOR AGENCY HAS HUNDREDS OF COMPLAINTS RE THIS ISSUE AND A RECALL SHOULD BE ISSSUED. CHRYLSER HAS IGNORED THE ISSUE AND WILL ONLY REACT WHEN FORCED TO DO SO. ROTORS SHOULD NOT WEAR OUT AND BECOME DANGEROUS AFTER JUST 6000 MILES. PLEASE DO SOMETHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899258November 19, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ABOUT 45MPH AND EXITING ONTO FREEWAY ACCELERATOR STUCK TO FLOOR . CONSUMER HAD TO PULL ON SIDE OF FREEWAY, AND JAM ON BRAKES TO STOP VEHICLE. CONTACTED DEALER, AND NO RESPONSE YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900592November 14, 2001
ELECTRICAL SYSTEM:WIRING
VEHICLE EXPERIENCED FIRE THAT APPEARED TO HAVE STARTED BY SPARKS IN THE WIRING UNDER THE HOOD, THE FIRE SPREAD TO THE PASSENGER COMPARTMENT, CLAIM 38-J818-276. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#899010November 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER USED VEHICLE FOR DELIVERING MAIL. SHE PULLED UP AND THERE WAS A MAILBOX NEXT TO HER. SHE GOT OUT OF VEHICLE WITH VEHICLE BEING TURNED OFF IN PARK POSITION. SHE WENT TO RETRIEVE A POST CARD AND WHEN SHE LOOKED UP DOOR WAS OPEN, AND VEHICLE WAS GOING BACKWARDS AND IT HIT MAIL BOX. CONSUMER JUMPED INTO VEHICLE AND TURNED IT ON TO STOP IT. $2300.00 WORTH OF DAMAGE. DEALERSHIP WILL HEAR ABOUT IT.*AK CONSUMER STATED SHE JUMPED INTO THE VEHICLE, SLAMMED ON BRAKES AND TURNED THE KEYS TO UNLOCK STEERING WHEEL AND PUT VEHICLE BACK INTO PARL.*SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#898906November 7, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER WAS TRAVELING ON THE HIGHWAY, WHEN HE APPLIED BRAKES VEHICLE SHOOK AND VIBRATED. DEALERSHIP WAS AWARE OF PROBLEM. THE MECHANIC OF THE DEALERSHIP MECHANIC INFORMED CONSUMER THAT BRAKE ROTORS WERE WARPED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754140November 6, 2001
WHEELS
FRONT WHEEL BIND WHEN TURNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898694November 2, 2001
AIR BAGS:SIDE/WINDOW
CONSUMER WAS INVOLVED IN A FRONT END COLLISION WHILE TRAVELING 45 MPH. DRIVER'S SIDE AND PASSENGER'S SIDE AIRBAGS FAILED TO DEPLOY. DRIVER SUSTAINED INJURIES. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#753280October 16, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THE STEERING HAS A MIND OF ITS OWN. TURN THE STEERING WHEEL AND RELEASE IT AND IT CONTINUES TO TURN UNTIL LOCKED. WHEELS WILL NOT CENTER THEMSELVES WITH VEHICLE MOVING FORWARD. DIAGNOSED AS FAULTY STEERING GEAR BOX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897528October 10, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, EXTERIOR LIGHTING:TURN SIGNAL, POWER TRAIN:DRIVELINE:DRIVESHAFT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE BLEWOUT WHILE DRIVING AT HIGHWAY SPEED OF 65-70 MPH. DEALER NOTIFIED. *AKVEHICLE JERKS WHILE IN MOTION AT HYWY SPEEDS. THE COMPRESSOR CLUTCH WAS DEFECTIVE AND WAS REPLACED. THE BRAKES PULSATE WHEN APPLIED. THE FRONT ROTORS WAS TURNED. BRAKES SHUDDER WHEN BRAKING FROM HIGHWAY SPEEDS. THE ROTORS WERE FOUND TO BE WARPED. THE ENGINE OVERHEATS. THE COOLING SYSTEM WAS FOUND TO BE UNDER HIGH PRESSURE. THE CYLINDER HEADS WERE REMOVED BECAUSE THEY WERE WARPED. THE ENGINE WAS REPLACED DUE TO WARPAGE. A BUMP IS FELT WHEN COMING TO A STOP. THE REAR DRIVESHAFT WAS REPLACED WITH REVISED PARTS PER TECHNICAL SERVICE BULLETIN. THE REAR END NOISE IS STILL APPARENT. A NEW SHAFT AND YOKE WERE INSTALLED. THE TRANSMISSION SHOFTS HARD ON ACCELERATION IN LOW GEARS. THE TRANSMISSION CONTROL MODULE WAS REPROGRAMMED. ACCELERATION IS STILL JERKY WHILE IN MOTION AND THE TURN SIGNALS AND HEADLIGHTS GO ON AND OFF AT RANDOM. CONSUMER ASKS FOR REIMBURSMENT OF MONIES PAID AND TO HAVE VEHICLE TRADED FOR ONE THAT CAN BE TRUSTED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753014October 9, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
'CHECK GAUGES' LIGHT COMES ON MULTIPLE TIMES, TEMPERATURE GAUGE TO REDLINE FOR A FEW MINUTES, THEN BACK TO NORMAL. BROUGHT IN TO BE CHECKED/FIXED 5 TIMES, 'NO LEAK', 'NO PROBLEM DETECTED', 'RADIATOR HOSE LOOSE', 'ADDED COOLANT' UNTIL THIS LAST TIME: 'CRACKED HEAD'; ALSO OIL GAUGE RECENTLY SHOWS NO PRESSURE WITH GREAT FREQUENCY, AS WITH TEMPERATURE GAUGE. I HAD BEEN ADDING COOLANT EVERY FEW WEEKS. I BELIEVE THIS PROBLEM COULD SEIZE THE ENGINE WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900480October 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
WHILE DRIVING, CONSUMER COULD SEE SMOKE, AFTER PULLING OVER CONSUMER COULD SEE THERE WAS A FIRE IN THE ENGINE COMPARTMENT, FIRE ORIGINATED WITHIN THE ENGINE COMPARTMENT FROM THE IGNITION OF TRANSMISSION FLUID EXPELLED FROM THE TRANSMISSION COOLER HOSE ONTO HOT SURFACES OF THE EXHAUST SYSTEM, CLAIM 13-7494-462. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#897369October 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WERE PREMATURELY WARPED, CAUSE UNKNOWN. DEALER COULD NOT IDENTIFY THE CAUSE. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897093October 1, 2001
VEHICLE SPEED CONTROL
CONSUMER'S FOOT WAS ON BRAKE AND UPON TAKING FOOT OFF THE BRAKE, VEHICLE LUNGED FORWARD. VEHICLE CAN EASILY HIT SOMEONE OR SOMEONE'S VEHICLE. *AK THE SECOND TIME THE VEHICLE LUNGED FORWARD, THERE WAS A CRASH, ONE PERSON WAS INJURED AND THERE WAS DAMAGE TO THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#896918September 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN VEHICLE IS IN REVERSE IT WILL INTERMITTENTLY SHIFT FORWARD, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752468September 22, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 7,000 MILES, THE VEHICLE WOULD SHAKE VIOLENTLY AND THE BRAKE PEDAL WOULD PULSATE EXCESSIVELY WHEN THE BRAKES WERE APPLIED AT HIGHWAY SPEEDS OF 40+ MPH, ESPECIALLY DOWNHILL. TOOK TO DEALERSHIP AND THEY WERE ABLE TO REPLICATE CONDITION. DEALERSHIP EXPLAINED THAT SHAKING AND PULSATIONS WERE DUE TO DEFECTIVE ROTORS WHICH HAD WARPED FROM EXCESSIVE HEAT - NOT DUE TO EMERGENCY BRAKING, BUT JUST NORMAL USE. DEALERSHIP REPLACED ROTORS AND PADS WITHOUT COST TO CUSTOMER. UNFORTUNATELY, THE SAME PROBLEM AROSE SOON AFTER MY FIRST ANNIVERSAY WITH THE VEHICLE AT ABOUT 17,500 MILES. TOOK TO SAME DEALERSHIP AND THEY DIAGNOSED THE SAME PROBLEM (ROTOR WARPING DUE TO OVERHEATING - NOT FROM ABUSIVE BRAKING, BUT FROM NORMAL BRAKING BY CUSTOMER). THEY REPAIRED THE PROBLEM BY RESURFACING FRONT ROTORS AND REPLACING FRONT PADS WITHOUT COST TO THE CUSTOMER (EXCELLENT SERVICE DEPARTMENT). MY CONCERN IS THAT THE SERVICE DEPARTMENT REP STATED THAT THE SAME PROBLEM WOULD COME UP AGAIN AFTER ABOUT 8-10,000 MILES BECAUSE THE ROTORS AND BRAKING SYSTEM ARE DEFECTIVE FROM THE MANUFACTURER. HE STATED THAT JEEP AND THE FEDERAL GOVERNMENT HAVE TO "BUMP HEADS" BEFORE THIS PROBLEM IS PERMANENTLY CORRECTED. PLEASE MAKE JEEP ACKNOWLEDGE AND CORRECT THIS SERIOUS PROBLEM BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED. JEEP NEEDS TO STAND BEHIND ITS PRODUCT IF IT WISHES TO MAINTAIN ITS RATHER GOOD REPUTATION. IF NOT, JEEP WILL LOSE ITS CUSTOMER BASE AND WILL EVENTUALLY GO THE WAY OF THE DODO BIRD. THE OTHER PROBLEM I HAVE EXPERIENCED IS THE MALFUNCTIONING OF THE MY REAR TRUNK DOOR LOCK. IT GETS STUCK QUITE OFTEN, SUCH THAT I CANNOT DISENGAGE THE LOCK TO OPEN THE TRUNK. I MUST LOCK AND REOPEN THE VEHICLE'S LOCKS (WITH THE REMOTE CONTROL) TO GET THE REAR HOOD LOCK TO WORK PROPERLY. OTHERWISE, MY 2000 JEEP CHEROKEE IS QUITE SATISFACTORY. HOWEVER, I WORRY ABOUT MY OUT-OF-POCKET EXPENSES ONCE MY WARRANTY EXPIRES. CAN YOU INVESTIGATE THESE PROBLEMS AND TRY TO GET JEEP TO COMMIT TO A RECALL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896440September 18, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WARPED VERY FAST. SERVICE TECHNICIAN STATED MANUFACTURER WAS PUTTING SAME ROTORS ON CHEROKEE'S, WHICH WERE TOO HEAVY OF A VEHICLE IN COMPARISON TO WRANGLERS. STEERING VIBRATED WHEN BRAKES WERE APPLIED, AND VEHICLE WOULD NOT STOP. THIS WAS 3RD SET OF ROTORS PUT ON EVERY 7-9 MILES. ROTORS HAVE BEEN CHANGED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895890September 6, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
RIGHT FRONT FUEL LINE BROKE, CAUSING FUEL LEAKAGES, AND LEADING TO AN ENGINE COMPARTMENT FIRE. MANUFACTURER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#751716September 5, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I DROVE MY JEEP TO WORK AND PARKED IN THE PARKING GARAGE. APPROXIMATELY 40 MIN. TO 1 HOUR LATER, I WAS NOTIFIED THAT MY VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT HAD ALREADY BEEN NOTIFIED AND EXTINGUISHED THE FIRE. THE HOOD LOCK MELTED AND FROZE THE HOOD SHUT. THE FIRE DEPT. HAD TO PRY THE HOOD OPEN WITH A CROWBAR. ALL PLASTIC AND ELECTICAL COMPONENTS ON THE TOP OF THE MOTOR HAD BURNED. CHRYSLER IS INVESTIGATING THE CAUSE BUT DOES NOT YET HAVE A DETERMINATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#751582September 3, 2001
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION GRINDS WHEN SHIFTING, GROWLS WHEN CLUTCH NOT DEPRESSED, POPS OUT OF GEAR, AT HIGHWAY SPEEDS WHEN RAINING PASS. SIDE LEAKS ONTO FEET AND SOAKING CARPET, ALL COMPLAINTS MADE TO DEALER AND CAN EITHER FIND NO PROBLEM OR SAYS THAT THE NOISES ARE NORMAL, AND REFUSES TO DO ANYMORE WITH VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900481August 31, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE EXPERIENCED ENGINE COMPARTMENT FIRE, SUSPECT FAILURE OF THE WIRING HARNESS TO BE CAUSE, CLAIM 29-6065-511. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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