Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11541099August 28, 2023
SERVICE BRAKES
On two different occasions I was stopped at a red light with my foot firmly on the brake, and the car all of a sudden started moving forward. This caused me to barely be able to stop before hitting another vehicle. My foot was still on the brake even though the car was moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540453August 24, 2023
POWER TRAIN
Service 4WD light came on. Vehicle was diagnosed at dealership and they advised the PTU needs to be replaced. This poses a serious risk for injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538786August 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The right side emergency brake engauged on its own after stopping had to reset the emergency brake to move again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537919August 11, 2023
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost PTU functionality. Additionally, the service footwell drive warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who replaced the front drive shaft and the rear end of the vehicle; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536721August 6, 2023
POWER TRAIN
The Service Shifter message comes on replacing the speedometer display on the dash. All of the LED's on the shifter bezel light up when it occurs, so you can't tell the gear you are in. It has been happening more frequently lately and began around 3 years ago. The only way to reset it is to put it in PARK and shut the car off and restart it. I am on the Jeep Cherokee Club and see this quite often on their forums. It happens now every 2nd or 3rd time I drive it. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534970July 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
I believe the shifter bezel is faulty. When pulling out of my drive way backwards a service shifter light came on and caused me to get stuck sideways and having multiple cars nearly tbone be because the hazard lights wouldn’t turn on after. I can’t even drive because of this incident I don’t feel safe in this jeep!!! I called jeep in Elk Grove California and they never heard of it, however I’ve found over 500 issues on Reddit and other forum sites of people having the same issue but more at 16,000 miles! No because I don’t have the money to fix their faulty product. The light “service shifter” appeared right when I put it into drive then everything went to [XXX].
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534453July 25, 2023
POWER TRAIN
It is my understanding that the PTU systems in Jeep Cherokee latitudes is an ongoing issue with them. If this fails I could lose power of my vehicle, which in my opinion is a safety issue. I found out today that mine is going bad and there isn’t a recall on the 2018 models. This could cost me thousands for an issue that Jeep should’ve fixed with past models that have had the same problems. I bought this vehicle a few years ago with 78,000 miles and it now has around 124,700 miles. I would think if Jeep cared about the customers that are buying these vehicles then they would want to make sure they’re safe. So basically the complaint is that there isn’t a recall on the 2018 models. Please help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532849July 17, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back up warning tone (I back up the vehicle from parking spot using the mirrors and the screen comes on a few minutes after vehicle is moving). I am concerned because I don't know what else isn't working and if something electrical will fail while driving. A couple of weeks ago I made an appt with the local jeep dealer and today was told I need a new radio at the cost of at least $1250 (the dealer has ordered a new radio could take a couple days to a few weeks he wasn't sure). When researching this problem online I saw numerous compaints similar to mine but I don't know if anyone has reported the issue to the NHTSA because the dealer states its a bad "radio" ...but if the 'radio' controls the backup camera, the climate controls and other functions on the screen it seems like more than just a radio problem to me. The vehicle has 55,000 miles so the screen hasn't been used excessively like a vehicle used for long distance daily commutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531536July 11, 2023
AIR BAGS
Received a message on car display to "Service Airbag System." Dealer (Tasca of White Plains, NY) determined that one of the crash sensors had failed. Dealer said that first replacement sensor was defective, and that they would need to install a second one. If what the dealer said is true about the replacement sensor, then that's two defective crash sensors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529156June 27, 2023
ELECTRICAL SYSTEM
While driving I receive warnings I need to service my shifter. Warning stays on instrument panel and disables all other settings and screen. Also all lights light up on shifter unable to see which gear the car is in. THIS IS STILL HAPPENING EVEN AFTER i GET MY OIL CHANGE. AND THEY RESET THE OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528560June 23, 2023
VEHICLE SPEED CONTROL, SUSPENSION, ENGINE
The contact owns a 2018 Jeep Cherokee. The contact stated that the vehicle failed to start. The contact placed the gear shifter in the park and the restart message was displayed. While driving at unknown speeds, the vehicle failed to accelerate as needed. While making a turn, the vehicle was difficult to steer. Additionally, the key fob was inoperable. There was an abnormal rattling sound detected. While driving, the vehicle was swaying. The contact stated that several unknown warning lights were flashing. The vehicle was towed to the local dealer where it was diagnosed that a wiring harness was loosened. The vehicle was repaired but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525809June 7, 2023
POWER TRAIN
My Jeep has started to massively consume oil. I can only go roughly 1500-2000 miles before needing to add oil to my vehicle. I’ve taken it into my mechanic’s shop twice and they’ve been unable to fix it. Once was Nov of 2022 where they just did an oil change. I brought it back on Feb 13, 2023 because it was completely dry/devoid of oil and had to be towed to their shop. The car would not turn on due to no oil. They replaced the crankcase ventilation valve to attempt to fix the oil consumption issue and did another oil change. They also advised I bring it to the dealership for the oil consumption issue because there was an open recall on it, which I did on Feb 23, 2023. Chrysler reprogrammed the Powertrain Control Module. Still consumes oil at an alarming rate. My last oil change I had 77,218 miles on my car and I had to add two quarts of oil before my current oil change at 80,700 It was already extremely low at 78,500. My concern is that there’s no telling when it runs outs of oil and it just dies in the middle of traffic. On freeways. In turn lanes. There’s no warning. One second it’s running and the next it’s just DOA despite proper maintenance on the vehicle. That’s dangerous when you’re on a busy freeway like I-45 in Houston at 5pm. Or at a red light and suddenly you have a dead car. Being a week overdue on an oil change is one thing but for it to be bone dry to the point that the vehicle cannot even operate is alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525544June 6, 2023
POWER TRAIN
Transmission seemed to go into neutral momentarily while driving at highway speed, causing engine to rev and loss of power to drive wheels. Problem occurred on four separate occasions on approximately 300 mile drive. There were no warning lights except a notice that cruise control was automatically turned off on the one occasion that it was active when the failure occurred. I was towing a trailer weighing approximately 3200-3300 lbs. and in semi-manual shift mode in 5th and 6th gear when problem occurred. Vehicle has not yet been taken to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525345June 5, 2023
POWER TRAIN
The shifter service came one
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524002May 26, 2023
UNKNOWN OR OTHER
"Service Shifter" comes on, all lights next to shifter turn red. Have to turn vehicle completely off and on repeated number of times to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524060May 26, 2023
ENGINE
Please note we are religious about vehicle care, maintenance and safety. What I describe was not due to lack of maintenance and had zero warning. In early April, we were driving our Jeep on State Route 69 in Arizona and from one moment to the next went from completely normal to engine heating, smoking and alerts telling us to turn off the vehicle immediately while we were driving 50 mph with no where to pull off. We were fortunate to be close to our local Costo in Prescott and coasted into the parking lot. We quickly learned we had no engine coolant but didn't understand why since we bring our Jeep in for routine oil changes, fluid, tire and brake checks. The following week our Jeep was towed to our mechanic who discovered the coolant hose had a hole in it caused by the friction created by it laying against the air filter. This was the original design of this vehicle and should have been recalled because there is no way of knowing you have a problem until something is about to explode. We are very fortunate the engine did not blow up and cause an accident as it very well could have. Because we thought Jeep had a good reputation, we reported this to them with photos of the damage, the repair bill, the sequence of events, our mechanics contact information if they wanted to talk to him, etc.. but they did not care and are not willing to assist. Our mechanic also shared that when he called the local Jeep dealer in our area, that they had these coolant hoses well stocked as if they know it's a problem yet they don't bother to recall these vehicles because of it. We speculate any accident involving the same design where the engine exploded or caught fire, is because of this problem, and Jeep needs to do something about it. We for one would like to be reimbursed for this ridiculous repair. We have to other very old vehicles (GMC w 270k miles and a Ford w over 400k miles), never have we had to replace the engine coolant hose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522368May 16, 2023
POWER TRAIN
Power transfer unit went out. While I was driving lost power to all wheels and luckily I was able to avoid a wreck and have no parking on trans mission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521675May 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to the dealer, and an unknown repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact the vehicle had an electrical failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518913April 25, 2023
UNKNOWN OR OTHER
The "service shifter" message came on while driving. This issue was repaired at the dealership before when I still had the warranty. They said it was faulty and repaired it. Now the light is on again when I have just 68000 miles. Sounds like it is faulty again. Should there be a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517874April 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Check Engine Light Stays on. Computerized message states check Electrical Service Throttle. When I get new gas in the car. The car stops in the middle of the highway or at the stop lights/signs and dies. Car has a very hard time starting back up. I had $1110.00 of repairs and took the car back to the same repair shop 4 times. It has never been able to be repaired. It is very dangerous to be driving on the roads and the car suddenly dies and has a very difficult time restarting the engine. This is only the first 30 miles after it has been filled with new gas. I have a friend living in another state. She has the same model of Jeep as I do and she has the same challenge with her car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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