Jaguar I-PACE Complaints (2020)

62 consumer complaints on file.

#11722930March 9, 2026
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available for the recall repair. The manufacturer was contacted, and the contact was informed that parts were not yet available. In addition, the contact was informed that the buyback offer was not associated with the VIN. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710735January 13, 2026
ELECTRICAL SYSTEM
My Vehicle ( 2020 Jaguar I-Pace) was at an authorized Jaguar repair shop for a repeated 12 volt battery failure. While there I was informed by the shop on 12/31 that the vehicle experienced high - voltage battery smoke, a thermal event during charging. 1)What component or system failed or malfunctioned, and is it available for inspection upon request? The High Voltage Battery - The vehicle is available at this time at McGovern Cars 888-670-9014 -315 New Karner Rd Albany NY 12205 2) How was your safety or the safety of others put at risk? risk of fire and explosion 3) Has the problem been reproduced or confirmed by a dealer or independent service center? It occurred at the dealer 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes by the Jaguar certified repair shop , not by police or insurance. 5)Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - First the 12 volt battery died, the vehicle was properly towed to the dealership for repair, They could not get the hood open , eventually they said the hood latch was broken, the replaced the 12 v battery and fixed the hood latch, they began charging the vehicle and the High voltage battery began to smoke. They reported they immediately moved the vehicle far from the building where as of now it still sits. I am unaware of any warn prior .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705854December 18, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the traction battery fault warning light illuminated. The contact stated that the parking brake light was blinking. In addition, the contact stated that two days prior to the failure, there was a burning odor inside the vehicle. The vehicle was towed to the dealer; however, the vehicle had not yet been inspected. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 24V085000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702188December 1, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure persisted, and the battery energy control module had been replaced several times. The contact stated that while starting the vehicle and driving at an undisclosed speed, the message "Traction Battery Fault Detected, Ok to Drive with Caution" was displayed. The vehicle was taken to the dealer, who determined that three battery energy control modules needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675446July 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I’ve been getting a High Voltage System Fault on my dash. When I search for this online other users mention a fire risk, but when I brought it in to the Jaguar dealership they claimed they couldn’t see the error and sent me back home with the car. The dealership doesn’t seem to be taking this seriously. The error can pop up at any time, sometimes while driving, and sometimes just by pressing the start Aux button without pressing the brake to start the car. The error comes and goes and can go days without showing up but I seem to notice it when the temperature is hot out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653748April 9, 2025
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2020 Jaguar I-Pace. The contact stated that the message "Traction Battery Failure - Service Soon" was displayed on the instrument panel and the vehicle failed to continue driving. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that a select quantity of battery cells was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632724December 27, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
on 12.25.24 I was driving when 4 warning alerts suddenly appeared on my dash: Forward Alert Not Available, ASPC not available, Stability control not available, Autonomous Emergency Braking System not available. I was able to pull over to a parking lot to read the alerts. However, when I tried to reverse out of the parking space to return home, there was no power in reverse. Luckily I was able to slightly roll backwards enough to make the turn in the mostly empty parking lot. If it had been busier I would have been unsuccessful. Once home the vehicle would not go into Park. Luckily I was not on a hill or I feel it would have rolled. The parking/emergency brake did not immediately engage. This has NOT been the first problem I've had with this vehicle and some of these systems. The manufacturer replaced the wiring harness about 6-8 weeks ago for nearly identical problems. Before that other components had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623276November 2, 2024
UNKNOWN OR OTHER
Traction battery fault. 2nd occurrence in lifetime of car. Was warned not to park car in the garage due to safety concerns. Replacing batteries 29 and 31 but will take over 2 months for parts to arrive. This issue is under warranty. Older jaguar I pace cars have been recalled due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610717August 25, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was stopped at a stoplight, waiting to turn left. The light turned green I slowly engaged the accelerator. All occupants in the car felt the car jolt forward then the fault alarms went off. I was able to continue to drive the car safely and returned home. This is the second time this has happened within the last 30 days. The first time the vehicle bricked on me, it was towed to the Jaguar dealership in Tacoma Washington. There they reset the vehicle defaults disappeared, and it was returned to me. The first time this happened, I was turning into a parking lot and parked in a parking space. At that time the car would not go into park. I turned the vehicle off and turned it back on again. It remained in gear however the vehicle was not moving. It would not let me start it and I was unable to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609132August 17, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
High voltage battery is over heating. Constantly getting messages stating "Traction Battery Fault Detected" when charging or when there are days of extreme heats. In addition, when charging, a loud fan like noise is present and car gets really hot. Now my car is stating "Stop Safely Battery Fault detected " right in the middle of me driving and I lost power for about 14 seconds. Power goes in and out. Although my car VIN isn't included in the NHTSA CAMPAIGN ID: 24V183000 and Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369. My car is affected by this same issues if not more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609076August 16, 2024
FUEL/PROPULSION SYSTEM
Several battery cells have failed and have required replacement on at least 3 occasions in this vehicle. I believe there is a fire risk and that the affected vin range of recall H484 was too narrow. Please consider widening the range of the recall to include the batch used in this vehicle as they are clearly defective as seen by the disproportionately high failure rate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606400August 5, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I noticed a strong mildew smell in car. So I searched around car to see where smell was coming from noticed foggy moisture on windshield along with water drips. So I did some more searching and noticed front and back floor mats were wet. I pulled them up and carpet underneath was also wet. I took car to dealer in May 2024 and basically they stated they couldn’t find where water was coming from. And did I want to report water damage to my insurance company. I said ofcourse not because unknown water shouldn’t be in car. Also, Informed them I researched several websites on this 2020 Ipace and several consumers have had the same problems and issues. Again they refused to fix and told me to come get car. Ok now in July 24. I get into car was able to reverse out of parking area and then couldn’t put car into drive. So now I’m struck in alley for hours until I finally was able to put in neutral and friend pushed into a grass field. Car was towed to same dealer where now they are now stating the electrical was damaged from water. And again asked me do I want to report to my insurance again my answer was no! Due to this not being my fault and again several consumers have had the same problems. I also Informed them I leased car in 2021 and it’s under a warranty with 20,822 miles. So till this day car is in the shop and they are refusing to complete work and my lease will end 08/13/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601435July 12, 2024
ELECTRICAL SYSTEM
I own a 2020 Jaguar I-Pace. Last year H441 software update had been installed on my car as per NHTSA guidelines. To reach of the right car started giving me trouble. I was getting loud fan noise. A few days later I got a traction battery fault notification.Since then, the car has not been charging more than 72%. I gave the car to the dealership for service. They informed me that the H441 software had identified a battery fault within the high-voltage battery and is preventing the car from charging greater than 72%. A few days later they informed me that model number 14 in the high-voltage battery pack had a fault and needs to be replaced. As per the H441 recall, Jaguar is supposed to replace the battery free of cost. But the dealership is asking me for 6979.60 USD to replace the model. When I asked them why am being charged the amount when Jaguar is supposed to replace the pack at no cost, they informed me that my car is out of warranty. As per the customer notification letter sent from Jaguar in the past, there is no mention of battery warranty being a part of the H441 recall. Currently my car is stuck at the dealership without any response from Jaguar. Please help me with the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588132May 10, 2024
SERVICE BRAKES
Total brake system failure. Vehicle would not stop with two feet applied to the brake pedal. Third time this has happened. Jaguar has previously repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572972February 20, 2024
STEERING, ELECTRICAL SYSTEM
24-volt battery failed, causing the steering column to lock up and all components to malfunction. All doors were locked, and I could not get out of the vehicle. I had to call my husband to let me out through the vehicle's truck manually. This has caused me a great deal of anxiety. There was no indication prior to this situation, and I have reported this issue to the dealer service department. This issue has not been inspected yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571371February 12, 2024
SERVICE BRAKES
I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and accelerator. At the body shop, one of the people said there is supposed to be a clip that holds the pad, but it was either broken or missing on my car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11566315January 18, 2024
ELECTRICAL SYSTEM
My Jaguar I pace has been at the dealership since September, when I received the original 441 update. After receiving the update it no longer charged and continued to have the battery fault notice. I have been told an additional update was coming and has recently been applied, however that update repaired only the fact that the vehicle is not charging, it did not repair the electrical fault. I have been told multiple times that the vehicle will be receiving a replacement battery module, only to be told that they are waiting on an additional software update that may resolve the issue, however I am now being reissued my vehicle without the recall being repaired, however according to your records my vehicle has been repaired. It has not been repaired and I have been given no timeline on its repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547060September 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, who replaced the battery; however, the failure recurred. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541599August 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that they were waiting for the software to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the software was not available. The contact had not experienced a failure. VIN tool shows no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535991August 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated that while charging the battery in the garage, the vehicle started overheating with the fan activated. The contact stated that the garage became hot, and the contact disconnected the battery before causing severe damage. The contact stated that while driving, the battery decreased by 50 miles unexpectedly. The contact was able to recharge the battery and the vehicle resumed normal operation. The contact then received notification of NHTSA Campaign Number: 23V369000 (Electrical System). After reading the recall remedy, the contact was concerned that the over-the-air (OTA) update was a sufficient remedy for the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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