Hyundai Palisade Complaints (2023)

409 consumer complaints on file.

#11591561May 30, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Hyundai Palisade. The contact stated that while in stop-and-go traffic, the brake pedal was depressed and was abnormally stiff. As a result, the vehicle failed to come to a complete stop and crashed into another vehicle. The "Critical Forward Safety functions are limited" and "Radar blocked." warning messages were displayed on the instrument panel. The air bags did not deploy. A police report was filed and there were no injuries reported. A dealer was contacted and referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that a packet would be mailed and needed to be completed on the incident. The contact was then informed that based on the information in the packet, an investigator may reach out to the contact within six to eight weeks to inspect the vehicle. The vehicle was later taken to a dealer where an inspection was performed however the failure was not determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V415000(Service Brakes, Hydraulics). The failure mileage was approximately 3,550.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11590879May 27, 2024
VISIBILITY/WIPER
Driving in heavy rain, wipers quit. No snow, no ice, just heavy rain. This creates a potential for a fatal incident. Approximately 5 to 10 minutes after quitting and upon turning wipers off and back on, wipers reset and begin to work again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590540May 24, 2024
SERVICE BRAKES
I purchased my vehicle from South Point Hyundai in Austin, Texas on [XXX], 2022. Almost immediately after purchase, I began having trouble with the vehicle’s braking system. In essence, the vehicle seems to inappropriately activate its ABS while braking over uneven surfaces (think-parking lots, speed bumps) in dry conditions. I have dashcam videos of at least three examples of this happening (from Aug ‘22 through May ‘24). I took the vehicle to the dealer for repairs that included the braking issue on or about [XXX], 2022, but the dealer claimed they were unable to diagnose and address the braking problem. There were no dash indicators or DTCs that were available. This problem continued to exhibit itself and was a matter of concern to our family, until the braking system’s failure caused a collision with a parking garage access gate arm on [XXX] 2024. This incident has created distress, and substantially impairs my family’s willingness to use the vehicle due to a now established safety hazard. We do not wish to put others in danger for a mechanical failure that we were told was non-existent when we tried to get it fixed in December of 2022. We have also been put in a tough situation because we do not have access to an additional vehicle for use while the problem is diagnosed at the dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11589425May 18, 2024
ELECTRICAL SYSTEM
My 2023 Hyundai Palisade Calligraphy which I bought in July 2023 failed to start in May 2024 inside my house garage. It had an error message of "Check ESC" where ESC stands for electronic stability control. After trying a couple of more times to start it, it completely died. Had it tow to the dealer and after a few days in the dealer, they told me it was a dead battery. The car went from no warnings at all to completely being dead inside my garage. No explanation of why the battery did not warn of any issues or why a "check ESC" warning code was displayed instead of displaying a "low battery" code. A search in the internet shows an unbelievable amount of accounts of these Hyundai Palisades suddenly causing the car to die and an "check ESC" code showing immediately after the car dies down. There has to be issues with these cars bacause this issue seems to be happening very often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587786May 9, 2024
SEAT BELTS
HI, OUR 2023 HYUNDAI PALISADE 3RD ROW middle SEAT BELT pops open while driving. I have read online this is a very popular issue. Happy Hyundai Oak Lawn Dealer said its 550.00 dollars to fix it and not covered under warrantly. Is there anything that can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587398May 7, 2024
STEERING
Steering locked up while 5 items came across dashboard triggering the red triangle with exclamation! In it. Stopped car shut off for a couple minutes and it seemed to reset but in the last 10 miles driving has happened 5 times 4 driving and 1 on start up and could not get out of parking spot. Each time shut car off and able to reset.Have an appointment on May 28 with dealer. Forum info says corporate has found this this to be loose ground wire. Repair requires removing dashboard. Giving dealership a shot to straighten out. If is there a repeat will be initiating a claim under Lemon Law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586902May 3, 2024
SERVICE BRAKES
Anti- lock brakes shutter the whole vehicle at slow speeds Then you have to lock up the brakes to stop the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586672May 2, 2024
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
The back seat windows r very cloudy. When super sunny sometimes hard to see things.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586670May 2, 2024
UNKNOWN OR OTHER
My windshield has cracked two times in a year and a half. I have owned 5 cars and been driving for over 30 years and never had this problem before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586668May 2, 2024
SERVICE BRAKES, STRUCTURE:BODY, STEERING
My brakes stop working anytime I drive over lose gravel and brake or over speed bumps. It will vibrate. And skid. I have taken it in 5 times and they said it’s normal I owned 5 cars and none of them are like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585747April 29, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583193April 15, 2024
SERVICE BRAKES
While driving intermittently, the brake pedal becomes hard and does not allow for eased braking. The car continues to roll forward and appears unable to stop. After pumping and applying hard pressure, finally, the brake pedal depresses fully and forces a hard and immediate stop. The entire car seems to shake during the event. This has occurred approximately 5-8 different times at different speeds, all below 25 mph, such as in a parking lot and while exiting the freeway. There have been no lights or warning indications before, during, or after. The entire car shakes violently when the brake pedal is gently pressed. The car almost continued into an intersection of heavy traffic before stopping. The first and only appointment has just been made with the dealer for inspection tomorrow, April 16, 2024. No maintenance has been performed since the original purchase, and no other incidents have occurred with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582212April 10, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Major safety concern with vehicle stalling, having no power, not moving mainly in Snow Mode. The first month of purchase the car stalled, had no power, would not move in Comfort Mode. My Husband was driving and I thought it was a weird fluke or something. Then it happened driving up the hill to our house several times over the past year. That was annoying enough and THEN it snowed last week, roads were snow packed and icy. I was headed to work, had car in snow mode, attempted to pull out into traffic (thankfully with a whole lot of room between me and oncoming traffic!) and the car would NOT move. It literally stalled/lagged and would not go. I was almost read ended on a highway!!! This is not ok! I took the Palisade into the Dealership to look at/test and they "could not get it to replicate the issue". I also submitted a complaint to Hyundai Corporate, and after speaking with a Case Manager several times over the phone and via email - including sending them recorded video documentation of the issues, Hyundai determined that they would do nothing about this and would not even purchase the vehicle back. They could care less that a vehicle they produced is causing major safety issues for the public. I am beyond irate! We way overpaid for this car ("high demand" at the time of purchase) - $15,000 down, and because Hyundai does not care about their product, we just traded the vehicle in to get rid of it and had to pay an additional $7,000 out of pocket. There are literally NO WORDS!!! My families safety is worth more than the money we lost out on with that awful vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581124April 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I have lost all confidence in this vehicle and my family, and I are scared to drive in (especially my 5 year old daughter). The mechanical failures that were experienced during these events were intense and life risking. During the first incident the vehicle brakes engaged while driving and caused the vehicle to stall in the middle of an intersection while turning left to enter highway, numerous vehicles were traveling in opposite direction and could have resulted in head on collision. No systems worked during this event, neither the horn nor the headlights worked to signal other vehicles of problem. Had to slam on the gas, which led to violent vehicle take off, that jolted my daughter around in her car seat and narrowly avoided collision with other vehicles. That was on [XXX], and similar events happened on [XXX] and [XXX]. Video and pictures of event were taken as they occurred on [XXX] event. Claim (Case#: XXX) was opened with Hyundai Consumer Affairs on [XXX]. All videos and pictures were shared on multiple occasions with Hyundai Team. Hyundai refused to repurchase the vehicle under Lemon Law provisions and cited that the issue didn’t start until the [XXX] event, which exceeds the 12-month statute. However, the issues started in Aug of 2023 and the dealer service records clearly document this. Hyundai insists that since they could not replicate the issue it didn’t start until Feb 1, when they were able to replicate. I don’t agree with this view and should not be penalized because of Hyundai’s technical limitations. Furthermore, they were perfectly fine with using my family as Guinee Pigs as they instructed me to continue driving the car and bring it when it happened again. Completely dismissing the gravity and potential consequences of the events, as described above, that took place on [XXX]. This vehicle has proven to have major malfunctions and should be removed from circulation immediately. Hyundai claims the issues have INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581077April 4, 2024
ENGINE, VEHICLE SPEED CONTROL
This incident occured on 4-2-2024, while driving to the doctor with my newborn daughter. Our 2023 Hyundai Palisade Limited did not respond/accelerate/move when pressing on the gas pedal. The engine/transmission seemed to malfunction when trying to pull off from a green traffic light. There was loss of power and the palisade would not move. This vehicle was purchased brand new and it is a serious safety concern that the vehicle can malfunction when attempting to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580256March 30, 2024
ENGINE, POWER TRAIN
Took vehicle in for routine maintenance and first I was told my engine is misfiring. They replaced injector and then told me my engine is blown. Engine is on back order for 3+ months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580235March 30, 2024
SEAT BELTS
Seat belt buckle of second row bucket seat on driver’s side is malfunctioning. Buckle clips in as expected, and then disengages on its own without user touching it. Seat belt unclicked with a passenger sitting in it, when driver applied brakes coming to a stop. There are no warning lights or error codes. The safety of anyone sitting in that seat is entirely compromised and we cannot use this seat until the buckle is replaced. We consider this a total failure of the safety device and needs to be investigated within other vehicles immediately. We are getting the belt buckle replaced at local Hyundai dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580113March 29, 2024
UNKNOWN OR OTHER
Suv turned itself off in traffic. I had it towed to dealership and they told me that they couldn't fund anything wrong. The suv could not accelerate in traffic three weeks ago. Had to turn on side road from traffic. Suv has been at dealership for three weeks no progress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579002March 22, 2024
SEAT BELTS
Unable to pull the seat belt in the middle seat, and no seat belt at all pn thired row.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578731March 21, 2024
UNKNOWN OR OTHER
Palisade's Windshield cracked without any incidents, SUV was parked in the garage and today morning 03/21/2024 it had a 15-20 inch crack on the bottom of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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